BT Hybrid Connect User manual

Important
safety and care
instructions
Keep for future reference
Your Hybrid Connect from BT is manufactured to
comply with European safety standards. Please
read the following instructions carefully before
installing and using it.
Installation and location
•For indoor use only in UK
•Position all parts, including power adapters
away from heat and sun (e.g. away from
radiators, window sill or other electrical
equipment which can get hot)
•Keep area ventilated (e.g. don’t put in
cupboards or back of sofas) and don’t block
any vents with objects or thick carpets
•Keep device and cables out of young
children’s reach
•Only use power adapters provided by BT for
this specific device; contact our helpdesk if you
need a replacement
•Electronic devices hate liquids; don’t place
devices and power adapters in damp areas or
near sources of water or splashes
•This device uses wireless technology; check
before using or installing where restrictions
may apply such as in hospitals
•Product may cause scratches or marks if
placed on fragile surfaces (e.g. veneered wood
or delicate fabrics); place on a mat if required
•Don’t use near flammable substances or in a
flammable atmosphere (e.g. warehouse or
garage)
•Designed for use at room temperatures
between 0 and 40°C
Care and maintenance
•Treat all parts with care; no shock or vibration,
and don’t pull or twist any cables
•Regularly check your product for damage to
ensure small parts aren’t exposed
•Dust with a soft dry cloth; no water
or solvent
•Regularly check that objects don’t cover
any parts or any vents which could cause
overheating
•When not in use, store in a dry place and away
from extreme heat or cold
Warnings
•If any parts of your product, power adapters or
any cables appear damaged, discontinue use
immediately. Switch off your electrical socket
if it is safe to do so and contact
our helpdesk.
•Don’t try to open your device or power
adapters. There are no serviceable parts and
you risk an electrical shock.
•This device has been evaluated for and shown
to be compliant with European Guidelines
when installed and operated with a minimum
distance of 20cm between the unit and your
body
•If you’ve got a pacemaker please check with
your doctor before installation
Disposing of your old electrical and
electronic equipment
The Government has a legal requirement to
minimise the unsorted waste disposal of electrical
and electronic equipment and to maximise its
separate collection and environmentally sound
management. The symbol shown here
and on a product, means you shouldn’t
throw it in your normal rubbish at the
end of its working life.
This product may contain substances that could
be harmful to people or the environment if it’s
not recycled correctly. Check with your retailer
to find out how to recycle your old equipment,
or if you’ve bought something from us that has
the crossed out wheelie bin symbol on it and it’s
similar to the kit you don’t need any more, you
can send us your old kit and we’ll get rid of it in an
environmentally friendly way. Here’s the address:
WEEE Take Back Scheme, BT Returns, BT DF,
Darlington Road, Northallerton DL6 7ZY.
Website address: bt.com/weee
We’re not responsible for the costs of returning
items. If you don’t wish to return kit to us, lots
of electronics shops have their own ‘take back’
schemes where you can recycle very small
electrical and electronic goods. If you’re a
household user, you can also take it to your local
recycling centre – go to www.recyclenow.com to
find the one nearest to you. Please dispose of this
carefully and help to protect our planet.
Other information
The Hybrid Connect contains code that is
covered by the GNU General Public License
(GPL). In accordance with the GPL, BT has made
the relevant code available for download
at bt.com/help/gplcode
Equipment nameplate and markings can be
found on the base of your Hybrid Connect.
Radio Equipment Directive Declaration of
Conformity and Power Efficiency Info
Hereby, British Telecommunications plc
declares that the radio equipment type Hybrid
Connect (model number LRDD6391BF-SA) is
in compliance with Directive 2014/53/EU. The
full text of the EU declaration of conformity and
power efficiency information is available at:
bt.com/help/hybridconnect
Restrictions
Operations in the 5.15-5.35GHz band
are restricted to indoor usage only.
BE BG CZ DK DE
EE IE EL ES FR
HR IT CY LV LT
LU HU MT NL AT
PL PT RO SI SK
FI SE UK NO IS
LI CH TR
Radio transmission information
Frequency range
(GHz)
Max power in
the range (dBm)
5.15 - 5.25 23
5.25 – 5.35 23
5.470 – 5.725 30
LTE Bands 1/3/7/20/38 <23 dBM
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries. App Store is a service mark of Apple
Inc. Google Play and the Google Play logo are
trademarks of Google Inc.
App is compatible with iOS 9.0 and above,
Android 6 and above.
Available in other formats including braille, large
print or audio CD. If you would like a copy, please
call 0800 800 150*.
Hybrid
Connect
User guide
British Telecommunications plc, 81 Newgate St, London, EC1A 7AJ, UK.
© British Telecommunications plc 2020. Registered in England no 1800000.

Set up your Hybrid Connect device
It’s time to set up your Hybrid Connect device. When you’re finished, it will be able to
connect your Smart Hub to our mobile network. You’ll stay online, even if you’re
without broadband.
Before you do anything else, make sure your Smart Hub is up and running.
Then, follow these five steps:
Attach to your hub
Take the Ethernet cable with yellow
ends. Attach one end to the back of your
Hybrid Connect device. Attach the other
end to the back of your Smart Hub, using
one of its yellow Ethernet ports.
Download the app
This is an optional step. But the My BT
app can give you more detail than
this user guide. Download it by
scanning the QR code or visiting
bt.com/products/apps
Check the lights
The lights on your device will tell you
how your service is performing by
changing colour.
2Plug in and power up
Plug in the Hybrid Connect device
and press the power button. After a
few seconds the central light will turn
green. The device works best when it
can run in the background, so keep it
plugged in.
3Wait for a connection
The Hybrid Connect device should
connect to our mobile network within
a few minutes of being powered up.
It will then pair with your hub. (Its
central light will stop flashing and
turn blue.)
4
Power
button
Link
button
Ethernet
port
Solid green
Your device is
starting up.
Solid orange
Your device is
too far from
your hub.
Flashing red
Your device cannot
connect to your hub.
Try connecting with an
Ethernet cable or moving
it closer to the hub.
Flashing blue
Your device is
pairing with
the hub.
Solid blue
Your device is paired
with your hub.
Flashing green
Your device is not paired
with your hub. Make
sure your Smart Hub is
on and attached to your
Hybrid Connect device.
Not getting a strong 4G signal?
The Hybrid Connect device works best when it’s attached to a Smart Hub with an
Ethernet cable. But it can connect to the hub without it. So if you’ve followed steps
one to five (above) and your 4G signal isn’t strong enough, it’s time to try moving
your device to another location. Your Hybrid Connect device will then connect to
your Smart Hub using wi-fi.
Look for a location that’s:
•well ventilated
•raised up from the floor
•away from other electronics
•near a plug and a window
•relatively close to your hub.
The lights on the device will tell you when you’ve found a good spot. Both the
central light and the 4G signal bars should be blue, meaning your Hybrid Connect
device is connected to your Smart Hub using wi-fi, and also to our mobile network.
If your central light turns red then try another location and restart the device.
Need some help?
