Brother mfc-j947dw User manual

Reference Guide
Brief explanations for routine operations
MFC-J6945DW
MFC-J6947DW
Brother recommends keeping this guide next to your Brother machine for quick reference.
Online User's Guide
For more advanced instructions, information, and
product specifications, see the Online User's
Guide at support.brother.com/manuals

User's Guides and Where to Find Them
Which Guide? What's in It? Where Is It?
Product Safety Guide Read this guide first. Please read the Safety
Instructions before you set up your machine.
See this guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine, and installing the Full Driver &
Software Package for the operating system
and connection type you are using.
Printed / In the box
Reference Guide Learn the basic PC-Print, Direct Print, Scan,
Copy and Fax operations and basic machine
maintenance. See troubleshooting tips.
Printed or on Brother
Installation Disc / In
the box
Online User's Guide This guide includes the additional contents of
the Reference Guide.
In addition to information about the PC-Print,
Direct Print, Scan, Copy, Fax, Internet
services, Mobile functions and Brother
ControlCenter operations, useful information
is included about using the machine on a
network.
Brother Solutions
Center 1
1Visit support.brother.com/manuals.
For the Latest Driver Updates
Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to
download drivers. To keep your machine’s performance up-to-date, check there for the latest
firmware upgrades.
©2018 Brother Industries, Ltd. All rights reserved.
1

Questions or Problems? Take a Look at our FAQs,
Solutions, and Videos Online.
Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.
•Provides several ways to search
•Displays related questions for more information
•Receives regular updates based on customer feedback
Important Note
In this User's Guide, the illustrations of the MFC-J6945DW are used unless otherwise specified.
2

Control Panel Overview
32 5
6
4
1
1. NFC (Near Field Communication)
symbol
You can use card authentication by
touching the IC card to the NFC symbol on
the control panel.
If your Android™ device supports the NFC
feature, you can print from your device or
scan documents to your device in the
same way.
2. Touchscreen Liquid Crystal Display
(LCD)
Access menus and options by pressing
them on the touchscreen.
3. Menu buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
Press to cancel an operation.
4. Dial Pad
Press the numbers to dial telephone or fax
numbers and to enter the number of
copies.
5. LED Power Indicator
The LED lights up depending on the
machine’s power status.
When the machine is in Sleep Mode, the
LED blinks.
6. Power On/Off
Press to turn the machine on.
Press and hold down to turn the
machine off. The touchscreen will display
[Shutting Down] and will stay on for a
few seconds before turning itself off. If you
have connected an external telephone or
TAD, it is always available.
If you turn the machine off using , it
will still clean the print head periodically to
maintain print quality. To prolong print
head life, provide better ink efficiency, and
maintain print quality, keep your machine
connected to a power source at all times.
1General Information
1General Information
3

Touchscreen LCD
Overview
You can switch Home screens by swiping left
or right or pressing d or c.
From the Home screens, you can access
Shortcuts, Wi‑Fi® setup, Settings and Ink
levels screens.
Home Screen
2
7
1
5
3 4 6
This screen shows the machine’s status when
the machine is idle. When displayed, it
indicates that your machine is ready for the
next command.
1. Date & Time
Displays the date and time set on the
machine.
2. Quiet Mode
This icon appears when the [Quiet
Mode] setting is set to [On].
The Quiet Mode setting can reduce
printing noise. When Quiet Mode is turned
on, the print speed becomes slower.
3. [Shortcuts]
Create Shortcuts for frequently-used
operations, such as sending a fax,
copying, scanning, Web Connect and
Apps services.
• Three Shortcuts tabs are available with
six Shortcuts on each tab.
• Press , displayed at the
bottom of the screen to access the
Home Screens.
4. Wireless Status
Each icon in the following table shows the
wireless network status:
Your machine is not connected to
the wireless access point/router.
Press this button to configure
wireless settings. For more
detailed information, see the Quick
Setup Guide.
The wireless network is connected.
A three-level indicator in each of
the Home screens displays the
current wireless signal strength.
The wireless access point/router
cannot be detected.
The wireless setting is disabled.
You can configure wireless settings by
pressing the Wireless Status button.
5. [Settings]
Press to access the [Settings] menu.
6. [Ink]
Displays the approximate available ink
volume. Press to access the [Ink] menu.
When an ink cartridge is near the end of
its life or having a problem, an error icon is
displayed on the ink colour.
4

