Canon FAX EB15 User manual

ii
Copyright
Copyright © 2001 by Canon, Inc. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or
computer language in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, manual, or otherwise, without the prior written permission of Canon, Inc.
Trademarks
Canon and BJ are registered trademarks. Bubble Jet and UHQ are trademarks of Canon Inc.
All other product and brand names are registered trademarks, trademarks or service marks of their
respective owners.
As an ENERGY STAR®Partner, Canon has determined that these products meet the
ENERGY STAR®guidelines for energy efficiency.
This equipment (H12206) conforms with the essential requirements of EC
Directive 1999/5/EC.
We declare that this product conforms with the EMC requirements of EC
Directive 1999/5/EC at nominal mains input 230V, 50Hz although the rated input
of the product is 200V–240V, 50/60Hz.
If you move to another EU country and are experiencing trouble please call the
Canon Help Desk. (For Europe Only)

iii
Using this guide
This guide provides detailed information on how to set up, operate, maintain, and troubleshoot your
fax.
Please read the list below to become familiar with the symbols, terms, and abbreviations used in this
guide.
cCautions tell you how to avoid actions that could injure you or damage your fax. In order to use
your fax safely, always observe these cautions.
nNotes provide advice on using your fax more effectively, describe operating restrictions, and tell you
how to avoid minor difficulties. Reading these is recommended to make the most of your fax and its
functions.
(see p. xx) Indicates a page number that you can refer to for more information on the
topic of the previous sentence or paragraph.
default A setting that remains in effect unless you change it.
document The original sheet(s) of paper you send or receive with your fax.
menu A list of settings from which you select an item to set up or change. A menu
has a title which appears on the LCD.
1and 2buttons Used to select an item in a menu. Press 2to select the next item, and press
1to select the previous item.
transaction number When you send or receive a document, your fax automatically assigns the
document a unique transaction number.A transaction number is a four-digit
number that will help you keep track of documents you send and receive.
TX/RX NO. TX/RX NO. is the abbreviation used for “transaction number.”
TX Denotes Transmission.
RX Denotes Reception.
In addition, this guide uses brackets to identify the buttons you press when performing different
functions: [Stop].
nThis guide contains information for two Canon models. Please note that the illustrations of the fax in
this guide may differ from your model. Instructions for specific models are labelled with the fax names.
Customer support
Your fax is designed with the latest technology to provide trouble-free operation. If you encounter a
problem with the fax’s operation, try to solve it by using the information in Chapter 10. If you
cannot solve the problem or if you think your fax needs servicing, contact your local authorised
Canon dealer or the Canon help line.

iv
Important safety instructions
Read these safety instructions thoroughly before using your fax.
cExcept as specifically described in this guide, do not attempt to service the fax yourself. Never
attempt to disassemble the fax: opening and removing its interior covers will expose you to
dangerous voltages and other risks. For all service, contact your local authorised Canon dealer or
the Canon help line.
■Handling and maintenance
•Follow all warnings and instructions marked on the fax.
•Do not subject the fax to strong physical shock or vibration.
•Always unplug the fax before moving or cleaning it.
•To avoid paper jams, never unplug the power cord, open the printer cover, or remove paper from
the multi-purpose tray while printing.
•When transporting the fax, leave the BJ cartridge installed in the cartridge holder and tape the
cartridge holder to the right side of the fax. This will prevent ink spilling inside the fax.
•Always lift the fax as shown below. Never lift it by any of its attachments.
•Do not push objects of any kind into the slots or openings on the cabinet as they may touch
dangerous voltage points or short out parts. This could result in fire or electric shock.
•Do not allow small objects (such as pins, paper clips, or staples) to fall into the fax. If something
does fall into the fax, unplug it immediately and contact your local authorised Canon dealer or the
Canon help line.
•To avoid spillage in or around the fax, do not eat or drink near it. If you spill liquid or if any
substance falls into the fax, unplug the fax immediately and contact your local authorised Canon
dealer or the Canon help line.
•Keep the fax clean. Dust accumulation can prevent the fax from operating properly.
•Unplug the fax from the wall outlet and refer service to qualified personnel under the following
conditions:
–When the power cord or plug is damaged or frayed.
–If liquid has spilled into the fax.
–If the fax has been exposed to rain or water.
–If the fax does not operate normally when you have followed the instructions in this guide.
Adjust only those controls that are covered by the instructions in this guide. Improper
adjustment of other controls may result in damage and may require extensive work by a
qualified technician to restore the product to normal operation.
–If the fax has been dropped or the cabinet has been damaged.
–If the fax exhibits a distinct change in performance, indicating a need for servicing.