Find answers online at bt.com/help/hybridconnect
Chat with us between 7:00 and 23:00 on bt.com/chat
Speak to us between 8:00 and 21:00 by ringing 0800 800 150*
Get help from other users on bt.com/community
*Calls from UK mainland and mobile networks are free. International call costs may vary.
Solid red
There’s a problem.
Restart your device.
If its light is still red,
get in touch.
1
5
Got working broadband?
If everything’s working as it should, the
central light and 4G signal bars will be
blue (as will the light on your Smart Hub).
Flashing blue
Your device is
connecting to
the mobile
network.
Solid blue
Your device has
a strong signal.
Two or three bars
are good.
Partially blue
You may be able
to improve your
signal. Follow the
instructions in the
next section.
Solid white
Your device is using
mobile data because
your broadband is not
working. Two or three
bars are good.
Partially white
You may be able
to improve your
signal. Follow the
instructions in the
next section.
Flashing red
Your device cannot
connect to the mobile
network. Follow the
instructions in the
next section.
Solid red
There’s a problem with
your device. We’d like
to help, so please get
in touch.
What do the lights on your device mean?
Broadband not working?
If your broadband has cut out, the Hybrid
Connect device will take action. After a
couple of minutes, its 4G signal bars will
turn white, indicating the device is using
mobile data. In this situation, the light on
your Smart Hub will turn purple. This shows
that it’s using our mobile network with the
help of your Hybrid Connect device.
Waiting for your broadband line?
If your broadband hasn’t been provided
yet, your Hybrid Connect device will use
our mobile network to get online. Its 4G
signal bars will be white and the light on
your Smart Hub will be purple.
(Remember to plug your Smart Hub
into your broadband line when your
broadband service is ready.)
Central light
4G signal bars
Set up your Hybrid Connect device
It’s time to set up your Hybrid Connect device. When you’re finished, it will be able to
connect your Smart Hub to our mobile network. You’ll stay online, even if you’re
without broadband.
Before you do anything else, make sure your Smart Hub is up and running.
Then, follow these five steps:
Attach to your hub
Take the Ethernet cable with yellow
ends. Attach one end to the back of your
Hybrid Connect device. Attach the other
end to the back of your Smart Hub, using
one of its yellow Ethernet ports.
Download the app
This is an optional step. But the My BT
app can give you more detail than
this user guide. Download it by
scanning the QR code or visiting
bt.com/products/apps
Check the lights
The lights on your device will tell you
how your service is performing by
changing colour.
2Plug in and power up
Plug in the Hybrid Connect device
and press the power button. After a
few seconds the central light will turn
green. The device works best when it
can run in the background, so keep it
plugged in.
3Wait for a connection
The Hybrid Connect device should
connect to our mobile network within
a few minutes of being powered up.
It will then pair with your hub. (Its
central light will stop flashing and
turn blue.)
4
Power
button
Link
button
Ethernet
port
Solid green
Your device is
starting up.
Solid orange
Your device is
too far from
your hub.
Flashing red
Your device cannot
connect to your hub.
Try connecting with an
Ethernet cable or moving
it closer to the hub.
Flashing blue
Your device is
pairing with
the hub.
Solid blue
Your device is paired
with your hub.
Flashing green
Your device is not paired
with your hub. Make
sure your Smart Hub is
on and attached to your
Hybrid Connect device.
Not getting a strong 4G signal?
The Hybrid Connect device works best when it’s attached to a Smart Hub with an
Ethernet cable. But it can connect to the hub without it. So if you’ve followed steps
one to five (above) and your 4G signal isn’t strong enough, it’s time to try moving
your device to another location. Your Hybrid Connect device will then connect to
your Smart Hub using wi-fi.
Look for a location that’s:
•well ventilated
•raised up from the floor
•away from other electronics
•near a plug and a window
•relatively close to your hub.
The lights on the device will tell you when you’ve found a good spot. Both the
central light and the 4G signal bars should be blue, meaning your Hybrid Connect
device is connected to your Smart Hub using wi-fi, and also to our mobile network.
If your central light turns red then try another location and restart the device.
Need some help?
Find answers online at bt.com/help/hybridconnect
Chat with us between 7:00 and 23:00 on bt.com/chat
Speak to us between 8:00 and 21:00 by ringing 0800 800 150*
Get help from other users on bt.com/community
*Calls from UK mainland and mobile networks are free. International call costs may vary.
Solid red
There’s a problem.
Restart your device.
If its light is still red,
get in touch.
1
5
Got working broadband?
If everything’s working as it should, the
central light and 4G signal bars will be
blue (as will the light on your Smart Hub).
Flashing blue
Your device is
connecting to
the mobile
network.
Solid blue
Your device has
a strong signal.
Two or three bars
are good.
Partially blue
You may be able
to improve your
signal. Follow the
instructions in the
next section.
Solid white
Your device is using
mobile data because
your broadband is not
working. Two or three
bars are good.
Partially white
You may be able
to improve your
signal. Follow the
instructions in the
next section.
Flashing red
Your device cannot
connect to the mobile
network. Follow the
instructions in the
next section.
Solid red
There’s a problem with
your device. We’d like
to help, so please get
in touch.
What do the lights on your device mean?
Broadband not working?
If your broadband has cut out, the Hybrid
Connect device will take action. After a
couple of minutes, its 4G signal bars will
turn white, indicating the device is using
mobile data. In this situation, the light on
your Smart Hub will turn purple. This shows
that it’s using our mobile network with the
help of your Hybrid Connect device.
Waiting for your broadband line?
If your broadband hasn’t been provided
yet, your Hybrid Connect device will use
our mobile network to get online. Its 4G
signal bars will be white and the light on
your Smart Hub will be purple.
(Remember to plug your Smart Hub
into your broadband line when your
broadband service is ready.)
Central light
4G signal bars

Set up your Hybrid Connect device
It’s time to set up your Hybrid Connect device. When you’re finished, it will be able to
connect your Smart Hub to our mobile network. You’ll stay online, even if you’re
without broadband.
Before you do anything else, make sure your Smart Hub is up and running.
Then, follow these five steps:
Attach to your hub
Take the Ethernet cable with yellow
ends. Attach one end to the back of your
Hybrid Connect device. Attach the other
end to the back of your Smart Hub, using
one of its yellow Ethernet ports.
Download the app
This is an optional step. But the My BT
app can give you more detail than
this user guide. Download it by
scanning the QR code or visiting
bt.com/products/apps
Check the lights
The lights on your device will tell you
how your service is performing by
changing colour.
2Plug in and power up
Plug in the Hybrid Connect device
and press the power button. After a
few seconds the central light will turn
green. The device works best when it
can run in the background, so keep it
plugged in.
3Wait for a connection
The Hybrid Connect device should
connect to our mobile network within
a few minutes of being powered up.
It will then pair with your hub. (Its
central light will stop flashing and
turn blue.)
4
Power
button
Link
button
Ethernet
port
Solid green
Your device is
starting up.
Solid orange
Your device is
too far from
your hub.
Flashing red
Your device cannot
connect to your hub.
