BT IN TOUCH 1000 User manual

BT In Touch 1000 – Edition 03 – 01.11.05 – 7144
User Guide
BTIN TOUCH 1000

BT In Touch 1000 – Edition 03 – 01.11.05 – 7144
Use the power adaptor and the
batteries supplied. Replacement
batteries and power adaptors are
available from the Helpline on 0845
6011 406. The power adaptor item
code is: 872026.
We advise against placing these
products on antique, veneered or
wooden surfaces as damage may occur.
Do not use the BT In Touch 1000
in damp, humid conditions such
as bathrooms.
Do not expose the BT In Touch 1000
or related equipment to fireor water.
Do not use the BT In Touch 1000
in places wherethereareexplosive
hazards.
Safety information

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In this guide
Using the BT In Touch 1000
in an emergency 21
Starting an emergency call 21
What the caller will hear during
an emergency call 21
Cancelling an emergency call
at the BT In Touch 1000 22
Someone else is using the telephone line in
the caller’s home in the event of an emergency 22
Optional settings of the BT In Touch 1000 22
To set the voice prompts to ON or OFF 22
Toset the emergency cancel timer 23
To set the contrast of the display 23
BT In Touch Pendant 24
Registering your BT In Touch Pendant 24
Using the BT In Touch Pendant in normal use 26
Using the BT In Touch Pendant in an emergency 26
BT In Touch Pendant battery low warning 26
Maintenance 27
Cleaning 27
Service 27
Help and advice 28
Replacing the phone batteries 28
Product disposal instructions 28
Technical specification 29
At a glance 4
Introduction 6
Unpacking 6
For your records 6
Setting up your phone 7
Using your phone 10
Making and receiving calls 10
Using handsfree 10
Toadjust the speaker volume 11
Redial 11
Secrecy 11
Using the R (Recall) button 12
To store a number in the Quickdial memory 12
Desk and wall-mounted phone positions 13
Raised 13
Wall-mounted 14
Additional features available
on your BTIn Touch 1000 16
Using the Emergency button 16
Setting up the emergency facility
on your BT In Touch 1000 17
Entering your emergency contacts 17
Changing Quickdial memory numbers 18
Emergency announcements 19
Status announcements 20
Warning alerts 20

4
BT In Touch 1000 – Edition 03 – 01.11.05 – 7144
In Touch 1000
A
B
C
G
H
I
J
K
L
P
Q
R
S
T
U
V
Handsfree
V
o
l
u
m
e
Redial
C
Store Secrecy
R
BT In Touch 1000
At a glance
Handset hook
When the phone has been wall-
mounted, it keeps the handset in place.
Store button
Use to store phone numbers in the
Quickdial memories.
Speaker
When in handsfree, your caller’s voice
will be heard through the speaker.
Redial button
Press to redial the last number dialled.
Ringer volume and ringer tone
switches (underside)
Use to adjust the volume and tone
of the ringer.
Handsfree button
Allows you to use the phone without
lifting the handset.
Pendant receiver aerial
Aerial receives the Pendant signal to remotely
activate the emergency sequence or automatically
answer an incoming call in handsfree.

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5
1000
A
D
E
F
M
N
O
W
X
Y
Z
Cancel
Secrecy
Setup
Announce
Handset park (for wall-mount use only)
When you leave the phone during a conversation, you can place the handset on here.
Cancel button
Used to cancel the emergency sequence if activated.
Secrecy button
Held down, this button allows you to speak to someone in the same room without the
person on the other end of the line hearing your conversation.
Recall button
Use with some BT Calling Features and for transferring calls on certain switchboards.
Announce button (under Quickdial memory label)
Use to listen to messages and to record your own personal message (via the handset).
3Quickdial memories
Three Quickdial buttons that can be assigned to be used as emergency numbers.
Setup button (under Quickdial memory label)
Tocheck and change optional features on your phone.
Emergency button
Press in an emergency to start the emergency sequence.
Microphone
Use in ‘handsfree’ conversation.
Volume +/– button
Use to adjust the handsfree
(loudspeaker) volume.
M1
M2
M3
Quickdial memory label
For keeping a record of your
Quickdial numbers.

