BT Redcare Ultimate User manual

Ultimate
Installation Guide
EN 50136-2: 2013
EN 50131-10: 2014
Cert No. 1270g

Contents
Introduction 3
Product description 3
Specifications 4
Safety notes 5
Mounting and wiring 6
Removal of cover 6
Mounting 6
Connection terminals 7
xDSL connections 7
WAN connections 7
LAN connections 7
Power connections 7
Alarm inputs 8
Outputs 9
Serial data connections 9
Dial capture 9
Aerial connection 9
Programming 10
Unit initialisation 10
Status display 10
Signal strength 11
Guide to signal strength 11
Path status 11
PIN inputs 12
Default outputs 12
Configuration 14
Pin Learn 14
Configuration menu programming 14
Button configuration 15
Main menu display 16
Inputs 16
Input Sense 17
Inputs EOL 18
Outputs 19
Network 21
Ethernet mode 22
Setting a static IP, netmask and gateway address 23
Tunnel port 25
Web Passcode 26
Serial connection panel type 27
Diagnostics 28
Restore defaults 29
Web server 30
Main status display 30
Status 31
System messages 31
Status 34
Network 35
GPIO 37
Name editor 39
Keyswitch 40
Reports 40
Defaults 41
Logout 41
Web portal and Redcare app 41
Compliance with the user access level
requirements of EN 50136 41
Interconnection monitoring 42
Wiring for Interconnection monitoring 42
What happens when pins are configured
and wired in this way 43
Example configuration and wiring
for connection to fire panel with
interconnection monitoring 44
Roaming SIMs 45
Panel upload Download and Enhanced format
signalling (SIA/CID) 45
Dial capture 45
Serial panel connections 45
Connection advice 46
Alarm list 47
Disposal 48
Product disposal 48
Disclaimer 48
Glossary 49
Support 49
Approvals 50
Appendix 1 51
2

Product description
Figure 1 – Ultimate unit (not to scale)
Ultimate is a dual path alarm signalling unit with its own built in hub. It is set up to work
with private broadband service for transmitting alarm signals from a customer’s alarm
panel, via the BT Redcare private network, to an Alarm Receiving Centre (ARC) using
pass-through mode of operation. Once connected to the platform the unit uses a poll and
response check to determine path status. When the primary path fails the secondary path
will take up the polling and reporting parameters of the primary path. Individual path fails
are transmitted over the remaining path. Dual path failure is platform generated.
There are 3 service options available:
1. The private broadband can be ordered to work on an existing WLR (Wholesale Line
Rental) phone line provided by Openreach. This line must not have another working
broadband service on it.
2. If no phone line is available you can order the service with an access line.
3. As an additional service on an existing Fibre to the Premise.
All services need to be in an Openreach served area.
Ultimate uses a private IP primary path with dual SIM 4G/2G mobile technology
as the backup path.
The unit is designed for use in both Security and Fire systems.
A valid TA (Terminal adapter) account must exist for the unit to communicate. The TA
account will have been populated with the serial number of the unit.
The unit has 16 general purpose alarm inputs, and 3 outputs, making it suitable for
connection to most common alarm panels. The unit is supplied already fitted with two
BT Redcare enabled SIM cards, one an EE UK fixed SIM and a UK Roaming SIM.
Introduction
1277 3427 5899
1292 2430 4763
1292 2430 4763
Essential Essential IP Essential Extra Advanced Ultimate
1287 5675 8214
DIAL CAP
–+
COMMS
NO NCCNO NC
B
ETH
C
FUNC
C
AERIAL
0832-UKCA-CPR-X0002
2831-CPR-X0011
SEE INSTALL GUIDE
EN 50136-2:2013
EN 50131-10:2014
Cert No. 1270g
Model: UC-340 Advanced
9-30V 185mA
DIAL CAP
–+
COMMS
NO NCCNO NC
B
ETH
C
FUNC
C
AERIAL
Advanced
1287 5675 8214 ESA
1287 5675 8214 WPS
1287 5675 8214
DIAL CAP COMMS
NO NCCNO NC TX
B
C
FUNC
DIAL CAP COMMS
NO NCCNO NC RX
BA
C
FUNC
AERIAL
–+
COMMS
NO NCCNO NC
B
C
FUNC
EN 50136-2:2013
EN 50131-10:2014
Cert No. 1270
Model: UC-340 Essential
9-30V 165mA
3