7. Modes:
Press to switch to each mode.
[Fax] / [Copy] / [Scan] / [Secure
Print] / [Web] / [Apps] / [USB] / [A3
Copy Shortcuts] / [Download
Software]
For more information on [Web] and
[Apps], see the Online User's Guide.
8. Information icon
8
New information from Brother appears in
the information bar when the notification
settings such as [Message from
Brother] and [Firmware Auto
Check] are set to [On].
(Internet connection is needed, and data
rates may apply.)
Press to view the details.
9. Warning icon
9
The warning icon appears when there
is an error or maintenance message;
press to view the details, and then
press to return to the Home screen.
Navigate the
Touchscreen
Press your finger on the LCD to operate it. To
display and access all the options, swipe left,
right, up, down or press d c or a b on the LCD
to scroll through them.
IMPORTANT
DO NOT press the LCD with a sharp object
such as a pen or stylus. It may damage the
machine.
• This product adopts the font of ARPHIC
TECHNOLOGY CO., LTD.
• DO NOT touch the LCD immediately after
plugging in the power cord or turning on
the machine. Doing this may cause an
error.
NOTE
1General Information
5

Load Paper
1Load the paper in the paper tray as follows.
Fan the stack of paper well.
The paper size determines the orientation when loading paper.
Tray #1 Tray #2
Tray #3 1
How to Load Paper
A4
Letter
Executive
A4
Letter
(Plain paper
and Recycled
paper only)
Adjust the paper
guides.
Landscape
orientation
A5
A6
Photo
Photo L
Photo 2L
Index card
Envelopes
-
Adjust the paper
guides.
Portrait orientation
A3
Ledger
Legal
Folio
Mexico Legal
India Legal
A3
Ledger
Legal
Folio
Mexico Legal
India Legal
(Plain paper
and Recycled
paper only)
Extend the tray using
the green slider, then
adjust the paper
guides.
Portrait orientation
1Tray #3 is available only for MFC-J6947DW.
2Paper Handling
6

MP Tray How to Load Paper
A4
Letter
Executive
Adjust the MP tray paper
guides.
Landscape orientation
A3
Ledger
Legal
Folio
Mexico Legal
India Legal
A5
A6
Photo
Photo L
Photo 2L
Index card
Envelopes
1
2
Adjust the MP tray paper
guides.
Portrait orientation
For more detailed information, see the Online User's Guide: Load Paper.
2Unfold the paper support flap.
2
1
3Change the paper size setting in the machine's menu, if needed.
2Paper Handling
7

Load Documents
Load Documents in the
Automatic Document Feeder
(ADF)
1Fan the pages well.
2Adjust the paper guides (1) to fit the
document size.
1
3Place your document face up in the
ADF, as shown in the illustration, until
you feel the document touch the feed
rollers and the machine beeps.
Load Documents on the
Scanner Glass
1Lift the document cover.
2Place the document face down in the
upper left corner of the scanner glass as
shown in the illustration.
3Close the document cover.
8

Print from Your
Computer
Before attempting any printing operation,
confirm the following:
• Make sure you have installed the Brother
software and drivers.
• Make sure the USB or network cable is
connected correctly, or that you are
connected to the network using your
wireless access point/router.
Print a Document
(Windows®)
1Select the print command in your
application.
2Select Brother MFC-XXXX Printer
(where XXXX is the name of your
model).
3Click Print.
4Complete your print operation.
Print a Document (Mac)
1From an application, such as Apple
TextEdit, click the File menu, and then
select Print.
2Select Brother MFC-XXXX (where
XXXX is the name of your model).
3Click Print.
4Complete your print operation.
Various Printing
To use the various printing features, click the
printing properties or preferences button to
change the printer setting.
Print on Both Sides of the Paper
Automatically
Print More Than One Page on a Single
Sheet of Paper (N in 1)
For Windows®:
For more detailed information, see the Online
User's Guide: Print from Your Computer
(Windows®).
For Mac:
For more detailed information, see the Online
User's Guide: Print from Your Computer
(Mac).
3Print
3Print
9

