BT Business Total Broadband Parts list manual

BT Total Broadband
Getting Started
1547 Hub 3.0 UG (Project Greenback) [8].indd 1 17/09/2012 11:20

2
Unplug any existing broadband kit
If you’ve had broadband before – from BT or
elsewhere – unplug your old modem, router
or Hub and set it aside. You can leave any ADSL
filters plugged in for the moment.
You can start setting up at any time, but if you’re new to BT Total Broadband your line might
not be activated until midnight on your activation day.
Welcome
1
Start here Follow these simple steps to set up your
BT Home Hub and get online.
2Fit your ADSL filters
Fit a filter to every phone socket that
you use in your home, unless you
have filters in place from a previous
service. Use your new ones where you can.
Sockets could be used by telephones,
faxes and digital TV boxes. All these
devices plugged into phone sockets
need a filter to prevent interference
with your broadband service.
Need more filters? Go to bt.com/shop
3Connect your Hub
1 Using the broadband cable (grey ends),
connect your Hub to an ADSL filter.
2 Plug your Hub into a mains power socket.
21
Your SSID and wireless key details are on the front of this tab
1547 Hub 3.0 UG (Project Greenback) [8].indd 2 17/09/2012 11:20

3
4
5
Wait for your Hub’s Broadband light
to glow blue
This will take a few minutes. If it doesn’t
glow blue, see page 6.
Insert the CD into your computer to
continue set-up
Set-up will take a few minutes.
All done
You should now be connected to the internet.
Open your web browser, go to bt.com/mybt
and log in.
To sign up to My BT, you’ll need your email
address and your BT account number (you
can find this on your bill).
To set up more great BT Total Broadband
features, including security and email,
go to bt.com/start
Got a question?
For some common questions about
connecting, go to bt.com/help
1547 Hub 3.0 UG (Project Greenback) [8].indd 3 17/09/2012 11:20

4
Some tips
Getting connected
Your broadband line might not be active until
midnight on your activation day.
If it’s past midnight, and your Hub lights aren’t on,
check it’s switched on (the switch is on the back).
Check all cables are plugged in correctly and that
you’ve a filter in every working telephone socket.
If the lights are on but not blue, see page 6.
Connecting with wireless (wi-fi)
Your SSID and wireless key are on the pull-out tab
on the top of your Hub.
If you’ve got wireless connection or speed
problems, it’s quick and easy to use our new
online wireless set-up and troubleshooting wizard
at bt.com/wireless-setup. You might need to get
online first using your Ethernet cable (yellow ends).
Connecting with cable
For the best possible speed, use the Ethernet cable
(yellow ends) to connect one of your Hub’s Ethernet
sockets (also yellow) to your computer.
Setting up your email
You can access your BT Yahoo! Mail account from
anywhere, at any time. Go to www.bt.yahoo.com
and log in using your username and password.
If you need help setting an email program for your
BT Yahoo! Mail, go to bt.com/email-setup
Finding your username and password
Your username and password are on your order
activation email, but if you can’t find it, go to
bt.com/reset-password
1547 Hub 3.0 UG (Project Greenback) [8].indd 4 17/09/2012 11:20

5
Getting up to speed
Go to http://bthomehub/home, sign in to the Hub
manager using the Admin password on the bottom
of the Hub.
Then go to bt.com/improve-speed to make sure you
are getting the best speed possible.
The first 24 hours after set-up
After you’ve installed your Hub, it can take up
to 24 hours to establish the fastest, most reliable
service possible on your line. During this time,
the Broadband light may flash orange between
periods of steady blue and your broadband service
may be interrupted. This is normal. Leave your
Hub connected and turned on and it should settle
down after 24 hours.
…and the next ten days or so
Your broadband might slow down or even stop now
and again. That’s normal. It takes that long for your
broadband to reach its top speed. You can help it
along by leaving your Hub on all the time, and using
your broadband as much as you can for the first ten
days. If you’ve got questions about your speed after
that, go to bt.com/improve-speed
Think your Hub’s faulty?
Nearly all the Hubs we get back as ‘faulty’ are
actually fine. So if you think yours isn’t working
properly, press and hold the Restart button for
ten seconds and then release it.
The Power light will flash blue and orange as your
Hub restarts and goes through a number of self
tests. If everything’s working properly, all three
lights will glow blue. If the lights are any other
colour, see page 6 before calling us for help.
Please don’t send back or ask a support agent
to replace your Hub unless you’re sure it’s
faulty. If you do and it turns out to be working
fine, you might be charged for a replacement.
1547 Hub 3.0 UG (Project Greenback) [8].indd 5 17/09/2012 11:20

