BT Airway User manual

System
Airway
This equipment is not designed for making emergency telephone
calls when the power fails. Alternative arrangements should be
made for access to emergency services.
Caller Display features require subscription to your network’s
caller display service.
User Guide

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In this guide
At a glance 3
Introduction 8
Unpacking 9
For your records 10
Safety Instructions 12
Setting Up 13
Where to place the controller 13
Setting up the handset 18
Installing and charging the handset battery 19
Using the handset 21
Making and receiving calls 23
Registering additional handsets to
the controller 25
Registering Airway phone sockets to
the controller 27
Configuring your system 30
Giving an extension a name 31
Setting specific lines for incoming and outgoing calls at an extension 32
Call barring 34
Remove an extension from the system 35
Call Forwarding 36
Setting tone or pulse dialling 39
Dialling Prefix 40
Adjusting hold and transfer times 41
Setting Time & Date 43
Viewing System Information 44
Changing Password 45
Accept a support call 46
Resetting Controller 47
Setting up an ISDN 48
Change ISDN mode 49
Enter point to point ISDN number 49
Add MSN 50
Change MSN 51
Delete MSN 52

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Setting up the Airway answering machine 53
Select which lines are answered 54
Record, play or delete an outgoing message 55
Switch On/Off 56
Set number of rings 56
Time saver 57
Remote access 58
Answering mode 59
Connecting to a Computer 60
Introduction 60
Installing a Data Socket with
Windows 95 and 98 62
Installing a Data Socket with Windows NT 66
Uninstalling Airway Software 74
Registering a Data Socket with your Controller 75
Starting the Airway network 77
Connecting your controller to the Internet 78
Folder and Printer sharing 82
Configuring your Airway System from a PC 84
Installing Dial-up Networking and TCP/IP 90
Installation with Windows 95 and 98 90
Installation with Windows NT 99
Using other handsets 102
Making and receiving calls 103
General information 105
Cleaning 105
Service 105
Technical information 106
Help and advice 108
Technical specifications 111
Software licence agreement 113
Index 115
Wall mounting the controller 120
Wall mounting template 121

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At a glance
SSeerriiaallccoonnnneeccttiioonnssoocckkeett
For connecting a modem
TTeelleepphhoonneelliinneessoocckkeettss
For connecting to
incoming phone lines.
MMaaiinnssppoowweerrssoocckkeett
BBaacckk--uuppbbaatttteerryyccoommppaarrttmmeenntt
Takes a PP3 9V battery
Controller
IISSDDNNlliinneessoocckkeett
For connecting to
ISDN2 line
(if Airway ISDN
card fitted)
Data socket
Serial connection socket
For connecting a PC
Mains power socket

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For full details see the
Handset User Guide.
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Menu
Dial Number
0123456789
Airway
Ä
HANDSET
MENU
Opens the menus.
Scrolls down through the screens.
TALK
Dials a number
Selects a highlighted item
Starts or confirms an action.
END CALL
Lets you hang up, end an action,
go back one screen, and delete
a character.
When a menu is open, press for
two seconds to go back to the
standby screen.
When editing an entry, press
for two seconds to delete all
characters.
# PWR
Switches the handset ON.

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Airway
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Charging
contacts
CHARGER

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MENU STRUCTURE FOR
Network Time/Date System Info
Extensions
Configure
Edit Name
Lines out
Ring in
Call barring
Remove
Call Forward Signalling
Tone
Pulse
Dial Prefix
Press MENU
Settings
Controller
Enter password

7
THE AIRWAY CONTROLLER
Password ISDN Ans Machine Reg Mode On
Timers
Hold
Transfer
Mode
Point to point Point to
Multipoint
MSNs
Lines
Greetings
Turn On/Off
Ans delay
Time saver
Remote use
Answer Only
Turn delay
On/Off
Support Call
Reset Config

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Introduction
Ideal for the home or small office, Airway allows you to link a
number of telephones, computers and fax machines into a single
system without any internal telephone wiring.
The heart of the network is the Controller. This provides the
wireless link to the telephone handsets and sockets. Data Sockets
are used to connect computers and the Phone Sockets to connect
faxes and traditional phones. Up to 16 handsets and sockets can be
registered to one controller.
About this guide:
The System Guide describes how to install and set up the system.
It covers:
• How to install and use the Controller
• How to register a handset
• How to register a corded phone or fax machine
• How to install a Data Socket on a computer
• How to change system settings using an
Airway Handset
• How to change system settings using the
Airway Web Pages
• How to access the Internet
• Troubleshooting
Airway Handset User Guide
The separate Airway Handset User Guide included in the Starter
Pack describes how to use a handset to make and receive calls, and
to access relevant features like Call Transfer. Please refer to this for
more information on these topics.
INTRODUCTION

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Unpacking your Airway System
If any of the parts are missing or broken please contact your retailer.
If you have the Airway Starter Pack
Two-line Four-line
system system
Controller 1 1
Handset 1 2
Handset Charger 1 2
NiMH Battery pack 1 2
9V battery 1 1
Data Socket 1 1
Plug mounted 13 amp mains adaptors 3 4
Telephone line cords 2 4
CD ROM 1 1
Serial cable 1 1
Self-adhesive protective feet
Wall plugs and screws for wall mounting
Handset user guides 1 2
System user guide 1 1
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Number
0123456789
Airway
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Airway
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INTRODUCTION

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If you have the Airway Controller Pack
Controller.
1 9V battery.
1 Plug mounted 13 amp mains adaptor.
2 or 4 telephone line cords
(for 2 or 4 line system, see box).
Sheet of self-adhesive protective feet
Wall plugs and screws for wall mounting
1 system user guide
For your records
The Controller’s serial number is located on the label underneath the
Controller. Write down the serial number in the space provided – you
will need this information should you wish to call the BT Airway
Helpdesk.
For warranty purposes, proof of purchase is required, so please keep
your receipt.
Date of purchase:
Place of purchase:
Serial number
INTRODUCTION

