BT Granite User manual
User Guide
• Answering machine with up to 12 minutes digital recording time and
helpful voice prompts.
• Call screening lets you hear callers leaving a message and pick up the call
if you want.
• 100 Name and number phonebook to store all your contact numbers
for easy dialling.
• Send and receive text messages.1
• Handsfree speaker.
• Speed dial – assign a number stored in the Phonebook to a 2-9 keypad button
for dialling with one touch.
• Quick access to a range of BT Services including directory enquiries
and call divert.
• Caller Display lets you see who’s calling and your phone stores details of the
last 30 callers in a Calls list.2
• Register up to 5 handsets to the base without the need for additional
telephone wiring.
• Digital call quality with a range of up to 300 metres outdoors
and up to 50 metres indoors (in ideal conditions).
1 You must subscribe to your network provider’s Caller Display Service for text messaging to work
and you must not withhold your telephone number. A quarterly fee may be payable. Some other
network provider lines may not be compatible with this text messaging service.
2 You must subscribe to your network provider’s Caller Display or Call Waiting service for these
features to work. A quarterly fee may be payable.
Welcome
to your BT Granite Digital Cordless
Telephone Answering Machine
• BT Granite handset
• BT Granite base
• Li polymer (550mAh) battery
• Battery compartment cover
• Mains power adaptor
(item code 045139)
• Telephone line cord
• Desk mounting plinth
If you have purchased a BT
Granite multiple pack you
will also have the following
items for each handset:
• BT Granite additional handset
• BT Granite charger
• Li polymer (550mAh) battery
• Battery compartment cover
• Mains power adaptor
(item code 045982)
• Desk mounting plinth
This User Guide provides you with all the information
you need to get the most from your phone.
Before you make your rst call you will need to
set up your phone. Follow the simple instructions in
‘Getting Started’, on the next few pages.
If you have any problems setting up or using your BT Granite please call our free
Helpline on 0808 100 6556*. Our dedicated avdisors are more likely to be able to
help you than the retailer where you made your purchase.
Alternatively, you may nd the answer in the ‘Help’ section at the back of
this guide.
Only use the telephone line cord supplied.
that this equipment is not designed for making emergency telephone
calls when the power fails. Alternative arrangements should be made for access to
emergency services.
* Calls made from within the UK mainland network are free. Mobile and International call costs may vary.
If you experience any problems, please call the Helpline on
4
Location ..........................................................................7
Setting up .......................................................................7
Setting up for multiple packs ...........................................9
Set date and time manually ..............................................9
Handset buttons ............................................................10
Handset display / display icons .......................................11
Base ..............................................................................12
Navigating the menus ....................................................13
Menu map .....................................................................14
Switch handset on or off ................................................15
Make an external call .....................................................15
Preparatory dialling .......................................................15
End a call.......................................................................15
Options during a call ......................................................15
Open the phonebook during a call ..................................15
Receiving a call .............................................................16
Earpiece / handsfree volume ..........................................16
Mute (Secrecy) ..............................................................16
Handsfree .....................................................................16
Make a handsfree call .....................................................16
Answer a call handsfree ..................................................17
Switch to handsfree during a call ....................................17
Redial the last number called ..........................................17
Redial a number from the redial list .................................17
Save a number from the redial list to the phonebook ........17
Delete a redial number ...................................................18
Delete all redial numbers ................................................18
Keypad lock ...................................................................18
Find handset (paging) ....................................................18
Store a name and number ..............................................19
View an entry ................................................................19
Dial an entry ..................................................................19
Edit a name and number ................................................20
Edit the assigned ringer melody ......................................20
Delete an entry ..............................................................20
Delete phonebook .........................................................21
Speed dial .....................................................................21
Store or change a speed dial number ...............................21
Dial a speed dial number ................................................22
Delete a speed dial number ............................................22
Handset settings ............................................................23
Ring volume ..................................................................23
Ring melody ..................................................................23
Keypad beep .................................................................24
Conrmation tone ..........................................................24
Backlight time ...............................................................24
Auto hang-up ...............................................................25
Auto answer ..................................................................25
Base settings .................................................................26
Ring volume ..................................................................26
Ring melody ..................................................................26
Set date / time ...............................................................27
Set time format .............................................................27
Date format ...................................................................27
Set alarm .......................................................................28
Alarm tone ....................................................................28
Alarm volume ................................................................28
In this guide
5
If you experience any problems, please call the Helpline on
Calls list .........................................................................29
New Message and & Caller Display ..................................29
View and dial from the Calls list .......................................30
Save a number to the phonebook ...................................30
