Brother HL-T4000DW Technical manual

Online User's Guide
HL-T4000DW
© 2018 Brother Industries, Ltd. All rights reserved.

Table of Contents
Before You Use Your Brother Machine ............................................................................................... 1
Definitions of Notes ........................................................................................................................................ 2
Notice - Disclaimer of Warranties (USA and Canada) ................................................................................... 3
Trademarks .................................................................................................................................................... 4
Important Note ............................................................................................................................................... 5
Introduction to Your Brother Machine................................................................................................. 6
Before Using Your Machine ........................................................................................................................... 7
Control Panel Overview ................................................................................................................................. 8
Touchscreen LCD Overview........................................................................................................................... 9
Settings Screen Overview ........................................................................................................................... 11
Navigate the Touchscreen............................................................................................................................ 13
Access Brother Utilities (Windows) .............................................................................................................. 14
Uninstall the Brother Software and Drivers (Windows) ...................................................................... 15
USB / Ethernet Port Locations on Your Brother Machine ............................................................................ 16
Paper Handling.................................................................................................................................... 18
Load Paper................................................................................................................................................... 19
Load Paper in the Paper Tray ............................................................................................................ 20
Load Paper in the Multi-purpose Tray (MP Tray) ............................................................................... 36
Unprintable Area ................................................................................................................................ 41
Paper Settings.................................................................................................................................... 42
Acceptable Paper and Other Print Media........................................................................................... 47
Print ...................................................................................................................................................... 55
Print from Your Computer (Windows)........................................................................................................... 56
Print a Photo (Windows)..................................................................................................................... 57
Print a Document (Windows).............................................................................................................. 58
Cancel a Print Job (Windows) ............................................................................................................ 59
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows)...................................... 60
Print as a Poster (Windows)............................................................................................................... 61
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows) .................. 62
Print as a Booklet Automatically (Windows)....................................................................................... 65
Print a Color Document in Grayscale (Windows) ............................................................................... 67
Prevent Smudged Printouts and Paper Jams (Windows) .................................................................. 68
Use a Preset Print Profile (Windows) ................................................................................................. 69
Change the Default Print Settings (Windows) .................................................................................... 72
Print Settings (Windows) .................................................................................................................... 73
Print from Your Computer (Mac) .................................................................................................................. 78
Print a Photo (Mac) ............................................................................................................................ 79
Print a Document (Mac) ..................................................................................................................... 80
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac) .......................... 81
Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac) ............................................. 82
Print a Color Document in Grayscale (Mac)....................................................................................... 83
Prevent Smudged Printouts and Paper Jams (Mac) .......................................................................... 84
Print Options (Mac) ............................................................................................................................ 85
Print Data Directly from a USB Flash Drive ................................................................................................. 91
Compatible USB Flash Drives............................................................................................................ 92
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Print Photos Directly from a USB Flash Drive .................................................................................... 93
Network .............................................................................................................................................. 103
Configure Network Details Using the Control Panel .................................................................................. 104
Supported Basic Network Features ........................................................................................................... 105
Network Management Software and Utilities ............................................................................................. 106
Learn about Network Management Software and Utilities ............................................................... 107
Additional Methods of Configuring Your Brother Machine for a Wireless Network .................................... 108
Before Configuring Your Brother Machine for a Wireless Network................................................... 109
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected
Setup™ (WPS).................................................................................................................................. 110
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected
Setup™ (WPS)...................................................................................................................................111
Configure Your Machine for a Wireless Network When the SSID is Not Broadcast......................... 113
Configure Your Machine for an Enterprise Wireless Network .......................................................... 115
Use Wi-Fi Direct®............................................................................................................................. 117
Advanced Network Features...................................................................................................................... 126
Print the Network Configuration Report............................................................................................ 127
Synchronize Time with the SNTP Server Using Web Based Management ..................................... 128
Technical Information for Advanced Users................................................................................................. 131
Reset the Network Settings to Factory Default ................................................................................ 132
Print the WLAN Report..................................................................................................................... 133
Security .............................................................................................................................................. 136
Before Using Network Security Features ................................................................................................... 137
Secure Function Lock 3.0 .......................................................................................................................... 138
