BT Business Hub 3 User manual

BT Business Total Broadband
Getting started and troubleshooting
For online help, go to
www.bt.com/business/help/broadband

Contents 1
Contents
To install your BT Business Hub 3, please see the Getting Started section of
this guide.
Getting up to speed 2
Get some help 4
Getting started 6
Connect other computers and devices 10
About your Hub 16
Connection troubleshooting 20
Useful information 30
The small print 32
Index 34

2Getting up to speed
Getting up to speed
For the first ten days or so, your broadband might slow down or even stop now and
again. That’s normal. It takes that long for your broadband to reach its top speed.
You can help it along by leaving your Hub on all the time, and using your broadband
as much as you can for the first ten days.
After ten days, you can check your broadband speed at www.speedtester.bt.com
When you use the broadband speed tester:
• plug your computer directly into your BT Business Hub with an Ethernet cable –
if you use wireless or connect to a Local Area Network (LAN), you won’t get an
accurate result
• leave your browser open on your computer but close any other tabs or applications
• make sure there’s no one else using your network – if there is, you won’t get an
accurate result
• leave your computer to run the test until it finishes
The speed of your broadband line isn’t the only factor that affects how quickly you can
work online. There are other things you can do to improve performance:

Getting up to speed 3
Wireless or wired
A wireless connection can be very convenient, but it isn’t the fastest way to connect.
Connecting directly to your Hub with an Ethernet cable will be faster and more reliable.
If you’re going to connect wirelessly, remember that greater distances and being in
different rooms or on different floors will reduce connection speed and reliability.
Keep your Hub away from other electrical devices or large metal objects, as these can
interfere with the signal. You might also want to consider upgrading your computer
to the latest wireless ‘n’ technology for faster wireless speeds – you can now get wireless
cards with this at www.businessdirect.bt.com or high street computer shops.
Your computer and the internet
The power of your computer can greatly affect performance – if you have an older,
less powerful processor, you may not be getting the best out of your broadband speed
and might want to consider upgrading. Having lots of windows open and lots of users
accessing the internet at the same time on the same broadband line, can also affect
performance. And remember, if lots of people are accessing a web site, the site might
not be able to send information to you as fast as you can receive it.

4Get some help
Use these pages to find out where to get lots of help online or if you need
some help fixing a connection problem. There’s also connection
troubleshooting on page 20.
Online help
There’s no need to call and maybe wait in a queue if you’re online and need some help
or advice. Simply go to www.bt.com/business/help/broadband
Other ways to get help
Run BT Broadband Desktop Help – see below
Connecting other computers and devices: go to page 10.
Connection troubleshooting: go to page 20.
Desktop help – new and better than ever
BT Broadband Desktop Help (PCs only) is included with your BT Business Total
Broadband service. It’s a tool that identifies problems with your broadband, email or
wireless connection. Once it’s installed on your computer, it continually checks your
broadband connection. If there’s a problem, BT Broadband Desktop Help automatically
pops up to help fix it.
BT Broadband Desktop Help will:
• analyse your computer and equipment
• help you fix the problem, step by step
• automatically retest your connection
Get some help www.bt.com/business/help/broadband

Get some help 5
To open BT Broadband Desktop Help, just double-click on your desktop or download
it straight to your computer from www.bt.com/business/help/desktopdownload
Note: BT Broadband Desktop Help only works with PCs using Windows 7, Vista or
XP. Sorry, it doesn’t work with Macs. If you use a Mac, please try other help options
in this guide.
Once connected, your new fast connection means faster help, if you need it.
Just go to www.bt.com/business/help/broadband
If you still have problems connecting, see page 20.

