CADDX NXG-1820-EUR User manual

© 2021 Carrier 1 / 8 P/N 230444 • REV J • ISS 16MAR21
NXG-1820-EUR Touch Screen User Manual
Introduction
NXG-1820 is an intuitive graphical touch screen interface for
users of the xGen security system. It is offering simple fingertip
control, via its clear 3.5 in. touch screen with easy to
understand graphic icons.
1. System Status bar –this colour coded section will provide
detailed information about your system.
Note: System Status Bar is shown only in disarmed state.
2. Away –touch this button to arm the system in Away Mode.
3. Stay –touch this button to arm the system in Stay Mode.
4. Off –touch this button to disarm the system and to
acknowledge fault messages.
5. Status –touch this button for detailed status on partitions,
zones, and devices.
6. Menu –touch this button to access the menus.
7. Partition List –touch this button to view partition details.
8. SOS –touch this button to access emergency features
and the installer information.
Navigating the NXG-1820E Touch Screen
Status and information typically appears in the top section of
the screen.
User functions display in the middle of the screen. Navigation
buttons allow you to scroll up and down through the
currently selected item/menu. Left and right arrows move
to the previous and next items. Some screens feature a “Go to”
button allowing you to navigate directly to the item.
The bottom tool bar may display a back button to return to
the previous screen, a home button to return to the home
screen, or an OK button to save the current settings.
Entering a PIN Code
You will need a valid PIN code to access to various features
and system information.
After a period of inactivity, a screensaver will appear and it will
go into power save mode. Tap the screen to wake it up. A
screen will appear requesting to enter your code. A valid PIN is
required to unlock the screen and access the system.
Enter a valid user code followed by ENTER . User PIN
codes can be between 4 and 8 digits in length. The default
master user PIN code is 1234.
If you make a mistake, press the Delete key .
If the PIN code is invalid for the feature you are trying to
access you will be returned to the home screen.
Permissions are assigned to users and keypads to determine
what features a user can access and at what times. If you are
unable to access a feature, contact your installation company
or building manager.
Speaker
System
Away Arm
(2)
Main Menu
(6)
Status Bar
(1)
System
Disarm
(4)
System
Stay Arm
(3)
Emergency
(8)
Partition List (7)
Status
(5)

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System Status
The xGen will display colour coded system status messages
on the top of the main screen.
•Red –critical messages including alarm
•Yellow –zones bypassed
•Blue –system (fault) conditions present
•Green –system is normal
Arm Your System in Away Mode
Enter a valid PIN code to unlock the screen.
Touch the Away or Away + button to arm your system in Away
mode:
The icon will change to red when the alarm system is set in
away mode.
A buzzer will sound (beeping) announcing the exit delay.
Leave the premises during this time.
If your system has multi-partition control enabled, the Away +
button will be displayed.
Also a number will appear above the icon indicating the
number of partitions are in the state that the icon represents.
A valid PIN code will need to be entered to determine what
permissions they have, this includes which partitions and at
what time/day that user has access.
Arm Your System in Stay Mode
Enter a valid PIN code with Stay permissions to unlock the
screen.
Touch the Stay or Stay + button to arm your system in Stay
mode:
The icon will change to yellow when alarm system is set in
Stay mode.
Touching the Stay Mode button again will cycle the system to
Instant Stay Mode if this feature is enabled by your installation
company.
In Stay Mode –Entry/Exit zones will be active, and zones with
the Stay or Night Mode zone option will be bypassed. Entry via
a zone with the Entry/Exit option will start the partition entry
time.
Stay Mode will allow you to move around inside your home or
office building without causing the system to sound an alarm,
whilst entrance doors and windows remain active. A person
entering the protected partition will have to disarm the system
during the entry time.
Look at the colour coded status bar to see which zones that
are bypassed or touch the Status button.
If your system has multi-partition control enabled, the Stay +
button will be displayed.
A number will appear above the icon indicating the number of
partitions that are in stay mode.
Arm Your System in Instant Stay Mode
Enter a valid PIN code with Stay permissions to unlock the
screen.
To arm in Instant Stay mode touch the Stay button two times
until the icon is red and displays “Instant”:
This indicates the alarm system is set in Instant Stay Mode.
Touching the Instant Mode button will cycle the system to
normal Stay Mode or Night Mode if this feature is enabled by
your installation company.
In Instant Stay Mode –Entry/Exit zones will be active with the
entry delay time removed and zones with the Stay or Night
Mode option will be bypassed. Entry via a zone with the
Entry/Exit option will trigger an instant alarm.