v
■Location
•Place the fax on a flat, stable, vibration-free surface that is strong enough to support its weight
(approx. 5.8 kg).
•Place the fax in a cool, dry, clean, well ventilated place.
–Make sure the area is free from dust.
–Make sure the location is not affected by extreme temperature changes, and always stays
between 10°and 32.5°C.
–Make sure the area’s relative humidity is always between 20% and 85%.
•Keep the fax away from direct sunlight as this can damage it. If you have to place it near a
window, install heavy curtains or blinds.
•Do not use the fax near water. Make sure that no wet or humid objects come into contact with the fax.
•Do not use or store the fax outdoors.
•Do not install the fax near devices that contain magnets or generate magnetic fields, such as speakers.
•If possible, place the fax near an existing telephone outlet to avoid the expense of installing a new one.
•Place the fax near a standard 200–240 V AC power outlet.
•To ensure reliable operation of the fax and to protect it from overheating (which can cause it to
operate abnormally and create a fire risk), do not block the exhaust vent and never block or cover
any openings on the fax by placing it on a bed, sofa, rug, or other similar surface. Do not place the
fax in a cupboard or built-in installation, or near a radiator or other heat source unless proper
ventilation is provided. Install the fax approximately 10 cm away from walls and other equipment.
For the dimensions of the fax, see p. S-1.
•Do not stack boxes or furniture around the power outlet. Keep the area free so you can reach the
outlet quickly. If you notice anything unusual (smoke, strange odours, noises) around the fax,
unplug it immediately. Contact your local authorised Canon dealer or the Canon help line.
•Do not allow anything to rest on the power cord, and do not place the fax where the cord will be
walked on. Make sure the cord is not knotted or kinked.
■Power supply
•During electrical storms, disconnect the power cord from the power outlet. (Please note that any
documents stored in the fax’s memory will be deleted when you unplug the fax.)
•Whenever you unplug the fax, wait at least five seconds before you plug it in again.
•If dust accumulates around the plug of the power cord when it is connected to a power outlet,
unplug the fax and wipe the plug with a clean, dry cloth.
cThis product emits low level magnetic flux.
If you use a cardiac pacemaker and feel abnormalities, please move away from this product and
consult your doctor.
Important safety instructions

