Canon ImageRunner Advance 6575i III Installation guide

FAQ Guide
FT6-2124 (010) XXXXXXXXXX Copyright CANON INC. 2019 PRINTED IN CHINA
Please read "Important Safety Instructions"
before operating this product. P.36
After you finish reading this guide, store it in a safe
place for future reference.
The information in this document is subject to
change without notice.
What is
Your Question?
https://oip.manual.canon

2
PaperJamsOccur .............................16
Paper Jams Occur Frequently . . . . . . . . . . . . . . . . . . 17
If Paper Jams Occur P.
16
Check the following rst . . . . . . . . . . . . . . . . . . .4
The Machine Does Not Respond to the
Computer.....................................5
The Authentication Screen (Logon Screen) Is
Displayed and You Cannot Go Further . . . . . . . . . . 5
If You Cannot Send Documents to
a Server Using [Scan and Send]. . . . . . . . . . . . . . . 22
Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 22
Scanned Documents Cannot Be E-Mailed. . . . . . 23
If You Cannot Send/Forward Faxes. . . . . . . . . . . . . 24
If You Cannot Receive Faxes . . . . . . . . . . . . . . . . . . . 25
The Machine Does Not
Operate P.
4
Scan/Fax Cannot Be
Performed Successfully
Loading Paper in the Paper Deck . . . . . . . . . . . . . . . 6
Loading Paper in the Paper Drawer . . . . . . . . . . . . . 6
When You Have Loaded a Diff erent Type of Paper
thanthePresetOne............................8
Loading Paper in the Multi-Purpose Tray. . . . . . . . 9
When loading paper in the optional
Documentinsertion..........................10
Loading Paper with Printed Logos . . . . . . . . . . . . . 11
LoadingTabPaper.............................12
How to Load Paper P.
6
P. 22
What's Your Problem?
Contents

3
Canceling Copy/
Print Jobs P.26
Installing the
Printer Driver P.27
Replacement Parts P.28
An Error Screen is
Displayed P.30
Images Are Shifted/Slanted/Skewed .............13
Irregularities Appear in Images/Images
AreFaint.....................................13
Black Streaks Appear in Images . . . . . . . . . . . . . . . . 14
Bleed-throughOccurs.........................15
Printing Results Are
Not Satisfactory P.
13
Loading Paper or Paper
Settings Cannot Be Done
Successfully
Illustrated Index P.32
Appendix P.36
You Can Consult the User's Guide! . . . . . . . .43
If You Notice a Search Number. . . . . . . . . . . .43
Do You Want to
Know More? P.43
P. 18
PaperIsNotFed. ..............................18
If the "Load paper." Message Is Displayed . . . . . . 19
Printing Cannot Be Performed on the Expected
SideofPaper. ................................20
Printing Cannot Be Performed with the
ExpectedSize. ...............................20
In Two-Sided Printing, the Print Direction Differs
between the Front and Back Sides of the Paper. . . . 21

4
Check the following rst
Is a message displayed on the touch
panel display?
Message
Simple Message
N O T E
If an error message is displayed P.30
Check 1
Is the main power indicator O?
If the main power indicator does not light
when you turn the main power ON, check
the power plug and the breaker.
Main power
indicator
Search
0WR8-01H
Location of the breaker
User's Guide
How to use the search number P.43
Check 3
Is lit?
Press this to cancel the
Sleep mode.
Check 2
Is the machine correctly connected to
the computer?
Check the network connection.
Search
0WR8-006
Setting the network environment
User's Guide
How to use the search number P.43
Check 4
The Machine Does Not Operate
Check the following rst