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Introduction
You can expect your BT In Touch 1000 to provide
many years of quality service. Please read the
instructions carefully before use and keep this user
guide for futurereference.
For your records
Date of purchase:
Place of purchase:
Serial number:
Purchase price:
For warranty purposes, proof of purchase is
required, so please keep your receipt.
Unpacking your BT In Touch 1000
Check that your BT In Touch 1000 is complete.
If anything is missing, please contact your place of
purchase immediately.
BTIn Touch 1000
1base stand for wall
mounting or raised mounting
1mains adaptor
6xAA rechargeable batteries
Wall plugs and screws

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Setting up your phone
Please follow all the steps in the order shown
1Plan where you will put your
BTIn Touch 1000 Phone
Locate your phone within 2 metres of a phone socket.
2Install the batteries
You must fit the batteries supplied before you
attach the base stand for either raised or wall-
mounting positions.
3Connect the telephone line cord
Connect the line cordto your phone socket.
Open the battery cover on the underside of your BT
In Touch 1000. Insert the 6 x AA rechargeable batteries.
Please note
The BT In Touch phone has 3 voice prompts to
indicate that mains power or the telephone line has
been disconnected or that the battery power is low.
These are: “Telephone line disconnected”, “No mains
power” or “Please change batteries”.
You may hear these voice prompts when first setting
up your phone. This is perfectly normal and shows
the phone’s warning alerts are working.
Please note
Only use rechargeable batteries such as nickel
metal-hydride (NiMH). Never use standardor
alkaline batteries.
Warning
Your BT In Touch 1000 is only designed to operate
in a normal domestic environment.
Warning
Before installing (or replacing) the batteries, the
phone must be disconnected from the phone line
and the mains power.

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4Select ringer volume
The ringer volume switch is on the underside of
your phone.
Set the volume of the ringer to High, Low
or Off.
This should be done before you attach the base
stand for either raised or wall-mounted positions.
5Select ringer tone
The ringer tone switch is on the underside of your
phone.
This switch allows you to select the pitch required
for the ringer.
R1: for a low-pitched tone
R2: for a medium-pitched tone
R3: for a high-pitched tone
This should be done beforeyou attach the base stand
for raised or wall-mounted positions.
6Connect the power cable
Plug the power cable into the socket on the
underside of your BT In Touch 1000 as shown. The
cable needs to be pressed in to its channel to keep it
out of the way. The way you do this will depend on
how you have positioned your phone (with or
without the base stand, wall-mounted or not). See
‘Desk and wall-mounted phone positions’ on page 13.
RINGER
VOLUME
HI
LOW
OFF
RINGER
R
R1
R2
R3

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7Positioning your BT In Touch 1000
Your BT In Touch 1000 Phone can be positioned in
3different ways:
• Flat on a table or desk.
• Raised position on a table or desk using
the base stand.
• Wall-mounted using the base stand.
See ‘Desk and wall-mounted phone positions’
on page 13.
Please note
Make sure you test your phone before you finally
fix it in position.

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Using your phone
Handsfree
Handsfree
Making and receiving calls
To dial a Quickdial memory number
Lift the handset, or press the Handsfree
button.
Press the required Quickdial memory
button, for example M1,M2 or M3.
The number stored on that Quickdial
memory button is dialled.
To make a call
Lift the handset and listen for a dialling
tone.
Dial the number you require.
To end the call, replace the handset.
To receive a call
When the phone rings, either:
Pick up the handset and speak.
Or
Press the Handsfree button.
Using handsfree
The handsfree feature allows you to use the phone
without picking up the handset, giving you more
freedom while you arespeaking on the phone.
You can hear the caller’s voice through the
built-in speaker.
You can adjust the speaker volume with the
handsfree speaker volume control on the front
of the phone.

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V
o
l
u
m
e
V
o
l
u
m
e
Handsfree
Handsfree
Handsfree
To adjust the speaker volume
Press –to reduce the volume.
Press +to increase the volume.
To answer a call in handsfree
When the phone rings, press the Handsfree
button and speak.
To make a handsfree call
Press the Handsfree button.
The handsfree light comes on and you can
hear the dialling tone.
Dial the number you require.
Now speak to your caller through the
microphone.
You can lift the handset at any time during
the conversation.
Toend your call, either replace the handset
(if lifted) or simply press the Handsfree
button.
Redial
To redial the last number dialled
Lift the handset or press the Handsfree
button.
Press the Redial button.
The phone will automatically dial the last
number dialled.
Handsfree
Redial
Secrecy
To use the Secrecy button
This allows you to talk to someone in the
same room, without the person on the other
end of the line hearing your conversation.
Press and hold down the Secrecy button.
The Secrecy light will come on.
Release the Secrecy button to continue
your call.
Secrecy

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R
Using the R (Recall) button
This button is used with some network services or if
your phone line is connected to a switchboard.
To find out more about BT Calling Features, please
call BT free on 0800 800 150.
Quickdial memory
To store a number in the Quickdial memory
Press Store.
Select a ‘location’ by pressing one of the
memory buttons, either M1 or M2 or M3.
Enter the phone number.
Press Store.
The phone number is now stored and your
BT In Touch announces “Stored”.
✓
Store
Store

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Desk and wall-mounted
phone positions
Your BT In Touch 1000 can be positioned in 3 ways:
• Flat on a table or desk.
• Raised on a table or desk using the base stand.
• Wall-mounted using the base stand.
Raised
Your BT In Touch 1000 can be placed on a table or
desk and raised using the base stand.
Press all the cables coming from the BT In Touch
1000 into their guides on the underside of the unit,
as shown below.
Please note
Check that you have installed the batteries and set
your base switches to the settings you want before
you attach the base stand. See pages 7 & 8.

