Calspas Platinum Series User manual
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SINCE 1978
THE CHILL SPA
2024
Owner’s Manual
Escape™ Series
Platinum™ Series
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Important Safety Instructions..............
Preparing for Your Spa...........................
Planning the best location....................
Foundation Requirement......................
Chill Spa Quick Start Guide...................
Control Panel...........................................
Setting Temperature & Time.................
Additional Programming.......................
Wi Pairing (option)................................
Water Clarity.............................................
Water Terminology..................................
Water Testing & Adding Chemicals......
Balancing Water Chemistry...................
Sanitation & Shock..................................
Filter Cleaning..........................................
CalSpas UV FIltration (option)..............
General Maintence Schedule................
Generic Chemical Names.......................
Spa Cover & Locking System.................
Vacation Care...........................................
Cleaning the Spa.....................................
Using the Freedom Stereo System......
Removing/Replacing Jets & Pillows....
Winterization...........................................
Preventing Freeze Damage..................
Draining Your Chill Spa..........................
Troubleshooting Q & A..........................
Warranty Information............................
Spare Parts...............................................
Table of Contents
4
6
6
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7
9
10
12
14
17
18
19
20
21
23
23
24
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25
25
26
26
27
28
29
30
31
32
34
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LTR20231170
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Congratulations! You are now the owner of the nest chill spa built. Now you will experience health
benets and relaxation as you never had before. We at Cal Spas focus on quality, design and comfort
in order to create a truly luxurious experience like no other.
Welcome to the Cal Spas®family.
It is important that you register your Chill Spa product as soon as possible. By taking just a few quick
minutes to register, you can enjoy product alerts, more ecient support, and quicker service, Go to
https://cal spas.com/register-your-spa.php. Fill in your information and click “SEND WARRANTY INFO”
Locating the product serial number
The serial number of your spa is located on a metal plate attached to the right side of the spa panel.
You will need this number to properly register your spa and activate coverage. Write this information
in the space provided below
Spa Model: __________________________________________________________________________
Spa Serial Number: ____________________________________________________________________
Date Purchased: ______________________________________________________________________
Date Installed: ________________________________________________________________________
Dealer’s Phone Number: _______________________________________________________________
Dealer’s Address: _____________________________________________________________________
Copyright 2023 Lloyd’s Material Supply Inc. All rights reserved.
Duplication without consent is strictly prohibited. Cal Spas®
due to continuous improvement programs, all models, opera-
tion and/or specications are subject to change without prior
notice.
CONTACT INFORMATION
For customer service, please contact your authorized
dealer immediately. If you need additional informa-
tion and/or assistance, contact:
Lloyd’s Material Supply Inc.
Customer Service Department
1462 East Ninth Street
Pomona, CA 91766
Toll Free: 1-800-CAL-SPAS
Fax: 1-909-629-3890
2024
LTR20241170
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IMPORTANT SAFETY INSTRUCTIONS
READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY!
When using installing and using this spa, basic safety precautions should always be followed, including:
1. DANGER: RISK OF SEVERE INJURY OR DROWNING!
• DO NOT allow children to be in or around a spa unless a responsible adult supervises them.
• Keep the spa cover on and locked when not in use.
• See instructions enclosed with your cover for locking procedures.
2. DANGER: RISK OF SEVERE INJURY OR DROWNING!
• The suction ttings in this spa are sized to match the specic water ow created by the pump. Should the
need arise to replace the suction ttings, or the pump be sure the ow rates are compatibl1e.
• Never operate the spa if the suction tting or lter baskets are broken or missing. Never replace a suction
tting with one that is rated less than the ow rate marked on the original suction tting.
3. DANGER: RISK OF SEVERE INJURY FROM ELECTRIC SHOCK OR DEATH FROM ELECTROCUTION!
• Install the spa at least 5 feet (1.5 meters) from all metal surfaces. As an alternative, a spa may be installed
within 5 feet (1.5 meters) of metal surfaces if each metal surface is permanently bonded by a minimum #8
AWG solid copper conductor to the outside of the spa’s control box.
• DO NOT permit any external electrical appliances, such as lights, telephones, radios, televisions, and etc.,
within 5 feet (1.5 meters) of the spa. Never attempt to operate any electrical device from inside the spa.
• Replace a damaged power cord immediately.
• DO NOT bury the power cord.
• Connect to a grounded, grounding-type receptacle only.
4. WARNING: RISK OF HYPERTHERMIA (OVER-HEATING) CAUSING SEVERE INJURY, BURNS, WELTS
OR DEATH!
• Water temperature in excess of 104°F (40°C) may be injurious to your health.
