BT In Touch 2000c Carer User manual

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
User Guide
BT IN TOU H 2000c
SOME FEATURES
OF THIS PHONE REQUIRE
SUBSCRIPTION TO A CALLER
DISPLAY SERVICE FROM YOUR
NETWORK PROVIDER.
A QUARTERLY FEE IS PAYABLE.

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
Please open this page for an ‘At a glance’ guide
to your BT In Touch 2000c.

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
Please open this page for a further
‘At a glance’ guide to your BT In Touch 2000c.

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
2

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422 BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
Handset park (for wall-mount use only)
When you leave the phone during a conversation, you can place the handset on here.
Dial button
Press to dial a number shown in the display.
Directory button
Use to access numbers stored in the directory.
Cancel Button
Used to delete entries in the Directory and Calls List.
Secrecy button
Held down, this button allows you to speak to someone in the same room
without the person on the other end of the line hearing your conversation.
Divert button
Used to access and setup the diversion of calls to another phone, such as
a mobile phone. A Call Diversion network service must be subscribed to.
Recall button
Use with some Calling Features and for transferring calls on certain switchboards.
3 uickdial memories
Use to store your VIP numbers or Quickdial numbers.
Setup button (under uickdial memory label)
To check and change optional features on your phone.
VIP
Will flash when the BT In Touch 2000c receives a call from
one of your VIP numbers.
Microphone
Use in ‘handsfree’ conversation.
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
Handsfree
V
o
l
u
m
e
Redial
Cancel
Store Secrecy
R
Dial
Divert
Calls Directory
c
Setup
Volume button
Use to adjust the handsfree (loudspeaker) volume.
Also use it to move the cursor left and right when
editing names and numbers.
uickdial memory label
For keeping a record of your
VIP/Quickdial numbers.
At a glance
Calls button*
Used to access the Calls List (the list of numbers that have called you).
Handset hook
When the phone has been wall-mounted, it keeps the handset in place.
Store button
Use to store phone numbers in the Quickdial memories and directory.
Speaker
When in handsfree, your caller’s voice will be heard through the speaker.
Ringer volume and ringer tone switches (underside)
Use to adjust the volume and tone of the ringer.
Redial button
Press to redial the last number dialled. Handsfree button
Allows you to use the phone
without lifting the handset
Display
Displays time and date, call information
and User prompts.
M1
M2
M3
* Subscription to a Caller Display network service is required to use this feature.
1

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
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In this guide
BT Calling Features 20
Caller Display 20
Call Diversion 20
Call Waiting 21
Ring Back 22
Three Way Calling 22
1471 Call Return 23
Desk and wall-mounted
phone positions 24
Raised 24
Wall mounted 25
Maintenance 27
elp and advice 28
Technical specification 29
Index 30
At a glance 1
Introduction 4
Unpacking 4
For your records 4
Safety 5
Setting up your phone 6
Storing VIP numbers 10
Using the Divert button 11
Using the telephone 13
Making and receiving calls 13
Using handsfree 13
Redial 14
Calls button and Calls List 14
Using the R (recall) button 16
Secrecy 16
Directory 17
To use your Cancel button 18
Warning alerts 18
Optional settings 19

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
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Introduction
You can expect your BT In Touch 2000c to provide
many years of quality service. Please read the
instructions carefully before use and keep this user
guide for future reference.
For your records
Date of purchase:
Place of purchase:
Serial number:
Purchase price:
For warranty purposes, proof of purchase is
required, so please keep your receipt.
Unpacking your BT In Touch 2000c
Check that your BT In Touch 2000c is complete.
If anything is missing, please contact your place of
purchase immediately.
BT In Touch 2000c
1 base stand for wall
mounting or raised mounting
1 mains adaptor
6 x AA batteries
Wall plugs and screws