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To prevent anyone else changing the settings you choose for your
Airway system, you can change the system password. You can
change the password from any Airway Handset registered on the
system. The original password in 0000. Note that the password will
reset to 0000 if the controller’s power supply and battery are
disconnected.
Enter your 4 digit system password here:
You may find it helpful to note down the telephone number of each
line. You will need this information to set some of the features
specific to individual lines.
YOUR TELEPHONE NUMBERS
Line 1
Line 2
Line 3
Line 4
ISDN
MSN1
MSN2
MSN3
MSN4
MSN5
MSN6
INTRODUCTION

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Use only the approved handset battery pack provided.
Use only the power supply provided. Using an
unauthorised power supply will invalidate your warranty
and may damage the telephone.
Spare batteries, power supplies and other ancillary items are
available from the Airway Helpline on 0845 602 1790.
Do not open the controller, handsets or sockets. This could expose
you to high voltages or other risks. Contact the Airway Helpline
for all repairs.
Radio signals transmitted between the handset and base
may cause interference to hearing aids. This product
should not be used near emergency/ intensive care medical
equipment and should not be used by people with pacemakers.
Never dispose of batteries in a fire. There is a serious
risk of explosion and/or the release of highly toxic
chemicals.
The product may heat up when the batteries are being
recharged. This is normal. However, we recommend that
you do not place the product on antique/veneered wood to
avoid damage.
Do not submerge any part of your product in water and do
not use it in damp or humid conditions, such as in
bathrooms.
Do not expose your product to fire, explosive or other
hazardous conditions.
There is a slight chance that your product could be
damaged by an electrical storm. We recommend that you
unplug the power and telephone line cords for the duration
of the storm.
Safety instructions
SAFETY INSTRUCTIONS

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Setting up
Where to place the Controller
Install the Controller close enough to the mains power socket and
telephone wall sockets so that the cables will reach.
If there is no single location where all phone lines are present, you
may require extension cables.
Airway works by sending and receiving radio signals between the
controller and other devices. The strength of the signal depends on
where you site the controller. Generally, the higher the better.
You can either wall-mount the Controller (see page 121) or place it on
a stable, flat surface such as a desk or tabletop.
If placing the Controller on a flat surface, stick the self-adhesive feet
to the underside of the Controller.
Make sure it is at least 1 metre away from other electrical products
to avoid interference.
Range
Airway has a range of up to 300m outdoors and 50m indoors. The
range may be affected by being near water (e.g. large ponds, lakes
and the sea) as well as large metal objects (e.g. radiators, metal
partition walls and steel girders).
SETTING UP

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If you have purchased the Airway ISDN card and Answering
machine card, these cards should be installed before you connect
Airway to the telephone network or power. See page 16.
1Connect the telephone line cords
If you do not have modern phone sockets, call BT and ask for a BT
engineer to come and fit the correct type. This is a chargeable service.
Plug the supplied telephone line cords into your telephone wall
sockets.
2Plug the other end of the telephone line cords into
the controller
These are marked Line 1 and Line 2 (plus Lines 3 and 4 on the 4-line
system).
Line 1
To telephone
wall sockets
Line 2
Line 1 socket
Line 2 socket
Line 2 controller
SETTING UP

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Line 1
To telephone wall sockets
Line 2
Line 3
Line 4
Line 4
socket
Line 3
socket
Line 2
socket
Line 1
socket
4-line controller
3Install the back-up battery
Remove the Controller cover. Insert the 9V battery.
Replace the cover.
In the event of a mains power failure the back-up battery keeps your
Airway controller working for around 30 minutes.
SETTING UP

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Battery low warning
When the back-up battery needs to be replaced, all handsets in the
network display a Controller Low Battery warning.
4Connect the power cable
When the power is switched on, the green lights on the line sockets
will flash briefly, then stay on if there is a telephone line connected to
the socket.
5To install an Airway ISDN card or Airway
Answering Machine Card
This section only applies if you have purchased the
Airway ISDN or Answering Machine card.
Unplug the controller from the power.
Remove the controller cover and take out the back-up battery.
SETTING UP

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Place the card carefully into the slot at an angle.
Pull gently on the card until it is sitting in an upright position. Press
firmly and evenly down on the card to ensure that it is properly
seated in the slot.
Replace the battery and controller cover.
Reconnect the power cable.
2
3
1Slot into
position
Pull upright
Push
down
Airway
ISDN
Remove the card from its electrostatic bag and insert it into an empty
expansion slot on the Controller. The label should face the edge of
the Controller with the sockets.
SETTING UP

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6Connecting to ISDN
The ISDN card must be installed in the Controller before you can
connect an ISDN line.
Plug one end of the ISDN line cord into the ISDN socket on the
Controller. Plug the other end of the ISDN line cord into your ISDN
wall socket.
ISDN Socket
To ISDN wall socket
Setting up the Handset
The Airway Handset User Guide contains full details on using the
handset. This guide tells you how to set-up your system with a
handset.
Note
The screen on your handset may look slightly different from the
illustrations in this manual, depending on how many lines and option
cards you have.
Important
The handset that comes with your starter pack is already registered
to the Controller, see page 25 for details on how to register
additional handsets.
SETTING UP

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Installing and charging the handset battery
1Install the rechargeable battery pack in the handset
2Connect the charger to the mains power
Plug the mains cable into the charger.
Place the handset into the charger and plug into the mains power.
When switched ON the green charging light comes on.
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SETTING UP