• The spa water should never exceed 104°F (40°(). Water temperatures between l00°F (38°C) and 104° F (40°C)
are considered safe for a healthy adult.
• Lower water temperatures are recommended for young children and when spa use exceeds 10 minutes.
• Before using the spa, the user should measure the water temperature since the tolerance of water tempera-
ture-regulating devices varies.
5. WARNING: TO REDUCE RISK OF INJURY
• Prolonged exposure to hot air or water can induce hyperthermia. Hyperthermia occurs when the internal
temperature of the body reaches a level between 3°F (2°C) to 6°F (4°C) above the normal body temperature
of 98.6°F (37°C). While hyperthermia has many health benets, it is important not to allow you body’s core
temperature to rise above 103°F(39.5°C).
• High water temperatures have a high potential for causing fetal damage during pregnancy. Women who
are pregnant, or think they are pregnant should always check with their physician prior to spa usage.
• The use of alcohol, drugs or medication before or during spa use may lead to unconsciousness, with the
possibility of drowning.
KEEP UNIT UPRIGHT, DO NOT STORE OR MOVE UPSIDEDOWN OR ON ITS SIDE.
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7.
8.
9.
10.
11.
12.
Do notpermi
ta
ny electric
applianc
e,
suchas a
light
,t
elephon
e,
radio, or television
w
ithin 5 f
eet(1.5 m) of a spa.
5.5 Hypothermia
Hypothermia occurs when the body’s temperature drops
below 95˚ F (35˚ C).
Signs of mild hypothermia (95˚ F to 89.6˚ F // 35˚ C to 32˚ C ) include:
Shivering and chattering teeth
Exhaustion
Clumsiness, slow movements and reactions; prone to falling
Sleepiness
Weak pulse
Fast heart rate (tachycardia)
Rapid breathing (tachypnea)
Pale skin color
Confusion and poor judgment/loss of awareness
6 Proper Ventilation: Proper ventilation of Chill Spa necessary for optimal operation.
The Chill Spa uses a water chiller which will generate warm exhaust air from the cooling of the Chill Spa. The
Chill Spa is designed for outdoor use, for proper airow allow up to 3’- 5’ feet of space around the unit
without obstructions. DO NOT OBSTRUCT THE EXHUAST VENTS, blocking these vents will be dentrimental
to the operation of the Chill Spa, with higher energy consuption and slower cooling speeds.
Never install the unit in a closed room with a limited air volume in which the exhaust air expelled from
the unit will be reused, or close to shrubbery that could block the air inlet. Suchlocations impair the
continuous supply of fresh air, resulting in reduced eciency and possibly preventing sucient
cooling/heating output.
DO NOT USE THE CHILL SPA FOR
EXTENDED PERIODS OF TIME
Extended use of the chill spa in
tempertures bellow 60F can increase
your risk of hypothermia.
Contact medical services if
symptoms of hypothermia arise.
Call 911 in a medical emergency.
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The Chill Spa requires a 3-4 inch cement slab as a
foundation to the support the unit. The cement
foundation must be level.
Foundations not built within this specication
can cause cracking, damage to the spa shell and
frame, and cause issues with the pumps and
cooling system.
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Chill Spa Quick Start Guide
1. Remove Filter Skimmer.
Remove the Skimmer from the lter housing by gently pulling
upward, this must be reinstalled after the spa has been lled up
and primed.
2. Remove The Filter .
Once the skimmer is removed, the lter can be removed by
holding the lter by the tab, turning counter-clockwise. Once
the lter is removed, soak the lter in water for about 15 minutes
before reinstallation.
3. Filling the Chill Spa.
Preventing airpockets in the plumbing is essential, for this reason
insert the hose through the lter canister to prevent air pockets
from forming. failure to do so can cause damage to the
refrigeration system.
NOTE: Never ll your spa with soft water.
Soft water makes it impossible to maintain the proper water
chemistry and may cause the water to foam, which will ulti-
mately harm the nish of the spa and void your warranty.
You may ll your ll your spa with well water provided the
following conditions are met: Have a Total Dissolved Solids
(TDS) and metals test performed by a qualied person after the
ll-up process but before spa use.
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Chill Spa Quick Start Guide
4. Water level
Fill the spa up to 4’’ from the rim of the spa. Once the Chill Spa is lled
reinstall the lter clockwise. DO NOT OVER TORQUE/TIGHTEN this can
damage the damage the lter housing over time. once the lter is back
in its place you can slide the skimmer back onto the lter housing. the
skimmer slides into the hilter housing with two sliding tabs on the top of
the skimmer.
The water level will shift once a person enters the Chill Spa, adjust your
water level based on the shift of the waterline once the unit is being
used.
