Canon imageRUNNER ADVANCE C3530i II Operating manual

Last update 04/27/2018

Pre-Visit
Serviced
History Check
Common
Process
(Before)
Maintenance
Process
Common
Process
(After)
Purpose
Increase the following items.
FCFR (First Call Fix Rate)
Uptime
MCBC (Mean Copies Between Calls)
Customer Satisfaction
How to use
This document was developed by Canon USA Engineering Services and Solutions to
perform consistent, effective and efficient maintenance on all Canon products.
FCFR, MCBV,
Uptime
Parts Cost
Visits, Labor
Implementation of the Preventative Maintenance Procedure

Service History Check - [Pre Visit]
Procedure Detail Note Time
Action Prior to
Customer Visit:
Whenever
possible,
Check Snapshot
for :
6
min
Check
1. Log into Snapshot : •Enter the machine Serial Number to check the
following:
1. Firmware Version –Prepare Firmware if necessary
2. Communications
3. Counters –Machine Usage
4. Event History –Check History for Errors, Alarms
and Jams
5. Consumable Part Counters -
Prepare Consumable and Durable
Parts
6. Service Modes
ITB Belt Position [disp_misc ITB-POS]
•Firmware Version
•Event History
•Part Counters
•Service Mode Settings
iR ADV C3530i/C3525i series Advanced Maintenance Guide
1. Understand the machine's current condition
(jams and error, needed consumable parts) before
visiting EM call or PM-Call.
2. Prepare all consumable parts that exceeded
Target and replace them on a PM-call, replace any
parts that exceeded life you have now at the EM
call.
3. Take the necessary actions for the jamming and
errors.

Common Process (Before)
Procedure Detail Note Time
Verify Customers’
Concern
Ask the customer about the condition of the machine
and validate any issues they have.
Ask Questions to find out if there are any following
issues on the machine?
1.Copy Quality
2.Jamming
3.ERROR
4.Other issues (Copier Only)
5.No Problem
Point:
- To perform efficient maintenance, we need to
ask the customer about machine condition.
Check the Serial
Number
Ensure the serial number on the machine matches the
serial number that you are dispatched to.
Point:
- If the serial number is incorrect and there is
more than one machine at the account that is
down please notify dispatch.
Perform COM-TEST
1. Check the ADS and make sure the Monitor
symbol is indicated.
2. If the Monitor symbol is indicated, execute COM-
TEST. If not, do not execute COM-TEST.
COPIER > Function > INSTALL>COM-TEST
If COM-TEST is NG, fix this issue at first. If you can’t
fix this issue please insure the issue is resolved
prior to leaving the account.
C1
1
min
Check
1
min
Scan
Check
COM TEST
1
min
Check
1
min
COM TEST
C2
C3
iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail Note Time
Check Service Log
1. Check Service Log Point:
1. Check the log to see if there is any reoccurring
issues. If you see the same issues listed on the
log, then the root cause hasn’t been fixed.
2. Check what parts were replaced recently.
These parts should not be replaced again for
the same issue.
3. If the problem seems to be related to the
previous call, check what the previous tech did.
1. Check System Software Version
2. Check for latest version on e-support
Point:
The latest firm contains following major
countermeasure.
Check Service history
If Snapshot tool was used
successfully, skip steps C5
through C8
1. Check ERR/JAM history Address all Error and Jams.
Check
COPIER>DISPLAY>ERR
COPIER>DISPLAY>JAM
1
min
Visual Check
1
min
Visual Check
If Snapshot tool was used
successfully, skip steps C5
through C8
Check System
Software Version
Visual Check
min
Update
Check Update
COPIER>DISPLAY>VERSION
ADVC3525i/C3530i as of 5/15/17 Ver. 25.13.01 TP17-104
Check for latest software version on
e-support
Common Process (Before)
C4
C5
C6
iR ADV C3530i/C3525i series Advanced Maintenance Guide
Check

