BT Business Total Broadband User manual

BT Business Total Broadband
User Guide



To install your BT Business Hub, follow your handy  guide.
This User Guide contains more detailed set-up and service information,
including troubleshooting.
 4
Your BT Business Hub and BT Business Total Broadband service.
 6
Setting up your broadband service and BT Business Hub.
 17
Setting up extra features once you’re online – security, email,
networking, domain names, content screening, internet access control,
email, Static IP, BT Openzone, BT Business Broadband Voice (VoIP).
29
How to get help, if you need it.
 59

For a small charge, a BT Business IT Support engineer can visit and set up
your broadband, email and security – and give you a brief introduction
to the service. Making sure you get the most out of your broadband
whilst freeing up time so you can focus on running your business.
Call us on 0800 400 400*.
* Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See for details.
All calls made to BT or from BT may be recorded to help us give you a better service.
Learn about… Set-up Extra features Help

Learn about… Set-up Extra features Help



Your fast broadband is nearly here
Use this guide to nd out all about your BT Business Total Broadband service and
your new Business Hub, including more detailed set-up and how to get support
and advice, should you have any problems.

Please wait until your activation day (date advised in your ‘welcome’ letter or
email). Your service may not be activated until 8pm on your activation day.
 As you move
through the set-up, we’ll explain how the Hub shows if your service is active,
or whether you need to wait a little longer.

Your broadband service will give you the fastest speed your phone line can support.
Line speeds may vary depending on a number of factors, such as line quality,
distance from the exchange or usage on the network.
Your line needs time to establish its best broadband speed. To make sure you
receive the fastest, most reliable service possible on your line, we’ll remotely
test it for up to ten days after your broadband is activated. This may occasionally
interrupt your service and cause your speed to vary. This is normal, and your
speed will settle down after ten days.
: if you use an online speed checker to test your broadband speed
during these ten days, it may give you an inaccurate and misleading result.
If you have any problems, see Help on page 29.
We hope your new service boosts your business.
Best wishes,

Learn about… Set-up Extra features Help

Learn about…

Your complete broadband package includes lots of great features to
help you get the most out of the internet.
 
BT Business Total Broadband features and services 4
BT Business Hub 5
Broadband speed 5

BT Business Total Broadband includes lots of great features and services, including
email, security, web space and more.
Once your BT Business Hub is set up and you’re online, nd out about all the great
things BT Business Total Broadband has to offer at 

Desktop Help is a tool that identies problems with your broadband, email or
Wi-Fi connection, suggests quick xes or xes problems remotely.
It’s installed automatically when the CD included in your Welcome Pack is used to
set up your BT Business Total Broadband service. Once Desktop Help is installed,
you’ll see the icon on your desktop.
To help you make the most of Desktop Help, we recommend that you install it on
each computer connected to your BT Business Total Broadband service.
To nd out more about Desktop Help or to download it if it’s not already installed,
go to 
Learn about… Set-up Extra features Help

Learn about… 

Your BT Business Hub is a broadband router that can connect computers to the
internet using wired or wireless connections. Your Hub can share the broadband
service across separate computers and devices (e.g. printers) and BT services such
as BT Business Broadband Voice and BT Ofce Anywhere.

Your broadband service will give you the fastest speed your phone line can
support. Line speeds may vary depending on a number of factors, such as line
quality, distance from your exchange or usage on the network.
For accurate information about your broadband speed, see our speed checker
at 
Note: to make sure you receive the fastest, most reliable service possible on
your line, we’ll remotely test it for up to ten days after your broadband is
activated. This may occasionally interrupt your service and cause your speed to
vary. This is normal, and your speed will settle down after ten days.
If you use an online speed checker to test your broadband speed during these
ten days, it may give you an inaccurate and misleading result.
> More information on BT Business Total Broadband – go to

> Set-up – see page 6
> Extra features – see page 17
> Help – see page 29
Learn about… Set-up Extra features Help

Set-up

Getting set up with BT Business Total Broadband is easy. Simply follow
the separate  guide or use this section for more detailed
set-up information.
 
