
Canon BLM300C Professional Booklet Maker Service Support Guide
BLM300C Professional Booklet Maker Service Support Guide July 2014
Revision 2 Page iii
Contents
I. Overview and Purpose................................................................................................. 1
A. Overview ...................................................................................................................1
B. Purpose.....................................................................................................................1
II. Features........................................................................................................................ 2
A. The BLM300C Professional Booklet Maker ...............................................................2
B. Optional Modules.......................................................................................................2
1. The Front Trimmer...............................................................................................2
2. The 2-Knife Trimmer............................................................................................2
3. Square Fold.........................................................................................................2
4. Rotator Transport.................................................................................................2
5. Long Belt Stacker.................................................................................................3
6. Short Belt Stacker................................................................................................3
III. Configuration................................................................................................................ 4
IV. Dealer Sales/Service Authorization............................................................................. 5
V. Educational Training.................................................................................................... 6
A. Training Program Overview.......................................................................................6
1. Learning Path for Technicians Certified on the BLM200/6300 Booklet Maker......7
2. Learning Path for Non-Certified Technicians........................................................7
B. Prerequisites..............................................................................................................7
C. Certification................................................................................................................8
D. Who Should Attend....................................................................................................8
E. Training Facilities.......................................................................................................8
1. Online Course Training Facilities .........................................................................8
2. Classroom Training Facilities...............................................................................8
F. Course Equipment.....................................................................................................8
G. Service Materials.......................................................................................................9
VI. Servicing Notes...........................................................................................................10
A. Power and Plug Requirements ................................................................................10
B. Installation Weight and Dimensions.........................................................................11
C. Installation Space Requirements .............................................................................13
D. Estimated Installation Times....................................................................................14
E. Firmware Update.....................................................................................................15
1. Computer Requirements for Upgrading..............................................................15
2. Update Process.................................................................................................15
F. Suggested Spare Parts............................................................................................16
G. Periodic Maintenance..............................................................................................18
VII. Suggested End-User Customer Service Offerings....................................................19
A. End-User Limited Warranty Conditions....................................................................19
B. Parts Support Program............................................................................................19
C. Service Parts Availability..........................................................................................20
VIII. Product Technical Support Offerings........................................................................21
A. Dealer Support Requirements .................................................................................21
B. Canon USA Support Offerings.................................................................................22
1. Canon USA Technical Support Center...............................................................22
2. On-site Support..................................................................................................24
3. Internet Support.................................................................................................24