5
The Machine Does Not Respond to the Computer/The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further
Set the IP address again.
Search
0WR8-003
Setup Guide
User's Guide
How to use the search number P.43
Solution 3
Restart the machine.
1. Press the main power switch to turn off the
machine.
CAUTION!
Note that turning OFF the machine deletes the
data that is waiting to be printed.
2. Check that the main power indicator has turned
off.
3. Press the power switch again.
Install the printer driver again.
N O T E
For more information P.27
Solution 1
Solution 2
The Machine Does Not Respond
to the Computer
The Authentication Screen
(Logon Screen) Is Displayed
and You Cannot Go Further
Log on to the machine using a
registered user ID.
To continue the operation when the
authentication screen (logon screen) is
displayed, it is necessary to log on with a
registered user ID.
Search
10H3-022
Logging on to the Machine
User's Guide
How to use the search number P.43
Solution


6
Loading Paper in the Paper Deck / Loading Paper in the Paper Drawer
Loading Paper in the Paper Deck Loading Paper in the Paper
Drawer
CAUTION!
Of the A4 size, you can load the preset size of paper
in the paper deck.
N O T E
When loading paper in the optional paper deck.
User's Guide
1
2First fan the paper stack well and then load it.
Make sure that this line is not exceeded.
The print side face down
3Return the paper deck to its original position.
CAUTION!
Be careful not to get your ngers caught
between the paper drawer and the machine.
1
2Squeeze the light blue tabs and adjust the
positions of the slide guides.
3First fan the paper stack well and then load it.
Make sure that this line is not exceeded.
The print side face down
Paper Orientation
Paper
Paper
Drawer
A4 A4R
How to Load Paper

7
Loading Paper in the Paper Drawer
4Place the paper drawer back into the machine.
CAUTION!
Be careful not to get your ngers caught
between the paper drawer and the machine.
POI N T
When you have changed the paper size, replace
the paper size label with an appropriate one, as
necessary.
When you have loaded a different type of paper
than the preset one, be sure to change the paper
type setting. P.8
How to use the search number P.43
Search
0WR8-0RR
Available paper types


8
When You Have Loaded a Dierent Type of Paper than the Preset One
How to Load Paper
When You Have Loaded a Dierent
Type of Paper than the Preset One
5
CAUTION!
Make sure to select paper type that matches the
basis weight of the loaded paper.
2. Press [OK].
6Press [OK].
When you have loaded custom size
paper
Set the paper size manually.
Search
0WR8-02A
When loading free size paper
(custom size paper)
User's Guide
How to use the search number P.43
1
2Press [Preferences] [Paper Settings] [Paper
Settings] on the touch panel display.
3
1
2
3
4
POI N T
Paper sources other than 1 to 4 are optional.
For more information User's Guide
4
POI N T
If the displayed paper size is different from the
loaded paper size, adjust the paper guides.
2. Press [Set].
Press
Select the
paper source.
1. Check the
paper size.
1. Select the
paper type.



9
Loading Paper in the Multi-Purpose Tray
CAUTION!
When using coated paper or paper that does
not feed well, load one sheet at a time.
1
2Adjust the position of the paper guides.
Auxiliary Tray
Align the paper guides to the
paper size markings.
3Fan the paper stack well, align the edges on a
flat surface, and then load it.
Make sure that this line is not exceeded.
The print side face up
4
If the paper size/type setting does not
match the paper you have loaded
In the screen for this step 4, change the setting
manually.
1
2
3Press [Change] in [Paper Type].
4
1. Check the
paper size/
type.
2. Press
Press
2. Press
1. Select the
paper size.
1. Select the
paper type.
2. Press
Loading Paper in the Multi-
Purpose Tray
How to use the search number P.43
Search
0WR8-0RR
Available paper types

10
Loading Paper in the Multi-Purpose Tray / When loading paper in the optional Document insertion
When loading paper in the
optional Document insertion
When you have loaded custom size
paper
Set the paper size manually.
Search
0WR8-02C
When loading free size paper
(custom size paper)
User's Guide
How to use the search number P.43
Printing on the back side of printed
paper
1. Load paper in the multi-purpose tray the
print side face up.
2. In the [Paper Type] selection screen,
press [2nd Side of 2-Sided Page].
CAUTION!
For this operation, paper can only be loaded
in the multi-purpose tray.
POI N T
You can use only paper printed with this
machine.
For the loading procedures, see the User's Guide.
Search
0WR8-0SK
Document Insertion/Folding Unit-J
User's Guide
How to use the search number P.43
How to Load Paper