6Getting started
Getting started
Follow these simple steps to set up your BT Business Hub 3 and get online
You can start setting up at any time, but if you’re new to BT Business Total Broadband
your line might not be activated until midnight on your activation day. We’ll show you
how to tell if your line’s active during set-up.
Ethernet cable
(yellow ends)
User guide
Hub pull-out
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This CD works wi th:
Microsoft® Windows® XP SPI
and above, Vist a and 7
Apple® Mac OS® 10.4 to 10.7.x
Use to set up your BT Business Hub and your computer or
add other computers, as prompted by your User Guide.
BT Business Broadband
installation CD
Check contents You’ve got two boxes:
Set-up CD
BT Business Hub 3
with power supply
Something missing? Contact us online at www.bt.com/business/help/contactus
or call the number under ‘Need help?’ in your ‘welcome’ emails and letters.
1
Hub box Welcome pack
ADSL filters (x2)
Broadband
cable (grey ends)

Getting started 7
2Unplug any existing
broadband equipment
If you’ve had broadband before –
from BT or elsewhere – unplug your
old modem, router or Hub and set it
aside. You can leave your ADSL filters
plugged in for the moment.
ADSL Filter
PHONE
ADSL
MODEM
3Fit ADSL filters
Fit an ADSL filter to every phone socket that you use in your place of work, unless
you have filters in place from a previous service. Use your new ones where you can.
Sockets could be used by telephones, faxes or other devices. These devices
need to use a filter to prevent interference with your broadband service.
1 2 3
If you’ve an ADSL master socket (which looks like this), plug
your broadband cable straight into the ADSL master socket’s
DSL socket.
ADSL v1.0

8Getting started
4Connect your Hub
1 Using the broadband cable (grey ends), connect your Hub to an ADSL filter.
2 Plug your Hub into a mains power socket.
2
1
5Wait for your Hub’s Broadband
light to glow blue
This will take a few minutes.
If it doesn’t glow blue, go to
page 20.

Getting started 9
6Insert the CD into your
computer to continue set-up
Set-up will take a few minutes.
No CD? Go to page 11.
All done
You should now be connected to the internet.

10 Connect other computers and devices
Connect other computers and devices
How to connect other computers or devices using the CD
Set-up will have helped you connect your main computer to BT Business Total
Broadband, but if you’d like to connect any other computers or devices, simply run your
CD on the computer or device and follow the CD’s set-up wizard. It’s the easiest way to
connect other devices.
My CD won’t run. What should I do?
PC users: click on My Computer in the Windows Start menu, right-click your CD
icon, then click BT Business Hub Setup.
Mac OS users: double-click the BT Total Broadband desktop icon, then double-click
setup.app.
How can I find out if my computer or device works with wireless?
Your BT Business Hub 3 is wireless enabled, so you just need to check that your
computer or other device can connect wirelessly.
If you’ve bought a laptop in the last couple of years, it’s likely to have wireless built
in but you may need to turn it on using a button or switch on your laptop. If you use
a normal desktop computer, this may also have wireless built in. If you aren’t sure,
check your laptop or desktop computer manual.
If your computer doesn’t have wireless built in, you’ll need to fit a wireless adapter.
You can get one at www.businessdirect.bt.com or most high street computer
shops. Check your computer manual to make sure the type of adapter you plan to
buy is compatible with your computer. We recommend that you get an 802.11n
compatible wireless adapter, though an 802.11b or g wireless adapter will also work.
To find out more, go to www.bt.com/business/help/hub3wifi

Connect other computers and devices 11
How to connect other computers or devices without
using the CD
If you’ve a wired device
Simply plug its Ethernet cable into one of the spare Ethernet (yellow) ports on the back
of your Hub.
We suggest you use an Ethernet connection if your computer or device is usually near
your Hub.
You’ll then need to check your network login details in your Hub Manager (see page 17).
If you’ve a wireless device such as laptop, netbook or smartphone
Use its wireless feature to connect to your Hub. You’ll need your Hub’s wireless network
name and wireless key. You can find these on your Hub’s handy pull-out (see page 16).
There’s a space on page 31 for you to keep a note of these details. Once you’ve found
these, follow the instructions that came with your device – for the Hub, read on.
If you’re trying to connect a computer or a device, turn on its wireless – there’s
usually some sort of switch. Then try hovering your mouse or cursor over the icons
in your computer’s system tray or status bar, and look for a wireless icon. If you’re
using Windows Vista or XP, you can also try clicking Start then Connect to… . If your
computer’s got a wireless connection, find your Hub’s wireless network name in any list
displayed (it will start with ‘BTHub3...’), highlight it and click Connect. If you need to,
type in your Hub’s wireless key.
You’ll then need to check your network login details in your Hub Manager (see page 17).

