BT SYNERGY 1400 User manual

Digital cordless telephone answering machine
User Guide
This equipment is not designed for making emergency telephone calls when the power
fails. Alternative arrangements should be made for access to emergency services.
Synergy 1400
featuring DECT

Please open this page for an ‘at a glance’
guide to your Synergy 1400.

Please open this page for a further
‘at a glance’ guide to your Synergy 1400.

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✱
Redial Quickdial
Recall
Intercom
Options
Calls light
Flashes to indicate an
incoming call.
Undo
Deletes the last digit entered.
Changes the menu setting.
By pressing and holding the
button for 2 seconds you
are taken back to standby
(e.g. HSET 1.)
Options
Opens the main menu.
Scrolls through menu options.
Inserts a pause when storing a
number.
Recall
Used to access BT Select Services,
switchboards and PBXs.
See page 42/53
Redial
Press to dial the last number
you dialled. Also allows you to
view the last number.
See page 11
Belt clip
On back of handset.
LCD
Clear display that shows the
status of your call and the
number you have dialled.
If the answering machine is on
the message counter will be
displayed.
Select
Confirms the setting you want
from the menu. During a call,
acts as the secrecy button.
Talk
Press to make a call, answer a
call and end a call.
See page 10
Intercom
Enables you to make calls
between handsets.
See page 48.
Quickdial
Enables you to store and dial up
to 10 numbers in the memory
for shared use and up to 10 for
personal use.
See page 12
At a glance
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This equipment is not
designed for making
emergency telephone calls
when the power fails.
Alternative arrangements
should be made for access
to emergency services.
Page
Pages all handsets registered to
the base station. Used to register
additional handsets. Also used to
reset your base station to it’s
original settings.
See pages 12, 37 and 46.
Play/Pause
Press to play back
or pause messages.
See page 27/28.
Display screen/Message counter
Shows number of messages and
answering machine status.
Microphone
In Use light
Lights up during an external call or
if you are registering a handset.
See pages 10 and 46.
Charging light
Lights up when a handset is placed
on the base station.
We recommend that you charge
the handset for at least 16
hours before use. See page 8.
Delete
Deletes recorded messages and
memos
See pages 26, 27 and 28.
Answer On/Off
Switches answering machine on
and off. See page 22.
Used to increase volume during
message playback.
Also used to restore messages
that have been selected for
deletion.
See page 28.
Memo
Press to record a memo.
Used to decrease volume
during message playback.
See pages 20 and 24.

SEC CODE
ANS MODE
MESSGE ALERT
ANS DELAY
TIME
DAY
PLAY OGM
REC OGM
RESET
BASE
REG
SERVICES
EMERGENCY
RING VOL
MELODIES
KEYTONES
LEVEL
ANS PHONE
CALL DIVERT
FRIENDS FAM
SET-UP
PLAY
ANS ON OFF
MEMO
ANS SET-UP
SET
CANCEL
CHECK
BASE
HANDSET
RECALL
DIAL DELAY
RING VOL
MELODIES
SECURITY PIN
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✱
Redial Quickdial
Recall
Intercom
Options
Page 18
Page 18
Page 16
Page 16
Page 21
Page 22
Page 23
Page 29
Page 11
Page 36
Page 35
Page 12
Page 38
Page 45
Page 46
Page 35
Page 37
Page 41
Page 36
Page 35
Page 34
Page 53
Page 25
Page 22
Page 24
Page 42
Page 43
Page 43
Page 44
Answering machine
Telephone
MENU STRUCTURE

3
In this guide
At a glance 1
Introduction 4
Setting up 7
Using your Synergy 1400
telephone 10
Using the Quickdial memory 12
Using your Synergy 1400
answering machine 15
Remote Access 29
Remote access quick guide 33
Optional settings 34
Additional features 38
Using Select Services 42
Using additional handsets 46
Operating with additional
base stations 51
Connecting to a switchboard 53
Maintenance 54
Help 55
Technical information 58
Technical specification 59
Index 60