Try connecting with an
Ethernet cable or moving
it closer to the hub.
Flashing blue
Your device is
pairing with
the hub.
Solid blue
Your device is paired
with your hub.
Flashing green
Your device is not paired
with your hub. Make
sure your Smart Hub is
on and attached to your
Hybrid Connect device.
Not getting a strong 4G signal?
The Hybrid Connect device works best when it’s attached to a Smart Hub with an
Ethernet cable. But it can connect to the hub without it. So if you’ve followed steps
one to five (above) and your 4G signal isn’t strong enough, it’s time to try moving
your device to another location. Your Hybrid Connect device will then connect to
your Smart Hub using wi-fi.
Look for a location that’s:
•well ventilated
•raised up from the floor
•away from other electronics
•near a plug and a window
•relatively close to your hub.
The lights on the device will tell you when you’ve found a good spot. Both the
central light and the 4G signal bars should be blue, meaning your Hybrid Connect
device is connected to your Smart Hub using wi-fi, and also to our mobile network.
If your central light turns red then try another location and restart the device.
Need some help?
Find answers online at bt.com/help/hybridconnect
Chat with us between 7:00 and 23:00 on bt.com/chat
Speak to us between 8:00 and 21:00 by ringing 0800 800 150*
Get help from other users on bt.com/community
*Calls from UK mainland and mobile networks are free. International call costs may vary.
Solid red
There’s a problem.
Restart your device.
If its light is still red,
get in touch.
1
5
Got working broadband?
If everything’s working as it should, the
central light and 4G signal bars will be
blue (as will the light on your Smart Hub).
Flashing blue
Your device is
connecting to
the mobile
network.
Solid blue
Your device has
a strong signal.
Two or three bars
are good.
Partially blue
You may be able
to improve your
signal. Follow the
instructions in the
next section.
Solid white
Your device is using
mobile data because
your broadband is not
working. Two or three
bars are good.
Partially white
You may be able
to improve your
signal. Follow the
instructions in the
next section.
Flashing red
Your device cannot
connect to the mobile
network. Follow the
instructions in the
next section.
Solid red
There’s a problem with
your device. We’d like
to help, so please get
in touch.
What do the lights on your device mean?
Broadband not working?
If your broadband has cut out, the Hybrid
Connect device will take action. After a
couple of minutes, its 4G signal bars will
turn white, indicating the device is using
mobile data. In this situation, the light on
your Smart Hub will turn purple. This shows
that it’s using our mobile network with the
help of your Hybrid Connect device.
Waiting for your broadband line?
If your broadband hasn’t been provided
yet, your Hybrid Connect device will use
our mobile network to get online. Its 4G
signal bars will be white and the light on
your Smart Hub will be purple.
(Remember to plug your Smart Hub
into your broadband line when your
broadband service is ready.)
Central light
4G signal bars
Set up your Hybrid Connect device
It’s time to set up your Hybrid Connect device. When you’re finished, it will be able to
connect your Smart Hub to our mobile network. You’ll stay online, even if you’re
without broadband.
Before you do anything else, make sure your Smart Hub is up and running.
Then, follow these five steps:
Attach to your hub
Take the Ethernet cable with yellow
ends. Attach one end to the back of your
Hybrid Connect device. Attach the other
end to the back of your Smart Hub, using
one of its yellow Ethernet ports.
Download the app
This is an optional step. But the My BT
app can give you more detail than
this user guide. Download it by
scanning the QR code or visiting
bt.com/products/apps
Check the lights
The lights on your device will tell you
how your service is performing by
changing colour.
2Plug in and power up
Plug in the Hybrid Connect device
and press the power button. After a
few seconds the central light will turn
green. The device works best when it
can run in the background, so keep it
plugged in.
3Wait for a connection
The Hybrid Connect device should
connect to our mobile network within
a few minutes of being powered up.
It will then pair with your hub. (Its
central light will stop flashing and
turn blue.)
4
Power
button
Link
button
Ethernet
port
Solid green
Your device is
starting up.
Solid orange
Your device is
too far from
your hub.
Flashing red
Your device cannot
connect to your hub.
Try connecting with an
Ethernet cable or moving
it closer to the hub.
Flashing blue
Your device is
pairing with
the hub.
Solid blue
Your device is paired
with your hub.
Flashing green
Your device is not paired
with your hub. Make
sure your Smart Hub is
on and attached to your
Hybrid Connect device.
Not getting a strong 4G signal?
The Hybrid Connect device works best when it’s attached to a Smart Hub with an
Ethernet cable. But it can connect to the hub without it. So if you’ve followed steps
one to five (above) and your 4G signal isn’t strong enough, it’s time to try moving
your device to another location. Your Hybrid Connect device will then connect to
your Smart Hub using wi-fi.
Look for a location that’s:
•well ventilated
•raised up from the floor
•away from other electronics
•near a plug and a window
•relatively close to your hub.
The lights on the device will tell you when you’ve found a good spot. Both the
central light and the 4G signal bars should be blue, meaning your Hybrid Connect
device is connected to your Smart Hub using wi-fi, and also to our mobile network.
If your central light turns red then try another location and restart the device.
Need some help?
Find answers online at bt.com/help/hybridconnect
Chat with us between 7:00 and 23:00 on bt.com/chat
Speak to us between 8:00 and 21:00 by ringing 0800 800 150*
Get help from other users on bt.com/community
*Calls from UK mainland and mobile networks are free. International call costs may vary.
Solid red
There’s a problem.
Restart your device.
If its light is still red,
get in touch.
1
5
Got working broadband?
If everything’s working as it should, the
central light and 4G signal bars will be
blue (as will the light on your Smart Hub).
Flashing blue
Your device is
connecting to
the mobile
network.
Solid blue
Your device has
a strong signal.
Two or three bars
are good.
Partially blue
You may be able
to improve your
signal. Follow the
instructions in the
next section.
Solid white
Your device is using
mobile data because
your broadband is not
working. Two or three
bars are good.
Partially white
You may be able
to improve your
signal. Follow the
instructions in the
next section.
Flashing red
Your device cannot
connect to the mobile
network. Follow the
instructions in the
next section.
Solid red
There’s a problem with
your device. We’d like
to help, so please get
in touch.
What do the lights on your device mean?
Broadband not working?
If your broadband has cut out, the Hybrid
Connect device will take action. After a
couple of minutes, its 4G signal bars will
turn white, indicating the device is using
mobile data. In this situation, the light on
your Smart Hub will turn purple. This shows
that it’s using our mobile network with the
help of your Hybrid Connect device.
Waiting for your broadband line?
If your broadband hasn’t been provided
yet, your Hybrid Connect device will use
our mobile network to get online. Its 4G
signal bars will be white and the light on
your Smart Hub will be purple.
(Remember to plug your Smart Hub
into your broadband line when your
broadband service is ready.)
Central light
4G signal bars

Set up your Hybrid Connect device
It’s time to set up your Hybrid Connect device. When you’re finished, it will be able to
connect your Smart Hub to our mobile network. You’ll stay online, even if you’re
without broadband.
