Canon imageRUNNER C3480 User manual

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Color imageRUNNER C3480/C3080/C2550 Service Guide
Color imageRUNNER C3480/C3080/C2550 Service Guide April 2008
Rev. 1 Page i
IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE COLOR imageRUNNER
C3480/C3080 Series and COLOR imageRUNNER C2550.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL
DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF
CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS.
These machines are positioned for users who primarily output color documents that can be classified as
business color usage (also called office color or presentation color). Business color is often characterized
as color used in typical business output such as pie charts, color slides, and highlights from applications
like Microsoft Word, Excel, or PowerPoint. The Color imageRUNNER C2550 output expectations should not
be compared to that of high end graphic devices.
Service Guide History
February 2008
oService Guide Rev. 0 Released
April 2008
oIntroduce Color imageRUNNER C3480/C3080 Series models

Color imageRUNNER C3480/C3080/C2550 Service Guide
Color imageRUNNER C3480/C3080/C2550 Service Guide April 2008
Rev. 1 Page ii
Published by
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042-1198
1-800-OK-CANON
[email protected]
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support Center website: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central website: http://isgcentral.cusa.canon.com
Canon Network Access (CNA) website: http://www.cna.cusa.canon.com
Distributed in the United States by Canon U.S.A., Inc.
This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2008. All rights reserved.
The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without
the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon
U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession,
use, or misuse of this Service Guide.
As an authorized Canon dealership for the Color imageRUNNER C3480/C3080/C2550 you agree that the Color
imageRUNNER C3480/C3080/C2550 and its related hardware/software accessories will not be exported from the
United States except in strict accordance with the Export Administration Regulations of the U.S. Department of
Commerce and other U.S. laws and regulations controlling exports from the United States.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or
specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are
subject to change without notice. The latest version is available online at the ISG Central and e-Support websites
noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein are
for illustration purposes only.
Canon, imageRUNNER, imageWARE, NetSpot and MEAP are trademarks of Canon Inc.
All other company names and product names may be trademarks or registered trademarks of their respective owners,
and are hereby acknowledged.

