CAB eos 1 User manual

Operator's Manual
EOS1
Label Printer

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Operator's Manual
for the following products
Family Type
EOS EOS1 / 200
EOS1 / 300
EOS1 / 200 C
EOS1 / 300 C
EOS1 / 200 PC
EOS1 / 300 PC
Edition: 07/2011 - Art.-No. 9009088
Copyright
This documentation as well as translation hereof are property of cab Produkttechnik GmbH &
Co. KG.
The replication, conversion, duplication or divulgement of the whole manual or parts of it for
other intentions than its original intended purpose demand the previous written authorization by
cab.
Trademark
Centronics® is a registered trademark of the Data Computer Corporation.
Microsoft® is a registered trademark of the Microsoft Corporation.
Windows 2000®, 2003®, XP® are registered trademarks of the Microsoft Corporation.
TrueTypeTM is a registered trademark of Apple Computer, Inc.
Editor
Regarding questions or comments please contact cab Produkttechnik GmbH & Co. KG.
Topicality
Due to the constant further development of our products discrepancies between documentation
and product can occur.
Please check www.cab.de for the latest update.
Terms and conditions
Deliveries and performances are effected under the General conditions of sale of cab.
Germany
cab Produkttechnik
GmbH & Co KG
Postfach 1904
D-76007 Karlsruhe
Wilhelm-Schickard-Str. 14
D-76131 Karlsruhe
Telefon [phone]
Telefax [phone]
www.cab.de
[email protected]
France
cab technologies s.a.r.l.
F-67350 Niedermodern
Téléphone [phone]
www.cab.de
[email protected]
España
cab España S.L.
E-08304 Montaró (Barcelona)
Teléfono [phone]
www.cab.de
[email protected]
USA
cab Technology Inc.
Tyngsboro MA, 01879
Phone [phone]
www.cabtechn.com
[email protected]
South Africa
cab Technology (Pty.) Ltd.
2125 Randburg
Phone [phone]
www.cab.de
[email protected]
Representatives in other countries on request.
[email protected]
Phone [phone]
2299 11C60
[email protected]
www.cabasia.net
cab (Shanghai) Trading Co.,Ltd
cab Technology Co, Ltd.
Junghe 23552, Taipei, Taiwan
Phone [phone]
Asia

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Table of Contents
1 Introduction ....................................................................................5
1.1 Product Description .........................................................................5
1.2 Instructions ......................................................................................5
1.3 Intended Use ...................................................................................6
1.4 Safety Instructions ...........................................................................6
1.5 Environment .....................................................................................7
2 Installation ......................................................................................8
2.1 Device Overview ..............................................................................8
2.2 Unpacking and Setting-up the Printer ..............................................9
2.3 Connecting the Device ...................................................................10
2.3.1 Connecting to the Power Supply ................................................10
2.3.2 Connecting to a Computer or Computer Network ......................10
2.4 Switching on the Device ................................................................ 11
3 Control Panel ...............................................................................12
3.1 Structure of the Touchscreen Display ............................................12
3.2 Operating the Touchscreen Display ...............................................12
3.3 Symbols on the Start Display .........................................................13
3.4 Printer States .................................................................................14
4 Loading Material ..........................................................................15
4.1 Loading Media from Roll ................................................................15
4.2 Loading Fanfold Labels .................................................................16
4.3 Adjusting the Label Sensor ............................................................17
4.4 Loading Transfer Ribbon ...............................................................18
4.5 Setting the Feed Path of the Transfer Ribbon ...............................19
5 Option ...........................................................................................20
5.1 Cutter/Perforation Cutter ................................................................20
5.2 External Supply Hub .....................................................................21
6 Printing Operation .......................................................................22
6.1 Printing in Tear-off Mode ................................................................22
6.2 Printing in Cutting Mode ................................................................22
6.3 Synchronizing the Paper Feed ......................................................22
7 Maintenance .................................................................................23
7.1 Cleaning Instructions .....................................................................23
7.2 Cleaning the Printhead ..................................................................23
7.3 Changing the Printhead .................................................................24
7.4 Cleaning or Replacing the Print Roller ...........................................25
7.5 Cleaning Cutter/Perforation Cutter and Replace Blades ...............26
8 Fault Correction ...........................................................................28
8.1 Types of Errors ..............................................................................28
8.2 Problem Solution ...........................................................................28
8.3 Error Messages and Fault Correction ............................................30

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Table of Contents
9 Licences .......................................................................................33
9.1 EC Declaration of Conformity ........................................................33
9.2 FCC ...............................................................................................34
9.3 GPL Code Statement .....................................................................34
10 Index .............................................................................................35

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1.1 Product Description
The device is an industrial thermal transfer printer for printing labels and
continuous media.
1.2 Instructions
Important information and instructions in this documentation are designated
as follows:
Danger!
Draws your attention to an exceptionally grave, impending danger
to your health or life.
!
Warning!
Indicates a hazardous situation that could lead to injuries or
material damage.
!
Attention!
Draws attention to possible dangers, material damage or loss of
quality.
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Notice!
Gives you tips. They make a working sequence easier or draw
attention to important working processes.