44
Building up a phone system
You can use up to 6 handsets with your
Synergy 1400 base station.
This user guide applies to both single and
multiple handset systems. The intercom call
functions described in this guide apply only to
Synergy 1400 base stations with more than one
handset connected.
IMPORTANT
If you wear a hearing aid, please note that the
Synergy 1400 works by sending radio signals
between the base station and the handset.
These signals can interfere with hearing aids,
causing a humming noise.
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P
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✱
Redial Quickdial
Recall
Intercom
Options
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P
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Redial Quickdial
Recall
Intercom
Options
12
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3
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5
J
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6
M
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O
8
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Y
Z
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G
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P
Q
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✱
Redial Quickdial
Recall
Intercom
Options
12
A
B
C
3
D
E
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5
J
K
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6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
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7
P
Q
R
S
✱
Redial Quickdial
Recall
Intercom
Options
12
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
Redial Quickdial
Recall
Intercom
Options
12
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
Redial Quickdial
Recall
Intercom
Options
This equipment is not
designed for making
emergency telephone calls
when the power fails.
Alternative arrangements
should be made for access
to emergency services.
Introduction
Your Synergy 1400 is designed for ease of use and made to the high
standards set by BT
Please read the instructions carefully before use
and retain this user guide for future reference.
DECT(Digitally Enhanced Cordless Telecommunications)
By purchasing the Synergy 1400 you now own
a product which combines the advantages of
cordless operation with the performance of a high
quality corded telephone. It complies with the
Digitally Enhanced Cordless Telecommunications
(DECT) standard and offers unparalleled quality
and features.

5
Unpacking your Synergy 1400
If anything is missing, please contact your place
of purchase immediately.
For your records
For warranty purposes, proof of purchase is
required, so please keep your receipt.
Enter your PIN here
See page 41 for more information about your PIN.
Personal Emergency Numbers
Date of purchase:
Place of purchase:
Serial number (on the underside of the telephone base station):
Purchase price:
1
2
3
4
●Synergy 1400 handset
●Synergy 1400 base station
●Plug mounted mains adaptor
●Battery pack
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Warning
1. Use only the approved battery pack supplied.
Spare batteries – Item Code: 871285 are available
from BT Shops and the Synergy Helpline
0845 650 20 20.
2. Do not try to use any power supply except the
one provided, otherwise you may permanently
damage your Synergy 1400. It may also invalidate
approval of this apparatus. To get a replacement
Synergy 1400 base station power supply unit
(Item Code: 871343/or 871720) contact the
Synergy Helpline 0845 650 20 20.
3. There is a slight chance that your phone
could be damaged by an electrical storm. We
recommend that you unplug your Synergy 1400
from the mains power and telephone line socket
during storms.
4. If you wear a hearing aid, please note that the
Synergy 1400 works by sending radio signals
between the base station and handset. These
signals can interfere with hearing aids, causing
a humming noise.
5. Synergy 1400 can interfere with other
electrical equipment, e.g. answering machines,
TV and radio sets, clock radio/alarms and
computers if placed too close. It is recommended
that you place your Synergy 1400 at least one
metre away from such appliances to minimise
any risk of interference.
6. The Synergy 1400 will produce a certain
amount of heat during operation. Equally, the
handset as well as any additional chargers you
purchase can also become warm during
charging.
7. We advise against placing these products on
antique, veneered or wooden surfaces as damage
may occur.
8. Do not use the Synergy 1400 in damp, humid
conditions such as bathrooms. Do not expose
the equipment or batteries to fire or water.
9. Do not dispose of used batteries with general
household rubbish and do not burn them.
10. Do not use the handsets in places where
there are explosive hazards.
11. Make sure you connect the power and
telephone lines to the correct sockets in the
base station.
12. Clean the handset and base station with a
damp (not wet) cloth or antistatic wipe.
Never use a dry cloth as this may cause a static
shock. Never spray cleaning fluid directly onto
the telephone.
PLEASE NOTE
The Synergy 1400 system has a range of up to
300 metres outdoors and up to 50 metres indoors.
It is possible that the range may be affected by
being near water (e.g. large ponds, lakes and the
sea) as well as large metal objects (e.g. radiators,
metal partition walls and steel girders).