Color imageRUNNER C3480/C3080/C2550 Service Guide
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Rev. 1 Page iii
Table of Contents
I. Product Overview, Configuration, and Accessories -------------------------------------------- 1
A. Overview------------------------------------------------------------------------------------------------------------------ 1
B. Configuration------------------------------------------------------------------------------------------------------------ 5
C. Accessory Options---------------------------------------------------------------------------------------------------- 7
1. DADF-L1---------------------------------------------------------------------------------------------------------------- 7
2. Platen Cover Type H------------------------------------------------------------------------------------------------- 7
3. Cassette Feeding Unit-Y3------------------------------------------------------------------------------------------ 7
4. Cabinet-P1 ------------------------------------------------------------------------------------------------------------- 7
5. Paper Deck-Z1-------------------------------------------------------------------------------------------------------- 7
D. Finishing Options------------------------------------------------------------------------------------------------------ 7
1. Finisher-Y1------------------------------------------------------------------------------------------------------------- 7
2. Finisher-Z1------------------------------------------------------------------------------------------------------------- 7
3. Saddle Finisher-Y2--------------------------------------------------------------------------------------------------- 8
4. Puncher Unit-M1------------------------------------------------------------------------------------------------------ 8
5. Inner 2Way Tray-D1 ------------------------------------------------------------------------------------------------- 8
6. Envelope Feeder Attachment-C2--------------------------------------------------------------------------------- 8
7. Copy Tray-J1 ---------------------------------------------------------------------------------------------------------- 8
8. Document Tray-J1---------------------------------------------------------------------------------------------------- 8
E. Other Options----------------------------------------------------------------------------------------------------------- 8
1. PCL Printer Kit-Q3 --------------------------------------------------------------------------------------------------- 8
2. PS Printer Kit-Q3 ----------------------------------------------------------------------------------------------------- 8
3. imagePASS-J1 V1.1------------------------------------------------------------------------------------------------- 9
4. Workflow Composer-B3--------------------------------------------------------------------------------------------- 9
5. Super G3 Fax Board-W2 ------------------------------------------------------------------------------------------- 9
6. Super G3 Multi- Line Fax Board-J2------------------------------------------------------------------------------ 9
7. Wireless Network Interface Adapter NB-W1------------------------------------------------------------------- 9
8. Web Access Software-E1 ------------------------------------------------------------------------------------------ 9
9. Secure Watermark-A1----------------------------------------------------------------------------------------------- 9
10. Encrypted Secured Print Software-C1 -------------------------------------------------------------------------10
11. Barcode Printing Kit-A1 --------------------------------------------------------------------------------------------10
12. 1200 dpi Expansion Board-A1------------------------------------------------------------------------------------10
F. Universal Send Options---------------------------------------------------------------------------------------------10
1. Universal Send PDF Advanced Feature Set-A1-------------------------------------------------------------10
2. Universal Send PDF Security Feature Set-A1----------------------------------------------------------------10
3. Digital User Signature PDF Kit-A1 ------------------------------------------------------------------------------10
G. Device Security Options--------------------------------------------------------------------------------------------11
1. Access Management System Kit-A1----------------------------------------------------------------------------11
2. HDD Data Erase Kit-A1--------------------------------------------------------------------------------------------11
3. HDD Data Encryption Kit-B1--------------------------------------------------------------------------------------12
II. Dealer Sales/Service Authorization------------------------------------------------------------------13
A. Technician/System Engineer--------------------------------------------------------------------------------------13
III. Educational Training--------------------------------------------------------------------------------------13
A. Overview-----------------------------------------------------------------------------------------------------------------13
B. Who Should Complete ----------------------------------------------------------------------------------------------13
C. Prerequisite-------------------------------------------------------------------------------------------------------------13
D. What You Will Learn -------------------------------------------------------------------------------------------------14
E. Course Format---------------------------------------------------------------------------------------------------------14
F. Training Facilities-----------------------------------------------------------------------------------------------------15
G. Course Equipment----------------------------------------------------------------------------------------------------15
H. Certification-------------------------------------------------------------------------------------------------------------15
I. Service Manual Information ---------------------------------------------------------------------------------------16

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IV. Servicing Notes---------------------------------------------------------------------------------------------17
A. Recommended System Engineer Requirements -----------------------------------------------------------17
B. Power and Plug Requirements-----------------------------------------------------------------------------------18
C. Installation Space Requirements --------------------------------------------------------------------------------19
D. Installation Times-----------------------------------------------------------------------------------------------------21
E. License Management System (LMS)----------------------------------------------------------------------------21
F. Consumables-----------------------------------------------------------------------------------------------------------22
G. Consumable Parts----------------------------------------------------------------------------------------------------23
H. Periodic Maintenance------------------------------------------------------------------------------------------------25
I. Special Tools-----------------------------------------------------------------------------------------------------------26
V. Suggested End-User Customer Service Offerings----------------------------------------------27
A. Monthly Copy Volume-----------------------------------------------------------------------------------------------27
B. Warranty Support-----------------------------------------------------------------------------------------------------27
1. End-User Warranty Conditions-----------------------------------------------------------------------------------27
2. Warranty Administration Reduction Program (WARP)-----------------------------------------------------28
3. e-Tag Warranty Claim Form --------------------------------------------------------------------------------------29
4. On-Line Warranty Credit Inquiry---------------------------------------------------------------------------------30
5. Warranty Parts For Repair ----------------------------------------------------------------------------------------31
VI. Product Technical Support Offerings---------------------------------------------------------------32
A. Dealer Support Requirements------------------------------------------------------------------------------------32
B. Canon USA Support Offerings -----------------------------------------------------------------------------------33
1. Canon USA Technical Support Center-------------------------------------------------------------------------33
2. NAVI --------------------------------------------------------------------------------------------------------------------34
3. Steps to Getting Started -------------------------------------------------------------------------------------------36
4. NAVI Support---------------------------------------------------------------------------------------------------------36
5. Internet Support------------------------------------------------------------------------------------------------------37
VII. Appendix------------------------------------------------------------------------------------------------------39
A. Specifications----------------------------------------------------------------------------------------------------------39
B. Warranty -----------------------------------------------------------------------------------------------------------------45
1. Main Unit Limited Warranty ---------------------------------------------------------------------------------------45
2. Drum Unit Limited Warranty --------------------------------------------------------------------------------------46
C. List of Tables-----------------------------------------------------------------------------------------------------------47

