BT smart hub User manual

Business Smart Hub
User guide
Now with
Guest Wi-
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Hello
Powerful, clever and faster than ever
– your sleek new Hub has arrived.
Here’s what’s in this guide
What’s in the box 2
Get to know your Business Smart Hub 3
Set up and get connected 4
Guest Wi- 6
Get more with the Business app 7
Troubleshooting and Hub lights 8
Business Extras 10
If you ever need some help 11
Other information 11
Thanks again for choosing BT Business.
You made a good choice.
What’s in the box
Business Smart Hub
User guide
Business Smart Hub
User guide
Now with
Guest Wi-fi
Broadband cable
(grey ends)
Ethernet cable
(yellow ends)
Filter
Power cable and plug
(in two parts)
Extra sticker with
Hub details to put
somewhere handy
Find out more about your Hub at:
bt.com/business/hubhelp
Wireless Network Name:
BTBHub6–ABCD
Wireless Password/key:
www8wWww8wW
Admin Password forHub Manager
(view at 192.168.1.254):
8888wwww
Business Hub Info
2
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Connect to your
Hub’s Wireless:
Select your Wireless Network:
BTBHub-ABCD
1
Enter your Wireless
Password/key:
8888wwwwwWWW
2
Admin Password for
Hub Manager:
8888WWWW
Power
On | Off
Power
Factory
Reset
USB Gig Ethernet
1 2 3 4
Broadband
USB port
To connect a USB
device, like a hard
drive or printer
Three Gigabit
Ethernet ports
To connect devices
for a more stable
connection
WAN port
To connect
your Hub to the
external modem
Power socket
Get to know your Business Smart Hub
Front Back
Hub status light
Have a look at pages 8–9 to see
what your Hub lights mean
Broadband port
Hub wireless settings
A handy removable card with
all the details and passwords
you’ll need (your Admin
password is on the back)
WPS button
and light
A quick way to
connect wireless
devices without
a password
Factory Reset
button
See page 9
3For more help, go to bt.com/business/hubhelp
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Getting ready for your new broadband
We’ve arranged for an engineer to come and
set up your Hub. Here’s what you need to do
to get ready and what to do once they’ve got
you connected.
Your new equipment
Keep your new Smart Hub somewhere safe for when the engineer
comes to set up your broadband.
Installing Business Broadband at your premises
The engineer will help you decide the best place for your Hub.
They might also suggest installing some extra cabling to give you
the fastest speeds and best wireless coverage.
Power sockets
The engineer will usually t the Hub near a main phone socket.
So make sure you’ve got a spare power socket there or have an
extension cable available.
Alarms
If you’ve got an alarm on your phone line, please tell the alarm
provider that there might be a false alert while we’re installing
your broadband.
A blue light shows your Hub is ready.
Once everything’s set up
When your Hub is connected and your broadband is up and running,
the Hub’s light will glow blue.
Now you can connect your devices, nish setting up online with
Smart Setup and switch on Guest Wi-.
1
4
Welcome to BT Business Broadband
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Smart Setup
When you connect a device to the Hub for the rst time, open
your web browser. Then use Smart Setup to manage any of your
Business Extras.
Prefer a wired connection?
Using the Ethernet cable (yellow ends), connect your device to
Ethernet port 1, 2 or 3 on the back of the Hub.
Connect to your
Hub’s Wireless:
Select your Wireless Network:
BTBHub-ABCD
1
Enter your Wireless
Password/key:
8888wwwwwWWW
2
Admin Passwordfor
Hub Manager:
8888WWWW
Power
On | Off
Power
Factory
Reset
USB Gig Ethernet
1 2 3 4
Broadband
Connect to your
Hub’s Wireless:
Select your Wireless Network:
BTBHub-ABCD
Enter your Wireless
Password/key:
8888wwwwwWWW
Admin Password for
Hub Manager:
8888WWWW
The password/
key is case
sensitive
WPS button
Connect your devices
You’ll need the Hub’s wireless network name and password.
They’re on the back of the Hub. Your Hub will be called something
like BTBHub6-ABCD. If the device supports WPS, press the WPS
button on your Hub so you can connect without a password.
Go to your Hub Manager
From here, you can switch on Guest Wi-Fi and change
any Hub settings.
Turn over to see how.
2
4
3
5For more help, go to bt.com/business/hubhelp
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Switch on Guest Wi-Fi
Oer free, secure wi- for your guests – without the need
for a password.
You’ll like Guest Wi-Fi because:
your network is safe and secure
guests won’t need a password
they’ll be happier and stay longer
your private network is prioritised.
Note: Guest Wi-Fi can have up to 13 users at a time.
Performance will vary with your broadband speed.
To nd out more about Guest Wi-Fi, or if you’d like to leave any
feedback, head over to bt.com/business/guestwi
5How to switch on Guest Wi-Fi
1Make sure your Hub is set up and connected to the internet
(see page 4).