Delete an entry ..............................................................30
Delete entire Calls list .....................................................31
Change PIN ...................................................................32
Call baring on/off ...........................................................32
Set call barring number ..................................................33
Reset ............................................................................33
Handset / Answering machine default settings ................34
Pre-stored BT Services numbers .....................................35
Open BT Services menu ..................................................35
Call Waiting ...................................................................36
Voicemail ......................................................................36
Using the answering machine .........................................37
Set answer mode and switch on / off ..............................37
Outgoing messages........................................................38
Record your own outgoing message................................38
Play outgoing message ..................................................38
Delete your outgoing message .......................................38
Message playback ..........................................................39
Delete all messages ........................................................39
Record a memo .............................................................39
Answer settings .............................................................40
Ring delay .....................................................................40
Adjust OGM volume .......................................................40
Switch call screening at the handset on / off ....................40
Call screening at the handset ..........................................41
Recording memory full ...................................................41
Call screening ................................................................41
Remote access ...............................................................42
Remote access on / off ...................................................42
If you forget to switch on your answering machine
Operating your answering machine remotely ...................42
Subscribe to the text messaging service ..........................44
Cost of the xed line service ...........................................44
Open the text message menu .........................................44
Send a text message ......................................................44
New text message alert ..................................................45
Read a text message ......................................................45
Text message options .....................................................45
View, edit and send a template message..........................46
View, edit and send a Draft message ...............................46
Text settings ..................................................................47
Switch message reception off / on ..................................47
Service Centre numbers ..................................................48
Add or change Service Centre numbers ...........................48
Set a Send Service Centre ...............................................49
Text message audible alert on / off ..................................49
Handset registration ......................................................50
De-register a handset ....................................................50
Internal calls .................................................................51
Call another handset ......................................................51
Conference call ..............................................................51
Quick conference on / off ...............................................51
Join a conference call .....................................................51
Start a conference call when quick conference is
turned off .....................................................................52
Put a caller on hold and make an internal call...................52
Transfer a call .................................................................52
In this guide
6
If you experience any problems, please call the Helpline on
In this guide
Safety information ........................................................57
Cleaning ........................................................................57
Environmental ...............................................................58
Product disposal instructions ..........................................58
Guarantee .....................................................................58
Technical information .....................................................59
R&TTE ...........................................................................59
Declaration of Conformance ...........................................59
Connecting to a switchboard ..........................................60
Inserting a pause ...........................................................60
Recall ............................................................................60
If you experience any problems, please call the Helpline on
7
Do not place your BT Granite in the bathroom or
other humid areas.
The BT Granite has a range of up to 300 metres
outdoors when there is a clear line of sight
between the base and handset. Any obstruction
between the base and handset will reduce the
range signicantly. With the base indoors and
handset either indoors or outdoors, the range will
normally be up to 50 metres. Thick stone walls
can severely affect the range.
The icon on your handset indicates when you
are in range. If moving out of range of the base,
the range indicator will ash. If you go out of
range, any call you are on will be lost.
The base station must be plugged into the mains
power socket at all times.
Do not connect the telephone line until the
handset is fully charged.
Only use the power and telephone cables
supplied with the product.
Location
Place your BT Granite within 2 metres of the mains power socket and telephone
socket so that the cables will reach. Make sure it is at least 1 metre away from
other electrical appliances to avoid interference.
Your BT Granite works by sending radio signals between the handset and base.
The strength of the signal depends on where you site the base. Putting it as high
as possible ensures the best signal.
Setting up
1. Plug the mains power adaptor (item code 045139) into the socket marked
on the underside of the base and plug the other end into the mains power wall
socket and switch the power on. You can place the cable behind the retaining
clip to prevent the plug being accidentally pulled from the socket.
The base message counter lights up. The answering machine is switched on.
Getting started
8
If you experience any problems, please call the Helpline on
The icon ashes in the handset display when
you have only a few minutes talk time remaining.
Recharge the handset before you can use it
again. You also hear a low battery warning beep
if the battery is low and needs recharging. During
charging, the icon will scroll in the display.
In ideal conditions, a fully charged battery should
give up to 10 hours talk time or 100 hours
standby time on a single charge.
Note that new batteries do not reach full capacity
until they have been in normal use for several days.
To keep the battery in the best condition, leave
the handset off the base for a few hours at a time.