vi
Table of Contents
Using this guide ............................................................ iii
Customer support......................................................... iii
Important safety instructions....................................... iv
Handling and maintenance....................................................................iv
Location .....................................................................................................v
Power supply ............................................................................................v
Unpacking ...................................................................1-2
Removing the shipping materials ...................................................... 1-3
Assembling the fax .....................................................1-4
Attaching components ........................................................................ 1-4
Making connections ...................................................1-5
Connecting the handset, telephone line and external devices .... 1-5
Connecting the AC power cord.......................................................... 1-7
Installing the BJ cartridge .......................................... 1-8
Guidelines.............................................................................................. 1-8
Installing the BJ cartridge in your fax .............................................. 1-9
Loading paper ........................................................... 1-12
Selecting the right kind of paper ..................................................... 1-12
Paper guidelines................................................................................. 1-12
Loading paper in the multi-purpose tray ........................................ 1-13
Testing the fax..................................................................................... 1-13
Setting the TEL LINE TYPE ....................................... 1-14
Dialling through a switchboard (PBX) ..................... 1-15
Registering the access type and the outside line access
number .......................................................................................... 1-15
Main components of your fax ..................................2-2
Fax controls — the operation panel........................... 2-3
Guidelines for entering numbers, letters, and
symbols ......................................................................2-5
Correcting mistakes............................................................................. 2-7
Registering sender information ................................. 2-8
Personalising your fax......................................................................... 2-8
Setting the date and time.................................................................... 2-9
Registering your fax/telephone number and name ...................... 2-10
Registering one-touch speed dialling numbers
and names ...............................................................2-12
Registering coded speed dialling numbers
and names ...............................................................2-14
Registering group dialling numbers and names ..2-15
Automatic dialling .................................................... 2-18
Sending a document using one-touch speed dialling,
coded speed dialling or group dialling numbers ................... 2-18
Sending a document using directory dialling................................ 2-19
Special dialling.........................................................2-20
Using alternative telephone networks (UK only).2-21
Attaching the M label ........................................................................ 2-21
Registering an alternative telephone network.............................. 2-21
Sending with an alternative telephone network........................... 2-23
Registering speed dialling with the M button................................ 2-24
INTRODUCTION
2. PREPARING
TO USE YOUR
FAX
1. SETTING UP

vii
Table of Contents
7. RECEIVING
DOCUMENTS
6. SENDING
DOCUMENTS
4. HANDLING
PAPER
Preparing documents ................................................3-2
Types of documents you can scan .................................................... 3-2
Problem documents............................................................................. 3-2
Loading documents...................................................3-3
Problems with multipage documents ............................................... 3-4
Adding pages to the document.......................................................... 3-4
Paper requirements ....................................................4-2
Printable area ....................................................................................... 4-2
Loading paper ....................................................................................... 4-2
Copying documents....................................................5-2
Preparing to send a document .................................6-2
Adjusting the quality of your documents.......................................... 6-2
Sending methods.................................................................................. 6-3
Dialling methods................................................................................... 6-4
Sending documents ..................................................6-5
Memory sending................................................................................... 6-5
Manual sending.................................................................................... 6-6
Messages displayed during sending ................................................ 6-7
Cancelling sending ....................................................6-8
Redialling when the line is busy ..............................6-9
Manual redialling ................................................................................. 6-9
Automatic redialling............................................................................. 6-9
Delayed sending ......................................................6-12
Sending other documents while the fax is set
for delayed sending .................................................................... 6-13
Cancelling delayed sending ............................................................. 6-13
Sequential broadcasting .........................................6-15
Sending a document to more than one location........................... 6-15
Documents stored in memory................................6-16
Printing a list of documents in memory .......................................... 6-16
Printing a document in memory....................................................... 6-16
Deleting a document from memory................................................. 6-17
Different ways to receive a document ....................7-2
Receiving documents automatically: FAX ONLY MODE................. 7-3
Receiving both documents and telephone calls automatically:
Fax/Tel mode .................................................................................. 7-5
Receiving documents manually: MANUAL MODE ......................... 7-8
Receiving documents with an answering machine:
ANS.MACHINE MODE (FAX-EB10 only) .................................. 7-10
5. MAKING
COPIES
3. HANDLING
DOCUMENTS