Print Photos Directly
from a USB Flash Drive
Preview and Print Photos
from a USB Flash Drive
Preview your photos on the LCD before you
print them. Print images that are stored on a
USB flash drive.
1Put a USB flash drive in the USB slot.
2Press [JPEG Print] > [Select
Files].
3Swipe left or right or press d or c to
display the photo you want to print, and
then press it.
To print all photos, press [Print All],
and then press [Yes] to confirm.
4Press to display the keyboard on
the touchscreen, and then enter the
number of copies using the touchscreen
keyboard. Press [OK].
You can also press [-] or [+] on the
touchscreen, or use the dial pad
numbers.
5Press [OK].
6Repeat the last three steps until you
have selected all the photos you want to
print.
7Press [OK].
8Read and confirm the displayed list of
options.
9To change the print settings, press
[Print Settings].
When finished, press [OK].
10 Press [Start].
Print Settings Overview
The Print Settings you change are temporary
for your current printout. The machine returns
to its default settings after printing is
complete.
You can save the print settings you use
most often by setting them as the default.
For more detailed information, see the
Online User's Guide.
10

Print a PDF File Directly
from a USB Flash Drive
You can print a PDF file directly from a USB
flash drive.
PDF files that are 2 GB or more cannot
be printed.
1Put a USB flash drive in the USB slot.
2Press [PDF Print].
3Swipe up or down or press a or b to
display the PDF file you want to print,
and then press it.
4Press to display the keyboard on
the touchscreen, and then enter the
number of copies using the touchscreen
keyboard. Press [OK].
You can also press [-] or [+] on the
touchscreen, or use the dial pad
numbers.
5Read and confirm the displayed list of
options.
6To change the print settings, press
[Print Settings].
When finished, press [OK].
7Press [Mono Start] or [Colour
Start].
3Print
11

Copy a Document
1Make sure you have loaded the correct
size paper in the paper tray.
2Load your document.
3Press [Copy].
The touchscreen displays:
4Change the copy settings, if needed.
When you load paper other than A4 size
Plain Paper, you must change the
[Paper Size] and [Paper Type]
settings by pressing [Options].
• (No. of Copies)
Press to display the
keyboard on the touchscreen, and
then enter the number of copies
using the touchscreen keyboard.
Press [OK].
You can also press [-] or [+] on
the touchscreen, or use the dial pad
numbers.
•[Options]
Press to change the
copy settings for the next copy only.
When finished, press [OK].
After you have finished selecting new
options, you can save them by pressing
the [Save as Shortcut] button.
5Press [Mono Start] or [Colour
Start].
To stop copying, press .
Other Copy Options
You can use various copy features by
changing copy settings. Press the
[Options] button.
Enlarge or Reduce Copied Images
2-sided Copy
1
2
1
2
For more detailed information, see the Online
User's Guide: Copy.
4Copy
12

Before Scanning
Before attempting to scan, confirm the
following:
• Make sure you have installed the Brother
software and drivers.
• Make sure the USB or network cable is
connected correctly, or that you are
connected to the network using your
wireless access point/router.
Scan from Your
Computer
There are several ways you can use your
computer to scan photos and documents on
your Brother machine. Use the software
applications provided by Brother, or use your
favourite scanning application.
For more detailed information, see the Online
User's Guide: Scan from Your Computer
(Windows®) or Scan from Your Computer
(Mac).
Scan Using the Scan
Button on the Machine
1Load your document.
2Press [Scan].
3Swipe left or right or press d or c to
display [to PC].
The icon moves to the middle of the
touchscreen and is highlighted in blue.
4Press [to PC].
5Press [to File].
6If the machine is connected over the
network, swipe up or down or press a or
b to display the computer where you
want to send the data, and then press
the computer name.
If the LCD prompts you to enter a PIN,
use the LCD to enter the four-digit PIN for
the computer, and then press [OK].
7Do one of the following:
• To change the settings, press
[Options] or [Set at Device].
• Press [Start] to start scanning
without changing additional settings.
The machine starts scanning. If using
the machine's scanner glass, follow
the LCD instructions to complete the
scanning job.
To use the [Options] or [Set at
Device] setting, a computer with either
ControlCenter4 (Windows®) or Brother
iPrint&Scan (Mac) software installed must
be connected to the machine.
8To scan both sides of the document,
press [2-sided Scan], and then
select the document type.
9Change the scan settings you want to
change, such as scan type, resolution,
file type and document size, if needed.
When finished, press [OK].
10 Press [Start].
The machine starts scanning. If using
the machine's scanner glass, follow the
LCD instructions to complete the
scanning job.
5Scan
5Scan
13