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
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Use the power adaptor and the
batteries supplied. Spare batteries and
power adaptors are available from BT
Shops. The power adaptor item code
is: 870629.
We advise against placing these
products on antique, veneered or
wooden surfaces as damage may occur.
Do not use the BT In Touch 2000c
in damp, humid conditions such
as bathrooms.
Do not expose the BT In Touch 2000c
or related equipment to fire or water.
Do not use the BT In Touch 2000c
in places where there are explosive
hazards.
Safety information

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
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Setting up your phone
Please follow all the steps in the order shown
1Plan where you will put your
BT In Touch 2000c Phone
The phone should be within 2 metres of a phone
socket.
2Install (or replace) the batteries
You must fit the batteries supplied before you
attach the base stand for either raised or wall-
mounting positions. Connect the telephone line cord
If you do not have a modern phone socket, then you
can call BT on Freefone 0800 800 150 and ask for a
BT engineer to come and fit the correct type. This is
a chargeable service.
Open the battery cover on the underside of your BT
In Touch 2000c. Insert the 6 x AA Alkaline batteries.
Please note
The BT In Touch 2000c will beep and a warning
message will appear in the display if the telephone
line is disconnected or there is no mains power.
Don’t worry - this just means the alert features on
the phone are working.
Warning
Your BT In Touch 2000c is only designed to
operate in a normal domestic environment.
Warning
Before installing (or replacing) the batteries, the
phone must be disconnected from the phone line
and the mains power.

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
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RINGER
R1
R2
R3
RINGER
VOLUME
HI
LOW
OFF
4Select ringer volume
The ringer volume switch is on the underside of
your phone.
Set the volume of the ringer to High, Low
or Off.
This should be done before you attach the base
stand for either raised or wall-mounted positions.
5Select ringer tone
The ringer tone switch is on the underside of your
phone.
This switch allows you to select the pitch required
for the ringer.
R1: for a low-pitched tone
R2: for a medium-pitched tone
R3: for a high-pitched tone
This should be done before you attach the base stand
for raised or wall-mounted positions.
6Connect the power cable
Plug the power cable into the socket on the
underside of your BT In Touch 2000c as shown.
The cable needs to be pressed in to its channel
to keep it out of the way. The way you do this
will depend on how you have positioned your phone
(with or without the base stand, wall-mounted or
not). See ‘Desk and wall-mounted phone positions’
on page 24.

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
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D
E
F
M
N
O
W
X
Y
Z
Setup
Lift label
7Positioning your BT In Touch 2000c
Your BT In Touch 2000c Phone can be positioned in
3 different ways:
• Flat on a table or desk.
• Raised position on a table or desk using
the base stand.
• Wall-mounted using the base stand.
See ‘Desk and wall-mounted phone positions’ on
page 24.
8Setting time and date
(with Caller Display)
If you have already subscribed to a Caller Display
network service, the time and date on the display will
be set automatically when the first incoming phone
call is received. For more information about BT
Calling Features, call BT on Freefone 0800 800 150.
To set the time and date manually
Your BT In Touch 2000c uses the
12-hour clock.
Lift the label surrounding the Quickdial
memory buttons to reveal the Setup button.
9Setting time and date (manually)
If you have not subscribed to a Caller Display
service, you can set the time and date manually.
Please note
Make sure you test your phone before you finally
fix it in position.

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
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Press the Setup button.
Enter 5then 0using the keypad.
The display shows: (the hour flashes)
Enter the hour using the keypad.
Press the Setup button (minutes flash).
Enter the minutes using the keypad.
Press the Setup button (
AM/PM flashes).
Press the ✱button to set
AM .
or
Press the #button to set
PM .
Press the Setup button (month flashes).
Press the -/+on the Volume button to
select the month.
Press the Setup button (day flashes).
Enter the day using the keypad.
Press the Setup button to confirm the
setting.
Setup
Setup
J
K
L
Setup
V
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Setup
Setup
Setup
12:00 AM 01 JAN