11
How to use the search number P.43
Search
0WR8-0RR
Available paper types
Loading Paper with Printed Logos
Refer to the table below to load paper with printed logos.
Example: When printing on A4 size paper
Orientation
Printing result
Paper Deck/Paper Drawer
* Paper drawer is taken as example. Multi-Purpose Tray
Paper Drawer
Co. Ltd.
Logo
Paper
Multi-
Purpose Tray
Co. Ltd.
ABC
Co. Ltd.
Co. Ltd.
Co. Ltd.
ABC
Co. Ltd.
Co. Ltd.
*Cannot be loaded in the Paper Deck.
Co. Ltd.
ABC
Co. Ltd.
Co. Ltd.
*Cannot be loaded in the Paper Deck.
Co. Ltd.
ABC
Co. Ltd.
N O T E
When copying to paper with printed logos User's Guide
N O T E
Basic Paper Loading Operations
•For paper deck/paper drawer P.6
•For multi-purpose tray P.9
•For optional paper sources User's Guide
Loading Paper with Printed Logos


12
Loading Tab Paper
4Load the tab paper.
Make sure that this line is not exceeded.
The print side face down
5Adjust the slide guide to the tab paper.
Ensure that the index tab is on the left side.
6
7Set the paper size and type as necessary.
Changing Paper Settings
P.8, step 5 and following
CAUTION!
You can load index paper in a paper drawer, the
optional POD Deck Lite, or the optional Document
Insertion.
N O T E
When loading paper in the POD Deck Lite.
User's Guide
When loading paper in the Document Insertion.
User's Guide
1
2Move the slide guide to the leftmost position.
3Set the Tab Feeding Attachment Kit in position.
1. Remove the Tab Feeding Attachment Kit.
2. Place the removed kit in position for A4 paper size.
1
2
Loading Tab Paper
How to Load Paper

13
Images Are Shifted/Slanted/Skewed / Irregularities Appear in Images/Images Are Faint
Adjust the paper guides.
Adjust the guide exactly.
Multi-purpose tray
Solution
The paper may have absorbed
moisture. Replace it with paper that
has not absorbed moisture.
Perform gradation adjustment.
1. Press
2. Press [Adjustment/Maintenance] [Adjust Image
Quality] [Auto Adjust Gradation] on the touch
panel display.
Follow the instructions in the screen to
perform gradation adjustment.
For more information, see the User's Guide.
Search
0WR8-0KY
Adjusting gradation
User's Guide
How to use the search number P.43
Solution 1
Solution 2
Printing Results Are Not Satisfactory
Irregularities Appear in
Images/Images Are Faint
Images Are Shifted/Slanted/
Skewed


14
Black Streaks Appear in Images
Clean the document feed scanning
areas.
1. Turn OFF the machine, and unplug the power
plug from the AC power outlet.
2. Open the feeder, and clean the lower side
document feed scanning area using the
supplied glass-cleaning sheet.
3. Open the cover.
1
2
4. Open the inner cover.
Solution
Black Streaks Appear in
Images
Printing Results Are Not Satisfactory
5. Wipe the original scanning area.
Wipe the thin and
long glass area.
6. Close the cover and inner cover.
7. Close the feeder.
8. Insert the power plug into the power outlet, and
turn the power ON.
N O T E
If black streaks still appear after dirt removal,
perform the following procedure to execute
[Clean Feeder].
For more information
User's Guide

15
Bleed-through Occurs
Set a lower background density.
1. Press
2. On the touch panel display, select the function
for which you want to set a lower background
density.
3. Press [Options].
4. Press
5. Press
Example: Fax
POI N T
To make a manual adjustment, press [Adjust] and
adjust the background density with [–] and [+]
press [OK].
6. Press [OK].
Solution
Bleed-through Occurs