Before Using Secure Function Lock 3.0........................................................................................... 139
Configure Secure Function Lock 3.0 Using Web Based Management ............................................ 140
Configure Public Mode for Secure Function Lock 3.0 ...................................................................... 141
Additional Secure Function Lock 3.0 Features................................................................................. 142
Register an External IC Card Reader............................................................................................... 143
Use Active Directory Authentication........................................................................................................... 144
Introduction to Active Directory Authentication................................................................................. 145
Configure Active Directory Authentication Using Web Based Management .................................... 146
Log On to Change the Machine Settings Using the Machine's Control Panel (Active Directory
Authentication) ................................................................................................................................. 147
Use LDAP Authentication........................................................................................................................... 148
Introduction to LDAP Authentication ................................................................................................ 149
Configure LDAP Authentication Using Web Based Management.................................................... 150
Log On to Change the Machine Settings Using the Machine's Control Panel (LDAP
Authentication) ................................................................................................................................. 151
Manage Your Network Machine Securely Using SSL/TLS ........................................................................ 152
Certificates and Web Based Management....................................................................................... 153
Manage Your Network Machine Securely Using IPsec.............................................................................. 175
Introduction to IPsec......................................................................................................................... 176
Configure IPsec Using Web Based Management ............................................................................ 177
Configure an IPsec Address Template Using Web Based Management ......................................... 178
Configure an IPsec Template Using Web Based Management ....................................................... 180
Send an Email Securely............................................................................................................................. 189
Configure Email Sending Using Web Based Management.............................................................. 190
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Send an Email with User Authentication .......................................................................................... 191
Send an Email Securely Using SSL/TLS ......................................................................................... 192
Use IEEE 802.1x Authentication for a Wired or a Wireless Network ......................................................... 193
What Is IEEE 802.1x Authentication? .............................................................................................. 194
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based
Management (Web Browser)............................................................................................................ 195
IEEE 802.1x Authentication Methods............................................................................................... 197
Mobile/Web Connect......................................................................................................................... 198
Brother Web Connect................................................................................................................................. 199
Brother Web Connect Overview....................................................................................................... 200
Online Services Used with Brother Web Connect............................................................................ 201
Conditions for Using Brother Web Connect...................................................................................... 203
Set Up Brother Web Connect........................................................................................................... 207
Download and Print Documents Using Brother Web Connect ......................................................... 214
Google Cloud Print..................................................................................................................................... 216
Google Cloud Print Overview ........................................................................................................... 217
Before Using Google Cloud Print ..................................................................................................... 218
Print from Google Chrome™ or Chrome OS™................................................................................. 222
Print from Google Drive™ for Mobile ................................................................................................ 223
Print from Gmail™ Webmail Service for Mobile................................................................................ 224
AirPrint ....................................................................................................................................................... 225
AirPrint Overview.............................................................................................................................. 226
Before Using AirPrint (macOS) ........................................................................................................ 227
Print Using AirPrint ........................................................................................................................... 228
Mobile Printing for Windows....................................................................................................................... 231
Mopria® Print Service................................................................................................................................. 232
Brother iPrint&Scan for Mobile Devices ..................................................................................................... 233
Brother iPrint&Scan for Windows and Mac.................................................................................... 234
Brother iPrint&Scan Overview.................................................................................................................... 235
Troubleshooting ................................................................................................................................ 236
Error and Maintenance Messages ............................................................................................................. 237
Error Messages When Using the Brother Web Connect Feature..................................................... 243
Printer Jam or Paper Jam .......................................................................................................................... 245
Paper is Jammed in the Front of the Machine.................................................................................. 246
Paper is Jammed in the Back of the Machine .................................................................................. 251
Remove Paper Scraps ..................................................................................................................... 255
If You Are Having Difficulty with Your Machine .......................................................................................... 256
Paper Handling and Printing Problems ............................................................................................ 257
Other Problems ................................................................................................................................ 263
Network Problems ............................................................................................................................ 264
Google Cloud Print Problems........................................................................................................... 274
AirPrint Problems ............................................................................................................................. 275
Check the Machine Information ................................................................................................................. 276
Reset Your Brother Machine ...................................................................................................................... 277
Reset Functions Overview ............................................................................................................... 278
Routine Maintenance ........................................................................................................................ 279
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iii