Before you do anything else, make sure your Smart Hub is up and running.
Then, follow these five steps:
Attach to your hub
Take the Ethernet cable with yellow
ends. Attach one end to the back of your
Hybrid Connect device. Attach the other
end to the back of your Smart Hub, using
one of its yellow Ethernet ports.
Download the app
This is an optional step. But the My BT
app can give you more detail than
this user guide. Download it by
scanning the QR code or visiting
bt.com/products/apps
Check the lights
The lights on your device will tell you
how your service is performing by
changing colour.
2Plug in and power up
Plug in the Hybrid Connect device
and press the power button. After a
few seconds the central light will turn
green. The device works best when it
can run in the background, so keep it
plugged in.
3Wait for a connection
The Hybrid Connect device should
connect to our mobile network within
a few minutes of being powered up.
It will then pair with your hub. (Its
central light will stop flashing and
turn blue.)
4
Power
button
Link
button
Ethernet
port
Solid green
Your device is
starting up.
Solid orange
Your device is
too far from
your hub.
Flashing red
Your device cannot
connect to your hub.
Try connecting with an
Ethernet cable or moving
it closer to the hub.
Flashing blue
Your device is
pairing with
the hub.
Solid blue
Your device is paired
with your hub.
Flashing green
Your device is not paired
with your hub. Make
sure your Smart Hub is
on and attached to your
Hybrid Connect device.
Not getting a strong 4G signal?
The Hybrid Connect device works best when it’s attached to a Smart Hub with an
Ethernet cable. But it can connect to the hub without it. So if you’ve followed steps
one to five (above) and your 4G signal isn’t strong enough, it’s time to try moving
your device to another location. Your Hybrid Connect device will then connect to
your Smart Hub using wi-fi.
Look for a location that’s:
•well ventilated
•raised up from the floor
•away from other electronics
•near a plug and a window
•relatively close to your hub.
The lights on the device will tell you when you’ve found a good spot. Both the
central light and the 4G signal bars should be blue, meaning your Hybrid Connect
device is connected to your Smart Hub using wi-fi, and also to our mobile network.
If your central light turns red then try another location and restart the device.
Need some help?
Find answers online at bt.com/help/hybridconnect
Chat with us between 7:00 and 23:00 on bt.com/chat
Speak to us between 8:00 and 21:00 by ringing 0800 800 150*
Get help from other users on bt.com/community
*Calls from UK mainland and mobile networks are free. International call costs may vary.
Solid red
There’s a problem.
Restart your device.
If its light is still red,
get in touch.
1
5
Got working broadband?
If everything’s working as it should, the
central light and 4G signal bars will be
blue (as will the light on your Smart Hub).
Flashing blue
Your device is
connecting to
the mobile
network.
Solid blue
Your device has
a strong signal.
Two or three bars
are good.
Partially blue
You may be able
to improve your
signal. Follow the
instructions in the
next section.
Solid white
Your device is using
mobile data because
your broadband is not
working. Two or three
bars are good.
Partially white
You may be able
to improve your
signal. Follow the
instructions in the
next section.
Flashing red
Your device cannot
connect to the mobile
network. Follow the
instructions in the
next section.
Solid red
There’s a problem with
your device. We’d like
to help, so please get
in touch.
What do the lights on your device mean?
Broadband not working?
If your broadband has cut out, the Hybrid
Connect device will take action. After a
couple of minutes, its 4G signal bars will
turn white, indicating the device is using
mobile data. In this situation, the light on
your Smart Hub will turn purple. This shows
that it’s using our mobile network with the
help of your Hybrid Connect device.
Waiting for your broadband line?
If your broadband hasn’t been provided
yet, your Hybrid Connect device will use
our mobile network to get online. Its 4G
signal bars will be white and the light on
your Smart Hub will be purple.
(Remember to plug your Smart Hub
into your broadband line when your
broadband service is ready.)
Central light
4G signal bars

Set up your Hybrid Connect device
It’s time to set up your Hybrid Connect device. When you’re finished, it will be able to
connect your Smart Hub to our mobile network. You’ll stay online, even if you’re
without broadband.
Before you do anything else, make sure your Smart Hub is up and running.
Then, follow these five steps:
Attach to your hub
Take the Ethernet cable with yellow
ends. Attach one end to the back of your
Hybrid Connect device. Attach the other
end to the back of your Smart Hub, using
one of its yellow Ethernet ports.
Download the app
This is an optional step. But the My BT
app can give you more detail than
this user guide. Download it by
scanning the QR code or visiting
bt.com/products/apps
Check the lights
The lights on your device will tell you
how your service is performing by
changing colour.
2Plug in and power up
Plug in the Hybrid Connect device
and press the power button. After a
few seconds the central light will turn
green. The device works best when it
can run in the background, so keep it
plugged in.
3Wait for a connection
The Hybrid Connect device should
connect to our mobile network within
a few minutes of being powered up.
It will then pair with your hub. (Its
central light will stop flashing and
turn blue.)
4
Power
button
Link
button
Ethernet
port
Solid green
Your device is
starting up.
Solid orange
Your device is
too far from
your hub.
Flashing red
Your device cannot
connect to your hub.
Try connecting with an
Ethernet cable or moving
it closer to the hub.
Flashing blue
Your device is
pairing with
the hub.
Solid blue
Your device is paired
with your hub.
Flashing green
Your device is not paired
with your hub. Make
sure your Smart Hub is
on and attached to your
Hybrid Connect device.
Not getting a strong 4G signal?
The Hybrid Connect device works best when it’s attached to a Smart Hub with an
Ethernet cable. But it can connect to the hub without it. So if you’ve followed steps
one to five (above) and your 4G signal isn’t strong enough, it’s time to try moving
your device to another location. Your Hybrid Connect device will then connect to
your Smart Hub using wi-fi.
Look for a location that’s:
•well ventilated
•raised up from the floor
•away from other electronics
•near a plug and a window
•relatively close to your hub.
The lights on the device will tell you when you’ve found a good spot. Both the
central light and the 4G signal bars should be blue, meaning your Hybrid Connect
device is connected to your Smart Hub using wi-fi, and also to our mobile network.
If your central light turns red then try another location and restart the device.
Need some help?
Find answers online at bt.com/help/hybridconnect
Chat with us between 7:00 and 23:00 on bt.com/chat
Speak to us between 8:00 and 21:00 by ringing 0800 800 150*
Get help from other users on bt.com/community
*Calls from UK mainland and mobile networks are free. International call costs may vary.
Solid red
There’s a problem.
Restart your device.
If its light is still red,
get in touch.
1
5
Got working broadband?
If everything’s working as it should, the
central light and 4G signal bars will be
blue (as will the light on your Smart Hub).
Flashing blue
Your device is
connecting to
the mobile
network.
Solid blue
Your device has
a strong signal.
Two or three bars
are good.
Partially blue
You may be able
to improve your
signal. Follow the
instructions in the
next section.
Solid white
Your device is using
mobile data because
your broadband is not
working. Two or three
bars are good.