1When to start 6
2Check contents 7
3Unplug existing modem, router or Hub 8
4Fit ADSL lters 9
5Plug in Hub 10
6Check Hub lights 11
7Connect computer 11
8Connect extra computers 16
 
: you can only set up your broadband on or after your activation
date. If it isn’t your activation date yet, please wait until then before following
the steps below. Your activation date is in your ‘welcome’ letter and email.
Please wait until your activation day (date advised in your ‘welcome’ letter or email).
Your service may not be ready until 8pm on your activation day. 
 As you move through the set-up, we’ll
explain how the Hub shows if your service is active, or whether you need to wait a
little longer.
Learn about… Set-up Extra features Help

Set-up 
If you’re moving an existing broadband connection to BT, your existing connection
will stop working. When this happens, you can start setting up your Hub.
 
Open your Hub box and check you’ve everything you need to get started. You may
not need to use all the items enclosed to set up your broadband. We’ll explain what
you need as you go through this set-up.
If something you need to use is missing, call us on 0800 169 8639.
P1 P2

Broadband cable
(black with pink ends)
ADSL lters (x2)
BT Business Hub
and stand
Wireless settings
card
Ethernet cable
(yellow)
Note: you may also get a
BT Business Broadband
Voice adapter.
BTBusinessHub-XX
XXXXXXXXXX
XXXXXXXXXXXX
Power supply
Installation CD
BT B usi nes s T o tal Br oad ban d CD
v9.1.0
Follow Quick Start guide first
Learn about… Set-up Extra features Help

Set-up
 
If this is your rst connection to the internet, go to step 4.
If you already connect to the internet using a modem, router or Hub, it 
 to avoid problems with your new broadband set-up:
 if your computer is using a built-in modem: unplug the cable running from your
computer to the phone socket
 if your computer connects to a separate modem, router or Hub: unplug any
cables running from it to your computer, phone socket and mains power
If you already have broadband and ADSL lters attached to your phone lines, you
can leave them in place and re-use them with BT Business Total Broadband.
> If you already have a BT Business Hub, see page 41
> To continue to use your existing broadband modem or router, see page 40
> For information on disposing of electrical equipment, see page 54
Learn about… Set-up Extra features Help

Set-up 
 
You need to use ADSL lters to stop your telephone calls interfering with your
broadband service. Any devices (telephones, faxes, extension bells, digital TV boxes
(e.g. Sky®) or monitored-alarm systems) that plug into your phone line need lters
tted to them.

At  phone socket that you’re using:

> For help and examples on tting lters, see page 42
> If you don’t have enough lters, see page 44
> If you have an ADSL master socket, see page 44
  
Unplug the device
from the socket
Plug an ADSL lter
into the socket
Plug the device you just
unplugged into the ADSL
lter’s phone socket
Learn about… Set-up Extra features Help

 Set-up
 
Your Hub needs to be plugged into mains power and one of the ADSL lters that
you tted in step 4.
 Plug the broadband cable (with pink ends) into the DSL socket on your Hub and
the ADSL modem socket on one of the ADSL lters.
 Plug the power cable into your Hub’s power socket and a nearby mains
power supply.
Please  plug in the yellow Ethernet cable just yet – we’ll tell you when to
connect it, if you need to.
If the broadband cable isn’t long enough to reach one of your ADSL lters,
see ‘Can I use an extension lead to connect my Hub to my phone socket?’
on page 41.
Learn about… Set-up Extra features Help

Set-up 
 
Wait for your Hub’s Broadband and Internet lights to glow green. This will take a
few minutes.
If the Broadband and Internet lights aren’t glowing green after a few minutes,
see page 30.
 
Decide how you’re going to connect your computer to your Hub and choose
whether to use the CD or manual set-up. Using the CD will help you choose and
set up your connection.
 
