CAB Hermes+ User manual

Label Printer
Operator's Manual
Hermes+

2 2
Family Type
Hermes+L Hermes+ 2L
Hermes+ 4L
Hermes+ 4.3L
Hermes+ 6L
Hermes+R Hermes+ 2R
Hermes+ 4R
Hermes+ 4.3R
Hermes+ 6R
Edition: 04/2013 - Part No. 9009264
Copyright
This documentation as well as translation hereof are property of cab Produkttechnik GmbH & Co. KG.
The replication, conversion, duplication or divulgement of the whole manual or parts of it for other intentions than its original
intended purpose demand the previous written authorization by cab.
Trademark
Windows is a registered trademarks of the Microsoft Corporation.
Editor
Regarding questions or comments please contact cab Produkttechnik GmbH & Co. KG.
Topicality
Due to the constant further development of our products discrepancies between documentation and product can occur.
Please check www.cab.de for the latest update.
Terms and conditions
Deliveries and performances are effected under the General conditions of sale of cab.
Operator's Manual - Translation of the Original Version
for the following products
Germany
cab Produkttechnik
GmbH & Co KG
Postfach 1904
D-76007 Karlsruhe
Wilhelm-Schickard-Str. 14
D-76131 Karlsruhe
Telefon [phone]
Telefax [phone]
www.cab.de
[email protected]
France
cab technologies s.a.r.l.
F-67350 Niedermodern
Téléphone [phone]
www.cab.de/fr
[email protected]
USA
cab Technology Inc.
Tyngsboro MA, 01879
Phone [phone]
www.cab.de/us
[email protected]
South Africa
cab Technology (Pty.) Ltd.
2125 Randburg
Phone [phone]
www.cab.de/za
[email protected]
Asia
cab Technology Co., Ltd.
Junghe, Taipei, Taiwan
Phone [phone]
www.cab.de/tw
[email protected]
China
cab (Shanghai)Trading Co., Ltd.
Phone [phone]
www.cab.de/cn
[email protected]
Representatives in other countries on request

2
3
Table of Contents
1 Introduction ............................................................................................................................................ 4
1.1 Instructions ............................................................................................................................................... 4
1.2 Intended Use ............................................................................................................................................ 4
1.3 Safety Instructions .................................................................................................................................... 4
1.4 Safety Marking ......................................................................................................................................... 5
1.5 Environment ............................................................................................................................................. 5
2 Installation .............................................................................................................................................. 6
2.1 Device Overview ...................................................................................................................................... 6
2.2 Unpacking and Setting-up the Printer ...................................................................................................... 9
2.3 Connecting the Device ............................................................................................................................. 9
2.4 Switching on the Device ........................................................................................................................... 9
3 Control Panel ........................................................................................................................................ 10
3.1 Structure of the Control Panel ................................................................................................................ 10
3.2 Symbol Displays ..................................................................................................................................... 10
3.3 Printer States ..........................................................................................................................................11
3.4 Key Functions ........................................................................................................................................ 12
4 Loading Material ................................................................................................................................... 13
4.1 Loading Labels ....................................................................................................................................... 13
4.2 Setting the Head Locking System .......................................................................................................... 17
4.3 Loading Transfer Ribbon ........................................................................................................................ 18
4.4 Setting the Feed Path of the Transfer Ribbon ........................................................................................ 19
5 Printing Operation ................................................................................................................................ 20
5.1 Printhead Protection ............................................................................................................................... 20
5.2 Synchronization of the Paper Feed ........................................................................................................ 20
5.3 Peel-off Mode ......................................................................................................................................... 20
5.4 Ribbon Saving ........................................................................................................................................ 20
6 Cleaning ................................................................................................................................................ 21
6.1 Cleaning Information .............................................................................................................................. 21
6.2 Cleaning the Print Roller ........................................................................................................................ 21
6.3 Cleaning the Printhead ........................................................................................................................... 21
7 Fault Correction ................................................................................................................................... 22
7.1 Types of Errors ....................................................................................................................................... 22
7.2 Problem Solution .................................................................................................................................... 22
7.3 Error Messages and Fault Correction .................................................................................................... 23
8 Labels .................................................................................................................................................... 25
8.1 Label Dimensions ................................................................................................................................... 25
8.2 Device Dimensions ............................................................................................................................... 26
8.3 Reex Mark Dimensions ........................................................................................................................ 27
8.4 Cut-out Mark Dimensions ....................................................................................................................... 28
9 Licences ................................................................................................................................................ 29
9.1 EC Declaration of Incorporation ............................................................................................................. 29
9.2 EC Declaration of Conformity ................................................................................................................. 30
9.3 FCC ........................................................................................................................................................ 30
10 Index ...................................................................................................................................................... 31

