BT Business Total Broadband User manual

Quick Start. Follow these five simple steps to get online.
For help or more information, please see the User Guide.
Broadband cable (grey ends)
ADSL filter
Power adapter
BT Home Hub
User Guide and CD
Check your box contents.
1
Fit an ADSL filter to every telephone socket that you use in your home. Sockets
could be used by telephones, faxes and digital TV boxes (e.g. Sky). These devices
need to use a filter to prevent interference with your broadband service.
2
r
ADSL filter
USB cable (blue ends)
Ethernet cable (yellow ends)
Converter (green end) Please note:
you may not need
to use all these items
when setting up
BT Total Broadband

Using the broadband cable (grey ends), connect your Hub to an ADSL filter and
then connect the power supply.
3
Raise the Hub’s aerial and wait for the Broadband light to turn a steady green
(other lights may be on or flashing).
4
Insert the CD into your computer to continue the installation.
5

Bringing it all togethe
r
BT Total Broadband
User Guide

1
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Contents
To install your BT Home Hub, please follow your one-page
Quick Start guide.
This User Guide booklet contains more detailed set-up and
service information, including troubleshooting.
Set-up 3
More detailed than Quick Start: how to install your Hub,
connect your computer and get online using the CD.
Advanced set-up and features 11
Setting up the service separately, changing Hub settings and
information on firmware.
Learn about 21
Lots of information and tips on using your BT Total Broadband
service, including where to find out more.
Help 29
How to get some help, if you need it. Plus connection
troubleshooting, and some useful space for you to record
your account details.
We can set it all up for you
For a small charge, a BT Home IT Engineer can visit and set
up your broadband, talk, email and security – and give you
a brief introduction to your BT Total Broadband service.
Call 0800 876 6542 or go to www.bt.com/broadbandinstall
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Set-up
Set-up
Hold tight!
Your super-fast broadband is here!
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Setting up your Hub and BT Total Broadband
Use this section for more detail than Quick Start.
If you’d prefer someone to get you online with BT Total Broadband
rather than use this guide, we can help. For a small charge,
a BT Home IT Engineer can visit and set up your broadband, talk,
email and security – and give you a brief introduction to your
BT Total Broadband service. Call 0800 876 6542 or go to
www.bt.com/broadbandinstall
1. Before you start
Check your box contents
If you’ve ordered a BT Hub Phone, BT Fusion or BT Vision, please
set them up after this Hub and BT Total Broadband set-up.
You can start setting up your Hub any time. But please bear in
mind that your new broadband line may not be activated until
8pm on your activation day. When you get to step 4, you’ll be
able to tell when your broadband service is active as the Hub’s
Broadband light turns a steady green.
5
Set-up
Remove existing modem
Unplug any existing modem or router from its ADSL filter or
telephone line. Please also disconnect it from your computer.
Have details handy
You’ll need your BT Total Broadband username and password (this is
also your BT Yahoo! Mail address – or email address – and password).
These details were sent to you by letter or email. If you don’t have
these, please call us on 08
0 0 1 1 1 4 5 6 7.
If you ordered BT Broadband Talk, you may also need its phone
number and password. If you don’t have these, you can activate the
service later.
Position your Hub
The following information will help you decide where to put your Hub.
Your Hub needs to be:
1.close to a mains power outlet and phone socket.
2.close to your computer, if using cables to connect your computer
to Hub, or positioned centrally in your home, if connecting using
wireless.
Avoid positioning your Hub near to a microwave oven, fridge or
metallic surface (e.g. mirror).
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Broadband cable (grey ends)
ADSL filter
Power adapter
BT Home Hub
User Guide and CD
r
ADSL filter Please note:
you may not need
to use all these items
when setting up
BT Total Broadband
USB cable (blue ends)
Ethernet cable (yellow ends)
Converter (green end)
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67
2. Fit your ADSL filters
An ADSL filter (also known as a microfilter) is a device that allows
broadband to work over the same line as your telephone service.
YouneedanADSLfilterfittedto phone sockets used bydevices such as:
•phones •monitored alarm systems
•fax machines •extension bells
•digital TV boxes (e.g. Freeview, Sky)
At each phone socket that
you’re using:
•unplug the device from
the socket
•plug an ADSL filter into
the socket
•plug the device you just
unplugged into the
ADSL filter’s phone socket
When don’t I need an ADSL filter?
You don’t need to use an ADSL filter if you have a broadband (ADSL)
master socket. When you get to step 3, you’ll simply plug your
broadband cable straight into the ADSL master socket’s ‘DSL’ socket.
A broadband (ADSL) master socket looks
like this:
Using a socket doubler?
If you use a socket doubler to connect more than one phone to a
single socket, you can use a single ADSL filter, but please make
sure that it’s fitted as shown below.
Not enough ADSL filters?
You can order BT ADSL filters at www.bt.com/shop and most
computer shops or by calling us on 0800 800 150.
You can still install broadband even if all devices don’t yet have an
ADSL filter, but you must unplug any device without an ADSL filter
from its phone socket. You can reconnect the device once you’ve
an ADSL filter for it.
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Extension lead for the Hub
