BURGER KING P400 Manual

Copyright 2020 Burger King Corporation. All Rights Reserved.
P400 Pinpad Self-Install Manual
VX820 Replacement

Copyright 2020 Burger King Corporation. All Rights Reserved.
This guide is the property of Burger King Corporation (“BKC”) and may be
used only in a manner and by BKC in writing from time to time. This guide is
BKC’s confidential and proprietary property.
As an independent owner/operator of a Burger King(r) restaurant, you are
solely responsible for the management and operation of your business. You
should carefully consider the enclosed guide with your own advisors and
consultants to ensure a proper fit for your business. This includes full
compliance with all laws, rules, and regulations that apply to your
business. Nothing in this guide may be construed to be legal advice or a
warranty or representation that anything contained herein will allow you or
your business to comply with any applicable laws, rules, or regulations. It is
very important that you meet regularly with your own advisors and
consultants regarding procedures and other policies or precautions that you
should comply with in the management and operation of your business so as
to ensure your compliance with applicable laws, rules, and regulations.

Copyright 2020 Burger King Corporation. All Rights Reserved.
Contents
I. Introduction..........................................................................................................................................4
Self-installation ........................................................................................................................................4
Pre-requisites........................................................................................................................................4
Helpful hints:.........................................................................................................................................4
Post-requisites: .....................................................................................................................................5
What is needed: .......................................................................................................................................5
Pinpad package:....................................................................................................................................5
Tool List:................................................................................................................................................5
Required Deliverables: In the event of an audit...................................................................................6
Inventory- (Included in Every Applicable Shipment): ...........................................................................7
Organizing your install for long term support.......................................................................................8
2. Installation...............................................................................................................................................9
Installing the Pinpad Terminals –Drive Thru ..........................................................................................9
Installing the P400 Pinpad Terminals –Front Counter .........................................................................11
Verifying Connectivity............................................................................................................................11
Transactions and receipts...................................................................................................................11
How to pair a POS terminal to a Pinpad .............................................................................................12
Installing the Front Counter Mounts.....................................................................................................13
Installing the Drive Thru Mount(s) ........................................................................................................14
Installing the Privacy Guard and Screen Protector ...............................................................................15
Cable Management................................................................................................................................16
3. Kiosk (For other models please see Zivelo guide).............................................................................16
Tool List:..............................................................................................................................................16
Procedure............................................................................................................................................16
4. Troubleshooting .................................................................................................................................18
Basic initial troubleshooting for Verifone Device issues: .....................................................................18
Network Connectivity Issue –SAF Transaction:....................................................................................18

Copyright 2020 Burger King Corporation. All Rights Reserved.
I. Introduction
The document intention is to provide a guide to those who wish to swap the current VX820
terminals with the newer Verifone model P400 terminal. Restaurants that are replacing their POS
system or franchisees who have a New Restaurant Opening (NRO) should leverage their POS
installation to complete the Pinpad installation.
Note: Someone with technical knowledge should be performing the installation of the new devices.
A typical conversion on average takes an hour to complete for a proficient installer. Note that each
restaurant environment is unique, and timing will vary between 30min to 1.5 hrs.
Anyone uncomfortable with the process of self-installing should contact Xenial or VF for installation
services.
If you have any questions, please submit questions on the Verifone Portal mailbox
Self-installation
In order to complete a self-installation, the following requirements must be completed
Pre-requisites:
1. Verifone Lease agreement and Pinpad delivery to location has been completed
2. Xenial (Sicom) configuration fee has been paid
3. Ensure restaurant network is operational
4. Ensure all existing network and Pinpad cables are in very good condition
5. Ensure all parts ordered have been completely delivered
6. Record each new Pinpad serial & MAC number in this document (See Install steps)
Helpful hints:
•Check Inventory of Packaged items against the Shipped Inventory list on date received.
Contact VF immediately (via mailbox on the portal) of any discrepancies
•Confirm that the existing credit card terminals are working / communicating to processor.
Make sure that there are no stored (SAF) transactions on the Pinpad
•Do not move forward with conversion if you have devices that are not operating and do not
know why. Call your POS company to make sure the issue is with the existing Pinpad or
cable and not the network or power related
•Do not move forward with conversion if it has been determined that you have Network
and/or power issues. Those types of issues should be resolved before attempting the
Pinpad swap
•Once you have completed the physical installation, call Sicom to complete the MAC
reservations