Partially white
You may be able
to improve your
signal. Follow the
instructions in the
next section.
Flashing red
Your device cannot
connect to the mobile
network. Follow the
instructions in the
next section.
Solid red
There’s a problem with
your device. We’d like
to help, so please get
in touch.
What do the lights on your device mean?
Broadband not working?
If your broadband has cut out, the Hybrid
Connect device will take action. After a
couple of minutes, its 4G signal bars will
turn white, indicating the device is using
mobile data. In this situation, the light on
your Smart Hub will turn purple. This shows
that it’s using our mobile network with the
help of your Hybrid Connect device.
Waiting for your broadband line?
If your broadband hasn’t been provided
yet, your Hybrid Connect device will use
our mobile network to get online. Its 4G
signal bars will be white and the light on
your Smart Hub will be purple.
(Remember to plug your Smart Hub
into your broadband line when your
broadband service is ready.)
Central light
4G signal bars

Important
safety and care
instructions
Keep for future reference
Your Hybrid Connect from BT is manufactured to
comply with European safety standards. Please
read the following instructions carefully before
installing and using it.
Installation and location
•For indoor use only in UK
•Position all parts, including power adapters
away from heat and sun (e.g. away from
radiators, window sill or other electrical
equipment which can get hot)
•Keep area ventilated (e.g. don’t put in
cupboards or back of sofas) and don’t block
any vents with objects or thick carpets
•Keep device and cables out of young
children’s reach
•Only use power adapters provided by BT for
this specific device; contact our helpdesk if you
need a replacement
•Electronic devices hate liquids; don’t place
devices and power adapters in damp areas or
near sources of water or splashes
•This device uses wireless technology; check
before using or installing where restrictions
may apply such as in hospitals
•Product may cause scratches or marks if
placed on fragile surfaces (e.g. veneered wood
or delicate fabrics); place on a mat if required
•Don’t use near flammable substances or in a
flammable atmosphere (e.g. warehouse or
garage)
•Designed for use at room temperatures
between 0 and 40°C
Care and maintenance
•Treat all parts with care; no shock or vibration,
and don’t pull or twist any cables
•Regularly check your product for damage to
ensure small parts aren’t exposed
•Dust with a soft dry cloth; no water
or solvent
•Regularly check that objects don’t cover
any parts or any vents which could cause
overheating
•When not in use, store in a dry place and away
from extreme heat or cold
Warnings
•If any parts of your product, power adapters or
any cables appear damaged, discontinue use
immediately. Switch off your electrical socket
if it is safe to do so and contact
our helpdesk.
•Don’t try to open your device or power
adapters. There are no serviceable parts and
you risk an electrical shock.
•This device has been evaluated for and shown
to be compliant with European Guidelines
when installed and operated with a minimum
distance of 20cm between the unit and your
body
•If you’ve got a pacemaker please check with
your doctor before installation
Disposing of your old electrical and
electronic equipment
The Government has a legal requirement to
minimise the unsorted waste disposal of electrical
and electronic equipment and to maximise its
separate collection and environmentally sound
management. The symbol shown here
and on a product, means you shouldn’t
throw it in your normal rubbish at the
end of its working life.
This product may contain substances that could
be harmful to people or the environment if it’s
not recycled correctly. Check with your retailer
to find out how to recycle your old equipment,
or if you’ve bought something from us that has
the crossed out wheelie bin symbol on it and it’s
similar to the kit you don’t need any more, you
can send us your old kit and we’ll get rid of it in an
environmentally friendly way. Here’s the address:
WEEE Take Back Scheme, BT Returns, BT DF,
Darlington Road, Northallerton DL6 7ZY.
Website address: bt.com/weee
We’re not responsible for the costs of returning
items. If you don’t wish to return kit to us, lots
of electronics shops have their own ‘take back’
schemes where you can recycle very small
electrical and electronic goods. If you’re a
household user, you can also take it to your local
recycling centre – go to www.recyclenow.com to
find the one nearest to you. Please dispose of this
carefully and help to protect our planet.
Other information
The Hybrid Connect contains code that is
covered by the GNU General Public License
(GPL). In accordance with the GPL, BT has made
the relevant code available for download
at bt.com/help/gplcode
Equipment nameplate and markings can be
found on the base of your Hybrid Connect.
Radio Equipment Directive Declaration of
Conformity and Power Efficiency Info
Hereby, British Telecommunications plc
declares that the radio equipment type Hybrid
Connect (model number LRDD6391BF-SA) is
in compliance with Directive 2014/53/EU. The
full text of the EU declaration of conformity and
power efficiency information is available at:
bt.com/help/hybridconnect
Restrictions
Operations in the 5.15-5.35GHz band
are restricted to indoor usage only.
BE BG CZ DK DE
EE IE EL ES FR
HR IT CY LV LT
LU HU MT NL AT
PL PT RO SI SK
FI SE UK NO IS
LI CH TR
Radio transmission information
Frequency range
(GHz)
Max power in
the range (dBm)
5.15 - 5.25 23
5.25 – 5.35 23
5.470 – 5.725 30
LTE Bands 1/3/7/20/38 <23 dBM
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries. App Store is a service mark of Apple
Inc. Google Play and the Google Play logo are
trademarks of Google Inc.
App is compatible with iOS 9.0 and above,
Android 6 and above.
Available in other formats including braille, large
print or audio CD. If you would like a copy, please
call 0800 800 150*.
Hybrid
Connect
User guide
British Telecommunications plc, 81 Newgate St, London, EC1A 7AJ, UK.
© British Telecommunications plc 2020. Registered in England no 1800000.
Important
safety and care
instructions
Keep for future reference
Your Hybrid Connect from BT is manufactured to
comply with European safety standards. Please
read the following instructions carefully before
installing and using it.
Installation and location
•For indoor use only in UK
•Position all parts, including power adapters
away from heat and sun (e.g. away from
radiators, window sill or other electrical
equipment which can get hot)
•Keep area ventilated (e.g. don’t put in
cupboards or back of sofas) and don’t block
any vents with objects or thick carpets
•Keep device and cables out of young
children’s reach
•Only use power adapters provided by BT for
this specific device; contact our helpdesk if you
need a replacement
•Electronic devices hate liquids; don’t place
devices and power adapters in damp areas or
near sources of water or splashes
•This device uses wireless technology; check
before using or installing where restrictions
may apply such as in hospitals
•Product may cause scratches or marks if
placed on fragile surfaces (e.g. veneered wood
or delicate fabrics); place on a mat if required
•Don’t use near flammable substances or in a
flammable atmosphere (e.g. warehouse or
garage)
•Designed for use at room temperatures
between 0 and 40°C
Care and maintenance
•Treat all parts with care; no shock or vibration,
and don’t pull or twist any cables
•Regularly check your product for damage to
ensure small parts aren’t exposed
•Dust with a soft dry cloth; no water
or solvent
•Regularly check that objects don’t cover
any parts or any vents which could cause
overheating
•When not in use, store in a dry place and away
from extreme heat or cold
Warnings
•If any parts of your product, power adapters or
any cables appear damaged, discontinue use
immediately. Switch off your electrical socket
if it is safe to do so and contact
our helpdesk.