Instant Stay Mode provides a higher level of security and
requires the system to be disarmed (from inside or remotely)
before entering the protected partition. Attempts to enter the
partition will trigger an instant alarm with no entry delay.
Arm Your System in Night Mode
Enter a valid PIN code with Stay permissions to unlock the
screen.
To arm in Night Mode touch the Stay or Stay + button a total of
three times until the icon is red and displays “Night Mode”:
Touching the Night Mode button again will cycle the system
back to Stay Mode.
In Night Mode –Entry/Exit zones will be active with the entry
delay time removed, zones with the Stay option will be
bypassed, and zones with the Night Mode option will be active.

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Entry via a zone with the Entry/Exit option will trigger an instant
alarm.
Similar to Instant Stay Mode, Night Mode requires the system
to be disarmed (from inside or remotely) before entering the
protected partition. When switching to Night Mode, Stay zones
remain bypassed (i.e. the bedroom) while Night zones become
active (i.e. the hallway). Night Mode is a 3rd arming mode
providing higher security and is typically used when staying
upstairs and where no more persons are expected downstairs.
System Events Preventing Arming
The following system events may prevent you to arm your
security system. Depending the Security Grade, either you or
your installation company needs to acknowledge these faults
before arming will be allowed. See next chapter or contact
your installation company for assistance.
•Wireless sensor supervision faults
•Wireless sensor Low Battery
•Tamper
•Trouble
•Ethernet or WiFi fault
•Phone Line Fault
•Wireless Jamming
•Over-current fault
•AC Mains fault
•Backup Battery fault
•Expander fault
Acknowledging System Events
When the Status Key is red, there may be latched system
events present. A master user (Level 2) or Installer (Level 3)
may be required to acknowledge and clear these events.
Standard users cannot acknowledge and clear system events.
To acknowledge Latched System Events:
Enter a valid master PIN code to unlock the screen.
Touch the Off or Off + button followed by ENTER . to
acknowledge the event:
The Status button will change to green if no other conditions
are present.
Exit Error / Fail to Close
If during exit delay a zone is tripped which causes an alarm,
then the partition(s) affected will not be armed. An Exit Error
and Fail To Close event are logged in the xGen event history.
Check the zone is secure and try to arm the partition(s) again.
Disarm One or More Partitions
Enter a valid PIN code to unlock the screen.
Typically the buzzer will sound (continuous tone) announcing
the entry delay.
Touch the Off or Off + button to disarm your system:
If your system has multi-partition control enabled, the Off +
button will be displayed.
Also a number will appear above the icon indicating the
number of partitions that are in the state the icon represents.
A valid PIN code will need to be entered to determine what
permissions they have, this includes which partitions and at
what time/day that user has access.
Disarm After an Alarm
When an alarm condition occurs the screen may make a
constant beeping sound.
Enter a valid PIN code to unlock the screen.
The colour coded section provides further information about
the alarm condition, including the zone description (if
applicable).
For more details, touch the Status button. The partition and
zone(s) that caused the alarm will be displayed. Touch the
partition or zone number on the screen for a description.
Touch Details for more details on the type of alarm:

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Touch the Off or Off + button to acknowledge the alarm
condition and disarm the partition(s):
Lock Out on 3 Invalid Attempts
If an invalid PIN code is entered three times, the keypad will
ignore further login attempts for the next 90 seconds. Every
code entry from the keypad, app, or web page is counted. You
must wait the full 90 seconds before trying again entering your
PIN code. This is to prevent brute-force attacks on guessing
PIN codes.
Status
To view detailed status information about partitions, zones, and
devices enter a valid PIN code to unlock the screen and touch
the Status button:
Enter a valid PIN code with permissions to view the system
status. The following screen will appear:
The top three buttons switch the status view between
partitions, zones, and xGen devices.
The left and right arrows allow you to filter the results to display
only selected events.
•Partition Filters –not ready, away armed, stay armed, in
alarm
•Zone Filters –not ready, bypassed, in chime, in alarm, in
tamper, wireless or fire, all status except chime
•Device Filters –time-date, main AC, battery, box tamper,
siren, current, phone line, Ethernet line, Ethernet
communication, wireless link, wireless communication,
expander
Touch the up and down arrows to scroll to see more partitions,
zones, and devices if available.