Refill the Ink Tanks..................................................................................................................................... 280
Clean Your Brother Machine ...................................................................................................................... 284
Clean the Print Head from Your Brother Machine ............................................................................ 285
Clean the Print Head from Your Computer (Windows)..................................................................... 286
Clean the Print Head from Your Computer (Mac)............................................................................. 288
Clean the Machine's LCD................................................................................................................. 289
Clean the Outside of the Machine .................................................................................................... 290
Clean the Machine's Printer Platen .................................................................................................. 291
Clean the Paper Feed Rollers .......................................................................................................... 292
Clean the Base Pad ......................................................................................................................... 294
Clean the Paper Pick-up Rollers ...................................................................................................... 295
Check Your Brother Machine ..................................................................................................................... 297
Check the Print Quality..................................................................................................................... 298
Check the Print Alignment from Your Brother Machine .................................................................... 300
Check the Print Alignment from Your Computer (Windows)............................................................. 301
Check the Print Alignment from Your Computer (Mac) .................................................................... 302
Monitor Machine Status from Your Computer (Windows) ................................................................ 303
Monitor Machine Status from Your Computer (Mac) ........................................................................ 307
Correct the Paper Feed to Clear Vertical Lines.......................................................................................... 308
Change the Print Setting Options When Having Printing Problems........................................................... 309
Pack and Ship Your Brother Machine ........................................................................................................ 310
Machine Settings............................................................................................................................... 312
Change Machine Settings from the Control Panel ..................................................................................... 313
In the Event of Power Failure (Memory Storage) ............................................................................. 314
General Settings............................................................................................................................... 315
Print Reports .................................................................................................................................... 327
Settings and Features Tables........................................................................................................... 330
Change Machine Settings from Your Computer......................................................................................... 339
Change Machine Settings Using Web Based Management ............................................................ 340
Appendix............................................................................................................................................ 344
Specifications ............................................................................................................................................. 345
Enter Text on Your Brother Machine .......................................................................................................... 349
Brother Numbers........................................................................................................................................ 350
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iv

Home > Before You Use Your Brother Machine
Before You Use Your Brother Machine
•Definitions of Notes
•Notice - Disclaimer of Warranties (USA and Canada)
•Trademarks
•Important Note
1

Home > Before You Use Your Brother Machine > Definitions of Notes
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injuries.
CAUTION CAUTION indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injuries.
IMPORTANT IMPORTANT indicates a potentially hazardous situation which, if not avoided, may
result in damage to property or loss of product functionality.
NOTE NOTE specifies the operating environment, conditions for installation, or special
conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Bold Bold style identifies buttons on the machine's control panel or computer screen.
Italics Italicized style emphasizes an important point or refers you to a related topic.
Courier New Courier New font identifies messages shown on the machine's LCD.
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•Before You Use Your Brother Machine
2