16
Paper Jams Occur
If paper jams occur, a screen like the following appears on the touch panel display.
Follow the instructions in the screen to remove the jammed paper.
Remedy
Paper jam locations
Use these buttons and bar to operate the video.
POI N T
The screen disappears once all the jammed paper is removed and all the machine’s covers and drawers are closed
correctly.
If you do not understand the remedy
by referring to the screen
See the User's Guide to make sure of the
remedy. Search
0WR8-0L8
Paper jams
User's Guide
How to use the search number P.43
Paper Jams Occur
If Paper Jams Occur

17
Paper Jams Occur Frequently
Paper Jams Occur Frequently

Check the paper type setting.
2. Press
3. If the paper type setting does not match the
loaded paper, change the setting.
•For paper deck/paper drawer P.6
•For multi-purpose tray P.9
•For optional paper sources
User's Guide
1. Press
Remove paper fractures.
If you forcibly remove the jammed paper,
torn scraps of paper may remain in the
main unit or optional devices. If paper tears,
check that there are no scraps of paper
inside and try to remove all of the scraps
(Do not try to pull out the jammed paper
forcibly).
Solution 3
Solution 4
Adjust the paper guides.
Adjust the guide exactly.
Multi-purpose tray
Check if the paper is bent.
Example: Paper Deck
Unbend or remove
the bent paper.
Solution 1
Solution 2


18
Paper Is Not Fed
Loading Paper or Paper Settings Cannot Be Done Successfully
Paper Is Not Fed
Open the paper source to check whether
paper has been loaded properly.
•Adjust the paper guides.
Adjust the guide exactly.
Multi-purpose tray
•Check if the paper is sticking together.
First fan the paper stack well and then load it.
•Check whether the appropriate paper
has been loaded in the paper source.
For available paper, see the following.
Search
0WR8-0RR
Available paper User's Guide
How to use the search number P.43
Solution 1•Remove the excess amount of paper.
Make sure that the paper stack does not
exceed the load limit line ( ).
•Load paper of the same size and same
type in the same paper source.
You cannot load paper of different sizes
or different types in one paper source.
Check the paper type setting.
1. Press
2. Press
3. If the paper type setting does not match the
loaded paper, change the setting.
•For paper deck/paper drawer P.6
•For multi-purpose tray P.9
•For optional paper sources
User's Guide
Solution 2


19
If the "Load paper." Message Is Displayed
If the "Load paper." Message
Is Displayed
Replenish paper.
If the paper source is vacant, replenish
paper.
Adjust the paper guides.
Adjust the guide exactly.
Multi-purpose tray
Solution 1
Solution 2
Check the paper type setting.
1. Press
2. Press
3. If the paper type setting does not match the
loaded paper, change the setting.
•For paper deck/paper drawer P.6
•For multi-purpose tray P.9
•For optional paper sources
User's Guide
Make sure that the original size and
output paper size are correct.
1. Check the original size and possible output
sizes on the [Printing Preferences] screen of the
printer driver.
2. Load paper of the size matching the paper size
setting.
POI N T
To print on paper of a size not matching the
paper size setting, set [Output Size] for the size
of that paper.
Solution 3
Solution 4

20
Printing Cannot Be Performed on the Expected Side of Paper / Printing Cannot Be Performed with the Expected Size
Loading Paper or Paper Settings Cannot Be Done Successfully
Printing Cannot Be Performed
on the Expected Side of Paper
Printing Cannot Be Performed
with the Expected Size
Load paper in the correct orientation
and with the correct side face up/
down.
1. Check the loaded paper for correct orientation
and correct printing side.
Paper Deck/Paper Drawer
Multi-Purpose Tray
The print side face down
The print side face up
N O T E
For optional paper sources
User's Guide
2. If the check result indicates that the paper is not
loaded correctly, reload the paper correctly.
Solution
Make sure that the paper size setting
matches the size of the loaded paper.
1. Replace the loaded paper with paper of the size
you want to print.
POI N T
If you want to print on the loaded paper, skip
this step 1.
2. Change the printer driver's setting of [Output
Size] so as to match with the paper to be printed
on.
Solution
A