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
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Storing VIP numbers
For your BT In Touch 2000c to function properly,
you should subscribe to a Caller Display service and
programme your phone with the names and phone
numbers associated with your VIP(s).
Storing the VIP number as a
Quickdial memory
Press Store. The display shows:
Select ‘location’ by pressing one of the
memory buttons, either M1 or M2 or M .
The display shows (if M2 was pressed):
The display then shows:
Enter the phone number.
Press Store. The display then shows:
Enter a name for this phone number. Use
the keypad to type in letters by pressing the
number button which contains the letter
you want. Press the button until the letter is
shown. For example, to show ‘
JOHN ’.
Press the 5button until the display shows
J .
Press the 6button until O is shown.
Press the 4button until
H is shown.
Press the 6button until
N is shown.
Press Store, the display shows:
The phone number is now stored.
✓
J
K
L
M
N
O
G
H
I
M
N
O
Store
STORED
Store
Please note
When storing and editing names and numbers, you
can use the -/+on the Volume button to move the
cursor left and right or add a space and the 1button
to enter + or - in the name, for example. Mum + Dad.
If you wish to enter a pause in the telephone
number, (for example, when using a switchboard)
press the Redial button in the appropriate place.
12:00 AM 03 JAN
SELECT LOCATION
MEMORY 2
ENTER NUMBER
THEN PRESS STORE
ENTER NAME
THEN PRESS STORE
Store

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
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Divert
Dial
To set calls to divert to another phone
Press the Divert button. The display shows:
Press the Dial button.
You may hear instructions from your network.
Enter the phone number you wish to divert
all calls to.
To set VIP status
Press the Store button. The display shows:
Press the
#
button. The display shows:
Select M1, M2 and/or M .
Press the Store button.
Now, when one of your VIP callers rings you,
the light on the phone will flash and beep.
When you answer the phone the beeps will
stop, but it will continue to flash.
Press and hold the Cancel button to stop
the flashing.
To switch off VIP status
Press the Store button. The display shows:
Press the
#
button. The display shows:
and the quickdial memories already
selected for VIP status.
Press each quickdial memory location you
wish to remove from VIP status.
The display reverts to standby and your
chosen settings are saved.
Please note
To use this feature you must first subscribe to a
Call Diversion calling feature service. The Divert
service applies to any phone you have in your
home. Divert is specific to your telephone line
and not individual telephone equipment.
Using the Divert button
You can divert all incoming calls to another number
where you can be reached.
EMERGENCY
STATUS
SELECT LOCATION
EMERGENCY
STATUS
SELECT LOCATION
OPERATE DIAL TO
SET DIVERT
Store
Store
Store
Cancel

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
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Divert
Dial
When confirmed by the network, replace
your handset.
The network will now automatically
divert all incoming calls to the
phone number you have entered.
✓
To cancel the Divert feature
Press the Divert button twice.
The display shows:
Press the Dial button.
When confirmed by the network, replace
your handset.
Please note
Not all networks will give voice confirmation.
OPERATE DIAL TO
CANCEL DIVERT

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
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Using the telephone
Handsfree
Handsfree
Making and receiving calls
To dial a Quickdial/VIP memory number
Lift the handset, or press the Handsfree
button.
Press the required Quickdial/VIP memory
button, for example M1, M2 or M .
The number stored on that Quickdial/VIP
memory button is dialled.
To make a call
Lift the handset and listen for a dialling
tone.
Dial the number you require.
To end the call, replace the handset.
To receive a call
When the phone rings, either:
Pick up the handset and speak.
Or
Press the Handsfree button.
Using handsfree
The handsfree feature allows you to use the phone
without picking up the handset, giving you more
freedom while you are speaking on the phone.
You can hear the caller’s voice through the
built-in speaker.
You can adjust the speaker volume with the
handsfree speaker volume control on the front
of the phone.