Average Normal Operation Average Max loading (inc relays
and dial capture operated)
IP/4G unit @12V 308mA 427mA
IP/4G unit @24V 150mA 201mA
Specifications
Size: 114mm x 67mm x 20mm
Weight: 149g
Power: 9V – 30V
Current:
Alarm inputs: 16 General purpose inputs 1–16. (-0.5V – 30V)
Alarm threshold: High >2V, and Low <1.3V
Outputs: 3 x Relay NO C NC (Comms, Func, Fire). Max rating 1A @ 30V DC
RS232 port: Remote panel access (UDL) and signalling to some intruder panel types
RS485 port: Remote panel access (UDL) and signalling to some intruder panel types
Configuration: Using onboard configuration buttons, web portal or app
Processor: STM32
Wireless module: ELS61
GSM/GPRS/EDGE: Dual band 900/1800MHz, maximum transmit power +34.5dBm
LTE: Penta-Band 700 (Bd28)/800 (Bd20/900 (Bd8)/1800 (Bd3)/2100 MHz (Bd1),
maximum transmit power +24dBm
Operating range: -10 to +50 degrees Celsius, average 90% non-condensing humidity
Primary path fail reporting 90 secs
Secondary path fail reporting 60 mins
Both paths fail concurrent 3 mins
Catastrophic failure (both paths together) 3 mins
Alarm Transmission category EN Standards / PD6669 (UK) DP4
PD6669, EN50131 (2017) Grade 4
Grade option (Table 10 EN50131-1 2020) 4C
Previous grade (Pre June 1st 2019) 4
Environmental class II
Information and Substitution security AES256
4

Safety notes
Warning: Read all safety warnings and instructions. Failure to heed warnings and follow
instructions may result in electric shock, fire risk and/or personal injury.
Work area safety
• Keep work area clean, well lit and free of obstacles.
• Keep floor and walkways clear of cables and materials to avoid trip hazards.
• Keep children and bystanders away while performing installation and
maintenance work.
• Remove any left over materials when finished and keep all items away from children
and pets.
Personal safety
• Stay alert and attentive. A moment of inattention may result in personal injury.
• Do not perform installation or maintenance work when tired or under the influence
of medication, drugs or alcohol.
• Upon commencing work on security system enclosures and components, ensure
the item is securely fixed to the wall and that no components or contents such as the
battery can fall and cause personal injury.
Electrical safety
• Exercise care when working inside security system enclosures:
‑ Metallic tools, fingers, body parts or jewellery coming into contact with mains
wiring and terminals may cause electric shock.
‑ Metallic tools or jewellery coming into contact with battery terminals may cause
sparks, personal injury or create a fire risk.
• Exercise care when drilling into, or inserting fasteners into walls. Pipes and wiring may
be present in the wall and contact with tools or fasteners may provide risk of electric
shock, damage to premises services, or create a fire risk. Locate wiring, pipes and
services first to avoid accidents.
5