4 4
1.1 Instructions
Important information and instructions in this documentation are designated as follows:
Danger!
Draws your attention to an exceptionally grave, impending danger to your health or life.
!
Warning!
Indicates a hazardous situation that could lead to injuries or material damage.
!
Attention!
Draws attention to possible dangers, material damage or loss of quality.
i
Notice!
Gives you tips. They make a working sequence easier or draw attention to important working processes.



Environment!
Gives you tips on protecting the environment.
Handling instruction
Reference to section, position, illustration number or document.
Option (accessories, peripheral equipment, special ttings).
Time Information in the display.
1.2 Intended Use
• The device is manufactured in accordance with the current technological status and the recognized safety rules.
However, danger to the life and limb of the user or third parties and/or damage to the device and other tangible
assets can arise during use.
• The device may only be used for its intended purpose and if it is in perfect working order, and it must be used with
regard to safety and dangers as stated in the operating manual.
• The printer is designed for the integration into a production line. It is intended exclusively for printing suitable
materials that have been approved by the manufacturer and for coupling a cab or non-cab applicator which
transfers labels from the printer to a product. Any other use or use going beyond this shall be regarded as
improper use. The manufacturer/supplier shall not be liable for damage resulting from unauthorized use; the user
shall bear the risk alone.
• Usage for the intended purpose also includes complying with the operating manual, including the manufacturer‘s
maintenance recommendations and specications.
i
Notice!
The complete documentation is included in the scope of delivery on DVD, and can also currently be found in
the Internet.
1.3 Safety Instructions
• The device is congured for voltages of 100 to 240 V AC. It only has to be plugged into a grounded socket.
• Only connect the device to other devices which have a protective low voltage.
• Switch off all affected devices (computer, printer, accessories) before connecting or disconnecting.
• The device may only be used in a dry environment, do not expose it to moisture (sprays of water, mists, etc.).
• Do not use the device in an explosive atmosphere.
• Do not use the device close to high-voltage power lines.
• If the device is operated with the cover open, ensure that people‘s clothing, hair, jewelry etc. do not come into
contact with the exposed rotating parts.
1 Introduction

4
5
• The device or parts of it, especially the printhead can become hot while printing. Do not touch during operation,
and allow to cool down before changing material and before disassembly.
• Risk of crushing when closing the cover. Touch the cover at the outside only. Do not reach into the swivel range of
the cover.
• Perform only those actions described in this operating manual.
Work going beyond this may only be performed by trained personnel or service technicians.
• Unauthorized interference with electronic modules or their software can cause malfunctions.
• Other unauthorized work on or modications to the device can also endanger operational safety.
• Always have service work done in a qualied workshop, where the personnel have the technical knowledge and
tools required to do the necessary work.
• There are various warning stickers on the device. They draw your attention to dangers.
Warning stickers must therefore not be removed, as then you and other people cannot be aware of dangers and
may be injured.
• The maximum sound pressure level LpA is less than 70 dB(A).
Danger!
Danger to life and limb from power supply.
Do not open the device casing.
1.4 Safety Marking
1
2
Fig. 1 Safety marking
Danger spot !
• Risk of burning on the hot printhead assembly (1).
Do not touch the printhead during operation, and allow to cool down before
changing material and before disassembly.
• Entanglement hazard by turning roller (2).
Ensure that people‘s clothing, hair, jewelry etc. do not come into contact with the
exposed rotating parts.
1.5 Environment