12 Connect other computers and devices
An even easier way to connect devices
Your clever new Hub has a WPS (wi-fi protected set-up) button. This means all
you need to do to connect a WPS-enabled device or PC (running Windows 7 or
Windows Vista with Service Pack 2) is:
• use the device or PC you’re trying to connect to broadband
• find and select your Hub’s network name
• click Automatically connect
• press the WPS button on your Hub within two minutes
To find out more about WPS, go to www.wi-fi.org/wifi-protected-setup
You may need these details:
Authentication type: WPA2-PSK or WPA-PSK
Encryption type: AES (WPA2) or TKIP (WPA)
Mode: infrastructure (not ad hoc)

Connect other computers and devices 13
What to do if you have a problem connecting your computer
to your Hub
If the computer’s never been connected to the Hub before, see the Getting Started section
of this guide.
Check the Hub lights table and troubleshooting on page 20. If the Broadband light is blue,
broadband to your Hub is okay. If your computer can’t connect, these tips may help.
1 If you haven’t already, press the Restart button on your Hub and then try
restarting your computer. This often gets connections up and running again.
2. If you’re trying to get to a certain web page, try getting a different web page.
The problem may be with the web site you’re trying to get.
3. If you’re using a firewall, check it isn’t blocking your web browser’s connection to the
internet. Try temporarily turning off your firewall and then restarting your browser. If
you can now get on the internet, there’s a problem with your firewall settings. To fix
this problem, see your firewall’s help information.
4. Make sure that the ‘Automatically detect settings’ box is checked in Internet Options/
Connections/LAN settings. Then restart your computer.
If your computer’s connected using an Ethernet cable (yellow ends)
Check that this cable is plugged in correctly by unplugging and plugging back in each end.
Or try plugging the Ethernet cable into one of the other yellow Ethernet sockets on the
back of your Hub.

14 Connect other computers and devices
If you’re using wireless, many things can affect a wireless connection
You could have a problem with interference on your wireless signal, your computer
settings or where your computer and Hub are placed. Keep your Hub and computer
wireless device away from large metal objects (such as PC cabinets or metal shelving),
which restrict the wireless signal and reduce connection speed and reliability.
These tips may help.
• Check that your computer’s wireless is turned on. Some laptops have a small switch
or you might need to turn it on from within your wireless software – please see your
computer manual for help
• If you’re using a wireless adapter, check it’s correctly connected and installed
• Check your wireless connection software – it should show if your computer’s
connected to your Hub. Try hovering your mouse or cursor over the icons in your
computer’s system tray (usually on the lower right-hand corner of the screen) – one
of these may show if your wireless is connected. Click or right-click on this to launch
wireless manager
If you still can’t get a wireless connection…
• Try moving your computer closer to your Hub
• Move your computer and Hub away from large electrical appliances
• Temporarily turn off other wireless devices, such as wireless TV/video senders or
security cameras
• If you’ve a desktop PC, check if the wireless adapter’s at the back – the signal will be
obstructed. To help improve the connection, try putting your PC on (not beneath)
your desk or inserting a wireless card in the front of your PC. Even better, consider
getting a longer Ethernet cable to plug into your Hub and computer – you can get
these from www.businessdirect.bt.com or high street computer shops
• If you’ve a laptop with an internal wireless card, consider getting an external adapter
with wireless ‘n’ technology. (Some of the latest laptops have wireless ‘n’ technology,
but if your laptop’s over a year old it’s likely to have ‘g’ technology, which has a lower
speed and range.)