Procedure Detail Note Time
Check the Drum
counter
1. Check the Drum counter. Point:
Replace the drums by referring to the value below
to eliminate drum over life related issues.
COPIER>COUNTER>LF
Y/M/C-DRM-LF 100 % or above
K-DRM-LF 100 % or above
COPIER>COUNTER>DRBL-1
PT-DRM
PT-DR-Y/C/M
Check the P/U roller
counters
Reset the counters if parts are
replaced.
*Check that physical condition of the
part matches the counter
Check the roller counters. Point:
Replace the rollers over 100% to eliminate parts
over life related JAM.
Cassette 1,2, Bypass: COPIER>COUNTER>DRBL-1
C1/C2/M-FD-RL
C1/C2/M-SP-RL
C1/C2/M-PU-RL
Cassette 3,4: COPIER>COUNTER>DRBL-2
C3/C4-FD-RL
C3/C4-SP-RL
C3/C4-PU-RL
DF: COPIER>COUNTER>DRBL-2
DF-PU-RL
DF-SP-RL (DF-SP-PD)
DF-FD-RL
Check the other
durable counters
Reset the counters if parts are
replaced.
*Check that physical condition of the
part matches the counter
1. See the Parts counter. COPIER>COUNTER>DRBL-
1/DRBL-2
Point:
Recommend to replace the following parts over
100%.
COPIER>COUNTER>DRBL-1.
Replace
COPIER>COUNTER>DRBL-1
COPIER>COUNTER>DRBL-2
COPIER>COUNTER>LF
Replace
Transfer
T-CLN-BD
TR-BLT
2TR-ROLL
Fixing
FX-LW-RL
FX-UP-FR
Check Replace
Clear
Counter
Clear
Counter
Check
Check
1
min
Visual Check
min
Replace
Visual Check
Replace
Visual Check
If Snapshot tool was used
successfully, skip steps C5
through C8
If Snapshot tool was used
successfully, skip steps C5
through C8
Common Process (Before)
C7
C8
C9
Developer
DV-UNT-C/Y/M-K
min
min
iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail Note Time
Make Samples
(Before Sample)
Make the following Copy/Print samples from ADF and
Copy Glass.
1. PG10 2.CA7
Any issues, resolve them as needed.
Inspect paper Feed
Make copies from all Cassettes using at least 5
originals in the ADF.
Make copies using the following cassette.
Point:
Make following jobs.
1.Double sided
2.Staple
3.Hole punch
If you see the JAM, find the cause and fix that issue.
Check Check
Check
1. Cassette 1
2. Cassette 2
3. Cassette 3
4. Cassette 4
5. Bypass tray
Perform C10 and C11 at the same time to save time 5
min
Check
Common Process (Before)
C10
C11
iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail & Action Note Time
Clean ADF for Dust
1. Inside cover
Clean the rollers using lint free paper with water.
Sensors should be cleaned by blower brush
Clean ADF Rollers
Clean the rollers if they were not replaced in step No.5.
1. P/U Roller unit 2. Sep Roller •If the Rollers are under 50% usage, cleaning
may not be necessary.
•Clean Rollers with lint- free paper moistened
with water.
Clean the Glass /
Platen roller
Point:
1. Clean the ADF reading Glass and Copy Glass
with Oil cleaner (FY9-6020-000)
2. Clean the Platen Roller with Alcohol
Maintenance Process
min
min
min
Clean
Clean
Clean
M3
M2
M1
Clean
Clean
iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail & Action Note Time
Clean Rollers on
Cassettes /Multi-
Purpose Tray/
Vertical Rollers
Clean the rollers if they were not replaced. Clean the rollers using lint free paper
with water.
1. Cassette Rollers
2. Multi-Purpose Tray Rollers
3. Vertical Rollers
Maintenance Process
min
Clean
M4 1
2
3
Check
iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail & Action Note Time
Clean ITB
area
1. Remove the ITB Unit
2. Clean ITB cleaning blade area
3. Installing the ITB Unit
Align the triangle mark in the guide on the left with that in the ITB Unit,
place the shaft [A] of the ITB Unit[1] on the rail [B] of the guide, and install
the unit while shifting it to the left.
Points to Note at Installation
•Install the unit while the Primary Transfer Roller is
completely disengaged. Check that the
Disengagement Cam is located at the position
shown below.
•Check that the shutter of the Waste Toner Ejection
Mouth is closed.
After Installation : Execute [Auto Adjust Gradation >
Full Adjust] and [Auto Correct Color mismatch]
Clean the
Registration
Patch sensor
Unit
To see the patch sensor, open the shutter [1], and clean
the Patch Sensor [2] using the blower [3]. After cleaning,
check that there is no soiling caused by toner on the
surface of the sensor. If the soiling cannot be removed,
then while pressing the shutter [1], clean the Patch
sensor [2] in the single direction with wet and tightly
wrung cotton swab.
Clean the leading edge [4] of the pre-transfer cover
sheet with lint free paper.
Do not use alcohol because it causes melting and
clouding of the sensor window. Also Do not dry
wipe the sensor window because it is charged to
attract toner.
Maintenance Process
Clean
If you perform
work while in
Sleep mode or
when the power
was turned OFF
while in Sleep
Mode, The
Primary Transfer
Roller will not be
disengaged.
This will not allow
you to remove the
ITB Unit.
M5
Clean
iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail Note Time
Clean the Fixing unit
area.
1. Open the right door and grasp the light-blue handle [1], and
remove the fixing unit [2]
Point;
Clean
Parts Counter: Copier>Counter>DRBL-1>FX-UNIT
The parts counter of the fixing unit is
automatically cleared when a new fixing unit is
detected.
When FX-Unit is cleared, FX-LW-RL /FX-UP-FR /FX-
LW-BS are also cleared at the same time.
Clean the inner Right
door area
Point:
Clean the guide plates , paper paths for any
paper dust or stray toners.
min
Clean
Maintenance Process
M7
Clean
min
M8
iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail Note Time
Clean the Drum area /
Light Guide
Clean the upper surface [1] of the Light
Guide of each color drum unit using the
blower [2]
Do not touch the surface of the drum. Be
sure to block light to the removed Drum
Unit using paper.
Clean the Laser Slit
/Dustproof Glass
•Open the Front Door and remove the Dustproof Glass Cleaning Tool
[1]
Insert the Dustproof Glass Cleaning Tool [1]
into the hole [2], and clean the glass by
moving it back and forth 2 to 3 times in the
[A] part
Do not insert the Dustproof Glass
Cleaning Tool upside down.
min
Clean
Maintenance Process
M9
If you perform work while in Deep Sleep
mode or when the power was turned
OFF while in Deep Sleep Mode, The
Primary Transfer Roller will not be
disengaged.
When removing the Drum unit, be sure
to do so after returning the machine to a
Standby state.
M10
min
Clean
iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail Note Time
Empty the Waste
toner bottle
1. Check the customer’s inventory of waste toner bottles.
2. Open the cassette 1 and then open the Waste Toner
Door
3. Remove the Waste Toner Container
Point;
1. If the customer doesn’t have a waste toner
bottle in their inventory and the bottle in the
machine is nearly full, let the customer order
new one and empty the waste toner bottle
while on site to prevent a recall.
Empty waste toner container every
service call
After emptying the waste toner
container clean the waste toner case
window (FL0-7007-000).
Replacing the Waste Toner Container
after the preparation warning has been
displayed clears the parts counter
automatically.
Parts Counter:
Copier>Counter> DRBL-1>WST-TNR
Maintenance Process
M11
Empty
Check
Clean
min
Waste Toner Case Window
iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail Note Time
Perform Auto
Correct Color
Mismatch/Auto
Adjust Gradation
1. Auto Correct Color Mismatch
Settings/Registration > Adjustment/Maintenance >
Adjust Image Quality•> Auto Correct Color
2. Auto Adjust Gradation
Settings/Registration>Adjustment/Maintenance
>Adjust Image Quality•> Auto Adjust Gradation
•Point:
1. If the customer uses heavy paper, perform an
Auto Adjust Gradation with plain and heavy
paper.
Make Samples (After
Sample)
Make the following Copy/Print samples from the ADF
and Copy Glass.
1. PG10 2.CA7
If you still find following PCQ, check the ADV
Topics.
If you find following PCQ, refer this document.
Test paper Feed
Make copies from all Cassette using at least 5
originals in the ADF.
Make copies from the following cassettes.
Point:
Make following jobs.
1.Double sided
2.Staple
3.Hole punch
If you see the JAM, find the cause and fix that issue.
PCQ
Check Check
Check
1. Cassette 1
2. Cassette 2
3. Cassette 3
4. Cassette 4
5. Bypass tray
6. Side Paper Deck
Perform C13 and C14 at the same time to save time
Adjus
t
min
min
Check
Adjust
Common Process (After)
C12
C13
C14
iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail Note Time
Complete
Documentation
Point:
1. Let the customer print the test
prints from their PC while
completing the documentation.
2. Write down the detail actions and
all part names and part #’s in the
service log for the next visit.
3. If you change the service mode
value or update the system
software, make a P-Print and
keep it with the Service Log and
User data list.
P-PRINT
1. Service Log
2. P-PRINT
3
min
2
min
Fill out
P-Print
Fill out
Common Process (After)
C15
iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail & Action Note Time
Perform COM-TEST
COPIER > Function > INSTALL>COM-TEST If COM-TEST is NG, fix this issue at
first. If you can’t fix this issue, call
NTSC and get their assistance.
Communicate to the
customer that you
are leaving
Ask the customer if everything was
addressed. Do they have the necessary
supplies and ask if they are satisfied
with your service.
Address all customer issues with your
service manager. Ensure they are
resolved or addressed, whether they
are administrative, service related or
sales oriented.
1
min
Scan
1
min
1
min
Check
COM TEST
Common Process (After)
C16
C17
iR ADV C3530i/C3525i series Advanced Maintenance Guide
COM TEST