7
The Synergy1400 handset uses a nickel cadmium
(NiCad) battery pack supplied. Hold the handset
with the keypad facing down, remove the clear
plastic directory label cover and memo card and
press and slide open the battery compartment.
2Connect the power cable
Plug the power cable into the power socket on
the underside of your Synergy 1400. When the
power is switched on, the answering machine
will announce the day and time setting, followed
by the outgoing message announcement.
Setting up
Follow these steps to get your Synergy 1400 ready for use.
SETTING UP
Insert the battery pack inside the battery
compartment and slide the battery
compartment cover shut. Replace the memo
card and the directory label cover.
BATTERY
Push
Slide
3Install the rechargeable battery in
the handset
Your Synergy 1400 works by sending and
receiving radio signals between the base station
and the handset.
The strength of the signal depends on where
you site the base station. The higher the base
station is located, the better. An upstairs room is
ideal. The following points should be considered:
•It should be within 2 metres of a power
socket and phone socket otherwise
extension cables will be required.
•Try to avoid locations near metallic obstructions
or electrical appliances, such as TV sets,
fridges, computers, fluorescent lights, radiators,
metal pipes and metal window frames.
1To plan location of the base
station

8
Battery low warning
Your handset display will show the status of
your battery:
•When the charge is low, the battery icon
is displayed.
•When the charge is almost out, you will also
hear a warning beep every 10 seconds
(during a call) in the earpiece. This indicates
that the handset is about to switch off.
4Charge the handset battery for at
least 16 hours
Before you use your Synergy 1400 for the first
time it is important to have the handset battery
fully charged. We recommend that you leave the
Synergy 1400 Handset on charge for at least 16
hours. Place the handset on the base station.
The CHARGING light comes on. Your handset
should come pre-registered to the base station
as HSET1. If the display shows REG, you will need
to register the handset manually by following the
simple steps on page 46, “To register a handset”.
BATTERY PERFORMANCE
To keep your battery in the best condition, leave
the handset off the base station for a few hours
at a time (after the initial 16 hour charge).
After charging your Synergy 1400 for the first
time, subsequent charging time for the handset
batteries is approximately 4-5 hours. Batteries
and case may become warm during charging.
This is normal and not dangerous.
Under ideal conditions, the handset battery
should give about 6 hours talktime or 60 hours
standby on a single charge. Please note, however,
that the new NiCad battery, does not reach its
full capacity until it has been in normal use for
several days.
Please note that while NiCad rechargeable
batteries can be expected to give years of service
they do not last forever. Their actual lifespan
depends on how heavily they are used but over
time, their capacity to recharge will begin to
diminish and they will eventually need replacing.
SETTING UP
WARNING
It is recommended that the line cord is not
connected until the handset is fully charged.
This will prevent the risk of the phone being
answered prior to the battery being fully charged
and therefore not working to its optimum
capacity.

9
SETTING UP
5Connect the telephone line cord to
the Synergy 1400 base station
Plug the line cord into the line socket on the
underside of your Synergy 1400.
6Connect the telephone line cord
If you do not have modern phone sockets, call
Freefone 0800 800 150 and ask for a BT
engineer to come and fit the correct type. This
is a chargeable service.
Your Synergy 1400 is now ready for use.

Press buttons in order shown
Press the TALK button to get a line.
Display shows . The IN-USE light
on the base station comes on.
DIAL Enter the number you want and it is
dialled.
10
To make a call
Enter the number you want. Display
shows the number entered. If you
make a mistake you can change the
number by pressing the ✗button to
delete individual digits.
Press the TALK button. The number is
dialled.
Or to preview the number before
you call
To end a call
Press the TALK button.
or
Place the handset back on the base
station.
To receive a call
When the phone rings, both the call
light on the handset and the in-use light
on the base station flash. Display shows
and SCREEN.
If the handset is not on the base station
or charger press the TALK button.
or
Pick up the handset from the base
station. Display shows and the
IN-USE light remains on.
For information about call screening
see page 24.
Using your Synergy 1400
telephone
Making and receiving calls
USING