Environment!
Gives you tips on protecting the environment.
Handling instruction
Reference to section, position, illustration number or document.
Option (accessories, peripheral equipment, special ttings).
Time Information in the display.
1 Introduction

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1.3 Intended Use
• The device is manufactured in accordance with the current technological
status and the recognized safety rules. However, danger to the life and
limb of the user or third parties and/or damage to the device and other
tangible assets can arise during use.
• The device may only be used for its intended purpose and if it is in perfect
working order, and it must be used with regard to safety and dangers as
stated in the operating manual.
• The device printer is intended exclusively for printing suitable materials.
Any other use or use going beyond this shall be regarded as improper use.
The manufacturer/supplier shall not be liable for damage resulting from
unauthorized use; the user shall bear the risk alone.
• Usage for the intended purpose also includes complying with the operating
manual, including the manufacturer‘s maintenance recommendations and
specications.
i
Notice!
The complete documentation is included in the scope of delivery on
DVD, and can also currently be found in the Internet.
1.4 Safety Instructions
• The device is congured for voltages of 100 to 240 V AC. It only has to be
plugged into a grounded socket.
• Only connect the device to other devices which have a protective low
voltage.
• Switch off all affected devices (computer, printer, accessories) before
connecting or disconnecting.
• The device may only be used in a dry environment, do not expose it to
moisture (sprays of water, mists, etc.).
• Do not use the device in an explosive atmosphere.
• Do not use the device close to high-voltage power lines.
• If the device is operated with the cover open, ensure that people‘s
clothing, hair, jewelry etc. do not come into contact with the exposed
rotating parts.
• The device or parts of it can become hot while printing. Do not touch
during operation, and allow to cool down before changing material and
before disassembly.
• Risk of crushing when closing the cover. Touch the cover at the outside
only. Do not reach into the swivel range of the cover.
• Perform only those actions described in this operating manual.
Work going beyond this may only be performed by trained personnel or
service technicians.
1 Introdcution

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• Unauthorized interference with electronic modules or their software can
cause malfunctions.
• Other unauthorized work on or modications to the device can also
endanger operational safety.
• Always have service work done in a qualied workshop, where the
personnel have the technical knowledge and tools required to do the
necessary work.
• There are various warning stickers on the device. They draw your attention
to dangers.
Warning stickers must therefore not be removed, as then you and other
people cannot be aware of dangers and may be injured.
• The maximum sound pressure level is less than 70 dB(A).
Danger!
Danger to life and limb from power supply.
Do not open the device casing.
1.5 Environment



Obsolete devices contain valuable recyclable materials that should be sent
for recycling.
Send to suitable collection points, separately from residual waste.
The modular construction of the printer enables it to be easily disas-
sembled into its component parts.
Send the parts for recycling.
The electronic circuit board of the device is equipped with a lithium battery.
Take old batteries to collection boxes in shops or public waste disposal
centers..
1 Introduction

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2.1 Device Overview
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3
4
5
6
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1 Cover
2 Margin stops
3 Roll retainer
4 Ribbon supply hub
5 Ribbon take-up hub
6 Belt roller
7 Print mechanics
8 Touchscreen display
Fig. 1 Device with Tear-off Plate
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9 Cutter or Perforation
Cutter
Fig. 2 Device with Cutter or Perforation Cutter
2 Installation

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10 Label sensor
11 Printhead retainer with
printhead
12 Guides
13 Knob for adjusting the guides
14 Knob for adjusting the label
sensor
15 Lever for locking the
printhead
16 Tear-off plate
17 Print roller
Fig. 3 Print Mechanics
2.2 Unpacking and Setting-up the Printer
Lift the label printer out of the box and set it up on a level surface.
Check label printer for damage which may have occurred during transport.
Check delivery for completeness.
Contents of Delivery:
• Label Printer
• Power Cable Type E+F
• Cardboard Core
• Operator's Manual
• DVD with label software, Windows driver and documentation
• USB Cable
• depending on the type of printer, tear-off plate (mounted), cutter or perfo-
ration cutter
depending on the type of printer, mount cutter or perforation cutter
 5.1 on page 20.
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Notice!
Please keep the original packaging in case the printer must be
returned.
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Notice!
When transporting the printer remove the transfer ribbon and media.
!
Attention!
The device and printing materials will be damaged by moisture and
wetness.
Set up label printers only in dry locations protected from splash
water.
2 Installation