Important: you must not have an ADSL filter at each end of an
extension lead.
4. Wait for your Hub’s Broadband light to turn
a steady green
Your Hub will synchronise with your broadband service. This will
take a few minutes.
3. Connect your BT Home Hub
The Hub’s connection sockets are behind a panel at its rear.
Lay your BT Home Hub face down, pinch clips and pull to open.
Plug the broadband cable (grey ends) into the ‘Broadband’ socket
on the Hub and the ‘DSL’ socket on one of the ADSL filters.
Plug the power cable into the Hub’s 9V DC socket and a nearby
power supply. Switch on power at the power socket.
If you do need to extend the distance between your computer and
the Hub, we suggest you use a longer Ethernet cable or wireless
connection (see option C on page 13).
Please do not connect your computer yet.
Need to use an extension lead?
Make sure it isn’t longer than 10 metres. Keep the distance between
the phone socket, ADSL filter and Hub to a minimum.
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10metre maximum
TROUBLESHOOTING
If the Broadband light isn’t a steady green after a few minutes, please wait
a little longer (in some cases up to an hour). Please bear in mind that your
broadband service may not be activated until 8pm on activation day.
For more help and information, please see the troubleshooting steps on page 31.
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5. Insert the CD into your computer
We recommend you use our installation CD. It‘ll help you: choose
and make the connection to suit you, install your BT Total Broadband
software and get you online. It’ll also help you set up BT Broadband
Talk (if ordered). However, if you have problems with the CD or
decide not to use it, you can still connect your computer to the Hub
using the manual set-up steps on page 12.
Connecting additional computers
You can also use the CD to connect additional computers to your
Hub. Simply insert the CD in the additional computer and follow the
on-screen instructions.
When you’re connected and online
To help you make the most of your BT Total Broadband service
and all its great features and options – including email, movies,
inclusive calls and wireless – go to Broadband Life at
www.bt.com/broadbandlife
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Advanced
Advanced
TROUBLESHOOTING
If the CD doesn’t automatically run:
PC users: wait 30 seconds, then click on ‘My Computer’ in the Windows
Start menu, then click the CD icon. In the list of files, double-click ‘setup.’
Mac OS users: double-click the ‘BT Home Hub’ desktop icon.
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Option B – if you want to connect using USB
(Windows PCs only)
1. Download USB drivers at www.btyahoo.com/drivers or install
them by running ‘BTHomeHub_USB.exe’ which is located in the
utility folder of your installation CD.
2. Plug one end of the USB cable (blue ends) into the Hub’s
USB-B socket.
3. Plug the other end of the USB cable into one of your computer’s
USB sockets.
4. Open your web browser – you should be on the internet.
5. To help you make the most of all your great features and options
– including email, movies, inclusive calls and wireless – go to
www.bt.com/broadbandlife
If you wish to remove USB drivers, select ‘System’ from within the
Windows ‘Control Panel,’ then click on the ‘Device Manager’ tab.
Click on the ‘+’ sign next to ‘Network adapters.’ Select ‘Thomson ST
Remote NDIS Device.’ Click ‘Remove.’
Option C – if you want to connect using wireless
1. If your computer is already connected to the Hub using USB or
Ethernet, unplug the connecting cable.
2. Place your computer close to the BT Home Hub for a good
wireless signal.
3. If you haven’t already, install your wireless adapter in your
computer using the adapter manufacturer’s instructions. If you’re
using a laptop with built-in wireless, turn wireless on by either
using a wireless switch (if your computer has one) or activating
wireless from within your wireless software.
13
Advanced set-up and features
Advanced set-up and features
If you’re familiar with making changes to your computer and would
prefer to connect your computer to the Hub without using the CD,
this section can help. This section also contains information about
changing your Hub settings.
Manual set-up
Make sure that your Hub’s Broadband and Internet lights are a
steady green. If they aren’t, see page 31.
You’llneed to decide whether to connect using Ethernet (option A),
USB (option B) or wireless (option C). We recommend you choose
Ethernet, if your computer supports Ethernet connections.
Option A – if you want to connect using Ethernet
1. Plug one end of the Ethernet cable (yellow ends) into one of the
Hub’s Ethernet sockets.
2. Plug the other end of the Ethernet cable into your computer’s
Ethernet socket.
3. Open your web browser – you should be on the internet.
4.To help you make the most of all your great features and options –
including email, movies, inclusive calls and wireless –
go to www.bt.com/broadbandlife
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TROUBLESHOOTING
If you aren’t connected to the internet, please restart your computer and try the
above again. If you still can’t connect, please check your computer’s IP settings
are correct. Please go to page 36 for details.
If a dial-up networking window appears when trying to connect to the internet,
please go to page 36.
TROUBLESHOOTING
If you aren’t connected to the internet, please restart your computer and try the
above again. If you still can’t connect, please check your computer’s IP settings
are correct. Please go to page 36 for details.
If a dial-up networking window appears when trying to connect to the internet,
please go to page 36.
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