The list and grid buttons to switch between a list view and a
grid view:
Display Partition List
If your system has multiple partitions, touch the Partition Status
Overview button (shown below) on the main screen to display
the partitions:
Touch a partition number to display the partition status screen:
Emergency Panic Buttons
Touch the SOS button on the main screen to display the
emergency panic buttons (if enabled by your installation
company):

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On this screen touch and hold the appropriate button for 2
seconds to activate Manual Fire Alarm, Manual Medical Alarm,
or Manual Police Alarm.
To silence an audible emergency panic alarm –return to the
home screen, touch the Status button and turn the partition off.
Navigating the Main Menu
Enter a valid PIN code to unlock the screen.
Touch MENU to access the user menu settings. A valid PIN
code is required to view the menus you have access to. A
master user will have more options than a standard user.
Security
Partitions –this menu allows you to view and control each
partition of the security system.
Zones –this menu allows you to view zone status, bypass
zones, activate/deactivate Chime mode for a zone.
Smoke Reset –this button performs a reset on hardwired
smoke detectors connected to your xGen security system. A
reset is required after each fire alarm or fault.
Controls
Action –view and activate actions, shortcut to action
programming.
History
This menu gives you access to the xGen event log. The event
log will show the most recent event. Touch the up arrow to see
an earlier event. Touch the down arrow to see the next event.
Each event is numbered. “1” represents the most recent event.
Up to 1024 events are stored.
Users
Add/Modify –add or modify an existing user’s name, PIN code,
profile, or schedule.
View –view an existing user’s name, PIN code, profile, or
schedule.
Delete –remove a user from the system.
Status –display a user’s status.
Copy –duplicate an existing user(s).
Search by PIN –find a user if you have their full PIN code.
Once all changes have been made for a user, press the Save
button to save all user details to the panel.
Testing
Siren –test the siren.
Battery –test all batteries on system.
Comm (Communicator) –test the communicator.
Zone Walk –select zones for walk test mode.
Time
Time & Date –set the time and date.
Holiday –see the holidays programmed, shortcut to holiday
programming.
Settings
Keypad –adjust keypad settings:
•Sound –set keypad volume.
•Display –set screen brightness, screen saver timeout.
Labels –set up names or messages:
•Partitions –provide a custom name to partitions.
•Zones –provide a custom name to zones.
•Outputs –provide a custom name to outputs.
•Entry Message –displays during entry delay.
•Exit Message –displays during exit delay.
•Reporting
•Status –view connection status, view panel details.
Clean Me
Disable the NXG-1820E Touch Screen for 20 seconds so it
can be cleaned without activating any features.
Performing Additional Functions
To Bypass Zones
The zone bypass menu is used to bypass (isolate) selected
zones in your security system. A bypassed zone is not capable
of activating an alarm, as it is temporarily disabled from your
system.

6 / 8 P/N 230444 • REV J • ISS 16MAR21
This option is commonly used to bypass zones that you wish to
temporarily add to your “stay mode”. Whilst still offering
security on the remaining zones, bypassing zones lowers your
level of security. All bypassed zones will reset and unbypass
when your security system is next disarmed. Your security
system must be disarmed (turned off) before being able to
bypass zones. After bypassing the selected zones, your
security system must be armed (turned on in either the away or
stay mode to secure the remaining zones.
1. Enter a valid PIN code to unlock the screen.
2. Touch MENU.
3. Enter a valid PIN followed by ENTER.
4. Touch Security –Zones.
5. Touch the zone number you wish to bypass, if you do not
know the zone number press the List View button to see
the zone names.
6. Touch Bypass, the button will turn yellow to indicate the
zone has been bypassed.
7. Touch Back to select more zones to bypass.
8. Touch Home to finish.
To Unbypass Zones
1. Enter a valid PIN code to unlock the screen.
2. Touch MENU.
3. Enter a valid PIN followed by ENTER.
4. Touch Security –Zones.
5. Touch the zone number you wish to restore to normal
operation If you do not know the zone number, press the
List View button to see the zone names.
6. Touch the yellow Bypass.
7. Touch Back to select more zones to bypass.
8. Touch Home to finish.
Set up Zone Chime Mode Feature
You can setup your keypad so that it will beep when selected
zones are tripped or activated −this is called chime.
Chime mode can be enabled or disabled for each individual
zone and does not trigger any alarms. In this case it is only
used as a low level alert such as a customer entry door.
The zones you have selected to be in the “chime group” are
stored in memory and are not cleared when the security
system is armed and disarmed.
1. Enter a valid PIN code to unlock the screen.
2. Touch MENU.
3. Enter a valid PIN followed by ENTER.
4. Touch Security –Zones.
5. Touch the zone number you want to add to chime mode, if
you do not know the zone number press the List View
button to see the zone names.
