Canon imageRUNNER ADVANCE C3530i II Operating manual

Last update 04/27/2018

Pre-Visit
Serviced
History Check
Common
Process
(Before)
Maintenance
Process
Common
Process
(After)
Purpose
Increase the following items.
FCFR (First Call Fix Rate)
Uptime
MCBC (Mean Copies Between Calls)
Customer Satisfaction
How to use
This document was developed by Canon USA Engineering Services and Solutions to
perform consistent, effective and efficient maintenance on all Canon products.
FCFR, MCBV,
Uptime
Parts Cost
Visits, Labor
Implementation of the Preventative Maintenance Procedure

Service History Check - [Pre Visit]
Procedure Detail Note Time
Action Prior to
Customer Visit:
Whenever
possible,
Check Snapshot
for :
6
min
Check
1. Log into Snapshot : •Enter the machine Serial Number to check the
following:
1. Firmware Version –Prepare Firmware if necessary
2. Communications
3. Counters –Machine Usage
4. Event History –Check History for Errors, Alarms
and Jams
5. Consumable Part Counters -
Prepare Consumable and Durable
Parts
6. Service Modes
ITB Belt Position [disp_misc ITB-POS]
•Firmware Version
•Event History
•Part Counters
•Service Mode Settings
iR ADV C3530i/C3525i series Advanced Maintenance Guide
1. Understand the machine's current condition
(jams and error, needed consumable parts) before
visiting EM call or PM-Call.
2. Prepare all consumable parts that exceeded
Target and replace them on a PM-call, replace any
parts that exceeded life you have now at the EM
call.
3. Take the necessary actions for the jamming and
errors.

Common Process (Before)
Procedure Detail Note Time
Verify Customers’
Concern
Ask the customer about the condition of the machine
and validate any issues they have.
Ask Questions to find out if there are any following
issues on the machine?
1.Copy Quality
2.Jamming
3.ERROR
4.Other issues (Copier Only)
5.No Problem
Point:
- To perform efficient maintenance, we need to
ask the customer about machine condition.
Check the Serial
Number
Ensure the serial number on the machine matches the
serial number that you are dispatched to.
Point:
- If the serial number is incorrect and there is
more than one machine at the account that is
down please notify dispatch.
Perform COM-TEST
1. Check the ADS and make sure the Monitor
symbol is indicated.
2. If the Monitor symbol is indicated, execute COM-
TEST. If not, do not execute COM-TEST.
COPIER > Function > INSTALL>COM-TEST
If COM-TEST is NG, fix this issue at first. If you can’t
fix this issue please insure the issue is resolved
prior to leaving the account.
C1
1
min
Check
1
min
Scan
Check
COM TEST
1
min
Check
1
min
COM TEST
C2
C3
iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail Note Time
Check Service Log
1. Check Service Log Point:
1. Check the log to see if there is any reoccurring
issues. If you see the same issues listed on the
log, then the root cause hasn’t been fixed.
2. Check what parts were replaced recently.
These parts should not be replaced again for
the same issue.
3. If the problem seems to be related to the
previous call, check what the previous tech did.
1. Check System Software Version
2. Check for latest version on e-support
Point:
The latest firm contains following major
countermeasure.
Check Service history
If Snapshot tool was used
successfully, skip steps C5
through C8
1. Check ERR/JAM history Address all Error and Jams.
Check
COPIER>DISPLAY>ERR
COPIER>DISPLAY>JAM
1
min
Visual Check
1
min
Visual Check
If Snapshot tool was used
successfully, skip steps C5
through C8
Check System
Software Version
Visual Check
min
Update
Check Update
COPIER>DISPLAY>VERSION
ADVC3525i/C3530i as of 5/15/17 Ver. 25.13.01 TP17-104
Check for latest software version on
e-support
Common Process (Before)
C4
C5
C6
iR ADV C3530i/C3525i series Advanced Maintenance Guide
Check