•Don’t try to open your device or power
adapters. There are no serviceable parts and
you risk an electrical shock.
•This device has been evaluated for and shown
to be compliant with European Guidelines
when installed and operated with a minimum
distance of 20cm between the unit and your
body
•If you’ve got a pacemaker please check with
your doctor before installation
Disposing of your old electrical and
electronic equipment
The Government has a legal requirement to
minimise the unsorted waste disposal of electrical
and electronic equipment and to maximise its
separate collection and environmentally sound
management. The symbol shown here
and on a product, means you shouldn’t
throw it in your normal rubbish at the
end of its working life.
This product may contain substances that could
be harmful to people or the environment if it’s
not recycled correctly. Check with your retailer
to find out how to recycle your old equipment,
or if you’ve bought something from us that has
the crossed out wheelie bin symbol on it and it’s
similar to the kit you don’t need any more, you
can send us your old kit and we’ll get rid of it in an
environmentally friendly way. Here’s the address:
WEEE Take Back Scheme, BT Returns, BT DF,
Darlington Road, Northallerton DL6 7ZY.
Website address: bt.com/weee
We’re not responsible for the costs of returning
items. If you don’t wish to return kit to us, lots
of electronics shops have their own ‘take back’
schemes where you can recycle very small
electrical and electronic goods. If you’re a
household user, you can also take it to your local
recycling centre – go to www.recyclenow.com to
find the one nearest to you. Please dispose of this
carefully and help to protect our planet.
Other information
The Hybrid Connect contains code that is
covered by the GNU General Public License
(GPL). In accordance with the GPL, BT has made
the relevant code available for download
at bt.com/help/gplcode
Equipment nameplate and markings can be
found on the base of your Hybrid Connect.
Radio Equipment Directive Declaration of
Conformity and Power Efficiency Info
Hereby, British Telecommunications plc
declares that the radio equipment type Hybrid
Connect (model number LRDD6391BF-SA) is
in compliance with Directive 2014/53/EU. The
full text of the EU declaration of conformity and
power efficiency information is available at:
bt.com/help/hybridconnect
Restrictions
Operations in the 5.15-5.35GHz band
are restricted to indoor usage only.
BE BG CZ DK DE
EE IE EL ES FR
HR IT CY LV LT
LU HU MT NL AT
PL PT RO SI SK
FI SE UK NO IS
LI CH TR
Radio transmission information
Frequency range
(GHz)
Max power in
the range (dBm)
5.15 - 5.25 23
5.25 – 5.35 23
5.470 – 5.725 30
LTE Bands 1/3/7/20/38 <23 dBM
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries. App Store is a service mark of Apple
Inc. Google Play and the Google Play logo are
trademarks of Google Inc.
App is compatible with iOS 9.0 and above,
Android 6 and above.
Available in other formats including braille, large
print or audio CD. If you would like a copy, please
call 0800 800 150*.
Hybrid
Connect
User guide
British Telecommunications plc, 81 Newgate St, London, EC1A 7AJ, UK.
© British Telecommunications plc 2020. Registered in England no 1800000.

Important
safety and care
instructions
Keep for future reference
Your Hybrid Connect from BT is manufactured to
comply with European safety standards. Please
read the following instructions carefully before
installing and using it.
Installation and location
•For indoor use only in UK
•Position all parts, including power adapters
away from heat and sun (e.g. away from
radiators, window sill or other electrical
equipment which can get hot)
•Keep area ventilated (e.g. don’t put in
cupboards or back of sofas) and don’t block
any vents with objects or thick carpets
•Keep device and cables out of young
children’s reach
•Only use power adapters provided by BT for
this specific device; contact our helpdesk if you
need a replacement
•Electronic devices hate liquids; don’t place
devices and power adapters in damp areas or
near sources of water or splashes
•This device uses wireless technology; check
before using or installing where restrictions
may apply such as in hospitals
•Product may cause scratches or marks if
placed on fragile surfaces (e.g. veneered wood
or delicate fabrics); place on a mat if required
•Don’t use near flammable substances or in a
flammable atmosphere (e.g. warehouse or
garage)
•Designed for use at room temperatures
between 0 and 40°C
Care and maintenance
•Treat all parts with care; no shock or vibration,
and don’t pull or twist any cables
•Regularly check your product for damage to
ensure small parts aren’t exposed
•Dust with a soft dry cloth; no water
or solvent
•Regularly check that objects don’t cover
any parts or any vents which could cause
overheating
•When not in use, store in a dry place and away
from extreme heat or cold
Warnings
•If any parts of your product, power adapters or
any cables appear damaged, discontinue use
immediately. Switch off your electrical socket
if it is safe to do so and contact
our helpdesk.
•Don’t try to open your device or power
adapters. There are no serviceable parts and
you risk an electrical shock.
•This device has been evaluated for and shown
to be compliant with European Guidelines
when installed and operated with a minimum
distance of 20cm between the unit and your
body
•If you’ve got a pacemaker please check with
your doctor before installation
Disposing of your old electrical and
electronic equipment
The Government has a legal requirement to
minimise the unsorted waste disposal of electrical
and electronic equipment and to maximise its
separate collection and environmentally sound
management. The symbol shown here
and on a product, means you shouldn’t
throw it in your normal rubbish at the
end of its working life.
This product may contain substances that could
be harmful to people or the environment if it’s
not recycled correctly. Check with your retailer
to find out how to recycle your old equipment,
or if you’ve bought something from us that has
the crossed out wheelie bin symbol on it and it’s
similar to the kit you don’t need any more, you
can send us your old kit and we’ll get rid of it in an
environmentally friendly way. Here’s the address:
WEEE Take Back Scheme, BT Returns, BT DF,
Darlington Road, Northallerton DL6 7ZY.
Website address: bt.com/weee
We’re not responsible for the costs of returning
items. If you don’t wish to return kit to us, lots
of electronics shops have their own ‘take back’
schemes where you can recycle very small
electrical and electronic goods. If you’re a
household user, you can also take it to your local
recycling centre – go to www.recyclenow.com to
find the one nearest to you. Please dispose of this
carefully and help to protect our planet.
Other information
The Hybrid Connect contains code that is
covered by the GNU General Public License
(GPL). In accordance with the GPL, BT has made
the relevant code available for download
at bt.com/help/gplcode
Equipment nameplate and markings can be
found on the base of your Hybrid Connect.
Radio Equipment Directive Declaration of
Conformity and Power Efficiency Info
Hereby, British Telecommunications plc
declares that the radio equipment type Hybrid
Connect (model number LRDD6391BF-SA) is
in compliance with Directive 2014/53/EU. The
full text of the EU declaration of conformity and
power efficiency information is available at:
bt.com/help/hybridconnect
Restrictions
Operations in the 5.15-5.35GHz band
are restricted to indoor usage only.