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2 Installation
2.3 Connecting the Device
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3
4
5
1
1 Power switch
2 USB master ports for
keyboard, scanner, memory
stick or service key
3 USB high-speed slave port
4 Ethernet 10/100 Base-T
5 Power connection jack
Fig. 4 Connections
2.3.1 Connecting to the Power Supply
The printer is equipped with a wide area power unit for a supply voltage of
100 V to 240 V.
1. Check that the device is switched off.
2. Plug the power cable into the power connection jack (5).
3. Plug the power cable into a grounded socket.
2.3.2 Connecting to a Computer or Computer Network
!
Attention!
Inadequate or no grounding can cause malfunctions during
operations.
Ensure that all computers and cables connected to the label printer
are grounded.
Connect the label printer to a computer or network by a suitable cable.
For details of the conguration of the individual interfaces  Conguration
Manual.

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2.4 Switching on the Device
When all connections have been
made:
Switch the printer on at the
power switch (1).
The printer performs a system
test, and then shows the system
status Ready in the display.
If an error occurs during the system
test, the symbol , Critical
fault and type of error are
displayed.
1
Fig. 5 Power Switch
2 Installation

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3.1 Structure of the Touchscreen Display
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Notice!
It is advantageous, whenever possible, to make adaptations to
various print jobs in the software.
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1
Ready
The touchscreen display (1) indicates the
current status of the printer and the print job,
indicates faults and shows the printer settings
in the menu.
By selecting the buttons on the touchscreen
display (1) settings can be made.
Two USB master ports (2) are positioned
under the touchscreen display (1).
Fig. 6 Touchscreen Display
3.2 Operating the Touchscreen Display
The touchscreen display is operated directly by touch:
• To open a menu or select a menu item lightly touch the corresponding
symbol.
• To scroll in lists slide nger up or down on the display.
3 Control Panel

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3 Control Panel
3.3 Symbols on the Start Display
Symbol Status Function
Ready To ofine menu
Ready Feeds a blank label
Ready After the end of a print job,
reprint the last label
Printing label Interrupt print job,
printer goes into "Pause" state
Pause Continue the print job,
printer goes into "Printing label" state
Ready Delete internal memory,
the last label can no longer be reprinted.
Printing label Press shortly g cancels the current print job
Press long g cancels the current print job
and deletes all print jobs
Pause
Table 1 Symbols on the Start Display

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3 Control Panel
3.4 Printer States
State Display Description
Ready
Ready
The printer is in the ready state and
can receive data.
Printing Label Printing Label
and the number of the
printed label in the print
job.
The printer is currently processing
an active print job.
Data can be transmitted for a new
print job.
The new print job will start when the
previous one has nished.
Pause Pause
and the symbol
The printing process has been
interrupted by the operator.
Correctable
error
and the type of error
and the number of labels
still to be printed,
display ashes red.
An error has occurred that can be
rectied by the operator without
interrupting the print job.
The print job can be continued after
the error has been rectied.
Irrecoverable
error
and the type of error
and the number of labels
still to be printed,
display ashes red.
An error has occurred that cannot
be rectied without interrupting the
print job.
Critical error
Critical fault
and the type of error,
display ashes red.
An error occurs during the system
test.
Switch the printer off and then
on again at the power switch.
Call Service if the fault occurs
persistently.
Power Save
Mode
If the printer is not used for a
lengthy period, it automatically
switches to power save mode.
To exit power save mode: Touch
touchscreen display.
Table 2 Printer States

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4.1 Loading Media from Roll
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6
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2
1
3
4
Fig. 7 Loading Media from Roll
1. Turn ring (2) counterclockwise, so that the arrows points to the symbol ,
and thus release the margin stop (1) from the roll retainer (4).
2. Load label roll (3) on the roll retainer (4) in such a way that the printing
side of the labels is visible from above.
3. Re-mount the margin stop (1) and push against the label roll as far as
possible.
4. Turn ring (2) clockwise, so that the arrow points to the symbol , and thus
x the margin stop (1) on the roll retainer (4).
5. Turn lever (8) counterclockwise to open printhead.
6. If the printer is equipped with a cutter or perforation cutter, fold it down.
7. Position guides (5) by turning the knob (7) so that they are several milli-
meters wider than the material.
8. Position material below the belt roller (6) and guide it through the print unit.
!
Attention!
Guide material through the print unit below the label sensor (9).
9. Move guides (5) closely to the edges of the material without clamping the
material.
10. Adjust label sensor ( 4.3 on page 17).
11. If the printer is equipped with a cutter/perforation cutter, guide material
through the cutter and fold cutter back to the printing unit.
12. Press printhead retainer down and turn lever (8) clockwise to lock the
printhead.
4 Loading Material