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Rev. 1 Page 1
I. Product Overview, Configuration, and Accessories
A. Overview
The Color imageRUNNER C3480 Series operates at print speeds of up to 34
ppm for black-and-white (B&W) output and up to 30 ppm for color output. The
Color imageRUNNER C3080 Series operates at print speeds of up to 30 ppm
for B&W output and up to 28 ppm for color output. The Color imageRUNNER
C2550 model operates at print speeds of up to 25 ppm for B&W output and up
to 23 ppm for color output.
The Color imageRUNNER C3480/C3080 Series contains a “Base”
configuration and an “i” configuration. The “i” configuration is designed for
general office environments and is bundled with features that provide out-of-
the-box business productivity for office application users who frequently send
color documents. The “Base” model is customizable and offers options that
best fit demanding color environments. The Color imageRUNNER C2550
model offers, only a "Base" model configuration suitable for general office
environments.
These new devices offer 1200 dpi x 1200 dpi print resolution (optional for the
Color imageRUNNER C2550 model) and a new wireless LAN option is
available which was not previously available on Color imageRUNNER models.
These Color imageRUNNER devices offer MEAP (Multifunctional Embedded
Application Platform) for the ability to embed diverse and customizable
applications directly into the Color imageRUNNER supporting unique user
workflows.
Canon’s proprietary Color Universal Send technology is standard with features
that enables the end-user to distribute scanned data to multiple destinations
simultaneously, including individuals or groups of e-mail and Fax/Internet- Fax
addresses, internal Mail Boxes, network or host files and folders, and to
document management applications such as the Canon imageWARE
Document Manager.
Universal Send PDF Advanced Features provide additional functionality such
as PDF High Compression, Trace & Smooth PDF, and Searchable PDF. The
Universal Send Security Feature Set includes the ability to encrypt PDF
documents and have a Device Signature Mode.
Color Universal Send supports the Web-based Distributed Authoring and
Versioning (WebDAV) protocol, enabling the Color imageRUNNER to securely
send documents to a shared storage service over the Internet.
The Color imageRUNNER C3480/C3080/C2550 offers the option to add a
single- or multi-line Super G3 fax module to further extend the capabilities of
Color Universal Send.

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Device Comparisons (Table 1)
Color imageRUNNER C3480i shown with DADF, Saddle Finisher, Puncher
Unit, & Paper Deck
Color imageRUNNER
C2550 Shown with DADF
Specification/Item Color imageRUNNER
C3480/C3480i Color imageRUNNER C3080/C3080i Color imageRUNNER C2550
Print Speed (LTR) Up to 30 ppm Color
Up to 34 ppm B&W Up to 28 ppm Color Up to 30 ppm B&W Up to 23 ppm Color Up to 25 ppm B&W
Up to 600dpi (Standard)
Engine Resolution Up to 1200dpi
(Standard) Up to 1200dpi (Standard) Up to 1200dpi (Option)
Finisher-Z1 Option Option Option
Finisher-Y1 Option Option N/A
Saddle Finisher-Y2 Option Option N/A
Puncher Unit-M1 Option Option N/A
UFRII Standard Standard Standard
PCL Printer Kit Option for
Base-model Standard with i-model Option for Base-model Standard with i-model Option
PS Printer Kit Option Option Option
1200 dpi Print Board Standard Standard Option
imagePASS-J1v 1.1 Option Option N/A
Open I/F Board for
EFI Option for
Base-model Standard with i-model Option for Base-model Standard with i-model N/A