viii
Table of Contents
8. USING THE
BUILT-IN
ANSWERING
MACHINE
(TAM MODE)
(FAX-EB15
only)
Other features ..........................................................7-11
Receiving documents while performing other tasks.................... 7-11
Receiving documents in memory when a problem occurs......... 7-11
Polling to receive documents........................................................... 7-12
Cancelling receiving ................................................7-13
Telstra FaxStream™Duet (Australia only) ............7-14
Setting the fax for network switch .................................................. 7-14
Operation for network switch system............................................. 7-15
Telecom FaxAbility (New Zealand only)................7-16
Setting the fax network ..................................................................... 7-16
Operation for network switch system............................................. 7-17
Recording the outgoing message............................8-2
Types of messages that can be recorded ........................................ 8-2
Recording the outgoing message...................................................... 8-2
Setting TAM MODE ...................................................8-3
Setting the recording time for a telephone message..................... 8-4
Setting TOLL SAVER............................................................................. 8-5
Setting TAM MONITOR ....................................................................... 8-6
Recording voice memos............................................8-7
Deleting messages......................................................8-8
Playing telephone messages ....................................8-9
Remote control features .........................................8-10
Registering the password for remote control ............................... 8-10
Using remote control ......................................................................... 8-11
Forwarding telephone messages...........................8-13
Setting the forwarding number........................................................ 8-13
Setting the number of redial times .................................................. 8-14
Setting PIN ENTRY ............................................................................. 8-15
When a forwarded call is received............................. 8-16
Selecting a menu .......................................................9-2
Activity reports ..........................................................9-8
How to print a report............................................................................ 9-8
Activity report ....................................................................................... 9-9
One-touch speed dialling list............................................................ 9-10
Coded speed dialling list ................................................................... 9-10
Group dialling list................................................................................ 9-10
User’s data list .................................................................................... 9-11
Doc. memory list................................................................................. 9-11
TX (Transmission) report ................................................................... 9-12
RX (Reception) report ........................................................................ 9-13
Multi TX/RX (Transaction) report ..................................................... 9-13
Restricting use of the fax........................................9-14
Locking the fax.................................................................................... 9-14
Changing the access password ...................................................... 9-15
Cancelling the restriction setting .................................................... 9-16
9. SETTINGS
AND ACTIVITY
REPORTS

ix
Table of Contents
Clearing jams ............................................................ 10-2
Jams in the Automatic Document Feeder (ADF)........................... 10-2
Jams in the multi-purpose tray ........................................................ 10-3
Periodic cleaning....................................................... 10-4
Cleaning the exterior of the fax........................................................ 10-4
Cleaning the interior of the fax......................................................... 10-4
Testing and cleaning the BJ cartridge print head ........................ 10-7
Replacing the BJ cartridge............................................................... 10-8
Troubleshooting ...................................................... 10-11
Paper feeding problems.................................................................. 10-11
Faxing problems ............................................................................... 10-12
Copying problems............................................................................. 10-16
Telephone problems ........................................................................ 10-16
Print quality problems...................................................................... 10-17
General problems............................................................................. 10-17
LCD messages......................................................... 10-18
In case of a power failure ....................................... 10-23
During a power failure..................................................................... 10-23
Memory clear report........................................................................ 10-23
Specifications ..................................................................................................... S-1
Index .....................................................................................................................I-1
10. SOLUTIONS
TO COMMON
PROBLEMS

x

SETTING UP
1
1
SETTING UP
Unpacking ...................................................................1-2
Removingtheshippingmaterials ........................................ 1-3
Assembling the fax ..................................................... 1-4
Attachingcomponents ..................................................... 1-4
Making connections ................................................... 1-5
Connectingthehandset,telephonelineandexternaldevices ... 1-5
ConnectingtheACpowercord .......................................... 1-7
Installing the BJ cartridge ..........................................1-8
Guidelines ..................................................................... 1-8
InstallingtheBJcartridgeinyourfax .................................. 1-9
Loading paper ........................................................... 1-12
Selectingtherightkindofpaper ....................................... 1-12
Paperguidelines ........................................................... 1-12
Loadingpaperinthemulti-purposetray ............................. 1-13
Testingthefax .............................................................. 1-13
Setting the TEL LINE TYPE ....................................... 1-14
Dialling through a switchboard (PBX) ..................... 1-15
Registeringtheaccesstypeandtheoutsidelineaccess
number .................................................................. 1-15

1-2
Unpacking
As you unpack your fax, save the carton and packing material in case you want to move or ship the
fax in the future.
Carefully remove all items from the box.
•It is best to have someone hold the box while you lift the fax and its protective packaging out of
the carton.
Make sure you have the following items:
You should also have the following:
•B.T. adaptor (UK only) •One-touch sheet
•M label (UK only) •Power cord
•Documentation •Telephone line
•Warranty*
If any of these items are damaged or missing, notify your Canon dealer immediately.
BX-20 Black BJ cartridge
Handset
Main unit
Output tray extension
* This item is only included in some countries.