6. Touch Chime.
7. Touch Back to select more zones to add to chime mode.
8. Touch Home to finish.
Program User PIN Codes
Each user has a unique PIN code that allows them access to
various features of the system. Only users with master level
authority are able to add, modify, and remove users.
1. Enter a valid PIN code to unlock the screen.
2. Touch MENU.
3. Enter a valid master PIN code followed by ENTER.
4. Touch Users.
5. Select the function you want to perform:
•Add/Modify –add or edit a PIN code and user
permissions
•View –view the details and PIN code of an existing
user
•Delete –delete a user
•Status –view the status of an existing user
•Copy –duplicate an existing user
6. Enter the user number (if you are unsure of the user
number, you can press Search by PIN in the previous
step.)
7. Follow the instructions on the screen.
Change Time and Date and Holiday Dates
1. Enter a valid PIN code to unlock the screen.
2. Touch MENU.
3. Enter a valid installer or master PIN code followed by
ENTER.
4. Select the function you want to perform:
•Time & Date –to change the current time
•Holiday –change the dates for the four (4) sets of
holidays
5. Follow the instructions on the screen.
Read Events Log
The system keeps a record of events that occur. The events
log can be accessed via the NXG-1820. A secondary log
shows zones that caused an alarm for faster identification of
potential intruder activity.
1. Enter a valid PIN code to unlock the screen.
2. Touch MENU.
3. Enter a valid PIN followed by ENTER.
4. Touch History.
Use the up and down arrow keys to view the events log.
Use the left and right arrow keys to switch between the Events
Log and Alarm Events log.

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Test Functions
Periodic testing of your security system is critical to ensure it
operates correctly and alarm messages are being sent in case
of an alarm detection.
1. Enter a valid PIN code to unlock the screen.
2. Touch MENU.
3. Enter a valid PIN followed by ENTER.
4. Touch Testing.
5. Select the security component you want to test:
•Siren –test the siren functions
•Battery –test the battery is able to provide backup
power
•Communicator –test that the system is able to send
alarm messages
•Zone Walk –test each sensor is able to send alarm
signals to the system
6. Follow the instructions on the screen to perform the test
Set Keypad Options
NXG-1820 keypads can be customized for the requirements of
your site by setting the volume, brightness and screensaver
timeout time.
1. Enter a valid PIN code to unlock the screen.
2. Touch MENU.
3. Enter a valid PIN followed by ENTER.
4. Touch Settings –Keypad.
5. Select the setting to customize:
•Sound –adjust keypad buzzer volume for keypress,
entry/exit time and alarm
•Display –adjust the display brightness during normal
operation, idle mode and screensaver timeout
System Status Messages
Various messages may appear on status screen of the keypad.
Partition Number, Partition Name
•Is On in the away mode –This Partition is armed in the
away mode.
•Is On in the stay mode –This Partition is armed in the stay
mode.
•Is ready –This Partition is secure and ready to be armed.
•Is not ready –This Partition is NOT ready to be armed.
Check all zones are secure in the selected partition.
•All Partitions are on in the away mode –All Partitions in
this multi partition system are armed in the away mode.
•All Partitions are on in the stay mode –All Partitions in this
multi partition system are armed in the stay mode.
•All Partitions are ready –All Partitions in this multi partition
system are secure and ready to be armed.
Zone Number, Zone Name
•In Alarm –This zone has triggered a system alarm
condition. Leave the protected partition and contact your
security company to investigate. Press Status to identify
what zone has triggered the alarm.
•Is bypassed –This zone is isolated (disabled) and will not
activate an alarm. Refer to instructions on how to
unbypass a zone.
•Chime is set –This zone is part of the chime group and
will make a chime sound when triggered and the chime
mode is enabled.
•Is open –This zone is not closed.
•Fire alarm –This zone has triggered a fire alarm.
•Tamper –This zone has triggered a tamper alarm.
•Antimask Tamper –This zone is a wired detector and has
been masked.
•Trouble fault –This zone has an open circuit.
•Loss of wireless supervision –This zone is a wireless
device and has lost its communication link with the control
panel. Perform a walk test for this zone. For repeating
events, contact your service provider to assist.
•Low battery –This zone is a wireless device and needs its
battery replaced.
System Devices
•AC power fail –The security system has lost its electrical
power. Check there is power to the rest of the building,
reset the circuit breaker if necessary, and contact your
service provider if power does not restore.
•Main Battery Low –The security system back up battery
requires charging. Wait 24 hours. If condition does not
clear then contact your service provider.