Before Faxing
Telephone Line Interference/
VoIP
If you are having problems sending or
receiving a fax due to possible interference on
the telephone line or if you are using a VoIP
system, we recommend changing the modem
speed to minimise errors in fax operations.
1Press [Settings] > [All
Settings] > [Initial Setup] >
[Compatibility].
2Press the option you want.
•[Basic(for VoIP)] reduces the
modem speed to 9,600 bps and turns
off colour fax receiving and Error
Correction Mode (ECM), except for
colour fax-sending. Unless
interference is a recurring problem on
your telephone line, you may prefer
to use it only when needed.
To improve compatibility with most
VoIP services, Brother recommends
changing the compatibility setting to
[Basic(for VoIP)].
•[Normal] sets the modem speed at
14,400 bps.
•[High] sets the modem speed at
33,600 bps.
3Press .
• VoIP (Voice over IP) is a type of phone
system that uses an Internet
connection, rather than a traditional
phone line.
Send a Fax
1Load your document in the ADF or place
it on the scanner glass.
2Press [Fax].
If [Fax Preview] is set to [On], press
[Fax] > [Sending Faxes].
The touchscreen displays:
3Enter the fax number in one of the
following ways:
• Dial Pad (Enter the fax number
manually.)
Press all digits of the number using
the dial pad.
•[Redial] (Redial the last number
you dialled.)
Press [Call History] >
[Redial].
•[Outgoing Call] (Select a
number from the Outgoing Call
history.)
Press [Call History] >
[Outgoing Call].
Select the number you want, and
then press [Apply].
•[Caller ID History] (Select a
number from the Caller ID history.)
6Fax
14

Press [Call History] > [Caller
ID History].
Select the number you want, and
then press [Apply].
•[Address Book] (Select a number
from the Address Book.)
Press [Address Book].
Do one of the following:
- Select the number you want, and
then press [Apply].
- Press , and then enter the first
letter of the name and press
[OK]. Press the name you want to
dial. If the name has two numbers,
press the number you want. Press
[Apply].
For more detailed information on how
to store address book numbers, see
the Online User's Guide.
If the LDAP search is available, the result
will be shown on the touchscreen with
.
4Press [Document Size].
Select the document size option you
want.
5To change the additional settings, press
[Options].
When finished, press [OK].
6Press [Fax Start].
7Do one of the following:
• If you are using the ADF, the machine
starts scanning and sending the
document.
• If you are using the scanner glass
and selected [Mono] in the
[Colour Setting], the machine
starts scanning the first page.
Go to the next step.
• If you are using the scanner glass
and selected [Colour] in the
[Colour Setting], the
touchscreen asks if you want to send
a colour fax.
Press [Yes (Colour fax)] to
confirm. The machine starts dialling
and sending the document.
8When the touchscreen displays [Next
Page?], do one of the following:
• Press [No] when finished scanning
pages. The machine starts sending
the document.
• Press [Yes] to scan another page.
Place the next page on the scanner
glass, and then press [OK]. The
machine starts scanning the page.
Repeat this step for each additional
page.
6Fax
15

Choose the Correct Receive Mode
You must choose a Receive Mode depending on the external devices and telephone services
you have on your line.
By default, your machine automatically will receive any faxes that are sent to it. The diagram
below will help you select the correct mode.
Do you want to use the telephone features of your machine (if available) or
an external telephone or external telephone answering device connected on the
same line as the machine?
Yes
Fax Only
No
No
No
Manual
Yes
External TAD
Fax/Tel
Are you using the voice message function of
an external telephone answering device?
Do you want the machine to answer fax and
telephone calls automatically?
Yes
1Press [Settings] > [All Settings] > [Fax] > [Setup Receive] >
[Receive Mode].
If the option to change the Receive Mode is unavailable, make sure the BT Call Sign feature
is set to [Off].
2Press the [Fax Only], [Fax/Tel], [External TAD] or [Manual] option.
3Press .
16