Obsolete devices contain valuable recyclable materials that should be sent for recycling.
Send to suitable collection points, separately from residual waste.
The modular construction of the printer enables it to be easily disassembled into its component parts.
Send the parts for recycling.
The electronic circuit board of the device is equipped with a lithium battery.
Take old batteries to collection boxes in shops or public waste disposal centers.
1 Introduction

6 6
2.1 Device Overview
3
1
2
2
4
5
6
7
8
9
10
11
12
1 Cover (Option)
2 Hinges for cab-applicators
3 Control panel
4 Interface for cab-applicators
5 Ribbon take-up hub
6 Ribbon supply hub
7 Print mechanism
8 Roll retainer
9 Pivot arm with guide roller
10 Internal rewinder
11 Guide roller
12 Transport system
Fig. 2 Overview Hermes+ -2
3
2
2
4
5
6
7
8
9
10
11
12
2 Hinges for cab-applicators
3 Control panel
4 Interface for cab-applicators
5 Ribbon take-up hub
6 Ribbon supply hub
7 Print mechanism
8 Roll retainer
9 Pivot arm with guide roller
10 Internal rewinder
11 Guide roller
12 Transport system
Fig. 3 Overview Hermes+ -3
2 Installation

6
7
2 Installation
3
2
2
4
5
6
7
8
9
10
11
12
2 Hinges for cab-applicators
3 Control panel
4 Interface for cab-applicators
5 Ribbon take-up hub
6 Ribbon supply hub
7 Print mechanism
8 Roll retainer
9 Pivot arm with guide roller
10 Internal rewinder
11 Guide roller
12 Transport system
Fig. 4 Overview Hermes+ -2S
18
13
14
15
16
19
20
21
22
17
13 Ribbon deection
14 Antistatic brush (Option)
15 Peel-off edge
16 Printhead retainer with printhead
17 Print roller
18 Printhead locking lever
19 Allen key
20 Media guide
21 Spindle for label sensor adjustment
22 Spindle for media guide adjustment
Fig. 5 Print mechanism

8 8
2 Installation
23
24
25
26
27
28
29
30
31
32
33
34
23 Power switch
24 Power connection jack
25 Slot for PC Card Type II or WLAN card
26 Slot for CompactFlash memory card
27 Ethernet 10/100 Base-T
28 2 USB master ports for keyboard,
scanner or service key
29 USB high-speed slave port
30 Serial RS-232 C port
31 Connector central compressed air valve
32 I/O interface
33 Connector warning light
34 Connector emergency stop
Fig. 6 Connections

8
9
2 Installation
2.2 Unpacking and Setting-up the Printer
Lift the printer out of the box.
Check printer for damage which may have occurred during transport.
Remove foam transportation safeguards near the printhead.
Check delivery for completeness.
Contents of delivery:
• Printer
• Power cable
• USB cable
• Operator's Manual
• DVD with label software, Windows driver and documentation
i
Notice!
Please keep the original packaging in case the printer must be returned.
!
Attention!
The device and printing materials will be damaged by moisture and wetness.
Set up printers only in dry locations protected from splash water.
2.3 Connecting the Device
The standard available interfaces and connectors are shown in gure 6.
2.3.1 Connecting to the Power Supply
The printer is equipped with a wide area power unit. The device can be operated with a supply voltage of
230 V~/50 Hz or 115 V~/60 Hz without adjustment.
1. Check that the device is switched off.
2. Plug the power cable into the power connection socket (24 / Fig. 6).
3. Plug the power cable into a grounded socket.
2.3.2 Connecting to a Computer or Computer Network
!
Attention!
Inadequate or no grounding can cause malfunctions during operations.
Ensure that all computers and cables connected to the printer are grounded.
Connect the printer to a computer or network by a suitable cable.
For details of the I/O interface, the connector emergency stop and the connector central valve  Interface
Description.
For details of the conguration of the other interfaces  Conguration Manual.
2.4 Switching on the Device
When all connections have been made:
Switch the printer on at the power switch (24 / Fig. 6).
The printer performs a system test, and then shows the system status Ready in the display.
If an error occurs during the system test, the symbol and type of error are displayed.