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Model Feature Differences (Table 2)
"i " Model Base Model
Feature C3480i C3480i C3480 C3080 C2550
Copy Standard
Mail Box Standard
UFRII Standard
PCL Printer Kit Standard Option
PS Printer Kit Option
Print
imagePASS-J1 Option Option N/A
Scan Standard (with Color Network ScanGear)
Universal Send Standard
U Send Advanced
Features
-High Compression PDF
-Trace & Smooth PDF
-Searchable PDF
Standard Option [Trial kit available]
(Universal Send PDF Advanced Feature Set-A1)
U Send Security
Features
-Encrypted PDF
-Device Signature PDF
Standard Option [Trial kit available]
(Universal Send PDF Security Feature Set-A1)
Fax Option (Super G3 , Single line or Dual line)
MEAP Standard
Standard (Dept. ID / SDL /SSO)
User Authentication Option (Access Management System)
Web Access Option
Desktop Software Standard (imageWARE DM Personal)

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Color imageRUNNER C3480/C3080/C2550 Compatibility (Table 3)
New or Upgraded Items Previous Item
Item Item Number1Color imageRUNNER
C3480/C3080 Series Color imageRUNNER C2550
Finisher-Z1 1430B001AA N/A N/A
Finisher-Z1 1430B002AA Yes Yes
PCL Printer Kit-Q2 1461B002AA Yes2Yes2
PCL Printer Kit-Q3 1461B003AA Yes Yes
PS Printer Kit-Q2 1462B003AA Yes2Yes2
PS Printer Kit-Q3 1462B005AA Yes Yes
imagePASS-J1 0878B001AA Yes3N/A
imagePASS-J1 V1.1 0878B005AA Yes N/A
Super G3 FAX Board-W1 1431B002AB Yes4Yes4
Super G3 FAX Board-W2 1431B010AA Yes Yes
Super G3 Multi-Line FAX Board-J2 1432B009AA Yes4Yes4
Super G3 Multi-Line FAX Board-J2 1432B009AB Yes Yes
Workflow Composer-B1 2275B002AA N/A N/A
Workflow Composer-B3 2275B007AA Yes Yes
1200dpi Print Expansion Board-A1 2612B001AA N/A Yes
Wireless Network Interface Adapter NB-W1 9599A004AA Yes Yes
As an ENERGY STAR Partner, Canon U.S.A., Inc. has determined that the Color
imageRUNNER C3480/C3080/C2550 meets the ENERGY STAR guidelines for energy
efficiency.5
1Item Numbers and Part Numbers are subject to change without notice.
2Requires new print driver.
3Requires new imagePASS-J1 V1.1 system and new print driver.
4Requires new Fax driver.
5If any options are installed, the device may no longer be ENERGY STAR compliant.

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B. Configuration
Note: Configurations shown are for reference purposes only and are subject to
change without notice. Please refer to the Dealer Price List on the ISG Central
Website for the most up-to-date Item Numbers.
Configuration (Table 4)
Item Item
Number1
Color imageRUNNER C3480 shown with the optional DADF-L1, Cassette Feeding Unit-Y3 and the
Inner 2Way Tray-D1 attached
Color imageRUNNER C3480 2459B003AA
Color imageRUNNER C3480i 2459B004AA
Color imageRUNNER C3080 2460B003AA
Color imageRUNNER C3080i 2460B004AA
Color imageRUNNER C2550 2461B002AA
Accessory Options
DADF-L1 8439A002AA
Platen Cover Type H 8684A001AB
Cassette Feeding Unit-Y3 8695A005AA
Cabinet-P1 9669A003AA
Finisher-Z1 1430B002AA
Finisher-Y1 (for Color imageRUNNER C3480/C3080 Series only) 1428B002AA
Saddle Finisher-Y2 (for Color imageRUNNER C3480/C3080 Series only) 1429B002AA
Puncher Unit-M1 (for Color imageRUNNER C3480/C3080 Series only) 8690A002BB
Inner 2 Way Tray-D1 9562A001AA
Paper Deck-Z1 1421B002AA
Stamp Unit-B1 1858B001AA
FL Cassette-Z1 8733A001BB
FL Cassette-Y1 8732A001AB
Envelope Feeder Attachment-C2 8697A002AA