Home > Before You Use Your Brother Machine > Notice - Disclaimer of Warranties (USA and Canada)
Notice - Disclaimer of Warranties (USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT
WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS
OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY,
CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT
APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL,
INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE
USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S
LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND
REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING
NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
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Home > Before You Use Your Brother Machine > Trademarks
Trademarks
Microsoft, Windows, Windows Server, Internet Explorer, OneNote, Active Directory and Microsoft Edge are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Apple, AirPrint, App Store, Mac, Safari, iPad, iPhone, iPod touch and macOS are trademarks of Apple Inc.,
registered in the United States and other countries.
Wi-Fi®, Wi-Fi Alliance® and Wi-Fi Direct® are registered trademarks of Wi-Fi Alliance®.
WPA™, WPA2™, Wi-Fi Protected Setup™ and Wi-Fi Protected Setup™ logo are trademarks of Wi-Fi Alliance®.
Android, Gmail, Google Cloud Print, Google Drive, Google Play, Google Chrome and Chrome OS are
trademarks of Google LLC.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
The Bluetooth® word mark is a registered trademark owned by the Bluetooth SIG, Inc. and any use of such
marks by Brother Industries, Ltd. and related companies is under license. Other trademarks and trade names are
those of their respective owners.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
Evernote and the Evernote Elephant logo are trademarks of Evernote Corporation and used under a license.
Mopria® and the Mopria® logo are registered trademarks and service marks of Mopria Alliance, Inc. in the United
States and other countries. Unauthorized use is strictly prohibited.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its
proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents
and any other materials are all trademarks or registered trademarks of those respective companies.
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Home > Before You Use Your Brother Machine > Important Note
Important Note
• Do not use this product outside the country of purchase as it may violate the wireless telecommunication and
power regulations of that country.
• Windows 10 in this document represents Windows 10 Home, Windows 10 Pro, Windows 10 Education and
Windows 10 Enterprise.
• Windows Server 2008 in this document represents Windows Server 2008 and Windows Server 2008 R2.
• The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.
• Unless otherwise specified, the screens in this manual are from Windows 7 and macOS v10.12.x. Screens on
your computer may vary depending on your operating system.
• The contents of this guide and the specifications of this product are subject to change without notice.
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•Before You Use Your Brother Machine
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Home > Introduction to Your Brother Machine
Introduction to Your Brother Machine
•Before Using Your Machine
•Control Panel Overview
•Touchscreen LCD Overview
•Settings Screen Overview
•Navigate the Touchscreen
•Access Brother Utilities (Windows)
•USB / Ethernet Port Locations on Your Brother Machine
6

Home > Introduction to Your Brother Machine > Before Using Your Machine
Before Using Your Machine
Before attempting any printing operation, confirm the following:
• Make sure you have installed the printer driver.
• For USB or network cable users: Make sure the interface cable is physically secure.
Selecting the correct type of paper
For high quality printing, it is important to select the correct type of paper. Be sure to read the information about
acceptable paper before buying paper, and to determine the printable area depending on the settings in the
printer driver.
Firewall (Windows)
If your computer is protected by a firewall and you are unable to network print, you may need to configure the
firewall settings. If you are using the Windows Firewall and you installed the drivers using the steps in the
installer, the necessary firewall settings have been already set. If you are using any other personal firewall
software, see the User's Guide for your software or contact the software manufacturer.
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Home > Introduction to Your Brother Machine > Control Panel Overview
Control Panel Overview
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3
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1. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on the touchscreen.
2. Menu buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
Press to cancel an operation.
3. LED Power Indicator
The LED lights up depending on the machine’s power status.
When the machine is in Sleep Mode, the LED blinks.
4. Power On/Off
Press to turn on the machine.
Press and hold down to turn off the machine. The touchscreen displays [Shutting Down] and stays
on for a few seconds before turning itself off.
If you turn off the machine using , it will still clean the print head periodically to maintain print quality. To
prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected
to a power source at all times.
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•Introduction to Your Brother Machine
8