Check the Print Quality
If faded or streaked colours and text appear or
if text is missing on your printouts, the print
head nozzles may be clogged. Print the Print
Quality Check Sheet and look at the nozzle
check pattern.
1Press [Settings] >
[Maintenance] > [Improve Print
Quality] > [Check Print
Quality].
2Press [Start].
The machine prints the Print Quality
Check Sheet.
3Check the quality of the four colour
blocks on the sheet.
4The touchscreen asks about the print
quality. Do one of the following:
• If all lines are clear and visible, press
[No], and then press to finish
the Print Quality check.
• If lines are missing (see Poor, as
follows), press [Yes].
OK
Poor
5The touchscreen asks you to check the
print quality of each colour. Press the
number of the pattern (1–4) that most
closely matches the printing result.
6Do one of the following:
• If print head cleaning is needed,
press [Start] to start the cleaning
procedure.
• If print head cleaning is not needed,
the Maintenance screen reappears
on the touchscreen. Press .
7After the cleaning procedure is finished,
the touchscreen asks if you want to print
the Print Quality Check Sheet again.
Press [Yes], and then press [Start].
The machine prints the Print Quality
Check Sheet again. Check the quality of
the four colour blocks on the sheet
again.
If you clean the print head and the print has
not improved, try installing a new Brother
Original replacement ink cartridge for each
problem colour. Try cleaning the print head
again. If the print has not improved, contact
Brother customer service or your local Brother
dealer.
ARoutine Maintenance
ARoutine Maintenance
17

IMPORTANT
DO NOT touch the print head. Touching the
print head may cause permanent damage and
may void the print head's warranty.
When a print head nozzle is clogged, the
printed sample looks like this.
After the print head nozzle is cleaned, the
lines are gone.
Check the Print
Alignment from Your
Brother Machine
If your printed text becomes blurred or images
become faded after transporting the machine,
adjust the print alignment.
Before adjusting the print alignment, make
a print quality check first by pressing
[Settings] > [Maintenance] >
[Improve Print Quality] > [Check
Print Quality].
1Press [Settings] >
[Maintenance] > [Improve Print
Quality] > [Alignment].
2Press [Next].
3Press [Yes] after a confirmation
message if a print quality check has
been completed appears on the LCD.
4Press [Auto] or [Manual].
• If you select the [Auto] mode, the
print alignment is automatically
adjusted by scanning the alignment
check sheet.
• If you select the [Manual] mode,
you need to input information printed
on the alignment check sheet
manually.
5Select the paper size to print the
alignment check sheet on.
• If you selected the [Manual] mode,
select either [Basic alignment]
or [Advanced alignment] in the
following step.
6Load specified size paper in the tray,
and then press [Start].
The machine prints the alignment check
sheet.
7Follow the instructions on the LCD.
When the print alignment is not adjusted
correctly, text looks blurry or crooked, like
this.
After the print alignment is adjusted
correctly, text looks like this.
18

Check the Ink Volume
(Page Gauge)
Although an ink volume icon appears on the
machine's LCD, you can view a larger graph
that displays the ink left in each cartridge.
1Press [Settings] >
[Maintenance] > [Ink Volume].
The touchscreen displays the ink
volume and the page gauge 1.
a
b
c
d ¹
a. Displays the cartridge ink level.
b. Displays the ink level remaining in
the internal ink reservoir.
c. Press to change the display settings
for the approximate page yield.
d. The page gauge 1 shows the
approximate number of remaining
pages that can be printed with the
cartridges.
• When the ink cartridge is near the end
of its life or having a problem, one of
the following icons appears:
The ink level is
low.
The ink cartridge
is at the end of its
life.
There is a
problem with the
ink cartridge.
• To check or print the ink cartridge
model numbers, press (Back) to
return to the [Ink] menu screen.
Press [Ink Cartridge Model],
and follow the instructions on the
touchscreen.
2Press .
• You can also check the ink volume
from your computer.
• For detailed information about the
measuring methods used for the
approximate yields, visit
support.brother.com/yield.
1Page Gauge is an estimate for informational purposes only and does not display the actual remaining page yield. For
actual cartridge yield information, refer to support.brother.com/yield.
ARoutine Maintenance
19