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Item Item
Number1
Copy Tray-J1 8815A001AB
Document Tray-J1 8065A001AC
Card Reader-C1 6575A001AA
Card Reader Kit-B1 9005A001AB
Basic Card Set 0500A002AC
Copy Card Set 1 (1-30) 0499A004AA
Copy Card Set 2 (31-100) 0499A005AA
Copy Card Set 3 (101-200) 0499A006AA
Key Switch Unit-A2 8203A002AA
Braille Label Kit-E1 7518A003AA
ADF Access Handle-A1 1095B001AA
System Connectivity Accessories
imagePASS –J1 V1.1 0878B005AA
Open Interface Board (for imagePASS –J1) 8408A007AA
256MB RAM DIMM (for imagePASS –J1) 0448A028AA
Hot Folders V2.0 (for imagePASS –J1) 0123B002AB
Impose V2.6 (for imagePASS –J1) 6596A023AA
Secure Erase V1.0 (for imagePASS –J1) 1245B001AA
X-Rite Eye-One (for imagePASS –J1) 8002A004AA
PCL Printer Kit-Q3 1461B003AA
PS Printer Kit-Q3 (Requires PCL Printer Kit-Q3) 1462B005AA
1200 dpi Print Expansion Board-A1 (for Color imageRUNNER C2550 only) 2612B001AA
Encrypted Secure Print Software-C1 1337B002AB
Barcode Printing Kit-A1 9941A001AA
Web Access Software-E1 1329B002AB
Universal Send PDF Advanced Feature Set-A1 1323B002AA
Universal Send PDF Security Feature Set-A1 1324B002AA
Digital User Signature PDF Kit-A1 1326B002AA
Super G3 FAX Board-W2 1431B010AA
Super G3 Multi-Line FAX Board-J2 1432B009AB
Wireless Network Interface Adapter NB-W1 9599A004AA
Workflow Composer-B3 2275B007AA
Access Management System Kit-A1 1642B002AB
Secure Watermark -A1 1082B002AA
iR 512MB Expansion RAM-C1 0529B002AA
HDD Data Erase Kit-A1 1360B002AA
HDD Data Encryption Kit-A1 1362B002AA
Remote Operator's Software Kit-A2 0115B006AA
Voice Guidance Kit-B1 9598A006AA
Voice Operation Kit-A1 1455B002AA
Remote Operator's Software Kit-A2 0115B006AA
Supplies & Consumables
GPR-23 Drum Unit Black 0456B003AA
GPR-23 Drum Unit Cyan 0457B003AA
GPR-23 Drum Unit Magenta 0458B003AA

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Item Item
Number1
GPR-23 Drum Unit Yellow 0459B003AA
GPR-23 Toner Black 0452B003AA
GPR-23 Toner Cyan 0453B003AA
GPR-23 Toner Magenta 0454B003AA
GPR-23 Toner Yellow 0455B003AA
Stamp Ink Cartridge-C1 1857B001AA
Staple-J1 6707A001AC
C. Accessory Options
1. DADF-L1
•Up to 50 sheet Duplexing Automatic Document Feeder
•Quickly feeds in multi page originals
2. Platen Cover Type H
•Allows the user to scan in originals by placing the document directly
onto the platen glass
•This is only an option for “Base” models
3. Cassette Feeding Unit-Y3
•Adds two additional front-loading, user-adjustable 550-sheet paper
cassettes to the standard paper supply
•Cannot be installed if the Cabinet is installed
•Supports up to 12”x 18” paper size
4. Cabinet-P1
•Can be used for adjusting the height of the machine
•Provides a space to store toner or additional paper supply
•Cannot be installed if the Cassette Feeding Unit is installed
5. Paper Deck-Z1
•Provides up to an additional 2,700 sheets of letter-sized paper
capacity (20 lb. Bond)
•Cassette Feeding Unit-Y3 or Cabinet-P1 must be installed
D. Finishing Options
1. Finisher-Y1
•Offers two output trays for a total capacity of up to 2,000 sheets
•Corner and Double Margin stapling up to 50 sheets
•Buffer Pass Unit-E2 is included
•Finisher-Z1, Finisher-Y1 or Saddle Finisher-Y2 cannot be installed at
the same time
•Not available for the Color imageRUNNER C2550
2. Finisher-Z1
•Offers a single tray holding up to 500 sheets
•Corner and double stapling up to 50 sheets
•Cannot be installed with the Inner 2 Way Tray-D1