Home > Introduction to Your Brother Machine > Touchscreen LCD Overview
Touchscreen LCD Overview
From the Home screen, you can access the Wi-Fi® setup, Functions, Settings, and Maintenance screens.
Home Screen
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1
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This screen shows the machine’s status when the machine is idle. When displayed, it indicates that your
machine is ready for the next command.
1. Wireless Status
Each icon in the following table shows the wireless network status:
Your machine is not connected to the wireless access point/router.
Press this button to configure wireless settings. For more detailed information, see the Quick Setup Guide.
The wireless network is connected.
A three-level indicator in each of the Home screens displays the current wireless signal strength.
The wireless access point/router cannot be detected.
The wireless setting is disabled.
You can configure wireless settings by pressing the Wireless Status button.
2. [Functions]
Press to access the [Functions] menu.
[Web] / [USB]
3. [Settings]
Press to access the [Settings] menu.
4. [Maintenance]
Press to access the [Maintenance] menu.
5. Quiet Mode
This icon appears when the [Quiet Mode] setting is set to [On].
The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes
slower.
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6. Information icon
6
New information from Brother appears in the information bar when the notification settings such as
[Message from Brother] and [Firmware Auto Check] are set to [On].
(Internet connection is needed, and data rates may apply.)
Press to view the details.
7. Warning icon
7
The warning icon appears when there is an error or maintenance message; press to view the
details, and then press to return to the Home screen.
Related Information
•Introduction to Your Brother Machine
Related Topics:
•Reduce Printing Noise
•Settings Screen Overview
•Error and Maintenance Messages
10

Home > Introduction to Your Brother Machine > Settings Screen Overview
Settings Screen Overview
The touchscreen shows the machine's status when you press [Settings].
Use the Settings menu to access all of your Brother machine's settings.
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3
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1. [Maintenance]
Press to access the following menus:
•[Improve Print Quality]
•[Print Head Cleaning]
•[Remove Paper Scraps]
•[Ink Low Notice]
•[Ink Bottle Model]
•[Print Setting Options]
2. [Quiet Mode]
Displays the Quiet Mode setting.
Press to access the [Quiet Mode] menu.
When this menu is set to [On], is displayed on the Home screen.
3. [Beep]
Adjust the beeper volume.
4. [Date & Time]
Displays the date and time.
Press to access the [Date & Time] menu.
5. [Wi-Fi]
Press to set up a wireless network connection.
If you are using a wireless connection, a three-level indicator on the screen displays the current wireless
signal strength.
6. [Tray Setting]
Press to access the [Tray Setting] menu.
Use options in the Tray setting menu to change the paper size and type.
7. [All Settings]
Press to access a menu of all of your machine's settings.
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•Introduction to Your Brother Machine
11

Related Topics:
•Touchscreen LCD Overview
12

Home > Introduction to Your Brother Machine > Navigate the Touchscreen
Navigate the Touchscreen
Press your finger on the LCD to operate it. To display and access all the options, press d c or a b on the LCD to
scroll through them.
NOTE
• This product adopts the font of ARPHIC TECHNOLOGY CO., LTD.
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•Introduction to Your Brother Machine
13

Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows)
Access Brother Utilities (Windows)
Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on
your computer.
1. Do one of the following:
• Windows 7
Click (Start) > All Programs > Brother > Brother Utilities.
• Windows 8
Tap or click (Brother Utilities) either on the Start screen or the desktop.
• Windows 8.1
Move your mouse to the lower left corner of the Start screen and click (if using a touch-based
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
• Windows 10
Click > Brother > Brother Utilities.
2. Select your machine.
3. Select the operation you want to use.
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•Uninstall the Brother Software and Drivers (Windows)
14

Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows) > Uninstall the Brother
Software and Drivers (Windows)
Uninstall the Brother Software and Drivers (Windows)
1. Do one of the following:
• Windows 7
Click (Start) > All Programs > Brother > Brother Utilities.
• Windows 8
Tap or click (Brother Utilities) either on the Start screen or the desktop.
• Windows 8.1
Move your mouse to the lower left corner of the Start screen and click (if using a touch-based
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
• Windows 10
Click > Brother > Brother Utilities.
2. Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box to uninstall the software and drivers.
Related Information
•Access Brother Utilities (Windows)
15