5. Connect the Chill Spa to power.
Using the supplied 15 amp GFCI plug, connect it to the outlet running
from the dedicated 15 amp circuit. Once connected press the“jets”
button to prime the internal pump.
6. Programing the Cooling unit.
Begin by using the main spa controls and hold the button for 2
seconds and the temperture will appear on the display. once it does you
may let go of that button and press the cool button to lower the spa
to 39 F, once that is done press the “Set” button to save the desired
temperture. Additional programing may be needed.
Refer to page 29 if after one hour has passed and the temperture has not
lowered.
7. Open Air Vents.
Once water is circulating, press the switch on the left hand side of the
Chill spa to open and close the air vent. When the air vents are opened
this allows more pressure to exit the jets for a deeper massage. this will
assist in clearing the plumbing of any air pockets.
Note: The Chill Spa has several paths for condensation to exit. A small
pool of water forming at the base of the spa is considered nomal. The
amount of condensation varies based on the weather and humidity
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Control Panel
TEMP : The temp button works to navigate and set the temperture of the Chill Spa. Hold
the button for 2 seconds and it will ash the current set temperture. Once this appears on
screen you can use the “Temp” and “Time” buttons to raise or lower the desired
temperture.
Time: The time button is a dual function button, used to adjust the time and to navigate
through options. To set the time hold the button for 2 seconds, the display will show
“12:00” once this appears you may use both the “Temp” and “Time” button to adjust
the time.
Light: Switches optional perimeter and/or the internal lights on or o. Pressing the
button repeatedly will cycle dierent modes, modes include strobe, slow transition, fast
transition, and “rave” mode. Repeated presses afterward will allow you to select a solid
color of your choice. starting from Red, Green, Blue, Yellow, Aqua, Orange, Voilet, and
White.
Jets: Press once to activate the jets, press it again to turn the jets o. The pump is always
running in circulation mode.
Set: This is used to select and to conrm temperture or options.
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Setting Temperature and Time
This Chill Spa is equipped with a SmarTouch Control System
SmarTouch Digital comes to you with a universal set of default settings. If you choose to keep these set-
tings, then you only need to remember 2 things: how to set the spa temperature and to press the SET key
whenever you are done using the spa.
WIRING DIAGRAM FOR SC-1100 (JR.)
WIRING DIAGRAM FOR SC-3000
IN A HURRY - READ THIS
SmarTouch Digital comes to you with a universal set of default
settings. If you choose to keep these settings, then you only
need to remember 2 things: how to set the spa temperature and
to press the SET key whenever you are done using the spa.
Setting Temperature
The UP(TEMP) & DOWN(TIME) arrows.
Press and hold for 2 sec. the UP (TEMP) arrow key.
Controller will display current spa temperature.
Use the UP or DOWN arrow keys to select
desired temperature.
*To enter new temperature press → SET key.
The controller will:
- Lock-in the new temperature.
- Display current spa temperature.
IMPORTANT: Always turn down the heat before you drain the spa.
*Note:
Both buttons are used to select, increase
or decrease temperature or time setting.
Note: Both keys are active when pressed
individually and held down 2 seconds, to
eliminate accidental changes.
Page 23
If no buttons asre pressed the screen will reset within 30 seconds the
controller reverts to the previous setting and the change will not take
effect.
The SET Key
After using the spa, press the SET key to tell the micro controller you
are done using the spa. It will then take over the spa’s management,
including the different filtration cycles, heat maintenance, economy
modes and protection against freezing.
Page 4
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Setting Temperature and Time
SETTING TIME-OF-DAY
Setting Time-Of-Day
Press and hold for 2 sec. the DOWN (Time) arrow key.
Controller will display 12:00 noon. Use OR to set the
correct time-of-day.
*After every selection “Hours , Minutes” press
→
SET key.
Cool-Down Timer
A 30-second timer keeps the low speed jets, ON, after the heater turns
OFF, to remove all residual heat from the heater element.
User Timer
A built-in, 20 minutes elapsed-time clock switches off any active function.
Economy mode. Water & Energy Management.
The Economy mode manages water temperature, filtration and energy
consumption knowing “when” to heat to maintain water temperature.
The Economy mode starts when the heater is turned off and the spa is
not in use.
Upon entering the ECONOMY mode the message “ECON” is displayed.
During the Economy mode the spa controller is in stand-by, three hours
at a time, monitoring and sampling the water temperature.
At the end of every Economy period which is 3 hours the controller ac-
tivates the low jets only for 5 minutes to perform the following:
1-Filter and sanitize the water. Check your spa manual for the type of
sanitizer in your spa.
2- Stabilize the water temperature and heat if necessary, in that case the
low jets run more than 5 minutes for the duration of the heating cycle.