2Open a web browser window and type http://btbusinesshub.home
into the address bar to open your Hub Manager.
3Click on the Public Wi-Fi tile (beneath Wireless).
4Enter your Admin password (it’s on the card on the back of your
Hub – it’s not the same as your Wireless password).
5Toggle Guest Wi-Fi on and conrm you want to make the change.
6Once it’s ready BT_Guest_Wi-Fi will be shown as ‘Active’, but
sometimes it will appear in your devices’ available wi- networks
before the Hub Manager shows it is ready. It usually takes a few
minutes but can take up to 24 hours to turn on.
 Howtogetastrongwi-signal
To make the most of your wi-, follow the tips at
bt.com/business/yourwi-
8
Other settings you can change using Hub Manager
Apart from switching on Guest Wi-Fi, you can also change
your username and password, Admin password, wi- settings
and test your broadband. You can log in to your Hub Manager
using steps 1–2 above.
All done.
6
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Download the Business app
It’s available for Apple®and Android™smartphones.
Go to the Apple App Store®or Google Play™on
your device and search for ‘BT Business app’.
The Business app makes it easy to manage your account
and services, and get help if you need it.
Download the app to:
track or change an order and get updates about its status
check or change an engineer appointment
view your bills and manage payments
get help with your business services
track a fault
check the service status
and if you can’t nd what you need, you can chat with us.
Or log in to your BT Business My Account at bt.com/business/myaccount
Get more with the Business app
7For more help, go to bt.com/business/hubhelp
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No light Green Flashing orange Flashing purple
Orange Red Blue White WPSbuttonashing
What’s happening
The power is o or
you’ve turned the
light o
What’s happening
The Hub is starting up
What’s happening
The Hub is connecting
to broadband
What’s happening
The Hub is working but
your broadband isn’t
connected
What’s happening
The Hub is working
but isn’t connected
to the internet
What’s happening
There’s a problem
somewhere
What’s happening
The Hub is working ne
What’s happening
Your Hub is connected
in bridge mode
What to do
If it’s ashing blue, it’s waiting for you to
press the WPS button on your computer
or device (you’ve got two minutes).
If it’s ashing red, it didn’t connect
– give it a couple of minutes and
try again. No light means that it’s
connected successfully
What to do
If you haven’t turned
the light o, check that
the Hub’s power button
is on, its power cable is
plugged in correctly at
the mains and power is
turned on.
If there’s still no light, call
us on 0800 800 154
What to do
Wait a couple of
minutes for it to start
What to do
Give it a minute or two
to connect. The light
will turn blue when
your Hub is ready
What to do
Make sure your
broadband has been
activated (you should
have received a text
or email).
It could take up to
midnight for it
to connect for the
rst time
What to do
Connect a device to
your Hub using a cable
or wi-. Open a new
web browser window
and follow the on-
screen help wizard to
get connected
What to do
Using the power
button, turn your Hub
o and on again.
If the light still doesn’t
turn blue, use a paper
clip (or something
similar) to press your
Hub’s Factory Reset
button.
If this doesn’t x it, call
us on 0800 800 154.
Have your Hub and a
computer or device
close to hand
What to do
If you can’t get online,
there might be a
problem with your
computer, tablet or
mobile device. Turn it
o and then on and
try again.
If you’ve still got a
problem, get some help
from the manufacturer
or supplier
What to do
Your Hub is connected
and working ne but
as a modem only. Wi-
is o in this mode and
you’ll need to connect
another router to use
as an access point. You
can switch o bridge
mode in Hub Manager,
if needed
Troubleshooting and what your Hub lights mean
If your Hub is showing an
orange light, it’s running
okay but needs a bit of help
connecting to the internet.
Here’s what to do
1Connect a device to the Hub using wireless
or an Ethernet cable (see page 5).
2Open a new web browser on your device.
3Click on Start Troubleshooting.
4Follow the on-screen help wizard to
get connected.
8
Welcome to BT Business Broadband
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No light Green Flashing orange Flashing purple
Orange Red Blue White WPSbuttonashing
What’s happening
The power is o or
you’ve turned the
light o
What’s happening
The Hub is starting up
What’s happening
The Hub is connecting
to broadband
What’s happening
The Hub is working but
your broadband isn’t
connected
What’s happening
The Hub is working
but isn’t connected
to the internet
What’s happening
There’s a problem
somewhere
What’s happening
The Hub is working ne
What’s happening
Your Hub is connected
in bridge mode
What to do
If it’s ashing blue, it’s waiting for you to
press the WPS button on your computer
or device (you’ve got two minutes).
If it’s ashing red, it didn’t connect
– give it a couple of minutes and
try again. No light means that it’s
connected successfully
What to do
If you haven’t turned
the light o, check that
the Hub’s power button
is on, its power cable is
plugged in correctly at
the mains and power is
turned on.