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1
2
Insert the base stand into the holes in the base of
your phone marked ‘RAISED’. You may need to push
quite hard to fix it securely.
Wall-mounted
Your BT In Touch 1000 can be wall-mounted using
the screws and wall plugs provided.
Use the base stand provided as a template to pencil on
the wall where the drill holes should go.
Drill the holes (diameter 5.5mm) for the screws.
Insert the wall plugs provided (if required).
Drive the screws into the wall, leaving about 5mm
free on which to hang the phone.
Press all the cables coming from the BT In Touch
1000 into their guides on the underside of the unit,
as shown below.
Please note
Before you wall-mount your BT In Touch 1000
check that:
The wall can support the weight of the phone.
The position you choose leaves sufficient space so
that the phone is clear of any obstruction on the
wall, such as a shelf or a cupboard.
The power cable and telephone line cordwill reach
their correct wall points.
WALL
WALL PLUG SCREW

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Rotate the handset hook 180˚ so that you can hang
up the handset when the phone is wall-mounted.
Hang the holes on the back of the phone over the
screwheads and gently pull the phone downward to
make sure it is securely in place.
Feed the phone line through the bottom of the wall-
mounted base stand to allow the cable to rest flat
against the wall.

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Additional features available on
your BT In Touch 1000
Using the Emergency button
In the event of an emergency simply press the
Emergency button on the BT In Touch 1000 or BT
In Touch Pendant. This starts the emergency
sequence, confirmed by a flashing orange light on
the BT In Touch 1000 and a series of beeps. The BT
In Touch 1000 then dials the first of the allocated
emergency contact numbers.
It will continue to call all 3 numbers in turn until the
‘call for help’ is answered and the 3-digit code
entered.
If the called number is engaged
If the called number is engaged, or the call is taken
by an answering machine, fax or someone who does
not know the 3-digit code, the BT In Touch 1000 will
continue to call the next emergency number.
Your BT In Touch 1000 can be set up to contact
relatives or friends in an emergency. If you decide
to use these functions, please follow the instructions
in this section. To further enhance this feature, a
Pendant is available that will alert your BT In Touch
1000 and the emergency sequence will be activated.
Pendants are available from the BT In Touch Helpline
on 0845 6011 406.
Once the emergency call has been answered, the
called number will hear ‘Emergency call, emergency
call, please enter the 3-digit code’.The emergency
sequence will only stop when the person who has
answered the call enters the 3-digit security code
(555)or the caller presses and holds down the
Cancel button on their BT In Touch 1000.
The BT In Touch 1000 will then stop trying to call
any of the other emergency numbers.
The called number can now speak to the caller
Because your BT In Touch 1000 is ‘hands free’ there
is no need to pick up the handset as long as you are
within hearing distance of your BT In Touch 1000.
What to do next
Having assessed the situation, the called number
can decide on the best thing to do.
The called number can also remotely clear the BT
In Touch 1000 and return it to an ‘idle’ state allowing
the caller to make further calls, by pressing 6✱ ✱.

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Setting up the emergency facility on
your BT In Touch 1000.
Entering your emergency contacts
Although the BT In Touch 1000 will accept “999” as
aphone number which can be allocated emergency
status, it is not recommended. BT strongly
recommends that the person called first assesses
the nature of the emergency call and then rings the
emergency services with the relevant information.
This ensures that only appropriate calls are passed
on to the emergency services.
IMPORTANT
It is important that you set up your emergency
contact numbers correctly. To do this, first enter the
phone numbers and names into the Quickdial
memories. Then separately give emergency status to
each Quickdial memory.
If a Quickdial memoryhas not been allocated
emergency status, it will not be automatically
dialled when you press the Emergency button (on
the BT In Touch 1000 or Pendant).
If none of the Quickdial memories have been
allocated emergency status then the emergency
featurewill not work. A voice prompt is played to
alert the User “Warning. No emergency numbers”.
IMPORTANT
It is highly recommended that more than one
number is stored as an emergency contact number.
Also, do not store the same emergency contact
number on morethan one Quickdial memorybutton.
To enter your emergency phone numbers
Enter the phone numbers you want to use for
emergencies as Quickdial numbers by
following the instructions shown in ‘To store
anumber in the Quickdial memory’, page 12.
To give numbers emergency status
You must enter your emergency phone
numbers before you can give them
emergency status.
Press the Store button.
Press the #button.
Press the Quickdial memory buttons you
wish to give emergency status.
Press Store.The emergency status is
announced, e.g. “Emergency status on” or
“Emergency status off”.
These Quickdial memories now have
emergency status.
✓
Store
Store