10 10
3.1 Structure of the Control Panel
The user can control the operation of the printer with the control panel, for example:
• Issuing, interrupting, continuing and canceling print jobs,
• Setting printing parameters, e.g. heat level of the printhead, print speed, interface conguration, language and
time of day ( Conguration Manual),
• Start the test functions ( Conguration Manual),
• Control stand-alone operation with a memory module ( Conguration Manual),
• Update the rmware ( Conguration Manual).
Many functions and settings can also be controlled by software applications or by direct programming with a
computer using the printer’s own commands.  Programming Manual for details.
Settings made on the control panel make the basic settings of the printer.
i
Notice!
It is advantageous, whenever possible, to make adaptations to various print jobs in the software.
Bereit
6
1
2
The control panel consists of a graphic display (1) and the navigator
pad (2) with ve integrated keys.
The graphic display indicates the current status of the printer and
the print job, indicates faults and shows the printer settings in the
menu.
Fig. 7 Control Panel
3.2 Symbol Displays
The symbols shown in the following table may appear in the status line of the display, depending on the printer
conguration. They enable the current printer status to be seen quickly. For the conguration of the status line  the
Conguration Manual.
Symbol Description Symbol Description Symbol Description
Clock Ribbon supply Temperature of the
printhead
Date sheet Wi-Fi signal strength Access to memory card
Date/time digital Ethernet link status Printer is receiving data
Table 1 Symbol displays
3 Control Panel

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11
3.3 Printer States
State Display Description
Ready Ready
and congured symbol displays,
such as time and date
The printer is in the ready state and can receive
data.
Printing label Printing label
and the number of the printed
label in the print job.
The printer is currently processing an active print
job.
Data can be transmitted for a new print job.
The new print job will start when the previous one
has nished.
Pause Pause
and the symbol
The printing process has been interrupted by the
operator.
Correctable error
and the type of error
and the number of labels still to
be printed.
An error has occurred that can be rectied by the
operator without interrupting the print job.
The print job can be continued after the error has
been rectied.
Irrecoverable error
and the type of error
and the number of labels still to
be printed.
An error has occurred that cannot be rectied
without interrupting the print job.
Critical error
and the type of error
An error occurs during the system test.
Switch the printer off and then on again at the
power switch or
Press cancel key.
Call Service if the fault occurs persistently.
Power Save Mode
and the key lighting is switched
off
If the printer is not used for a lengthy period, it
automatically switches to power save mode.
To exit power save mode: Press any key on the
navigator pad.
Table 2 Printer states
3 Control Panel

12 12
3.4 Key Functions
The key functions depend on the current printer state:
- Active functions: Labels and symbols on the navigator pad keys light up.
- Active functions light up white in print mode (e. g. menu or feed).
- Active functions light up orange in the ofine menu (arrows, key 8 ).
Key Display State Function
menu lights Ready Ready To the ofine menu
feed lights Ready Ready Feeds a blank label
pause lights Ready Ready After the end of a print job,
reprint the last label
Printing label Printing label Interrupt print job,
printer goes into "Pause" state
Pause Pause Continue the print job,
printer goes into "Printing label" state
ashes Correctable error Continue the print job after rectifying the error,
printer goes into "Printing label" state
cancel lights Ready Ready Delete internal memory,
the last label can no longer be reprinted.
Printing label Printing label Short press g cancels the current print job
Longer press g cancels the current print job
and deletes all print jobs
Pause Pause
Correctable error
ashes Irrecoverable error
8lights Error Call Help - Concise information for rectifying the
fault will be displayed
Table 3 Key functions in the print mode
Key Menu Parameter setting
Parameter choice Numeric value
Return from a submenu - Increase of the number at the
cursor position
Jump into a submenu - Decrease of the number at the
cursor position
Menu option to the left Sheets to the left Cursor shift to the left
Menu option to the right Sheets to the right Cursor shift to the right
8Start of a selected menu option
Pressing 2 s: Leaving the ofine menu
Conrmation of the selected value
Pressing 2 s: Abort without changing the value
Table 4 Key functions in the ofine menu
3 Control Panel