Connect other computers and devices 15
Note: if your computer has an Ethernet port, try plugging in the Ethernet cable.
This may help you to get online. For more help with fixing connection problems,
go to www.bt.com/business/help/hub3
If you still have problems connecting, see page 20.
Change wireless channel
Your Hub is always monitoring the wireless channel it’s using and if it detects too much
interference, it will automatically change to another channel. If you want to refresh
a channel, follow the steps below. Or you can manually change to a channel of your
choice – but this will stop the automatic channel selection feature.
1 Open BT Broadband Desktop Help by double-clicking its icon on your desktop.
2 Click PC Healthcheck.
3 Click the wireless tab.
4 Follow the instructions to change wireless channel.
If you can’t use desktop help, you can manually change wireless channels using the
steps below. You’ll need a computer connected to the Hub to access your Hub Manager.
1 Access Hub Manager by typing http://btbusinesshub.home into the address bar of
your web browser.
2 Click Settings.
3 If asked, enter your Hub Admin password or set your own new password. You’ll find
your Hub Admin password on the bottom of your Hub.
4 In the Basic Settings menu, click Change the wireless channel to avoid interference.
5 Scroll down to the channel selection option and choose a new channel from the
drop-down menu. We suggest you try channel 1, 6 or 11 first.
6 Click Apply to confirm the change. Then wait 60 seconds for your computer to
find the new settings automatically. (You don’t need to change any settings on
your computer.)

16 About your Hub
Hub Manager
Your BT Business Hub 3 is like a computer. It has its own software running, which
controls how it works and what it does. You can change your Hub’s settings using your
Hub Manager – simply open your web browser and type http://btbusinesshub.home in
the address bar.
Access to your Hub Manager is secured using a password. When accessing the Hub
Manager for the first time, you’ll be asked to enter the Admin password – see your Hub’s
handy pull-out. You’ll then be asked to enter a new password of your choice. There’s some
space on page 31, if you’d like to write it down.
You can also enter a password hint that can help you remember your password when
you need it.
If you can’t remember your Admin password, you can use the Password Override feature.
When you’re in Hub Manager, press the Password Override button. Then press and hold
the WPS button for about 20 seconds and you’ll then need to enter the wireless key (see
your Hub‘s pull-out) as the username, and the serial number (see under Hub) as the
password. You’ll then need to enter a new password as if you were accessing the Hub
Manager for the first time.
About your Hub
12345678
1234ABCD
1234abcdef
BTHub3-ABCD
+064422+1234567890
MAC 000111222333444
Example only

About your Hub 17
Your network login details
If you want to set up your Hub without using the CD, or you’ve had to reset your Hub,
you’ll need to make sure that your unique network login username and password (sent
to you in your ‘welcome’ emails and letters) are entered in your Hub Manager.
Open your Hub Manager and click the Broadband User Name Configure button. Make
sure this matches the details sent to you in your ‘welcome’ emails and letters. If it doesn’t,
click Disconnect, enter the username and password sent to you and click Connect.
Note: if you’re using using a corporate VPN, you’ll need to disconnect first.
Then go to your Hub Manager at http://btbusinesshub.home and follow the
on-screen instructions.
Hub sockets summary
Broadband: ADSL
socket (grey)
connects your Hub to your broadband line via an ADSL filter
Broadband: BT Infinity
socket (red)
only for BT Infinity for business and fibre optic products
Ethernet sockets
(yellow) 1-4
connects computers, servers or other devices using a wired connection
(no. 4 is a GigE port, which is used for high-speed devices or servers)
USB socket for connecting USB 2.0 memory devices or external hard drives
Power socket connects your Hub to mains power using the Hub’s power cable

18 About your Hub
Hub features
Your Hub offers a wide range of features, many of which aren’t needed for day-to-day
use. Power Save mode and Access controls are popular everyday features that you may
find useful.
BT Power Save
Your BT Business Hub 3 comes with Power Save, which means it goes into sleep mode if
there’s been no activity for over five minutes. All lights will be dimmed and your Hub will
wake up as soon as you need it.
You can also set a manual Power Save to turn off wireless between preset times of the
day. You do this through your Hub Manager (the Power light will then be orange).
To find out more about your Hub features, go to www.bt.com/business/help/hub3
Static IP
If you’ve ordered Static IP addresses, you can find out more about them and how to
assign them at www.bt.com/business/help/IPAddresses
BT Wi-fi
Your new BT Business Hub 3 comes already set up as a BT Wi-fi hotspot, so you
can offer your customers wireless access from your premises – and even earn some
extra income. To find out how to change the settings or disable the hotspot, go to
www.bt.com/business/help/hub3wifi
WPS
You’ll also get a WPS (wi-fi protected set-up) PIN with your BT Business Hub 3. You
won’t need to use this yet, but might do in the future.
To find out more, go to www.bt.com/business/help/hub3