Procedure Detail Note Time
Check the Drum
counter
1. Check the Drum counter. Point:
Replace the drums by referring to the value below
to eliminate drum over life related issues.
COPIER>COUNTER>LF
Y/M/C-DRM-LF 100 % or above
K-DRM-LF 100 % or above
COPIER>COUNTER>DRBL-1
PT-DRM
PT-DR-Y/C/M
Check the P/U roller
counters
Reset the counters if parts are
replaced.
*Check that physical condition of the
part matches the counter
Check the roller counters. Point:
Replace the rollers over 100% to eliminate parts
over life related JAM.
Cassette 1,2, Bypass: COPIER>COUNTER>DRBL-1
C1/C2/M-FD-RL
C1/C2/M-SP-RL
C1/C2/M-PU-RL
Cassette 3,4: COPIER>COUNTER>DRBL-2
C3/C4-FD-RL
C3/C4-SP-RL
C3/C4-PU-RL
DF: COPIER>COUNTER>DRBL-2
DF-PU-RL
DF-SP-RL (DF-SP-PD)
DF-FD-RL
Check the other
durable counters
Reset the counters if parts are
replaced.
*Check that physical condition of the
part matches the counter
1. See the Parts counter. COPIER>COUNTER>DRBL-
1/DRBL-2
Point:
Recommend to replace the following parts over
100%.
COPIER>COUNTER>DRBL-1.
Replace
COPIER>COUNTER>DRBL-1
COPIER>COUNTER>DRBL-2
COPIER>COUNTER>LF
Replace
Transfer
T-CLN-BD
TR-BLT
2TR-ROLL
Fixing
FX-LW-RL
FX-UP-FR
Check Replace
Clear
Counter
Clear
Counter
Check
Check
1
min
Visual Check
min
Replace
Visual Check
Replace
Visual Check
If Snapshot tool was used
successfully, skip steps C5
through C8
If Snapshot tool was used
successfully, skip steps C5
through C8
Common Process (Before)
C7
C8
C9
Developer
DV-UNT-C/Y/M-K
min
min
iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail Note Time
Make Samples
(Before Sample)
Make the following Copy/Print samples from ADF and
Copy Glass.
1. PG10 2.CA7
Any issues, resolve them as needed.
Inspect paper Feed
Make copies from all Cassettes using at least 5
originals in the ADF.
Make copies using the following cassette.
Point:
Make following jobs.
1.Double sided
2.Staple
3.Hole punch
If you see the JAM, find the cause and fix that issue.
Check Check
Check
1. Cassette 1
2. Cassette 2
3. Cassette 3
4. Cassette 4
5. Bypass tray
Perform C10 and C11 at the same time to save time 5
min
Check
Common Process (Before)
C10
C11
iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail & Action Note Time
Clean ADF for Dust
1. Inside cover
Clean the rollers using lint free paper with water.
Sensors should be cleaned by blower brush
Clean ADF Rollers
Clean the rollers if they were not replaced in step No.5.
1. P/U Roller unit 2. Sep Roller •If the Rollers are under 50% usage, cleaning
may not be necessary.
•Clean Rollers with lint- free paper moistened
with water.
Clean the Glass /
Platen roller
Point:
1. Clean the ADF reading Glass and Copy Glass
with Oil cleaner (FY9-6020-000)
2. Clean the Platen Roller with Alcohol
Maintenance Process
min
min
min
Clean
Clean
Clean
M3
M2
M1
Clean
Clean
iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail & Action Note Time
Clean Rollers on
Cassettes /Multi-
Purpose Tray/
Vertical Rollers
Clean the rollers if they were not replaced. Clean the rollers using lint free paper
with water.
1. Cassette Rollers
2. Multi-Purpose Tray Rollers
3. Vertical Rollers
Maintenance Process
min
Clean
M4 1
2
3
Check
iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail & Action Note Time
Clean ITB
area
1. Remove the ITB Unit
2. Clean ITB cleaning blade area
3. Installing the ITB Unit
Align the triangle mark in the guide on the left with that in the ITB Unit,
place the shaft [A] of the ITB Unit[1] on the rail [B] of the guide, and install
the unit while shifting it to the left.
Points to Note at Installation
•Install the unit while the Primary Transfer Roller is
completely disengaged. Check that the
Disengagement Cam is located at the position
shown below.
•Check that the shutter of the Waste Toner Ejection
Mouth is closed.
After Installation : Execute [Auto Adjust Gradation >
Full Adjust] and [Auto Correct Color mismatch]
Clean the
Registration
Patch sensor
Unit
To see the patch sensor, open the shutter [1], and clean
the Patch Sensor [2] using the blower [3]. After cleaning,
check that there is no soiling caused by toner on the
surface of the sensor. If the soiling cannot be removed,
then while pressing the shutter [1], clean the Patch
sensor [2] in the single direction with wet and tightly
wrung cotton swab.
Clean the leading edge [4] of the pre-transfer cover
sheet with lint free paper.
Do not use alcohol because it causes melting and
clouding of the sensor window. Also Do not dry
wipe the sensor window because it is charged to
attract toner.
Maintenance Process
Clean
If you perform
work while in
Sleep mode or
when the power
was turned OFF
while in Sleep
Mode, The
Primary Transfer
Roller will not be
disengaged.
This will not allow
you to remove the
ITB Unit.
M5
Clean
iR ADV C3530i/C3525i series Advanced Maintenance Guide