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4 Loading Material
4.2 Loading Fanfold Labels
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6
3
4
5
7
1
Fig. 8 Loading Fanfold Labels
1. Position label stack (2) behind the printer.
2. Guide material below the roll retainer (1) to the printing unit. Ensure that
the printing side of the labels is visible from above.
3. Turn lever (6) counterclockwise to open printhead.
4. If the printer is equipped with a cutter or perforation cutter, fold it down.
5. Position guides (3) by turning the knob (5) so that they are several milli-
meters wider than the material.
6. Position material below the belt roller (4) and guide it through the print unit.
!
Attention!
Guide material through the print unit below the label sensor (7).
7. Move guides (3) closely to the edges of the material without clamping the
material.
8. Adjust label sensor ( 4.3 on page 17).
9. If the printer is equipped with a cutter/perforation cutter, guide material
through the cutter and fold cutter back to the printing unit.
10. Press printhead down and turn lever (6) clockwise to lock the printhead.

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4 Loading Material
4.3 Adjusting the Label Sensor
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Notice!
When the printer is delivered the label sensor is positioned in
the middle of the paper feed. Thus, the label sensor must only be
adjusted if:
• material with reex or cut-out marks, which are not in the middle,
• multi-strip material with an even number of strips,
• material with irregularly shaped labels
are used.
1
3
2
Fig. 9 Adjusting the Label Sensor
The sensor position (3) is marked with a yellow LED in the sensor retainer.
1. Press on the knob for adjusting the label sensor (1) using a pointed object,
so that the knob pops out of the bore of the housing .
2. Position the sensor (3) by turning the knob (1) so that the sensor can
detect the front edge of the label in the direction of paper ow or the reex
or cut-out mark.
3. Push knob (1) back into the bore of the housing using a pointed object
until it snaps into place.

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4 Loading Material
4.4 Loading Transfer Ribbon
6
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3
1 1
7
Fig. 10 Transfer Ribbon Feed Path
C
A
B
1
Fig. 11 Guide Adjustment
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Notice!
With direct thermal printing, do not load a transfer ribbon; if one has
already been loaded, remove it.
1. Clean the printhead before loading the transfer ribbon ( 7.2 on page 23).
2. Turn lever (6) counterclockwise to open the printhead.
3. Set guide (1) on both hubs to the correct transfer ribbon width (Fig. 11):
• Hold hub and unlock guide (1) by turning it in direction A.
• Slide guide in direction B and adjust guide to ribbon width using the
scale.
• Hold hub and lock guide by turning it in direction C.
4. Load transfer ribbon (4) on the hub (5) until it reaches the guide in a way
that the color coating of the ribbon faces the opposite side of the printhead
after being loaded.
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Notice!
To wind the ribbon a ribbon core (3) is needed that must be at least
equal in width to the supply ribbon.
When changing the transfer ribbon use the empty supply ribbon
core for winding the next ribbon.
5. Adjust position of the guide on the take-up hub to the width of the ribbon
core (3) and push ribbon core on the take-up hub.
6. Guide transfer ribbon though the printing unit as shown in Fig. 10.

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4 Loading Material
!
Attention!
Guide transfer ribbon over the label sensor (7).
7. Secure starting end of the transfer ribbon to the ribbon core (3) using
adhesive tape. Ensure counterclockwise rotation direction of the transfer
ribbon take-up hub.
8. Turn transfer ribbon take-up hub (2) counterclockwise to smooth out the
feed path of the transfer ribbon.
9. Press printhead down and turn lever (6) clockwise to lock printhead.
4.5 Setting the Feed Path of the Transfer Ribbon
Transfer ribbon wrinkling can lead to print image errors. Transfer ribbon
deection can be adjusted so as to prevent wrinkles.
1
Fig. 12 Setting the Feed Path of the Transfer Ribbon
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Notice!
The adjustment is best carried out during printing.
Turn screw (1) with torx wrench TX10 and observe the behavior of the
ribbon.
• By turning it clockwise the outer edge of the transfer ribbon is
tightened.
• By turning it counterclockwise the inner edge of the transfer ribbon is
tightened.

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5 Option
5.1 Cutter/Perforation Cutter
The cutter /perforation cutter contained in the contents of delivery must be
mounted to the printer during the initial start-up.
1
4
5
1
3
2
Fig. 13 Mount Cutter or Perforation Cutter
1. Put snap arm (5) of the cutter with the groove (4) rst into the guide on the
retainer (2).
2. Push cutter (1) down into the holders (3).
3. Fold up cutter (1) so that is snaps it at both sides of the retainer (2).