Running the battery right down at least once a
week will help it last as long as possible.
The charge capacity of rechargeable batteries
will reduce with time as they wear out, giving
the handset less talk/standby time. Eventually
they will need to be replaced. New batteries are
available from the BT Granite Helpline on 0808
100 6556*. After charging your handset for the
rst time, subsequent charging time is about 6–8
hours a day. Batteries and handset may become
warm during charging. This is normal.
If this product is to be used on a broadband
line then you must ensure that it is connected
via an ADSL microlter. Using this product on
a Broadband line without an ADSL microlter
may cause problems with this product and your
Broadband service.
Additional BT ADSL microlters can be purchased
from www.shop.bt.com
Getting started
2. Insert battery as shown below, make sure the connector is plugged fully into the
socket. Slide the battery compartment cover into place.
Note: If you ever need to remove the battery, simply slide open the battery
compartment cover and unplug the battery pack from the connector.
3. Attach the desk mounting plinth.
This is an optional attachment, the base can be placed at on the desk without
the plinth if desired.
4. Place the handset on the base to charge for at least 24 hours. When the
handset is fully charged the icon will be displayed.
5. When the battery is fully charged, plug one end of the telephone line cord
into the socket marked on the rear of the base and the other end into the
telephone wall socket.
9
If you experience any problems, please call the Helpline on
Getting started
Providing you have subscribed to your network’s
Caller Display service, the date and time is set
automatically for all handsets when you receive
your rst call.
The date and time is recorded with each
answering machine message you receive.
If you do not have a Caller Display service you can
set the date and time manually.
You can set the time format to the 12 or 24 hour
clock. You can also change the date format to
present the day or the month rst, see page 27.
Setting up for multiple packs
If you have purchased a BT Granite multiple pack, you will need to prepare any
additional handsets and chargers for use.
For each additional handset and charger:
1. Insert the power adaptor with the connector (item code 045982) into the
underside of the charger. Plug the other end into the mains wall power socket
and switch on.
2. Insert the battery in the handset as shown on the previous page and put the
battery compartment cover into place.
3. Attach the desk mounting plinth (optional) in the same way as shown on
previous page.
4. Charge the handset for at least 24 hours. When the handset is fully charged
the icon will be displayed.
Any additional handsets supplied as part of a multipack are pre-registered to
the base so, once charged, are ready for use. The handset number is shown in
the display.
1. Press , scroll to and press .
2. is highlighted. Press . The current date and time
setting is displayed.
3. Use the keypad to enter the correct time and date. Press to conrm.
4. Press until you return to standby.
If you experience any problems, please call the Helpline on
10
In standby, press to open the Redial list, page 17.
In a menu, press to scroll up through the options.
During a call, press to increase the volume.
In standby, press to call another handset, page 51.
During a call, press to put caller on hold, page 52.
In standby, press to open the main menu.
Select options displayed on screen.
During a call, press to open the phonebook, page 15.
In standby mode, press to make and
receive calls, page 15
Press again to switch between handset and
handsfree mode, page 16 – 17.
In standby, press to open and scroll
through the Calls list, page 29.
In a menu, press to scroll through the options.
During a call, press to decrease the volume.
Press and hold to switch the handset
ringer on or off.
Getting to know your phone
In standby, press to access text messaging menu,
page 44.
For use with switchboard/PBX and
BT Calling Features.
In standby, press to open the Phonebook,
page 19.
Press to select options displayed on screen.
During a call, press to switch Mute on or off,
page 16.
Press to end a call, page 15.
In standby, press and hold to switch the
handset off/on, page 15.
In menu mode, press to return to standby.
Press and hold to lock/unlock the keypad,
page 18.
When storing a number, press and hold to
enter a Pause, page 19.
When entering text, press and hold to switch
between upper and lower case letters.
11
If you experience any problems, please call the Helpline on
MENU NAMES
8 AUG 12:30
Granite 1
Getting to know your phone
Shows handset battery status.
Scrolls when the handset is charging
Flashes when less than 15 minutes talk
time is left.
Flashes when receiving a call.
On during a call
Flashes when you have new text or
Voicemail messages.
On when you have read text messages
in the Inbox.
Flashes when you have missed calls in the
Calls list*
On while you are reviewing the call log.
Alarm set.
Handsfree is in use.
Handset ringer is switched off.
On - Answering machine is switched on.
Flashes slowly - You have new answering
machine messages.
Flashes quickly - Answering machine is full.