Important: Tie down your spa cover to minimize heat loss and to con-
serve energy.
Note: The message “ECON” is not an error code.
WIRING DIAGRAM FOR SMTD 1000
WIRING DIAGRAM FOR SMTD 2000
COM2
J14
Page 5 Page 22
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Additional Programming
FILTRATION
e Chill Spa is equipped with a low amperage 24hr circulation pump. e spa will always be
ltering at a low ow rate whenever the Chill Spa is not in use. e programming option for the
spa will appear in the settings as FP1-FP4 but they will NOT apply for the Chill Spa.
VACATION MODE
4UBSU5JNF
%VSBUJPO
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FLIP SCREEN
Additional Programming
The display on the control panel of the chill spa can be ipped to be controled from the inside of the spa. To ip
the display press the button and the “SET” button at the same time. To ip it back press the same two
buttons together again.
MENU NAVIGATION
The control system inside of the Chill Spa has several menu options that do not apply to the operation of the
chill spa. This is due to the contruction and design of the chill spa. If accidental activation of an option occurs,
you can use the key to nd option “CAnC” and press set to revert to previous settings. you may also wait
until the display times out and return to its default temperature display.
The Unused software settings include: FP1, FP2, FP3, FP4, FP1d, FP2d, FP3d, FP4d, CLdn, ECL, CHCL, Uto, PUF,
and CALb.
Many of these modes do not apply for the Chill Spa: If accidental activation occurs scroll to the CAnC option
and press set to cancel any modications done.
Condensation Drainage
The Chill Spa has an external drain for collected condensation from within the chiller. Accumulation
of water near the drain, or the base of the spa is considered normal. The amount of collected
condensation may vary based on ambient temperture and weather.
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WIFI - Connectivity
Optional Chill Spa Wi Module: The Chill Spa has the ability to connect to a residencial local wi
network. If the Chill Spa was purchased with a wi module. This module allows you to adjust the spa
temperture, activate the LED lights and check the current temperture of the water. The module is
already connected from factory and will requre a quick set up.
The Chill Spa may need to be powered down at the breaker, and powered back up to go back into
discovery mode.
Download the “SmarTouch Digital” app from the App Store or Google Play store.
• It is very important to insure you have strong wi signal available from your preferred wireless rout-
er. Test your wi router’s signal strength with your mobile phone or tablet while standing right next
to the spa and right next to the wi module installation location. This device does NOT support
the 5 ghz spectrum due to range limitations that exist within that spectrum. The 2.4gHz spectrum
is more reliable over greater distances. If you have a lot of devices sharing your network, it’s import-
ant to connect as many wireless devices using your network, that are 5ghz capable, to that spec-
trum instead of the 2.4gHz spectrum. The more devices sharing 2.4Ghz the slower that spectrum
performs. An overloaded network in the 2.4Ghz spectrum will cause connectivity issues and result
in unreliable remote access to your spa.
1. First disconnect and reconnect your Chill Spa, this will send the module into a temporary dis-
covery mode. Make sure both bluetooth and Wi are turned on inside your mobile device.
2. Observed networks
will appear. the name
of the module would
be ACC-XXXX or ESP32.
Select it and name
the network with a
password pin of your
choice.
3. Once the name
and pin have been
created, tap the
“SET” option at
the bottom of the
screen.
1
1
2
2
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WIFI - Connectivity
3. Once “waiting for device”
appears, in about 1 minute
the temperture of the spa will
show on your display.
3
3
4
4
4. The screen will show
two buttons for the
Light and Set options.
The device is currently
communicating with your
phone via bluetooth The
next step is to connect it
to your local network. To
begin select “Cong”
5. Once cong is
selected it will send
you to an options
menu. Select “WIFI
Conguration” to
select your network.
5
5
6
6
6. You can select from
your “connected wi”
if the mobile device is
already connected to wi.
you may also type in the
SSID of your wi with its
password to manually
connect the module.
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WIFI - Connectivity
7. Once a network is selected it will
return to its pairing screen. this
process can take up to 5 minutes.
Time needed to nish pairing varies
based on router signal strength,
number of devices on the network,
and available network bandwith.
7
7
8
8
8. The wi module is now
paired. The green signal icon
will appear on the top of the
screen.
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120
140
160
180
100
80
Ideal TA balance
Add an alkalinity
increaser
Add an alkalinity
decreaser
60
40
20
TA too low
wildly
TA too high
pH will be too high
to stabilize pH
TA
balance
200
225
250
275
175
150
Ideal CH balance
CH too low
Causes equipment
corrosion
CH too high
Causes scale to
deposit on spa and
equipment
Add a calcium
hardness increaser
Dilute the spa
with soft water
125
100
75
CH
balance
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