Mounting and wiring
Removal of cover
The top cover can be removed by gently releasing each of the 4 clips on the base of
the unit by pushing the clips outward with a screwdriver blade.
Regular access to the inside of the unit should not be required, although occasional
access may be required to access the SIM cards.
Mounting
The unit should be mounted inside the alarm panel, or inside a separate powered
housing, using the sticky mounting pads supplied.
For security installations the enclosure must meet or exceed the protection requirements
of the particular security grade for the whole installation as per EN 50131-1.
For Grade 4 intrusion alarm systems the Ultimate SPT must be located within the intrusion
alarm panel enclosure. Alternatively, the Ultimate SPT can be housed within a separate
enclosure meeting the applicable protection requirements of EN 50131-10 and that is
directly coupled to the intrusion alarm panel enclosure.
For fire alarms it is recommended the signalling unit is mounted within an enclosure
separate from the fire alarm panel or fire alarm power supply.
Caution: mounting the signalling unit within fire alarm panel or fire alarm power supply
enclosure might invalidate their compliance with EMC regulatory requirements.
The separate enclosure must meet the requirements of EN 54-2 and EN 54-21 associated
with access restriction to installer level 3, ingress protection to IP30 or above and power
supply integrity. The transmission of fire alarm signals and the state of the fault and
acknowledge outputs on the signalling unit shall be displayed at the separate enclosure or
at the fire alarm panel.
If the fire panel and the separate enclosure are some distance apart (i.e. not within line of
sight) then the indications should be at the panel.
For optimum performance the supplied aerial should be mounted vertically outside of and
away from, the housing by removing the adhesive backing. Ideally the aerial should not be
mounted on a metal surface. The aerial should be installed a distance of 20cm or greater
away from any user or bystander
1277 3427 5899
1292 2430 4763
1292 2430 4763
Essential Essential IP Essential Extra Advanced Ultimate
1287 5675 8214
DIAL CAP
–+
COMMS
NO NCCNO NC
B
ETH
C
FUNC
C
AERIAL
0832-UKCA-CPR-X0002
2831-CPR-X0011
SEE INSTALL GUIDE
EN 50136-2:2013
EN 50131-10:2014
Cert No. 1270g
Model: UC-340 Advanced
9-30V 185mA
DIAL CAP
–+
COMMS
NO NCCNO NC
B
ETH
C
FUNC
C
AERIAL
Advanced
1287 5675 8214 ESA
1287 5675 8214 WPS
1287 5675 8214
DIAL CAP COMMS
NO NCCNO NC TX
B
C
FUNC
DIAL CAP COMMS
NO NCCNO NC RX
BA
C
FUNC
AERIAL
–+
COMMS
NO NCCNO NC
B
C
FUNC
EN 50136-2:2013
EN 50131-10:2014
Cert No. 1270
Model: UC-340 Essential
9-30V 165mA
Figure 2 – Layout of terminals (not to scale)
6

Connection terminals
All screw terminals are suitable for use with a standard 3mm blade terminal screwdriver.
xDSL connections
Connection to the DSL service is by the two screw connections top left of the unit
labelled xDSL. When the xDSL connection is used, pass the cable through the supplied
ferrite twice (two turns), using the minimum wire length around the ferrite. Connect to
the screw terminals of the xDSL port so that the ferrite is within 60mm of the terminals.
See section on DSL connections.
WAN connection
The WAN port is for connection to the Redcare broadband service delivered over a
FTTP service. The unit monitors the valid presence of a 10/100 Mbit ethernet link. When
the WAN connection is used, pass the cable through the supplied ferrite twice (two
turns), using the minimum wire length around the ferrite. Crimp the RJ-45 plug within
60mm of the ferrite and plug into the WAN port.
LAN connection
The LAN port is for future developments but can be used to connect a laptop to the
device to access the web server.
Power connections
Power to the unit is via 2 screw terminals at the centre, with positive to the right nearest
Pin 9.
The supply voltage range is 9V to 30V. The unit is designed to be connected to the auxiliary
power output on an associated alarm panel, or separate powered enclosure. For use with
intruder alarm panels the power supply must meet the requirements of EN 50131-6.
For use with Fire alarm panels the signalling unit must be powered from a supply
meeting the requirements of EN 54-4. Ensure the power source is sufficient to power all
devices connected. See the power requirements in the specification section for more
information. The account at the Alarm Receiving Centre (ARC) should be put ‘on test’
before power up, as signals will be sent following initialisation.
7