Connect computer using CD (recommended) 12
Connect computer using wireless without CD 13
Connect computer using the Ethernet cable without CD 15
> If you don’t have a wireless adapter or your computer isn’t wireless-enabled,
see page 47
Learn about… Set-up Extra features Help

 Set-up

Run the CD to help you connect your computer to your Hub and make sure your
computer is set up correctly for using BT Business Total Broadband. If you have
more than one computer, run the CD on each one to connect it to your Hub.
 Insert the CD into the computer that you want to connect to your Hub.
 Wait a few moments for the CD to start, follow the on-screen instructions.
 If your CD doesn’t run automatically:
1 insert the CD into your CD drive
2 if asked to install or run a program, close this window
3 go to  and double-click on the drive containing the CD
4 double-click on the le name 
5 follow the on-screen instructions
> If CD doesn’t automatically run, see above or page 39
> If CD asks you to enter your  and , see page 39
Learn about… Set-up Extra features Help

Set-up 

 If your computer is already connected to your Hub using an Ethernet cable,
unplug this cable.
 Place your computer close to the Hub for a good wireless signal.
 If you haven’t already, install your wireless adapter in your computer using
the adapter manufacturer’s instructions. If you’re using a laptop with built-in
wireless, turn wireless on by either using the wireless switch (if your computer
has one) or activating wireless from within your wireless software. Your wireless
adapter must be 802.11b or g compatible.
If you don’t have a wireless adapter or your computer isn’t wireless-enabled,
see page 47.
 Find your Hub’s preset wireless network name/SSID and Wi-Fi key (WPA2).
These are printed on your wireless settings card (found in your Hub’s box) and
also on the side of your Hub.
 Follow the instructions for your computer’s operating system below or, if
your wireless adapter has its own software, use this to set up your wireless
connection – its help function may be useful if you aren’t sure how to do this.
Your wireless settings card Wireless settings label (on side of Hub)
BTBusinessHub-XX
XXXXXXXXXX
XXXXXXXXXXXX
Wi-Fi Key: 1234567890
S/N: 123456789012
P/N: 4201-003004-000
FLX
SSID: BTBusinessHub-### 2701HGV- C
Learn about… Set-up Extra features Help

 Set-up
 
  Click on the wireless icon
in the system tray
  Go to Start, click Connect To:
  Go to Start, click Connect To: then
click Wireless Network Connection
 Highlight your Hub’s network name
in the list (checking that the last three
digits match your Hub’s details, e.g.
BTBusinessHub-110) and click Connect.
 Type your Hub’s Wi-Fi key into the:
  Security key box
  Security key or passphrase box
  Network Key box
 Click Connect and wait a few moments
while your computer connects to
your Hub.
 Click the AirPort status icon in the
menu bar.
 Highlight your Hub’s network
name (checking that the last three
digits match your Hub’s details
e.g. BTBusinessHub-110).
 Click the Hub’s network name.
 Type your Hub’s Wi-Fi key into the
Password box.
 Click OK and wait a few moments while
your computer connects to your Hub.
 Open your web browser – you should be on the internet. If you can’t connect to
the internet, please restart your computer and try the ‘Connect computer using
wireless without the CD’ steps again.
> If your computer is showing the message, ‘Windows cannot congure this
wireless connection’, see page 50
> If you still can’t connect, we recommend that you run the CD and use
Desktop Help (see page 4) to help you x your problem
> If a dial-up window appears, see page 52
  – you’re now connected to BT Business Total Broadband using
your BT Business Hub. To continue set-up and explore your broadband service’s
great features, go to 
To connect extra computers, go to step 8 on page 16.
Learn about… Set-up Extra features Help

Set-up 

 Check that your computer has a spare Ethernet port. This is a small socket on the
back or side of your computer and is usually marked LAN, Ethernet,
or . If you aren’t sure, check your computer documentation.
 Plug one end of the yellow Ethernet cable into one of your Hub’s Ethernet sockets.
 Plug the other end of the Ethernet cable into your computer’s Ethernet socket.
 Open your web browser – you should be on the internet. If you can’t connect to
the internet, please restart your computer and try the ‘Connect computer using
the Ethernet cable without the CD’ again.
> If you still can’t connect, please check that your computer’s IP settings are
correct (see page 24) or run the CD
> If a dial-up window appears, see page 52
  – you’re now connected to BT Business Total Broadband using
your BT Business Hub. To continue set-up and explore your broadband service’s
great features, go to 
To connect extra computers, go to step 8 on page 16.
Learn about… Set-up Extra features Help