1-3
SETTING UP
1
Removing the shipping materials ______________
Remove the shipping materials as shown below.
2
Removetheprotectivepiecefromthe
multi-purposetray.
1
Removetheshippingtapesfromthetop
ofthefax.
3
Openthedocumenttray q,thenopenthe
operationpanelpartiallybygently
pullingittowardsyou(itonlyopens
slightly) w.
4
Removetheprotectivesheetfromthe
AutomaticDocumentFeeder(ADF).
Closetheoperationpanelbypressingit
downfromthecentreuntilitlocksinto
place.
5
Opentheprintercoverusingtheprinter
covertab.(seep.2-2)
6
Removetheshippingtapefromtheside
ofthefax.
Closetheprintercoveranddocument
tray.
1
2
Unpacking

1-4
Assembling the fax
To see how the fax looks fully assembled, see Main components of your fax, p. 2-2.
Attaching components ________________________
Your fax comes with the
document tray already
attached. However, if you
accidentally remove the
tray, reattach it by fitting
the tabs on the tray into
the slots on the fax.
Your fax comes with the
output tray already
attached. However, if you
accidentally remove the
tray, reattach it by fitting
the tabs of the output
tray into the slots on the
fax.
Attach the output tray extension to the fax by fitting
the tabs on the tray into the slots on the fax.
nFor user convenience, the one-touch sheet provided with your fax should be fitted over the one-touch
speed dialling buttons, Internet button and special function buttons on the centre of the operation panel.

1-5
SETTING UP
1
Connecting the handset, telephone line and
external devices _______________________________
There are three jacks on the rear of the fax for connection of the following:
•Telephone line
•Handset
•Extension phone (i.e. an additional telephone that you may wish to place away from the fax to
answer calls from a different location) or answering machine*.
If you only have one telephone line and plan to use the fax for receiving both fax and voice calls,
you will need to connect the handset or an answering machine* to the fax.
Be sure to connect any external devices before using the fax.
Follow the procedure below to connect the handset.
Making connections
1
Placethehandsetinitscradleasshown.
2
Connectthehandsettothe hjackonthe
rearofthefax.
* An answering machine can be connected to the FAX-EB10 only.
Ringervolumeswitch
Adjust the volume of the ringer. Use a pen or
other pointed object to adjust the switch to
HIGH, LOW or OFF.

1-6
Follow the procedure below to connect the telephone line and any external devices.
2
Connectanextensionphoneor
answeringmachine*tothe tjackonthe
rearofthefax.
1
Connectoneendofthetelephonelineto
the Ljackontherearofthefax.Then
connecttheotherendofthelinetothe
telephonejackonyourwall.
n•Due to the range of specifications, Canon cannot guarantee that all answering machines* will be
compatible with your fax.
•If you have connected an external device to your fax, be sure to select the correct receive mode. (see
Chapter 7)
•To connect an extension phone as well as an answering machine, connect the extension phone to the
answering machine, and then connect the answering machine* to your fax.
•If the extension phone does not have its own power supply, any redial data in the extension phone
memory may be lost after an extended fax transmission.
Users in the UK only
When you connect an external device to your fax, be sure to connect the B.T. adaptor provided with
the fax.
Follow the procedure below to connect the B.T. adaptor.
* An answering machine can be connected to the FAX-EB10 only.
Connect the extension phone or answering
machine* to the B.T. adaptor. Then connect the
B.T. adaptor to the tjack on the rear of the
fax.