Alarm inputs
The unit has 16 alarm inputs which are presented on screw terminals along the bottom
of the unit. These are labelled as Pin 1–8 and 9 –16.
By default the 16 alarm inputs require a positive condition to be presented to send an
alarm. (Default = Positive applied).
This can be changed using the Pin Learn button or through the configuration menu.
See later section on configuration.
Input (PIN) Use
1Fire alarm (When programmed Fire NAK and ACK outputs operate in
conjunction with pin 1)
2 Fire Fault or Hold up alarm
3Intruder alarm
4Open / Close (Set / Unset) (Func out put can be set up as RPS in conjunction with
pin 4)
5-10 General alarm
11 ATS input (BSIA F175 mode) (Can be reprogrammed as a normal alarm pin)
13 AC Fail alarm (has a 7 minute delay which can be altered in programming)
14-1 General alarm
8

Outputs
Three relay outputs are provided on screw terminals at the top of the unit.
Output 1 is Comms, Output 2 is Func, and Output 3 is Fire.
For fire alarm installations the indication of ‘acknowledgement of fire alarm’ and
‘SPT fault’ messages must be provided by the fire panel into which the SPT is mounted.
System fault indications which are notified by the line fault output (Output 1) must
be latched by the fire panel as required by EN 54-21.
See the further sections on outputs for a full explanation.
Serial data connections
The serial data connection labelled TX, RX, B and A is configurable for RS485 or RS232
connection depending on the panel.
This is done in the configuration menu. These ports allow serial alarm panel connection.
See Panel Upload Download section.
Dial capture
The dial capture (Dial Cap) terminals enable interfacing with an alarm panel’s digital
communicator. The alarm panel can then send SIA, CID or Fast Format messages
through the unit to the Alarm Receiving Centre.
Dial capture can also be used for upload download UDL allowing remote access with
some types of alarm panel.
Aerial connection
Connect the supplied aerial to the MMCX connectors on the top right of the unit.
The aerial should be placed in a vertical position and slightly away from the housing to
ensure a good wireless coverage. The aerial should be installed a distance of 20cm or
greater away from any user or bystander. Carry out a survey to establish the best location.
If necessary, a selection of high gain and extension aerials can be purchased from
the BT Redcare shop at btinstallershop.com
9

IP Path and if registered with the platform
For ADSL and VDSL connections.
Shows which network the Mobile path
is connected to.
Pin status – any outstanding alarm pins
will be shown. If no pins are in the alarm
state, then pin status will not be shown.
Signal strength – network type (4G or 2G) received
wireless signal strength in dBm and signal strength
indicator bars. 2 Bars or more is the recommended
signal level required.
Service Grade – shows the EN
Performance category.
DP4 for Ultimate.
The unit may also show Low
Battery if the supply voltage is
below the supply threshold.
If the DSL path is synced it will show downstream
and upstream speeds. Whilst syncing this will show
the unit handshaking or training up depending on
the type of broadband service.
Unit initialisation
The unit will immediately attempt to connect to the BT Redcare platform over the
configured paths. The unit will typically complete path establishment in the following
times from power up. The xDSL/FTTP Path takes longer as the DSL modem needs to
train up with the broadband service.
Status display
The unit clearly displays its status on the OLED. In its normal working state, the unit will
cycle its display depending on the dsl configuration.
xDSL/FTTP 240s
4G/2G 120s
Path: DSLPath: DSL
RegisteredRegistered
DSLDSL
20MB / 400KB20MB / 400KB
Signal Strength
4G [ ] [-103]
Service Grade
Redcare DP4
Alarms Battery
Low Battery
Mobile Operator
EE
Alarms GPI Alarm 3
Path: Ethernet
Registered
Path: Mobile
Registered
Figure 4 – time to commission paths after unit power up
The performance category can only be determined by the unit while in contact with
the platform. The unit will not show the performance category until at least one path is
registered and the profile can be retrieved from the platform. If the unit is configured
and connected to an FTTP service then the display will show:
Programming
10