Changing Quickdial memory numbers
You can only change a Quickdial memorynumber
when the emergency status has been removed from
that number. See ‘To remove emergency status’,
opposite.
To change a number stored in the memory, repeat
the process for storing numbers, but enter the new
number. The new number will automatically replace
the old number. Then give the number emergency
status if you wish it to be included in the emergency
sequence.
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Please note
You cannot allocate emergency status to a Quickdial
memory without first storing a telephone number.
If you try, you will hear “Error. Store number first”.
IMPORTANT
If you have not given emergency status to any
Quickdial memories, your BT In Touch 1000 will
announce “Warning no emergency numbers” at the
end of the programming sequence.
IMPORTANT
Please ensure that you advise your family and
friends that you have programmed their number to
receive emergency calls from your BT In Touch 1000.
They should enter the code 555 on their telephone to
accept the emergency call. Failure to enter this code
within 1 minute will cause the BT In Touch 1000 to
try the alternative emergency numbers.
IMPORTANT
If you use any Quickdial numbers for a normal call
that have been allocated as emergency numbers, your
BT In Touch 1000 will treat them as an emergency.
To avoid this you will need to insert the prefix 141.
To remove emergency status
Press the Store button.
Press the #button.
Press the appropriate M1 M2 M3 memory
button to toggle between emergency status
on/off.
Press the Store button to confirm.
The emergency status is announced.
Store
Store

Tocheck the emergency announcement
Lift the label surrounding the Quickdial
memory buttons to reveal the Announce
and Setup buttons.
Press and release the Announce button.
Setup
Announce
Announce
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Emergency announcements
The emergency announcement is the message
which will be heard by the called number when they
answer an emergency call. The announcement tells
the called person that there is an emergency but can
also convey important information about the caller,
for example “I am an asthmatic and my call-out
doctor’s phone number is...”.
When the caller presses the Emergency button and
the emergency sequence is started, an emergency
announcement will be played to the allocated
emergency numbers.
The BT In Touch 1000 has a pre-programmed
announcement, which is –
“Emergency call, Emergency call. Please enter the
3-digit code”.
To record a personal emergency
announcement
Lift the label surrounding the Quickdial
memory buttons to reveal the Announce
and Setup buttons.
Lift the handset.
Press and hold down the Announce button.
You will hear, “To record a new announcement,
please speak now” followed by a long beep.
You have 10 seconds to record a new
announcement message.
Release the Announce button on completion
of your message.
Your BT In Touch 1000 will playback “Your
emergency announcement is...” and then the
new personal message.
If you wish to hear the new announcement
again, press and release the Announce
button.
Announce
Setup
Announce

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Status announcements
If your BT In Touch 1000 detects either no mains
power or low batteries on the phone or the Pendant,
then it will convey this information to the called
number as part of the emergency announcement,
for example:
“Emergency call”. (Plus any personal emergency
announcement you have recorded).
“No mains power”.
“Emergency call. Please enter the 3-digit code”.
Warning alerts
If you hear one of the emergency warning alerts,
such as “No mains power” ,“Please change batteries”
or “Telephone line disconnected” then you must take
the necessary action to rectify the problem.
If you hear “No mains power”
The back-up batteries will automatically take over
for the duration of their battery life (up to 8 hours
for new batteries). The mains power should be
reconnected as soon as possible and the batteries
replaced, if necessary.
If you hear “Please change batteries”
Replace the batteries in the BT In Touch 1000 as
soon as possible. 6 x AA rechargeable batteries are
required, see ‘Install the batteries’ on page 7.
If you hear “Telephone line disconnected”
Check that the BT In Touch telephone line cord is
still connected to the socket. If disconnected, then
reconnect it immediately (see page 7). If the
telephone line cord is still connected, then a line
fault has occurred and you will need to contact your
network service provider (for example, BT) as soon
as possible.
To delete your personal emergency
announcement
Lift the label surrounding the Quickdial
memory buttons to reveal the Announce
and Setup buttons.
You can revert to the original BT
pre-recorded announcement as follows:
Press the Store button.
Press the Announce button.
Press the Store button.
Your BT In Touch 1000 will play back
“Your emergency announcement is...” and
then the original pre-recorded emergency
announcement.
Setup
Announce
Store
Store
Announce
Please note
Only use rechargeable batteries such as nickel
metal-hydride (NiMH). Never use standardor
alkaline batteries.