BE BG CZ DK DE
EE IE EL ES FR
HR IT CY LV LT
LU HU MT NL AT
PL PT RO SI SK
FI SE UK NO IS
LI CH TR
Radio transmission information
Frequency range
(GHz)
Max power in
the range (dBm)
5.15 - 5.25 23
5.25 – 5.35 23
5.470 – 5.725 30
LTE Bands 1/3/7/20/38 <23 dBM
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries. App Store is a service mark of Apple
Inc. Google Play and the Google Play logo are
trademarks of Google Inc.
App is compatible with iOS 9.0 and above,
Android 6 and above.
Available in other formats including braille, large
print or audio CD. If you would like a copy, please
call 0800 800 150*.
Hybrid
Connect
User guide
British Telecommunications plc, 81 Newgate St, London, EC1A 7AJ, UK.
© British Telecommunications plc 2020. Registered in England no 1800000.

Important
safety and care
instructions
Keep for future reference
Your Hybrid Connect from BT is manufactured to
comply with European safety standards. Please
read the following instructions carefully before
installing and using it.
Installation and location
•For indoor use only in UK
•Position all parts, including power adapters
away from heat and sun (e.g. away from
radiators, window sill or other electrical
equipment which can get hot)
•Keep area ventilated (e.g. don’t put in
cupboards or back of sofas) and don’t block
any vents with objects or thick carpets
•Keep device and cables out of young
children’s reach
•Only use power adapters provided by BT for
this specific device; contact our helpdesk if you
need a replacement
•Electronic devices hate liquids; don’t place
devices and power adapters in damp areas or
near sources of water or splashes
•This device uses wireless technology; check
before using or installing where restrictions
may apply such as in hospitals
•Product may cause scratches or marks if
placed on fragile surfaces (e.g. veneered wood
or delicate fabrics); place on a mat if required
•Don’t use near flammable substances or in a
flammable atmosphere (e.g. warehouse or
garage)
•Designed for use at room temperatures
between 0 and 40°C
Care and maintenance
•Treat all parts with care; no shock or vibration,
and don’t pull or twist any cables
•Regularly check your product for damage to
ensure small parts aren’t exposed
•Dust with a soft dry cloth; no water
or solvent
•Regularly check that objects don’t cover
any parts or any vents which could cause
overheating
•When not in use, store in a dry place and away
from extreme heat or cold
Warnings
•If any parts of your product, power adapters or
any cables appear damaged, discontinue use
immediately. Switch off your electrical socket
if it is safe to do so and contact
our helpdesk.
•Don’t try to open your device or power
adapters. There are no serviceable parts and
you risk an electrical shock.
•This device has been evaluated for and shown
to be compliant with European Guidelines
when installed and operated with a minimum
distance of 20cm between the unit and your
body
•If you’ve got a pacemaker please check with
your doctor before installation
Disposing of your old electrical and
electronic equipment
The Government has a legal requirement to
minimise the unsorted waste disposal of electrical
and electronic equipment and to maximise its
separate collection and environmentally sound
management. The symbol shown here
and on a product, means you shouldn’t
throw it in your normal rubbish at the
end of its working life.
This product may contain substances that could
be harmful to people or the environment if it’s
not recycled correctly. Check with your retailer
to find out how to recycle your old equipment,
or if you’ve bought something from us that has
the crossed out wheelie bin symbol on it and it’s
similar to the kit you don’t need any more, you
can send us your old kit and we’ll get rid of it in an
environmentally friendly way. Here’s the address:
WEEE Take Back Scheme, BT Returns, BT DF,
Darlington Road, Northallerton DL6 7ZY.
Website address: bt.com/weee
We’re not responsible for the costs of returning
items. If you don’t wish to return kit to us, lots
of electronics shops have their own ‘take back’
schemes where you can recycle very small
electrical and electronic goods. If you’re a
household user, you can also take it to your local
recycling centre – go to www.recyclenow.com to
find the one nearest to you. Please dispose of this
carefully and help to protect our planet.
Other information
The Hybrid Connect contains code that is
covered by the GNU General Public License
(GPL). In accordance with the GPL, BT has made
the relevant code available for download
at bt.com/help/gplcode
Equipment nameplate and markings can be
found on the base of your Hybrid Connect.
Radio Equipment Directive Declaration of
Conformity and Power Efficiency Info
Hereby, British Telecommunications plc
declares that the radio equipment type Hybrid
Connect (model number LRDD6391BF-SA) is
in compliance with Directive 2014/53/EU. The
full text of the EU declaration of conformity and
power efficiency information is available at:
bt.com/help/hybridconnect
Restrictions
Operations in the 5.15-5.35GHz band
are restricted to indoor usage only.
BE BG CZ DK DE
EE IE EL ES FR
HR IT CY LV LT
LU HU MT NL AT
PL PT RO SI SK
FI SE UK NO IS
LI CH TR
Radio transmission information
Frequency range
(GHz)
Max power in
the range (dBm)
5.15 - 5.25 23
5.25 – 5.35 23
5.470 – 5.725 30
LTE Bands 1/3/7/20/38 <23 dBM
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries. App Store is a service mark of Apple
Inc. Google Play and the Google Play logo are
trademarks of Google Inc.
App is compatible with iOS 9.0 and above,
Android 6 and above.
Available in other formats including braille, large
print or audio CD. If you would like a copy, please
call 0800 800 150*.
Hybrid
Connect
User guide
British Telecommunications plc, 81 Newgate St, London, EC1A 7AJ, UK.
© British Telecommunications plc 2020. Registered in England no 1800000.

Set up your Hybrid Connect device
It’s time to set up your Hybrid Connect device. When you’re finished, it will be able to
connect your Smart Hub to our mobile network. You’ll stay online, even if you’re
without broadband.
Before you do anything else, make sure your Smart Hub is up and running.
Then, follow these five steps:
Attach to your hub
Take the Ethernet cable with yellow
ends. Attach one end to the back of your
Hybrid Connect device. Attach the other
end to the back of your Smart Hub, using
one of its yellow Ethernet ports.
Download the app
This is an optional step. But the My BT
app can give you more detail than
this user guide. Download it by
scanning the QR code or visiting
bt.com/products/apps
Check the lights
The lights on your device will tell you
how your service is performing by
changing colour.
2Plug in and power up
Plug in the Hybrid Connect device
and press the power button. After a
few seconds the central light will turn
green. The device works best when it
can run in the background, so keep it
plugged in.
3Wait for a connection
The Hybrid Connect device should
connect to our mobile network within
a few minutes of being powered up.
It will then pair with your hub. (Its
central light will stop flashing and
turn blue.)
4
Power
button
Link
button
Ethernet
port
Solid green
Your device is
starting up.
Solid orange
Your device is
too far from
your hub.
Flashing red
Your device cannot
connect to your hub.
Try connecting with an
Ethernet cable or moving
it closer to the hub.
Flashing blue
Your device is
pairing with
the hub.
Solid blue
Your device is paired
with your hub.
Flashing green
Your device is not paired
with your hub. Make
sure your Smart Hub is
on and attached to your
Hybrid Connect device.
Not getting a strong 4G signal?