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You can adjust the incoming call
volume by: (The factory setting is 3.)
Press ➔ several times until display
shows SETUP.
Press ✔display shows HANDSET.
Press ✔display shows LEVEL.
Press ✔display shows either 1,2,3,4,5.
(1being the lowest and 5the highest).
Press ➔ several times to scroll through
the settings until you have selected
your choice.
Press ✔button to confirm.
Press ✗button to return to standby
(HSET1).
To redial the last number
Press the TALK button.
Press the REDIAL button. The number
is dialled. Display shows the number.
or
Press the REDIAL button. Display shows
the last number called. The number can
be edited by pressing the ✗button to
delete individual digits.
Press the TALK button. The number is
dialled.
Redial
Redial
Secrecy
While on a call, this allows you to talk
to someone close by without your caller
hearing the conversation.
During your call:
Press the ✔button. Display shows
Secrecy icon flashing and SEC. You
can now talk without the person on the
other end of the line hearing you.
To talk to your caller again, press the ✔
button.
USING
To adjust the earpiece volume

12
USING
Using the quickdial memory
Shared and personal quickdials
You can store up to 20 numbers on your
Synergy 1400.
Shared telephone numbers
10 numbers can be stored in your shared memory.
These numbers can be quick dialled from any
Synergy handset registered with the base station.
Personal telephone numbers
A further 10 numbers can be stored in your
personal memory. These numbers can only be
used to quickdial from the handset they are
stored in.
Press and release the blue PAGE
button on the base station.
The handset rings for about 10-12
seconds. Display shows PAGE and the
flashes. Paging is useful to help
you find a misplaced handset. You
cannot hold a conversation between the
handset and the base station.
If you hit the page button by accident or
want to cancel it, press and release the
button quickly.
If you have more than one handset
registered to the base station, all the
handsets will ring.
To page the handset
To adjust the handset ringer volume
Press buttons in order shown
The handset ringer can be set to LOW,
HI or OFF. (The factory setting is LOW.
Press the ➔button several times until
display shows SET UP.
Press the ✔button. Display shows
HANDSET.
Press the ✔button. Display shows LEVEL.
Press the ➔button several times until
the display shows RING VOL.
Press the ✔button. Display shows the
current setting HI (LOW or OFF).
Press the ➔to change the setting.
Display shows e.g. LOW (HI or OFF).
Press the ✔button. A beep confirms
that the change has been made.
Press ✗button to return to standby
(HSET1).
PLEASE NOTE
If the handset ringer volume is set to off the
handset display will show SILENT and the
handset will not ring.

Press the ✔or the QUICKDIAL button
to store the number. You hear a
confirmation beep and the display
shows STORED.
Quickdial
Press and hold the QUICKDIAL button
for at least 2 seconds until the handset
beeps. The LCD shows SHARED or
PERSONAL depending on the current
setting.
Press ➔to switch between the two
options.
When required option is displayed on
LCD press ✔to confirm.
Handset LCD reverts to e.g. HSET 1.
Quickdial
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Selecting shared or personal quick
dial numbers
To store a quickdial number
USING
PLEASE NOTE
You may find it useful to
keep a note of the location
number (0-9) you set for
quickdial numbers. Use the
directory label on the back
of the handset.
1
2
3
4
5
6
7
8
9
0
No.
PULL
Once you have selected either your
‘Personal’ or ‘Shared’ QUICKDIAL
store: (see previous page)
Press and release the QUICKDIAL
button
Display shows 1- if no number is stored
or, 1- followed by the number stored in
the memory.
Press the ➔button to scroll through
the memory locations.
When the required memory location is
displayed press and hold the QUICKDIAL
button for at least 2 seconds until a beep
is heard.
Enter the phone number you want.
The display shows the location and the
phone number.
Quickdial
Quickdial
USEFUL TIP
Press the ✗button to reverse one step of the
instructions. Or press it and hold for 2 seconds
to revert quickly to standby.
To dial a quickdial number
Press buttons in order shown
This dials from the quickdial memory,
SHARED or PERSONAL, whichever is
currently selected.
Press the TALK button.
Press and release the QUICKDIAL
button.
Then enter the location 0-9 where the
quickdial number you want is stored.
The number is then dialled automatically.
Quickdial