 Set-up
 
To connect extra computers, simply choose the way you’d like to connect from the
list below and then follow the steps on the relevant page.
Connecting extra computers 
Follow the steps on page 12.
Connecting extra computers 
Follow the steps on page 13.
Connecting extra computers 
Follow the steps on page 15.
Learn about… Set-up Extra features Help

Extra features 
BT Business Total Broadband includes extra features that you can set up
once you’re online.
: you may be asked to enter your admin password when changing
or saving settings in your Hub Manager. The default admin password for your
Hub Manager is your BT Business Hub’s serial number – you can nd this on
the side of your Hub. You can change this default password using your Hub
Manager (see page 52).
 
Security
– Your wireless network
– Changing security levels
– Firewall
18
18
18
20
Email 21
Networking 21
Domain names 22
Content screening 23
Internet access control 23
Static IP 24
BT Openzone wireless internet access 27
BT Business Broadband Voice 28

Learn about… Set-up Extra features Help

 Extra features

Make sure you’ve got an internet connection before changing your wireless security.

Your BT Business Hub is already set up with the following:
 a unique network name (SSID, or Security Set Identier)
 a network encryption key (WPA, or Wi-Fi Protected Access) for added security
 wireless security (WPA/PSK or WPA2-PSK, also known as WPA-Personal)
: Some older wireless adapters and laptops may not be compatible
with the default security settings on your Hub and may only support WEP
(Wired Equivalent Privacy) security. Most newer devices will support WPA/
WPA2. If your device doesn’t support WPA connection, see ‘How do I change
my Hub to accept WEP wireless connections?’ on page 48. Always make sure
you’re connected before you try and change any of your settings.

 Change the preset network name or SSID for your Hub. This helps to hide your
network from unauthorised users and potential hackers who may be scanning
for wireless networks.
When choosing a new SSID, we recommend that you avoid anything that could
identify the wireless network with your company, e.g. your company name,
location etc.
 Disable the broadcast of your wireless network name/SSID. Wireless network
devices automatically broadcast certain information, including the network
name/SSID. You can disable the broadcast of your network name/SSID, which
will help to hide your network from casual browsing. Any device wishing to
connect to your network must then type in the correct network name.
Learn about… Set-up Extra features Help

Extra features 
 Choose your own Wi-Fi key/wireless network passphrase. The preset Wi-Fi key is
printed on the label on the side of your Hub. We strongly recommend that you
change this to a passphrase of your choosing.
Please note the following points about your new passphrase, which will help to
make it more secure:
 it should include a mix of letters (upper and lower case), numbers and punctuation
 it should be unique
 it should not be easy for someone else to guess
 it should not be your company name, location etc
 Set up MAC (Media Access Control) address ltering. Every wireless and network
device has a unique identier, called a MAC address. Your Hub uses the MAC
address to report on the devices that are connected to it. By setting up MAC
address ltering, you can choose which devices you’d like to connect to your
Hub and also block any devices that you don’t wish to allow access.
 You have a choice of security levels. For extra security, you can change all your
devices or adapters to WPA2.
If you change your Hub’s Wi-Fi key or network name/SSID, all your wireless
devices will lose their connection to your Hub. You’ll need to reset each device
to match the new wireless settings.

 open your web browser, type  (for your Hub Manager) in the
address bar and press Enter or your return key, or double-click the Hub Manager
icon on your desktop
 click on the Wireless icon – the Wireless Conguration screen will appear
 when you’ve made your changes, click Save before you close the window.
You may be asked to enter your password – if you haven’t changed it, the default
password is the same as the serial number on the side of your Hub. Please note:
any custom encryption key entered is shown as ••••••••••.
Learn about… Set-up Extra features Help