12
13
i
Notice!
For adjustments and simple installation work, use the accompanying Allen key located in the upper section
of the print unit. No other tools are required for the work described here.
4.1 Loading Labels
4.1.1 Positioning the Media Roll on the Roll Retainer
Hermes+ -2 and Hermes+ -3
1 2 3 4 3 6 75
Fig. 8 Loading label roll
1. Turn knob (5) clockwise to release the roll retainer (4).
2. Remove the margin stop (6) from the roll retainer.
3. Load label roll (2) on the roll retainer (4) in such a way, that the labels are visible from above after unrolling.
4. Slide the roll against the wall plate (1).
5. Guide the latches (7) of the margin stop (6) into the grooves (3) of the roll retainer (4) and push the roll retainer
against the label roll (2).
6. Turn knob (5) counterclockwise to tighten the label roll and the margin stop on the roll retainer.
4 Loading Material

14 14
4 Loading Material
Hermes+ -2S
2 5 7 861 3
Fig. 9 Loading label roll
1. Loosen knurled screw (7) and remove ange (8) from the roll retainer (3).
2. Load label roll (6) on the roll retainer (3) in such a way, that the labels are visible from above after unrolling.
3. Push the label roll against the wall spacer (1) and turn it in such a position, that the bolts (2) grasp the holes (5).
4. Push the ange (8) onto the roll retainer (3) until it stops an tighten the knurled screw (7).

14
15
4.1.2 Inserting the Labels into the Print Mechanism
1 2 3 54
6 7 8
Fig. 10 Inserting the labels into the print mechanism Fig. 11 Label feed path
1. Turn lever (4) counterclockwise to lift the printhead (2).
2. Move the guide (6) to the outermost position by turning the spindle (7) with the Allen key (8).
3. Supply a longer label strip of approx. 100 cm.
4. Guide label strip (5) to the print unit as shown in gure 11. The broken line shows the path for inside wound
labels.
5. Guide label strip through the label sensor (3) to the peel-off edge.
6. Move the guide (6) against the label strip by turning the spindle (7).
7. Forward the label strip over the peel-off edge (1), that the strip reaches back internal rewinder. Remove the labels
from the overhanging strip.
4.1.3 Setting the Label Sensor
1 32 4 5
Fig. 12 Setting the Label Sensor
The label sensor (1) can be shifted perpendicular to the direction of paper ow for adaptation to the label medium.
The sensor unit of the label sensor is visible from the front through the print unit. When the printer is switched on, a
yellow LED illuminates the sensor position (2).
Position label sensor by turning the spindle (4) with the Allen key (5) in such a way that the sensor can detect the
label gap or a reex or cut-out mark.
- or, if the labels deviate from a rectangular shape, -
Align label sensor with the front edge of the label in the direction of paper ow.
Turn lever (3) clockwise to lock the printhead.
4 Loading Material

16 16
4.1.4 Guiding the Liner to the Internal Rewinder
5 7 6
2 3 41
Fig. 13 Guiding the liner to the internal rewinder
1. Turn lever (7) clockwise to lift the locking system (6) from the transport roller (5).
2. Hold rewinder (1) rmly and turn knob (4) clockwise until it stops.
3. Guide liner coming from the peel-off edge around the transport roller (5) and the locking system (6) to the internal
rewinder (1).
4. Push liner under a bracket (2) of the rewinder (1) and turn knob (4) counterclockwise until it stops.
The rewinder is fully spread, thus gripping the liner rmly.
5. Turn rewinder (1) counterclockwise to tighten the liner.
6. Turn lever (7) counterclockwise to lock the transport system (5,6).
4 Loading Material

16
17
4 Loading Material
4.2 Setting the Head Locking System
The printhead is pushed on via two plungers. The location of the outer plunger (2) must be set to the width of the
label medium used so as to
• achieve even print quality across the entire label width
• prevent wrinkles in the feed path of the transfer ribbon
• prevent premature wearing of the print roller and printhead.
1
3 2
Fig. 14 Setting the head locking system
1. Turn lever (3) clockwise to lock the printhead.
2. Loosen threaded pin (1) at outer plunger (2) with Allen key.
3. Align outer plunger (2) to the outer label edge and tighten threaded pin (1).