•Expander Battery Low –NXG-320 Smart Power Supply
back up battery requires charging. Wait 24 hours. If
condition does not clear then contact your service
provider.
•Battery test fail –The security system back up battery
requires changing. Contact your service provider.
•Box tamper –The security system’s cabinet tamper input
has activated. Check the lid is fully closed.
•Siren trouble –The security system’s external siren has a
problem. Contact your service provider.
•Over current –The security system or a smart power
supply is drawing too much current. Contact your service
provider.
•Power Supply Fault –A smart power supply has a
hardware problem. Contact your service provider for a
replacement.
•Time and date loss –The security system time and date
need resetting. Ensure your system has access to the
internet for automatic time update or set the clock
manually from a keypad.
•Communication fault –The security system has detected a
problem with the phone line or internet connection. Check
your connection and contact your service provider if this
fault does not clear.

8 / 8 P/N 230444 • REV J • ISS 16MAR21
•Fire alarm –A fire alarm has been activated from the
xGen unit.
•Panic –A panic alarm has been activated from the xGen
unit.
•Medical –A medical alarm has been activated from the
xGen unit.
Specifications
Compatibility
xGen Security System
Voltage
12.0-13.5 VDC (provided by panel)
Current
170 mA max with sounder and screen on
max brightness
40 mA in idle mode
Screen
Resistive touch 3.5” colour TFT LCD screen
Capacity
512 zones, 96 partitions, 644 outputs,
256 users
Wiring
xGen 4-wire bus
Code combinations
10 000 (4 digit codes)
Note: There are no invalid code
combinations.
Dimensions (W × H × D)
82 x 125 x 18 mm
Housing
Opal white with silver frame
Weight
125 g
Operating temperature
0° to 49°C (32° to 120°F)
Storage temperature
−34° to 60°C (−30° to 120°F)
Relative humidity
up to 90% noncondensing
Regulatory information
Manufacturer
PLACED ON THE MARKET BY:
Carrier Fire & Security Americas Corporation Inc.
13995 Pasteur Blvd
Palm Beach Gardens, FL 33418, USA
AUTHORIZED EU REPRESENTATIVE:
Carrier Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, Netherlands
Product warnings
and disclaimers
THESE PRODUCTS ARE INTENDED FOR SALE
TO AND INSTALLATION BY QUALIFIED
PROFESSIONALS. CARRIER FIRE &
SECURITY CANNOT PROVIDE ANY
ASSURANCE THAT ANY PERSON OR ENTITY
BUYING ITS PRODUCTS, INCLUDING ANY
“AUTHORIZED DEALER” OR “AUTHORIZED
RESELLER”, IS PROPERLY TRAINED OR
EXPERIENCED TO CORRECTLY INSTALL FIRE
AND SECURITY RELATED PRODUCTS.
For more information on warranty disclaimers and
product safety information, please check
https://firesecurityproducts.com/policy/product-
warning/ or scan the QR code.
FCC compliance
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial
environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not
installed and used in accordance with the
instruction manual, may cause harmful
interference to radio communications.
You are cautioned that any changes or
modifications not expressly approved by the party
responsible for compliance could void the user's
authority to operate the equipment.
NFPA 72
Check local ordinances, this device is not listed
by an approved test lab to meet NFPA 72 and
therefore may not be sold or installed for use with
a fire system in some localities.
Certification
INCERT
EN 50131-1 System requirements
EN 50131-3 Control and indicating equipment
NXG-1820-EUR: Security Grade 2, Environmental
class II
Tested and certified by Telefication B.V.
Compliance labelling should be removed or
adjusted if non-compliant configurations are
selected.
European Union
directives
Carrier Fire & Security hereby declares that this
device is in compliance with the applicable
requirements and provisions of the Directive
2014/30/EU and/or 2014/35/EU. For more
information see
www.firesecurityproducts.com/en/page/caddx
REACH
Product may contain substances that are also
Candidate List substances in a concentration
above 0.1% w/w, per the most recently published
Candidate List found at ECHA Web site.
Safe use information can be found at
https://firesecurityproducts.com/en/content/intrusi
on-intro
2012/19/EU (WEEE directive): Products marked
with this symbol cannot be disposed of as
unsorted municipal waste in the European Union.
For proper recycling, return this product to your
local supplier upon the purchase of equivalent
new equipment, or dispose of it at designated
collection points. For more information see:
recyclethis.info.
Contact information
www.firesecurityproducts.com/en/page/caddx