If there’s still no light, call
us on 0800 800 154
What to do
Wait a couple of
minutes for it to start
What to do
Give it a minute or two
to connect. The light
will turn blue when
your Hub is ready
What to do
Make sure your
broadband has been
activated (you should
have received a text
or email).
It could take up to
midnight for it
to connect for the
rst time
What to do
Connect a device to
your Hub using a cable
or wi-. Open a new
web browser window
and follow the on-
screen help wizard to
get connected
What to do
Using the power
button, turn your Hub
o and on again.
If the light still doesn’t
turn blue, use a paper
clip (or something
similar) to press your
Hub’s Factory Reset
button.
If this doesn’t x it, call
us on 0800 800 154.
Have your Hub and a
computer or device
close to hand
What to do
If you can’t get online,
there might be a
problem with your
computer, tablet or
mobile device. Turn it
o and then on and
try again.
If you’ve still got a
problem, get some help
from the manufacturer
or supplier
What to do
Your Hub is connected
and working ne but
as a modem only. Wi-
is o in this mode and
you’ll need to connect
another router to use
as an access point. You
can switch o bridge
mode in Hub Manager,
if needed
Connectto your
Hub’sWireless:
Selectyour Wireless Network:
BTBHub6-ABCD
1
Enteryour Wireless
Password/key:
8888wwwwwWWW
2
AdminPassword for
HubManager:
8888WWWW
Power
On| Off
Power
Factory
Reset
USB GigEthernet
1 2 3 4
Broadband
9For more help, go to bt.com/business/hubhelp
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You can add and manage these at bt.com/business/myaccount. Here’s a summary of what you get.
Business Extras
Included as standard
AccesstovemillionBTWi-UKhotspots
Get free, unlimited data when you’re connected to the internet
in a BT Wi- hotspot
Broadband support 24/7
Find support for your broadband 24 hours a day, with online self-
help tools, reporting, tracking and answers to common questions
Free Guest Wi-Fi
With Guest Wi-Fi, you can oer all your customers free, unlimited
wi- with one simple ‘click’ and no password or log in page.
Optional extras
Static IP address
It’s unique to you and doesn’t change. You’ll need one if you’re running
servers, websites, FTP hosting or need other bespoke connections
Mozy Backup
Automatically back up your documents and data using a highly
secure encrypted service. It helps protect your business from data
theft, ransomware attacks and accidental deletion of documents
BT Device Protection by Symantec
Guard your business, anywhere, with internet security and anti-virus
protection for PCs, Macs, tablets and smartphones
IT Support for PCs, Macs, devices and servers 24/7
Get enhanced technical support on up to ve devices for your
broadband, PCs, Macs, smartphones, tablets, servers and software,
24 hours a day
Microsoft®Oce365
Work online or oine with access to Microsoft Word, Excel,
PowerPoint, Outlook, Skype and OneDrive from your computer,
tablet or phone
10
Welcome to BT Business Broadband
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If you ever need some help
Choose the way that suits you.
Go to bt.com/business/help
It’s the quickest and easiest way to get help, all day, every day.
Chat to us at bt.com/bbchat
We’re here to help Monday to Friday, between 8am and 8pm.
Call us
If you need to talk, give us a ring on 0800 800 154. Make sure
you’re next to your Hub with a computer or device if you call.
Get help from other users
Join the conversation in the BT Business Community Forum at
business.forums.bt.com
Other information
Radio Equipment Directive Declaration of Conformity
Hereby, British Telecommunications plc declares that the radio
equipment type Business Smart Hub Type A is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at
bt.com/business/hubhelp
Radio transmission information
Frequency range (GHz) Max power in the range (dBm)
2.412 – 2.742 19.98
5.15 – 5.25 22.87
5.25 – 5.35 22.89
5.37 – 5.725 25.53
The BT Smart Hub contains code that is covered by the GNU General
Public License (GPL). In accordance with the GPL, BT has made the
relevant code available for download at bt.com/help/gplcode
Your Hub is classed as electrical or electronic equipment,
so DO NOT put it in your normal rubbish bin. You’ll nd
instructions for recycling the Hub and other BT equipment on
the back of your Hub’s box.
Your device’s operating temperature range is between +10°C
and +45°C.
11For more help, go to bt.com/business/hubhelp
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Ocesworldwide
The services we’ve described in this publication may not
always be available and we may change them. Nothing
we’ve written here is contractual. When we supply
services and equipment, our terms and conditions apply.
© British Telecommunications plc 2018
We’re registered in England at 81 Newgate Street,
London EC1A 7AJ (company number 1800000).
Written and designed by Muse Publishing and
The Art & Design Partnership (ADP).
All third party trade mark rights are acknowledged.
Call 0800 800 150 to get this leaet in Braille,
large print or audio CD.
BTB EI-FTTP 4.0
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