Copyright 2020 Burger King Corporation. All Rights Reserved.
Post-requisites:
1. Pair Device to each POS terminal starting at Drive Thru and continuing to Front Counter
2. Run a Test Transaction and Take a Picture of each terminal showing successful test
transaction. Test Credit card (all types if possible) and Gift card
3. Box all VX820 devices and use the VF label provided to ship back devices
Note: In order to receive and not lose the VF discounts, all VX terminals must be returned &
shipped back within 30days of conversion
What is needed:
Prior to performing the conversion of Pinpads you should make sure you have all necessary
components delivered. Also, you should have the correct tools to complete the installation.
Pinpad package:
When validating the shipment against the order the following components at minimum should
be included per Pinpad to complete your installation.
•Pinpad terminal (staged at Verifone (VF)
•VF cable Hub (Note: Drive Thru cable consist of 2 parts -it is a snap-off cable)
•A power supply that plugs into the VF cable hub
•Cat5 Patch cable (If needed)
•Pinpad Stands (DT is a wall mount)
•A Kiosk adaptor plate (If you have kiosks)
Tool List:
To complete the physical installation some tools will be needed depending on your approach.
Approach #1 A straight swap of Pinpads –leveraging existing cables and replacing stands
•A printed copy of this document
•#1 Phillips Head Screwdriver (precision, mini tip)
•Flat head screwdriver
Note: New cables can be kept as spares, if you experience future cable break
Approach #2 Swap of devices, stands, and cables
•A printed copy of this document
•#1 Philips Head Screwdriver (precision, mini tip)
•#2 Philips Head Screwdriver
•Flat Head Screwdrivers
•Standard/Metric Allen Wrenches
•Wire Cutters
•Cordless Drill w/ assorted bits
•Electrical Tape

Copyright 2020 Burger King Corporation. All Rights Reserved.
Required Deliverables: In the event of an audit
Picture List: All Front Counter & Drive Thru photos should be repeated for each terminal. For a
second FC terminal, you will number 2.1, 2.2, 2.3, etc.
Suggested photos:
Front Counter Before & Drive Thru Before
FC –Wide shot overview; Crew Perspective
FC –Wide shot overview; Customer Perspective
FC –Cabling (with visibility of Green Sticker on power cord)
DT –Wide Shot of Drive-Thru; Crew Perspective
DT –Cabling (with visibility of Green Sticker on power cord)
Transaction Approval Screen from each Terminal (i.e. DT-1, FC-Manager, FC-2, etc.)
Gift Card Approval from each Terminal (Include successful GC Redeem)
Suggested times for installation are:
3am –6am
9:00am –10:30am
1:30pm –5pm
7pm-10pm
Note: Guiding principle is to stay away from your peak times

Copyright 2020 Burger King Corporation. All Rights Reserved.
Inventory- (Included in Every Applicable Shipment):
IMPORTANT: Check all inventory against the installation manual prior to staring the install.
•Verifone P400 Payment Terminal
•Terminal AC Power supply
•Pinpad Ethernet Hub Dongle
•Drive thru cables (If site has Drive-Thru)
•6’ patch cable
•Front counter stands
•Drive thru Wall mount
•Black wire Ties for cable management
Programming the MAC Addresses into the Sicom POS Database
Front Counter: Ethernet Dongle Hub
Drive thru: Ethernet Dongle Hub w/ Breakaway
P400 terminal

Copyright 2020 Burger King Corporation. All Rights Reserved.
Organizing your install for long term support
Prior to replacing the VX terminals with the newP400 terminals, organize and place each P400
terminals by each POS location. Using the information obtained on the P400 box document Serial
number (9 digits) and MAC Address (12 alphanumeric characters) using the 1000 Ethernet protocol).
In addition, associate a POS terminal# with a specific Pinpad. This will make it easier for you when
you call your POS company for support.
PINPAD
Terminal
P400 Serial number
(9-digits)
P400 MAC Address
POS Terminal
Example
111-111-111
1a2b7a2b1c11
FC-15
1
FC1-00
2
FC2-01
3
DT1-20
4
Add Kiosk or Additional terminals if applicable
PINPAD
Terminal
P400 Serial number
(9-digits)
P400 MAC Address
Kiosk
Terminal
Example
111-111-111
1a2b7a2b1c11
K12
1
K1
2
K2
3
4

Copyright 2020 Burger King Corporation. All Rights Reserved.
2. Installation
Installing the Pinpad Terminals –Drive Thru
If installing Pinpad Terminals, at a site with a Drive Thru, follow the instructions below. A Drive Thru
installation will vary slightly by adding a two-piece cable installation, unlike the single cable installed
at the Front Counter.
Note: You can use the existing Cables that are connected to the VX820 (current Pinpad) and save
the new cable as a spare
A. Start by running the terminal cable with the square end, near the POS terminal & Drive Thru
window area.
B. Plug the AC adapter for the Ethernet Dongle Hub into an available outlet, in the Drive Thru area,
near the POS terminal
C. Plug the other end of the AC adapter (coaxial plug) into the Ethernet Dongle Hub at a 90-degree
angle, then rotate to lock the plug into place. This will ensure it does not accidently get
unplugged
D. With the Ethernet Dongle Hub powered up, unplug the POS terminal CAT5 cable from the
existing cable and plug it into one of the two ports in the Ethernet Dongle

Copyright 2020 Burger King Corporation. All Rights Reserved.
D. Using the cable from the wall, connect the end into the open ports on the Ethernet Dongle.
E. Connect the six pin Ethernet Dongle Hub cable to the Payment Terminal cable –align the arrows
on each round connector to properly engage the male/female ends
F. On the back of the P400 Terminal, remove the cover and set aside. Connect the terminal cable
to the back of the P400 (be careful not to bend the Pins) and place back the cover securely
Note: Screwdriver is needed to disconnect the VX820 terminal
***Important: After connecting the unit to power for the first time, the booting process can
potentially stop in a black screen with a message ending on “please wait…” Power cycle the device
again so they can boot normally to the Burger King Logo