6
Connection troubleshooting
If your connection isn’t working, check your Hub lights using the table below.
Hub light status What’s happening What to do
Power light is off There’s a problem
with your power
supply or power is off
Check your power cable’s plugged in correctly at the socket
and that mains power is on. Note: check your Hub’s Power
button is on.
Power light is red Hub has a
problem restarting
Wait a few minutes. If light turns blue, all’s okay.
If light stays red, call us.
Power light
is orange
BT Power
Save is active
You can wake up your Hub by pressing and releasing its
Restart button.
For more about BT Power Save, go to bt.com/help
Broadband
light is off
There isn’t a
broadband connection
Check your Power light is blue and that your broadband cable’s
connected correctly.
Then press and release your Hub’s Restart button.
Broadband light is
flashing orange
for more than
few minutes
Hub can’t connect
to broadband
Check you’ve got ADSL filters plugged in correctly in all your
home’s phone sockets.
Then press and release your Hub’s Restart button and turn off
your computer and turn it on again
More…
To restart your Hub, press and release the Restart button on the back of your Hub.
Wait for the Power light to glow blue.
1547 Hub 3.0 UG (Project Greenback) [8].indd 6 17/09/2012 11:20

7
Hub light status What’s happening What to do
Broadband light
is orange
Hub can’t connect
to broadband
Press and release your Hub’s Restart button and turn off
your computer and turn it on again.
It might be a temporary problem. Please wait a while.
You can check service status free on 0800 169 0199
Broadband light is red Broadband’s active,
but can’t connect
This is rare and happens only if the Hub’s been manually set
to an incompatible broadband username. See the
Troubleshooting guide at bt.com/userguides-broadband
Wireless light is off Wireless isn’t active
If your Power light is orange, this means your Hub is
sleeping in Power Save mode to save energy. You can wake
up your Hub by pressing and releasing its Restart button.
If your Power light is blue, go to your Hub manager
at http://bthomehub.home to switch on wireless.
For more help, go to bt.com/help
Wireless light is orange Wireless security is off
It’s a good idea to have security on for your safety.
Hub manager at http://bthomehub.home to switch
on security.
For more help, go to bt.com/help
If a light is flashing orange, wait two minutes for it to turn blue. If all lights are dimmed, your Hub’s in power
save mode. It’ll wake up when it sees any activity. For more help, go to bt.com/help
Still not working? If you’ve tried the table on page 6 or you find you’re having to restart your Hub a lot,
call us on 0800 111 4567.
1547 Hub 3.0 UG (Project Greenback) [8].indd 7 17/09/2012 11:20

8
If you’re already online and want more detail, download the BT Total Broadband troubleshooting guide
(self installed) at bt.com/userguides-broadband
Help or advice, go to bt.com/help
Other ways to get help
For tutorials, common questions and videos,
go to bt.com/start
For tips from other users in our forums,
go to bt.com/community
For helpful videos on setting up and using
your BT products and services,
go to youtube.com/btcare
Lots of people also find Twitter is a quick
and easy way to contact us for help.
Go to twitter.com/btcare
We’re also on Facebook at facebook.com/BTUK
For quick and easy help, all day every day,
go to bt.com/help or call us on 0800 111 4567.
1547 Hub 3.0 UG (Project Greenback) [8].indd 8 17/09/2012 11:20

9
My BT
We’ve made it easy to control your account online at any time with My BT.
Everything is at your fingertips.
Log in with your username and
password to do all this
See all your bills online and download
and print them if you need to
Check your how many calls you’ve made
and how much broadband you’ve used
See the details of the products you have
and find the best offers for you
Set up your inclusive extras such as
BT Family Protection
To sign up to My BT, you’ll need your email address
and your BT account number (you can find this on
your bill). Go to bt.com/mybt
1547 Hub 3.0 UG (Project Greenback) [8].indd 9 17/09/2012 11:20

10
McAfee Family Protection
Stay safe online
This part of the guide explains how McAfee Family
Protection can help your children explore and enjoy
the internet safely.
Sign up now at bt.com/familyprotection
With McAfee Family Protection you can:
limit where each family member goes on
the internet and for how long
get email alerts to let you know if anyone
has gone over those limits
keep an eye on what your children are doing
on the internet
manage how they use social networks
filter YouTube videos
You can also check if your children’s language gets
too near the knuckle on social networking sites, blogs
and forums, and you can set up alerts if they post
private information online.
If you don’t have children or grandchildren, please
give this booklet to someone who does. You do need
BT broadband to get McAfee Family Protection but
the advice applies to everyone.
Thinking about safety online
These days, keeping your children safe online is part
of being a parent. It’s up to you to let them enjoy the
good things on the internet but it’s also your job to
protect them from the nasty stuff.
Here are a few more things to know and remember
about McAfee Family Protection:
each of your children are different, so set them
different boundaries
you can move the boundaries as they get older
once you’ve set your boundaries, try going on
the web to make sure you’re happy with the
settings – you might need to adjust a few
talk to your children about what you’re doing,
and try to agree what’s right and fair for them
1547 Hub 3.0 UG (Project Greenback) [8].indd 10 17/09/2012 11:20