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3. Saddle Finisher-Y2
•Offers two output trays for a total capacity of up to 2,000 sheets
•Buffer Pass Unit-E2 is included
•Corner and Double Margin stapling up to 50 sheets
•Saddle-stitch finishing capabilities for booklet sets up to 15 sheets in
LTRR, LGL, 11” x 17” and 12” x 18” sizes
•Finisher-Z1, Finisher-Y1 or Saddle Finisher-Y2 cannot be installed at
the same time
•Not available for the Color imageRUNNER C2550
4. Puncher Unit-M1
•Option for the Finisher-Y1 and Saddle Finisher-Y2
•Places 2 or 3 holes in pages one sheet at a time
•Supports LTRR,LTR, LGL and 11” x 17” paper sizes
•Not available for the Color imageRUNNER C2550
5. Inner 2Way Tray-D1
•Prints can be delivered to the main tray or the Inner 2Way tray when it
is attached
•Two trays that can hold up to 350 sheets combined
6. Envelope Feeder Attachment-C2
•Attaches to paper drawer one for easy envelope feeding
•Capacity up to 50 envelopes
•Acceptable envelope types are COM 10, Monarch, DL, ISO-B5, ISO-
C5 and Yougata 4
7. Copy Tray-J1
•Provides a simple tray for basic output needs up to 100 sheets
8. Document Tray-J1
•Allows users to rest documents on the tray when operating the device
•Cannot be installed with Card Reader-C1
•Cannot be installed with Voice Guidance Kit-B1 or Voice Operation
Kit-A1
E. Other Options
1. PCL Printer Kit-Q3
•Canon controller enables networked printing with support for PCL
5c/PCL 6 print drivers
•LMS Activated
2. PS Printer Kit-Q3
•Added to the PCL Printer Kit-Q3 and supports PostScript 3 emulation
printing solutions
•iR 512 MB Expansion RAM-C1 Required
•LMS Activated

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3. imagePASS-J1 V1.1
•Canon/EFI co-developed external print controller designed for more
graphic intensive environments
•Support for true Adobe PostScript 3 page description language
•Cannot be installed with the PCL Printer Kit-Q3
•Available for “Base” Color imageRUNNERC3480/C3080 models only
•Not available for the Color imageRUNNER C2550
4. Workflow Composer-B3
•Provides the ability to turn complex, multi-step job tasks into simple
one-touch operation
•Users can register one key that encompasses all the scanning,
editing, document merging, printing, and sending settings necessary
to perform an entire task or workflow
•Bundled with Workflow Editor, users can create and edit Workflows
from the PC
•LMS Activated
5. Super G3 Fax Board-W2
•Provides a connection for one telephone line to enable traditional
faxing capabilities
•Cannot be installed with the Super G3 Multi-line Fax Board-J2
6. Super G3 Multi- Line Fax Board-J2
•Enables users to use two lines simultaneously to send and receive fax
documents
•Cannot be installed with the Super G3 Fax Board-W2
7. Wireless Network Interface Adapter NB-W1
•Used to connect the device to Local Area Networks
8. Web Access Software-E1
•Allows the user to view internet and intranet sites directly from the
device control panel
•Users can download and print web pages and PDF files (Requires PS
Printer Kit-Q3 if printing PDF files)
•LMS Activated
9. Secure Watermark-A1
•Enables users to embed hidden text in the background of
copies/prints
•Embedded text will appear when copies of the document are made
•iR 512 MB Expansion RAM-C1 Required
•LMS Activated