Off - Answering machine off
On - Handset in range of base.
Flashing -Out of range or not registered
to base.
On - during an internal call with
another handset.
Flashes when your are being called by
another handset.
The keypad is locked.
Requires subscription to a Caller Display Service from your network provider. A quarterly fee may be payable.
12
If you experience any problems, please call the Helpline on
Getting to know your phone
Press to ring all registered handsets,
helpful for nding a missing handset, page 18.
Also used during registration, page 50.
Indicates answer machine status
and number of messages received.
Flashes when new messages have been received.
Flashes – when line in use
On – during handset charging
13
If you experience any problems, please call the Helpline on
Getting to know your phone
Your BT Granite has an easy to use menu system.
Each menu has a list of options which you can see on the menu map on the
following page.
When the handset is switched on and in standby:
1. Press to open the main menu.
2. Press (UP) or (DOWN) to scroll through the available options.
3. Press to select a menu option or to return to the
previous screen.
4. To exit a menu and return to standby, press .
Main menus & icons
Phonebook
Handset settings
Base settings
Clock and Alarm
Advanced Set
Network Service
Text Message
Answer Machine
Press to select the option displayed on screen.
If no button is pressed for 30 seconds, the
handset returns to standby automatically.
14
If you experience any problems, please call the Helpline on
Getting to know your phone
ADD ENTRY/ NEW
ENTRY
LIST
EDIT ENTRY
SELECT MELODY
DELETE ENTRY
DELETE ALL
SPEED DIAL
HANDSET NAME
HANDSET TONES
- RING VOLUME
- RING MELODY
- KEY BEEP
- CONFIRM TONE
BACKLIGHT TIME
DIM MODE
AUTO HANG-UP
AUTO ANSWER
RING VOLUME
RING MELODY
SET DATE/TIME
SET FORMAT
ALARM
ALARM TONE
ALARM VOLUME
CONFERENCE
BARRING MODE
CHANGE PIN
REGISTRATION
DE-REGISTER
RESET
DIVERT – ALL
DIVERT – BUSY
DIVERT – NO ANS
CALL WAITING
VOICE MAIL
PROD.
HELPLINE
BT 118500
CANCEL
CALLBACK
WITHHOLD ID
WRITE TEXT MSG
INBOX
TEMPLATES
DRAFTS
SETTINGS
PLAY
DELETE ALL
OUTGOING MSG
RECORD MEMO
ANSWER MODE
- ANSWER &
RECORD
- ANSWER ONLY
- ANSWER OFF
ANS SETTINGS
- RING DELAY
- REMOTE ACCESS
- HS SCREENING
- BASE VOLUME
If you experience any problems, please call the Helpline on
15
To switch off:
1. Press and hold until the handset switches off, after about 5 seconds.
To switch on:
1. Press and hold until the handset switches on.
1. Press .
2. When you hear the dial tone, dial the number.
1. Dial the number rst. If you make a mistake press to delete the last digit.
2. Press to dial.
1. Press .
1. During a call, press to open the in-call menu.
2. Scroll and between the two options or
:
1. During a call, you can check entries in the Phonebook. Press then
select .
2. Scroll or to the entry you want.
3. Press to see the number.
4. Press to return to the previous menu level.
When you make a call, the In use light on the
base ashes.
Your handset will automatically time the duration
of all external calls. The handset display shows
the call duration both during and for a few
seconds after your call.
When the handset goes out of range of the base,
ashes. If you are on a call, the line will hang
up. Move back within in range. The handset will
automatically re-connect to the base.
Using the phone
Press and hold to delete the whole
number and return to standby.
Press to add the number to the
Phonebook, see page 19.
16
If you experience any problems, please call the Helpline on
Using the phone
As long as you have auto answer set to ON you
can answer a call by lifting the handset off the
base. If you have switched auto answer off, you
will need to press as well. Auto answer ON
is the default setting. See page 25.
When the phone rings the display shows the caller’s number if available or the
caller’s name if it matches an entry in the phonebook. If you do not have a Caller
Display service, the screen shows .
1. Press to answer the call.
Or lift the handset off the base or charger.
During a call you can adjust the volume of the earpiece or handset loudspeaker.
There are 5 levels.
1. Press or to increase or decrease the volume.
Mute (Secrecy)
During a call, you can talk to someone nearby without your caller hearing.
1. Press . Your caller cannot hear you.
2. Press to return to your caller.
Handsfree
Handsfree lets you talk to your caller without holding the handset. It also enables
other people in the room to listen to your conversation over the loudspeaker.