1-7
SETTING UP
1
2
Plugtheotherendofthepowercordinto
aproperlygroundedACpoweroutlet.
Connecting the AC power cord________________
Plug the fax into a 200–240 volt AC 50/60 Hz outlet.
1
Plugthepowercordconnectorintothe
rearofthefax.
Making connections
nThere is no power switch on the fax. The power is on as long as the fax is plugged in.

1-8
The first time you set up your fax, you have to install the BJ cartridge before you can begin
receiving and copying documents.
For information on replacing the BJ cartridge, see p. 10-8.
Guidelines _____________________________________
Follow these guidelines to ensure optimum performance of your BJ cartridge.
•Use only a Canon BX-20 Black BJ cartridge in your fax.
•Store BJ cartridges at room temperature.
•Keep BJ cartridges in their packaging until you are ready to use them. This is to prevent the BJ
cartridge from drying out.
•Replace BJ cartridges after one year of use.
•Never remove the BJ cartridge unless you are going to replace it. When left exposed, the cartridge
print head dries out, making it unusable.
•To change a BJ cartridge, be sure to press [Cartridge] (on the operation panel) to move the
cartridge holder to the centre.
•Make sure the cartridge holder is in its home position (on the right side of the fax) when you are
not using the fax. If it is not in its home position, press [Cartridge]. Leaving the cartridge holder
out of its home position will cause the BJ cartridge to remain uncapped and dry out.
Installing the BJ cartridge
The ink in the BJ cartridge is difficult to clean up if spilled. Follow the precautions below when
handling the BJ cartridge.
•Carefully remove packaging from BJ cartridges.
•Do not attempt to disassemble or refill BJ cartridges.
•Do not shake or drop BJ cartridges or tip the print head downwards.
c• Store BJ cartridges out of the reach of
children. If a child inadvertently ingests
ink, consult a physician immediately.
• Do not touch the precision components
on the BJ cartridge.
Do not touch this area.

1-9
SETTING UP
1
Installing the BJ cartridge in your fax _________
When there is no BJ cartridge installed in your fax, PUT IN CARTRIDGE is displayed on the LCD.
Follow the procedure below to install the BJ cartridge.
1
Makesurethefaxispluggedin.
2
Openthedocumenttray.
nWhen you plug in the fax for the first time,
the cartridge holder automatically moves to
the centre of the fax so you can install the BJ
cartridge. If this does not happen, press
[Cartridge].
3
Opentheprintercoverusingtheprinter
covertab.(seep.2-2)
Installing the BJ cartridge
Cartridge

1-10
4
Raisethebluecartridgelockleveronthe
cartridgeholder.
5
RemovetheBJcartridgefromits
package,thenremovetheorange
protectivecap qandtape w.
6
Withthelabelfacingoutwards,insert
theBJcartridgeintothecartridgeholder.
Lowerthebluecartridgelockleveruntil
itlocksintoposition.
8
Closetheprintercover.
9
Closethedocumenttray.
7
Press[Cartridge].
•Discard the cap and tape. Never attempt to
reattach them to the BJ cartridge print head.
•Install the BJ cartridge immediately after
removing the cap and tape.
The cartridge holder moves to its home position
on the right side of the fax and begins cleaning
the BJ cartridge print head. This process takes
about 55 seconds.
Cartridge
1
2Do not touch
these precision
components.

1-11
SETTING UP
1
nIf you need to unplug the fax, wait until it is in standby mode (time and receive mode displayed on the
LCD). Otherwise the cartridge holder may not be in its home position; causing the BJ cartridge to
remain uncapped and dry out.
c•Do not try to manually move or stop the
cartridge holder since this may damage
the fax.
•Do not touch the components shown or
any metal parts since this may adversely
affect operation of the fax and/or affect
print quality.
Ribbon cable Guide rail
Round shaft
Circuit board
Installing the BJ cartridge