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10. Encrypted Secured Print Software-C1
•Enables users to encrypt print data sent from a computer over the
network, using the Secured Print function
•Comes with Add in module
•Print data is decrypted at the device
•Enables users to strengthen the security of print data
•LMS Activated
11. Barcode Printing Kit-A1
•Provides the ability to print barcodes
•Requires PCL Printer Kit-Q3
•LMS Activated
12. 1200 dpi Expansion Board-A1
•Optional 1200dpi Printing Board for UFRII, PCL or PS Printing
•Option only for the Color imageRUNNER C2550
F. Universal Send Options
1. Universal Send PDF Advanced Feature Set-A1
•Enables the device to send PDF documents in OCR mode
•Manage file sizes with High Compression PDF mode
•Utilize PDF Trace & Smooth functionality
•LMS Activated
2. Universal Send PDF Security Feature Set-A1
•Enables the user to create Encrypted PDF documents
•Digital Device Signature mode uses the device signature certificate
and key pair inside the machine to add a digital signature to a PDF
document
•LMS Activated
3. Digital User Signature PDF Kit-A1
•Enables the user to identify which user signed a PDF document
enabling document authentication
•Works when the user is signed on using SSO or SDL
•Digital User Signature and Digital Device Signature can be used
together
•LMS Activated

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G. Device Security Options
1. Access Management System Kit-A1
•Enables the administrator to restrict the functions of the device that
each user can access
•Also allows user to restrict features within each function
•Provides enhanced security and greater device control
•LMS Activated
2. HDD Data Erase Kit-A1
When the HDD Erase Kit-A1 is enabled, data is automatically and
completely erased when deleted from the hard disk. This is to ensure
that no trace of data remains on the hard disk. One of the following three
methods can be used to erase data from the hard disk: Overwrite Null
Data One Time, Overwrite Random Data One Time, or Overwrite
Random Data Three Times.
The following data is completely erased from the hard disk:
•Image data created when copying, printing, scanning and faxing
•Image data that remained after you deleted a document in an inbox
•Spooled data
•User information such as address book data after you delete
Notes:
•Do not use the machine while data is being erased from the hard disk.
It may take some time until the machine becomes ready to scan once
the data is completely erased.
•The performance of the machine may degrade when processing jobs.
•The Overwrite Null Data One Time method is set by default when the
HDD Data Erase Kit-A1 is activated.

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3. HDD Data Encryption Kit-B1
The HDD Encryption Kit-B1 encrypts image data before writing to the
HDD. This kit provides protection for all data including documents stored
in Mail Boxes. The HDD Data Encryption Kit-B1 is equipped with the
Canon MFP Security Chip 1.00 which has acquired Common Criteria
Certification EAL3. Common Criteria Certification is a requirement for all
government agencies that handle national security data. Receiving
Common Criteria Certification indicates that this kit has passed a
“rigorous government sponsored inspection process for the safety and
security of data entered, stored, displayed, or transmitted by networked
devices”.
Data Erased with HDD Data Encryption Kit-B1 (Table 5)
Data Erased Able Back Up
Information registered in the Address Book Yes
Settings made from the Additional Functions screen Yes6
Forwarding Settings Yes
MEAP applications No
License files for MEAP applications Yes
Registered SDL (Simple Device Login) user authentication information Yes
User authentication information registered in the Local Device Authentication user
authentication system of SSO (Single Sign-On) Yes
Data saved using MEAP applications Yes7
MEAP SMS (Service Management Service) password (the password will return to
its default password if it was changed) No
Mode Memory settings registered in the Copy and Mail Box functions No
Data stored in inboxes Yes6
Scan modes registered in the Send Function No
Unsent documents (documents waiting to be sent with the Delayed Send mode) No
Image forms stored in the Form Composition mode No
Job logs No
Key Pair and Server Certificate in Certificate Settings in TCP/IP Settings in
Network Settings in System Settings (from the Additional Functions screen) No
6Can only be backed up using the Remote UI or Device Information Delivery Settings mode.
7Depends on the MEAP application.