1. Dial the number then press twice. You hear your call over the handset
loudspeaker. Press again to switch the call between the loudspeaker and
the earpiece.
During a handsfree call, press or to
change the volume.
17
If you experience any problems, please call the Helpline on
Using the phone
For tips on entering names and text, see page 19.
1. Press twice. The call is transferred to the handset loudspeaker.
1. During a call: press to put the call on the loudspeaker. To switch
handsfree off and return the call to the earpiece, press again.
Redial
Up to the last 20 telephone numbers called are saved in the redial list. You can
then select any of the numbers to redial, delete or copy to the phonebook.
1. Press the last number you called is displayed.
2. Press to dial.
1. Press , the last number you called is displayed.
2. Press or to scroll to the number you want.
3. Press to dial.
1. Press then scroll to the number you want.
2. Press to select the number, then press to enter the sub menu.
is highlighted.
3. Press . Use the keypad to enter the name.
If you make a mistake, press .
4. Press . The number is displayed. Press to save.
5. Choose the required melody, press and the entry is saved to the phonebook.
6. Press to return to the previous menu level.
18
If you experience any problems, please call the Helpline on
Using the phone
If the keypad is locked you will be able to dial the
emergency numbers 999 and 112.
When the keypad is locked you can still answer
incoming calls and operate the handset as
normal. When the call is ended, the keypad lock
comes on again.
1. Press .
2. Scroll or to the number you want.
3. Press , then when the entry is selected, press and scroll to
and press , then press to conrm.
4. Press to return to standby.
1. Press .
2. Press on any entry, then press and scroll to and
press . is displayed
3. Press to conrm or to cancel.
4. Press to exit and return to standby.
Keypad lock
1. Press and hold until the display shows .
2. Press and hold to unlock the keypad.
You can ring a handset to help locate it.
1. Press on the base. All handsets registered to the base will ring.
The display shows and the icon ashes.
2. Press on the base again to stop the ringing or press any button on
any handset.
Paging calls only ring the handsets, they cannot
be answered as a voice call.
Press to stop a particular handset
ringing. Other handsets will still ring if you have
multiple handsets so this could help you nd it.
If you experience any problems, please call the Helpline on
19
Use the keypad letters to enter names,
e.g. to store Tom:
Press once to enter T.
Press three times to enter o.
Press once to enter m.
Press to delete the last character or digit.
Press or ( to move
backwards or forwards through character/digits.
Press to switch between upper, lower or
sentence case.
Press to insert a space.
Use and/or for other
punctuation characters.
You must enter a name to go with a number.
When storing a number press and hold
and a P will be displayed. For more information
on pauses, see page 60.
If the phonebook is empty and you enter
the phonebook menu, the display shows
.
Once an entry has been stored the full menu
is displayed.
If you attempt to save a phonebook entry which is
the same as an existing entry, the screen will show
and the details will not be saved.
When the phonebook is full, the display shows
when you try to add a new
entry. You must delete entries before you can add
new ones.
Press the relevant keypad button, e.g. for the
entries beginning with press once then
scroll or through the entries.
You can store up to 100 names and numbers in the phonebook.
Names can be up to 14 characters long and numbers up to 24 digits.
1. Press . is displayed, press , is
displayed, press .
2. Enter the name and press .
3. Enter the number and press .
4. Scroll or to select the ringer melody you want to assign to the entry.
Press .
5. Press to return to the previous menu level
1. In standby, press . The entries are listed in alphabetical order.
2. Scroll or to the entry you want.
3. Press to see the number.
4. Press to return to the previous menu level.
1. Press , scroll or to the entry you want
(or search alphabetically)
2. Press . The number is dialled.
Phonebook
20
If you experience any problems, please call the Helpline on
Phonebook
1. Press . is displayed. Press .
2. Scroll to and press .
3. Scroll to the entry you wish to edit and press . Press to delete
the name, if required, and enter the new name. Press .
4. Press to delete the phone number then enter a new number. Press .
5. Press or to choose a melody, and press .
6. Press to return to standby.
1. Press . is displayed. Press .
2. Scroll to and press .
3. Scroll or to the phonebook entry you want and press .
4. Scroll or to the melody you want. A sample is played. Press
to conrm.
5. Press to return to standby.
1. Press . Scroll to the entry you want and press .
2. Press . Scroll to and press .
3. Press to conrm.
4. Press to return to standby.
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