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
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V
o
l
u
m
e
V
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e
Handsfree
Handsfree
Handsfree
To adjust the speaker volume
Press –to reduce the volume.
Press +to increase the volume.
To answer a call in handsfree
When the phone rings, press the Handsfree
button and speak.
To make a handsfree call
Press the Handsfree button.
The handsfree light comes on and you can
hear the dialling tone.
Dial the number you require.
Now speak to your caller through the
microphone.
You can lift the handset at any time during
the conversation.
To end your call, either replace the handset
(if lifted) or simply press the Handsfree
button.
Redial
Calls button and Calls List
Your BT In Touch 2000c can store up to 30
incoming numbers with the time and date of each
call. If you have stored the name of the person in
the Directory, then the name will be displayed,
rather than the number. Your calls will be listed
in date/time order. When a new call has been
received, the red incoming call indicator light will
flash to let you know.
To redial the last number dialled
Lift the handset or press the Handsfree
button.
Press the Redial button.
The phone will automatically dial the last
number dialled.
Handsfree
Redial

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
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Calls
Calls
Cancel
Calls
DELETED
then
LIST EMPTIED
Cancel
To view the Calls List
Press the Calls button. The display shows
details of the most recently received call.
Each press of the Calls button displays the
previous call.
If you press and hold down the Calls button,
the display will auto-scroll through the
entire list.
To dial a number shown in the Calls List
Press and hold down the Calls button to
scroll through the Calls List until you come
to the entry you wish to dial.
Press the Dial button.
The number is shown on the display and is
dialled automatically.
To delete an individual call from the
Calls List
Press and hold down the Calls button to
scroll through the Calls List until you come
to the entry you wish to delete.
Press the Cancel button twice in quick
succession. You will hear 2 beeps and the
display will show:
(after first press)
To delete all calls from the Calls List
Display any call from the Calls List.
Press and hold down the Cancel button for
about 6 seconds until the display shows:
Dial
2:39 pm 15 APR
0208 100 5 78
2:39 pm 15 APR
0208 100 5 78
PRESS CANCEL TO
DELETE

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
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then
Calls
Directory
Store
Store
Store
To copy numbers stored in the Calls List
to the Directory
Numbers stored in the Calls List can be
copied to the Directory.
Press the Store button.
The display shows:
Press the Directory button.
The display shows:
Press and hold down the Calls button to
scroll through the Calls List, until you come
to the entry you wish to store, for example:
Press the Store button.
The display shows:
Enter the name using the keypad.
(See page 12.)
Press the Store button.
The display shows:
2:39 pm 15 APR
SELECT LOCATION
ENTRIES XX
ENTER NUMBER
THEN PRESS STORE
ENTER NUMBER
0181 100 5 78
ENTER NAME
THEN PRESS STORE
STORED
R
Secrecy
Using the R (Recall) button
This button is used with some network services or if
your phone line is connected to a switchboard.
To find out more about BT Calling Features, please
call BT free on 0800 169 1407.
To use the Secrecy button
This allows you to talk to someone in the
same room, without the person on the other
end of the line hearing your conversation.
Press and hold down the Secrecy button.
The Secrecy light will come on.
Release the Secrecy button to continue
your call.
Secrecy

BT In Touch 2000c ~ 3rd Edition ~ 28th July ’03 ~ 5422
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Store
Directory
Directory
You can store up to 10 names and numbers
in the Directory.
Storing names and numbers in the directory
Press the Store button.
The display shows:
Press the Directory button.
The display shows the number of entries
(up to 10).
Enter the phone number.
Please note
When storing and editing names and numbers, you
can use the -/+on the Volume button to move the
cursor left and right and add a space and the 1
button to enter + or -in the name, for example
Mum + Dad.
If you wish to enter a pause in the telephone
number (for example when using a switchboard),
press the Redial button in the appropriate place.
then
ENTRIES XX
ENTER NUMBER
THEN PRESS STORE
SELECT LOCATION
Store
Store
Dial
Directory
Press the Store button.
The display shows:
Enter the name of the person you wish to
store (see page 18 for how to enter names).
Press the Store button.
The phone beeps twice and the display
shows:
Dialling from the Directory
Press the Directory button repeatedly
until the display shows the number you
wish to dial.
Press the Dial button.
The entry shown on the display is dialled
automatically.
ENTER THE NAME
THEN PRESS STORE
STORED