Press buttons in order shown
You can display the number before
dialling.
Press the QUICKDIAL button.
Display shows the first location and the
number stored.
Press the ➔button to scroll through
the quickdial list until you display the
number you want.
Press the TALK button. The number is
dialled.
Quickdial
14
To view then dial a quickdial number
USING
To view or edit a quickdial memory
number
First, confirm that the handset is
searching in the correct memory (i.e.
SHARED or PERSONAL), if it is not,
change it by following the steps on
page 12.
Press and release the QUICKDIAL
button.
Display shows the first quickdial
location plus the number stored under
that location.
Press the ➔button to move to the
stored number that you want to view
or edit.
If you are editing the number, press the
QUICKDIAL button for a few seconds
until a beep is heard.
Press and release the ✗button to delete
the existing digits from the right. When
the memory is empty, key in the new
number. If you hold the ✗button down
for too long you will return to standby
(HSET1).
Press the ✔button to store the new
number. The display shows STORED and
the handset beeps.
Quickdial
Quickdial

15
PLEASE NOTE
If a period of silence in excess of 8 seconds
occurs during the recording of incoming
messages the Synergy answering machine will
stop recording and return to standby.
MAINS POWER FAILURE
If the mains power fails, your Outgoing
Messages and any Incoming Messages or
Memos that have been recorded will be saved.
However, if the mains power fails you will need
to reset the time and day announcement.
Recording time limit
The Synergy 1400 also has its own pre-recorded
concluding announcement. This cuts in
automatically to warn callers that they are about
to, or have run out of time for recording their
message. Incoming messages are restricted to a
maximum of 3 minutes. Outgoing messages are
restricted to a maximum of 30 seconds.
Using your Synergy1400
answering machine
When you are unable to answer the phone, your
Synergy 1400 answering machine will take
messages.
You can also leave your own recorded messages
(see Memos page 24). The Synergy 1400 can
record up to 15 minutes of messages.
You can skip backwards and forwards through
your messages and memos and, using your
handset, delete or save some or all of them.
The answering machine can be operated from
any Synergy handset or any other external
phone, provided it is a Touchtone™phone.
ANSWERING MACHINE

ANSWERING MACHINE
16
Display shows the time T=HHMM.
The first digit on the left flashes,
indicating that it is the first digit to be
changed or confirmed (confirm by
pressing the same digit on the button
pad).
Using the 24 hour clock, enter the time
in hours and minutes, starting from the
left.
After you have entered the first digit it
will stop flashing. The next digit then
starts flashing. Repeat the process until
the correct time shows.
Press ✔ button. Confirmation tone
sounds.
Display shows time set and returns
to TIME.
Press the ✘button to return to ANS
SET-UP or press and hold the ✘button
for 2 seconds to return to standby.
Setting up your Synergy 1400
answering machine
You will need to use your Synergy handset to set
up the answering machine’s basic functions.
To set Day and Time
Press buttons in order shown
Your Synergy 1400 is supplied with
factory-set defaults for day and time:
Sat 12:01 pm.
Press ➔button once. Display shows
ANS PHONE.
Press ✔button. Display shows ANS ON
OFF, or PLAY, if there are messages.
Press ➔button several times until
ANS SET-UP is displayed.
Press ✔ button. Display shows REC OGM.
Press ➔button several times until DAY
is displayed.
Press ✔ button. Display flashes. Shows
DAY =SAT (or whichever day of the week
is currently set).
Press ➔button to scroll through the
days of the week until the required day
is shown.
Press ✔ button. A confirmation tone
sounds. Display stops flashing and
shows TIME.
Press ✔button again.
The time can now be set.