18 18
4.3 Loading Transfer Ribbon
i
Notice!
With direct thermal printing, do not load a transfer ribbon; if one has already been loaded, remove it.
1
2
3
4
5
6
Fig. 15 Loading transfer ribbon Fig. 16 Transfer ribbon feed path
1. Clean printhead before loading the transfer ribbon ( 6.3 on page 21).
2. Turn lever (6) counterclockwise to open the printhead.
3. Slide transfer ribbon roll (3) onto the ribbon supply hub (4) until it stops and so that the color coating of the ribbon
faces away from the printhead after loading.
4. Hold ribbon supply hub (4) rmly and turn knob (5) counterclockwise until the transfer ribbon roll is secured.
5. Slide suitable ribbon core (1) onto the transfer ribbon take-up hub (2) and secure it in the same way.
6. Guide transfer ribbon through the print unit as shown in the gure 16.
7. Secure starting end of transfer ribbon to the transfer ribbon core (1) with adhesive tape. Ensure counterclockwise
rotation direction of the transfer ribbon take-up hub here.
8. Turn transfer ribbon take-up hub (2) counterclockwise to smooth out the feed path of the transfer ribbon.
9. Turn lever (6) clockwise to close the printhead.
4 Loading Material

18
19
4.4 Setting the Feed Path of the Transfer Ribbon
Transfer ribbon wrinkling can lead to print image errors. Transfer ribbon deection can be adjusted so as to prevent
wrinkles.
i
Notice!
A maladjustment of the head locking system may also cause ribbon wrinkling
Check rst the setting of the head locking system ( 4.2 on page 17).
2
1
Fig. 17 Setting the feed path of the transfer ribbon
i
Notice!
The adjustment is best carried out during printing.
1. Read current setting on the scale (1) and record if necessary.
2. Turn screw (2) with Allen key and observe the behavior of the ribbon.
In the + direction, the inner edge of the transfer ribbon is tightened, and the outer edge is tightened in the
- direction.
4 Loading Material

20 20
5 Printing Operation
5.1 Printhead Protection
!
Attention!
Printhead damage caused by improper handling!
Do not touch the underside of the printhead with the ngers or sharp objects.
Ensure that the labels are clean.
Ensure that the label surfaces are smooth. Rough labels act like emery paper and reduce the service life
of the printhead.
Print with the lowest possible printhead temperature.
5.2 Synchronization of the Paper Feed
After the label stock has been inserted, for peel-off mode a synchronization of the paper feed is required. That way
the rst label, which is detected by the label sensor, will be transported to the print position and all labels in front will
be fed out of the printer. So the synchronization avoids, that blank labels are peeled-off together with the rst printed
label. This can cause useless rst label.
Press the feed key to start the synchronization.
Remove the blank labels peeled-off during the synchronization.
i
Notice!
The synchronization will not be lost by switching off the printer as long as the printhead and the transport
system are kept close.
5.3 Peel-off Mode
In Peel-off mode, the labels are automatically peeled off the liner after printing and presented for removal.
!
Attention!
Activate the peel-off mode in the software.
This is done with the "P command" in the direct programming,  Programming Manual.
i
Notice!
The print of a label must be started by the external START or WDR signal ( Interface Description).
When operating Hermes+ without cab applicator the removal of the label must be conrmed by the ETE
signal ( Interface Description).
When a cab applicator is connected the ETE signal will be generated automatically.
5.4 Ribbon Saving
If there is no information to print during a longer label feed, the printhead will be lifted, and the transfer ribbon will be
paused from feeding. This will reduce the ribbon consumption. The minimum length for ribbon saving is dened in the
rmware and depends on the print speed.
The ribbon saver can permanently be activated in the printer conguration ( Conguration Manual) or job-oriented
by the software ( Programming Manual).