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II. Dealer Sales/Service Authorization
A. Technician/System Engineer
To become authorized and maintain authorization to service a Color
imageRUNNER device, each Authorized Reseller’s location must have at least
one employee who has successfully completed the appropriate Color
imageRUNNER device Training Program and received certified status.
III. Educational Training
A. Overview
The Color imageRUNNER C3380 Series eLearning Course provides the
technician with the knowledge required for installing, upgrading, servicing, and
maintaining the Color imageRUNNER C3480/C3080/C2550 in the field.
This course will focus on basic features and functions, functional systems,
accessories, disassembly and component identification, servicing procedures
and troubleshooting tips.
B. Who Should Complete
All technicians who will be installing, servicing or supporting Color
imageRUNNER C3480/C3080/C2550 units should complete this course.
Note: In keeping with our current support policy, only those technicians who
have currently completed or who are enrolled in the training program will be
entitled to live, phone-based support through or Technical Support Center
(TSC). Self-Service Support (software downloads, knowledgebase, support
forums, technical publications) will continue to be available through our e-
Support website for all technicians (refer to Technical Support section for
entitlement details).
C. Prerequisite
The prerequisites for the Color imageRUNNER C3380 Series eLearning
Course are:
•EITHER Applied Technology OR Basic Quest plus imageRUNNER
Connectivity Quest
•Basic Color Principles (online course BCP-CLTMOD)
•Service Support Tool (online course SST-TLMOD)
•NAVI (online course NAV-TLMOD)

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D. What You Will Learn
The Color imageRUNNER C3380 Series eLearning Course covers these
topics:
•Introduction and Configuration
•Key Operations
•Service Mode
•Power Supply / Main Controller
•Original Exposure and DADF
•Laser Exposure
•Image Formation
•Fixing System
•Media Transport
•Systems & Network Connectivity
•Accessories
E. Course Format
The Color imageRUNNER C3380 Series eLearning Course is located in the
eLearning center of the e-Support website, and consists of 13 online modules
that students may complete at their own pace. Approximately three (3) hours
of seat time is required to complete this course, plus an estimated eight hours
for downloadable hands-on labs designed to provide practice and information
for performing common service activities.
Online Thirteen Learning Modules (Table 6)
Module Code Module Name
Copy/Print Process
Key Operations CIRC3380KO-OTMOD
Service Mode CIRC3380SM-OTMOD
Main Controller CIRC3380MC-OTMOD
Original Exposure CIRC3380OE-CPMOD
Laser Exposure CIRC3380LE-CPMOD
Image Formation CIRC3380IF-CPMOD
Fixing CIRC3380FX-CPMOD
Media Transport CIRC3380MT-OTMOD
Service Notes CIRC3380SM-OTMOD
General Knowledge
Course Overview CIRC3380CO-GKMOD
Intro. & Configuration CIRC3380IC-GKMOD
Accessories CIRC3380AO-ACMOD
Systems, Connectivity, and Software
Systems CIRC3380SC-SCMOD

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Online Certificate Module (Table 7)
Certificate Module
Module Certificate CIRC3380OM-CTMOD
A series of optional modules are also available for service representatives with
device installation and setup responsibilities.
Online Installation Modules (Table 8)
Module Code Module Name
Installation Modules
CIRC3380U-INMOD Color IRC3380/C2880 Main Unit Installation
CIRC3380B-INMOD Color IRC3380/C2880 Finisher Y1/Y2 Installation
CIRC3380E-INMOD Color IRC3380/C2880 Finisher Z1 Installation
CIRC3380G-INMOD Color IRC3380/C2880 Puncher Unit M1 Installation
CIRC3380H-INMOD Color IRC3380/C2880 Paper Deck Z1 Installation
Online Installation Certificate Module (Table 9)
Certificate Module
Installation Certificate CIRC3380J-INMOD
F. Training Facilities
This eLearning course can be conducted at any Dealer facility that is suitable
for online and hands-on student learning.
G. Course Equipment
•A Color imageRUNNER C3380/C2880/C3480/C3080/C2550 device is
highly recommended (used in all labs)
•Finsiher-Y1 or -Y2 and/or Finisher-Z1 (for the accessories labs)
•Secure Watermark software option (for the Key Operations lab)
•A USB memory device,1GB minimum (for the Systems & Connectivity lab)
H. Certification
Students must pass all assessment exams at the end of each module to
receive certification on the Color imageRUNNER C3380/C2880/
C3480/C3080/C2550. Technicians who have previously received certification
on the Color imageRUNNER C3380 Series will be automatically certified on
the Color imageRUNNER C3480/C3080/C2550. Successful completion of the
Color imageRUNNER C3380 Series eLearning Course will provide certification
on the following models:
•Color imageRUNNER C3380/C2880
•Color imageRUNNER C3480/C3080/C2550