BT Smart Hub 2 User manual

Let’s get started
© British Telecommunications plc 2020
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Available in other formats including braille,
large print or audio CD. If you would like a
copy, please call 0800 800 150*.
Important safety and care instructions
Your Smart Hub 2 from BT is manufactured to
comply with European safety standards. Please
read the following instructions carefully before
installing and using it.
Keep these instructions safe for future reference.
Installation and location
• For indoor use only in the UK.
• Position all parts, including power adapters
away from heat and sun (eg away from
radiators, window sills or other electrical
equipment that can get hot).
• Keep area ventilated (eg don’t put in
cupboards or back of sofas) and don’t block
any vents with objects or thick carpets.
• Keep device and cables out of young
children’s reach.
• Only use power adapters provided by BT for
this specic device; contact our helpdesk if
you need a replacement.
• Electronic devices hate liquids; don’t place
devices and power adapters in damp areas or
near sources of water or splashes.
• This device uses wireless technology; check
before using or installing where restrictions
may apply such as in hospitals.
• Product may cause scratches or marks if placed
on fragile surfaces (eg veneered wood or
delicate fabrics); place on a mat if needed.
• Don’t use near ammable substances or in
a ammable atmosphere (eg warehouse
or garage).
• Designed for use at room temperatures
between 0°C and 40°C.
Care and maintenance
• Treat all parts with care; no shock or vibration,
and don’t pull or twist any cables.
• Dust with a soft dry cloth; don’t use water
or solvent.
• Regularly check that objects don’t cover any
parts or any vents that could cause overheating.
• When not in use, store in a dry place and away
from extreme heat or cold.
Warnings
• If your devices or power adapters appear
damaged, stop using them immediately.
Switch o your electrical socket if it’s safe to
do so and contact our helpdesk.
• Don’t try to open your devices or power
adapters. There are no serviceable parts and
you risk an electrical shock.
• This device has been evaluated for and shown
to be compliant with European Guidelines
when installed and operated with a minimum
distance of 20cm between the unit and
your body.
• There is a slight chance your product could
be damaged by an electrical storm. We
recommend that you unplug the power and
phone line cord during a storm.
• If you’ve got a pacemaker please check with
your doctor before installation.
• Radio signals from this product may cause
interference to hearing aids.
Other information
The BT Smart Hub 2 contains code that is
covered by the GNU General Public License (GPL).
In accordance with the GPL, BT has made
the relevant code available for download at
bt.com/help/gplcode
Radio Equipment Directive Declaration
of Conformity
Hereby, British Telecommunications plc declares
that the radio equipment type Smart Hub 2 is
in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity
and power eciency information is available at:
bt.com/producthelp
Restrictions
Operations in the 5.15–5.35GHz band
are restricted to indoor usage only.
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PT RO SI SK FI SE UK
NO IS LI CH TR
Radio transmission information
Frequency range
(GHz)
Max power in the range
(dBM)
1.88–1.90 18.4
2.41–2.47 20
5.15–5.25 23
5.25–5.35 23
5.47–5.72 30
Disposing of your old electrical and
electronic equipment
The Government has a legal requirement to
minimise the unsorted waste disposal of electrical
and electronic equipment and to maximise its
separate collection and environmentally sound
management. The symbol shown here and
on a product, means you shouldn’t throw
it in your normal rubbish at the end of its
working life.
This product may contain substances that could
be harmful to people or the environment if it’s
not recycled correctly. The equipment provided
to you will remain the property of BT at all times
(excluding outright sale equipment). You’ll need
to return it back to us within 60 days of telling us
you want to cancel or we may need to charge you
for it. You can do this by following the easy steps
on bt.com/returns
As the environment is important to BT, simply
send your equipment back to us so we can get rid
of it in an environmentally friendly way.
If this equipment is a replacement for something
similar, then you can also dispose of your old kit
by following the instructions above.

Blue Your hub is connected to your
broadband okay.
If you can’t get online, it might be your
device. Try switching your device o
and on.
No light The power is o or the lights have been
turned o using the Hub Manager.
Check that the hub is plugged in,
switched on and that its lights haven’t
been turned o in the Hub Manager.
If this doesn’t x your issue call us on
the number below.
Green Your hub is starting up.
Wait for at least three minutes for it to
turn blue. If it stays green, turn your hub
o and on again. If the light still doesn’t
turn blue, use a paper clip to press your
hub’s factory reset button. If this doesn’t
x your issue call us on the number below.
Flashing
orange
Your hub is connecting to broadband.
Give it at least three minutes to connect.
The light will turn blue when your hub
is ready.
Manage your hub
Access the Hub Manager to manage your hub settings,
change the hub’s name or change passwords. Type
192.168.1.254 into a browser to view the Hub Manager.
Let’s set up your hub
Flashing
purple
The Hub is working but the Ethernet
cable isn’t connected.
If your Openreach modem has got more
than one Port/LAN port, try plugging
the Ethernet cable (red ends) into the
next one along. If this doesn’t x your
issue call us on the number below.
Orange Your hub is working but isn’t connected
to the internet.
Connect a device to your hub.
Open a new web browser window
and follow the on-screen help wizard
to get connected.
Red There’s a problem somewhere.
Using the Power button, turn your hub
o and on again. If the light still doesn’t
turn blue, use a paper clip to press your
hub’s factory reset button. If this doesn’t
x your issue call us on the number below.
WPS button
ashing
If it’s ashing blue, it’s waiting for you to
press the WPS button on your computer
or device (you’ve got two minutes). If it’s
ashing red, it didn’t connect – give it a
couple of minutes and try again.
What your hub lights mean Need more help?
1. Connect your Smart Hub 2
Plug the Ethernet cable (red ends) into your hub’s
WAN port. Then plug the other end into the Openreach
modem’s PORT 1 / LAN 1 port. (The number of ports
on these modems can vary.)
The My BT app is the quickest, easiest way to
manage your account on the go, check your usage
and get a helping hand with all your BT products.
Search ‘My BT’ in your app store to download.
2. Power up
Slide the two parts of the power supply until they click
into place. Connect the hub and turn it on. After at
least three minutes, a blue light will show that your
hub is ready.
If you’re still having problems you can call us on 0800 800 150.*
Go to bt.com/help
It’s the quickest and easiest way
to get help, all day, every day.
Chat with us online
at bt.com/chat
We’re here to help seven days a
week between 7am and 11pm.
Call us on 0800 800 150*
Any time between 8am and 9pm.
Make sure you’re next to your
hub with a computer or device
if you call.
Get help from other users
Join the conversations in the
BT Community forum at
bt.com/community
* Calls to our helpdesk made from the UK
mainland and mobile networks are free.
International call costs vary.
3. Connect your devices
Use your hub’s network name and password to connect
your devices to the internet. They’re on the back of
the hub. To quickly connect, you can scan the QR code
with your device’s camera.
If your device supports WPS, press the WPS button on
the side of the hub and follow your device’s instructions
to connect.
To hub
USB portPhone port
for Digital Voice customers only
Ethernet cable
Red ends
Hub wireless settings
Modem with
one port
Modem with
four ports
Factory reset button
Ethernet ports
1
Power socket
WPS button 2
3