The Hybrid Connect device works best when it’s attached to a Smart Hub with an
Ethernet cable. But it can connect to the hub without it. So if you’ve followed steps
one to five (above) and your 4G signal isn’t strong enough, it’s time to try moving
your device to another location. Your Hybrid Connect device will then connect to
your Smart Hub using wi-fi.
Look for a location that’s:
•well ventilated
•raised up from the floor
•away from other electronics
•near a plug and a window
•relatively close to your hub.
The lights on the device will tell you when you’ve found a good spot. Both the
central light and the 4G signal bars should be blue, meaning your Hybrid Connect
device is connected to your Smart Hub using wi-fi, and also to our mobile network.
If your central light turns red then try another location and restart the device.
Need some help?
Find answers online at bt.com/help/hybridconnect
Chat with us between 7:00 and 23:00 on bt.com/chat
Speak to us between 8:00 and 21:00 by ringing 0800 800 150*
Get help from other users on bt.com/community
*Calls from UK mainland and mobile networks are free. International call costs may vary.
Solid red
There’s a problem.
Restart your device.
If its light is still red,
get in touch.
1
5
Got working broadband?
If everything’s working as it should, the
central light and 4G signal bars will be
blue (as will the light on your Smart Hub).
Flashing blue
Your device is
connecting to
the mobile
network.
Solid blue
Your device has
a strong signal.
Two or three bars
are good.
Partially blue
You may be able
to improve your
signal. Follow the
instructions in the
next section.
Solid white
Your device is using
mobile data because
your broadband is not
working. Two or three
bars are good.
Partially white
You may be able
to improve your
signal. Follow the
instructions in the
next section.
Flashing red
Your device cannot
connect to the mobile
network. Follow the
instructions in the
next section.
Solid red
There’s a problem with
your device. We’d like
to help, so please get
in touch.
What do the lights on your device mean?
Broadband not working?
If your broadband has cut out, the Hybrid
Connect device will take action. After a
couple of minutes, its 4G signal bars will
turn white, indicating the device is using
mobile data. In this situation, the light on
your Smart Hub will turn purple. This shows
that it’s using our mobile network with the
help of your Hybrid Connect device.
Waiting for your broadband line?
If your broadband hasn’t been provided
yet, your Hybrid Connect device will use
our mobile network to get online. Its 4G
signal bars will be white and the light on
your Smart Hub will be purple.
(Remember to plug your Smart Hub
into your broadband line when your
broadband service is ready.)
Central light
4G signal bars

Important
safety and care
instructions
Keep for future reference
Your Hybrid Connect from BT is manufactured to
comply with European safety standards. Please
read the following instructions carefully before
installing and using it.
Installation and location
•For indoor use only in UK
•Position all parts, including power adapters
away from heat and sun (e.g. away from
radiators, window sill or other electrical
equipment which can get hot)
•Keep area ventilated (e.g. don’t put in
cupboards or back of sofas) and don’t block
any vents with objects or thick carpets
•Keep device and cables out of young
children’s reach
•Only use power adapters provided by BT for
this specific device; contact our helpdesk if you
need a replacement
•Electronic devices hate liquids; don’t place
devices and power adapters in damp areas or
near sources of water or splashes
•This device uses wireless technology; check
before using or installing where restrictions
may apply such as in hospitals
•Product may cause scratches or marks if
placed on fragile surfaces (e.g. veneered wood
or delicate fabrics); place on a mat if required
•Don’t use near flammable substances or in a
flammable atmosphere (e.g. warehouse or
garage)
•Designed for use at room temperatures
between 0 and 40°C
Care and maintenance
•Treat all parts with care; no shock or vibration,
and don’t pull or twist any cables
•Regularly check your product for damage to
ensure small parts aren’t exposed
•Dust with a soft dry cloth; no water
or solvent
•Regularly check that objects don’t cover
any parts or any vents which could cause
overheating
•When not in use, store in a dry place and away
from extreme heat or cold
Warnings
•If any parts of your product, power adapters or
any cables appear damaged, discontinue use
immediately. Switch off your electrical socket
if it is safe to do so and contact
our helpdesk.
•Don’t try to open your device or power
adapters. There are no serviceable parts and
you risk an electrical shock.
•This device has been evaluated for and shown
to be compliant with European Guidelines
when installed and operated with a minimum
distance of 20cm between the unit and your
body
•If you’ve got a pacemaker please check with
your doctor before installation
Disposing of your old electrical and
electronic equipment
The Government has a legal requirement to
minimise the unsorted waste disposal of electrical
and electronic equipment and to maximise its
separate collection and environmentally sound
management. The symbol shown here
and on a product, means you shouldn’t
throw it in your normal rubbish at the
end of its working life.
This product may contain substances that could
be harmful to people or the environment if it’s
not recycled correctly. Check with your retailer
to find out how to recycle your old equipment,
or if you’ve bought something from us that has
the crossed out wheelie bin symbol on it and it’s
similar to the kit you don’t need any more, you
can send us your old kit and we’ll get rid of it in an
environmentally friendly way. Here’s the address:
WEEE Take Back Scheme, BT Returns, BT DF,
Darlington Road, Northallerton DL6 7ZY.
Website address: bt.com/weee
We’re not responsible for the costs of returning
items. If you don’t wish to return kit to us, lots
of electronics shops have their own ‘take back’
schemes where you can recycle very small
electrical and electronic goods. If you’re a
household user, you can also take it to your local
recycling centre – go to www.recyclenow.com to
find the one nearest to you. Please dispose of this
carefully and help to protect our planet.
Other information
The Hybrid Connect contains code that is
covered by the GNU General Public License
(GPL). In accordance with the GPL, BT has made
the relevant code available for download
at bt.com/help/gplcode
Equipment nameplate and markings can be
found on the base of your Hybrid Connect.
Radio Equipment Directive Declaration of
Conformity and Power Efficiency Info
Hereby, British Telecommunications plc
declares that the radio equipment type Hybrid
Connect (model number LRDD6391BF-SA) is
in compliance with Directive 2014/53/EU. The
full text of the EU declaration of conformity and
power efficiency information is available at:
bt.com/help/hybridconnect
Restrictions
Operations in the 5.15-5.35GHz band
are restricted to indoor usage only.
BE BG CZ DK DE
EE IE EL ES FR
HR IT CY LV LT
LU HU MT NL AT
PL PT RO SI SK
FI SE UK NO IS
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Radio transmission information
Frequency range
(GHz)
Max power in
the range (dBm)
5.15 - 5.25 23
5.25 – 5.35 23
5.470 – 5.725 30
LTE Bands 1/3/7/20/38 <23 dBM
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countries. App Store is a service mark of Apple
Inc. Google Play and the Google Play logo are
trademarks of Google Inc.
App is compatible with iOS 9.0 and above,
Android 6 and above.
Available in other formats including braille, large
print or audio CD. If you would like a copy, please
call 0800 800 150*.
Hybrid
Connect
User guide
British Telecommunications plc, 81 Newgate St, London, EC1A 7AJ, UK.
© British Telecommunications plc 2020. Registered in England no 1800000.