Canon imagePROGRAF TM Series User manual

Canon
Service Guide

Canon imagePROGRAF TM-Series Service Guide
imagePROGRAF TM-Series Service Guide June 2021
Revision 4 Page ii
Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747
1-800-OK-CANON
E-Mail: [e-mail]
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com
Canon U.S.A. Canon Partner Portal website: https://www.partners.usa.canon.com
Distributed in the United States by Canon U.S.A., Inc.
IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE
imagePROGRAF TM-305, imagePROGRAF TM-300, imagePROGRAF TM-200,
imagePROGRAF TM-305 MFP Z36, and imagePROGRAF TM-300 MFP Z36.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY
SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING
AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID
DISCLOSURE OF CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT
ENGINEERING REVISIONS.
REVISION HISTORY
Revision
Date
Section(s)
Details
September 2018 All
Release of the imagePROGRAF TM-305, imagePROGRAF TM-
300, imagePROGRAF TM-200, imagePROGRAF TM-305 MFP T36
and imagePROGRAF TM-300 MFP T36
1 October 2018 I. B.
Revised eCarePAK Installation Item Codes for the imagePROGRAF
TM-305/TM-300/TM-200, imagePROGRAF TM MFP T36 and
imagePROGRAF TM MFP L36ei, imagePROGRAF TM MFP L24ei
2 November 2018 V, VII
Revised Educational Training Section.
Updated Limited Warranty Support Section to clarify the Colortrac
T36 scanner, T36 All-In-One Controller and L36ei/L24ei scanner
warranty.
3 November 2020 I
Adds the CE7000-60 Plus 24" Contour Cutter and the CE7000-130
Plus 50" Contour Cutter
4 June 2021 All
Adds the imagePROGRAF TM-305 MFP Z36 and the
imagePROGRAF TM-300 MFP Z36

Canon imagePROGRAF TM-Series Service Guide
imagePROGRAF TM-Series Service Guide June 2021
Revision 4 Page iii
COPYRIGHTS AND TRADEMARKS
This Service Guide is the property of Canon U.S.A., Inc.
Canon U.S.A., Inc. 2021. All rights reserved.
Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon
Inc. imagePROGRAF is a registered trademark of Canon U.S.A., Inc.
Colortrac is a trademark of Colortrac Ltd.
All other company names and product names may be trademarks or registered trademarks of their
respective owners, and are hereby acknowledged.
LEGAL NOTICES
The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose
without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify
Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s
possession, use, or misuse of this Service Guide.
As an authorized Canon dealership for the imagePROGRAF TM-305, imagePROGRAF TM-300,
imagePROGRAF TM-200, imagePROGRAF TM-305 MFP Z36, and imagePROGRAF TM-300 MFP Z36,.you
agree that the imagePROGRAF TM-305, imagePROGRAF TM-300, imagePROGRAF TM-200,
imagePROGRAFTM-305 MFP Z36, and imagePROGRAF TM-300 MFP Z36 and their related hardware/software
accessories will not be exported from the United States except in strict accordance with the Export Administration
Regulations of the U.S. Department of Commerce and other U.S. laws and regulations controlling exports from
the United States.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information
and/or specifications contained in it at any time without notice. Additionally, all prices and availability dates
listed herein are subject to change without notice. The latest version is available online at the Canon Partner
Portal and e-Support Center Websites noted above. Please make certain that you are using the latest
version. Specimens of Web pages included herein are for illustration purposes only.
DISCLAIMER
NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE
FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT,
FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT
OR SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED
ON THE PRODUCT’S HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT,
REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS
SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY
AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE
PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER
ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND THE
PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR
INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF
CANON OR ANY AUTHORIZED SERVICE PROVIDER.

Canon imagePROGRAF TM-Series Service Guide
imagePROGRAF TM-Series Service Guide June 2021
Revision 4 Page iv
Contents
I. Product Overview................................................................................................................................1
A. Overview.......................................................................................................................................1
B. Configuration.................................................................................................................................3
C. Box Contents ................................................................................................................................7
II. Hardware Solutions...........................................................................................................................11
A. Basket.........................................................................................................................................11
B. Z36 Scanner Features................................................................................................................11
1. Printer Mounting...................................................................................................................11
2. Z36 All-In-One Controller .....................................................................................................11
3. Copy.....................................................................................................................................11
4. Scan to PC...........................................................................................................................11
5. Scan to USB Memory...........................................................................................................11
C. Lei Series Scanner Features......................................................................................................12
1. imagePROGRAF Printer Mounting ......................................................................................12
2. Tabletop support ..................................................................................................................12
3. Touch Screen.......................................................................................................................12
4. Stand Alone Mode................................................................................................................12
5. Network Connected Mode....................................................................................................12
D. Optional Graphtec CE7000 Plus Cutter and IMAGEPRINT R.E.D. software.............................13
III. Software Solutions............................................................................................................................14
A. Print Solutions.............................................................................................................................14
1. Direct Print and Share..........................................................................................................14
2. PosterArtist Lite....................................................................................................................14
B. Management Software................................................................................................................15
1. Quick Utility Toolbox.............................................................................................................15
2. Device Management Console..............................................................................................15
3. Media Configuration Tool.....................................................................................................15
4. Accounting Manager ............................................................................................................16
5. Direct Print Plus....................................................................................................................16
IV. Sales/Service Authorization.............................................................................................................17
V. Educational Training.........................................................................................................................17
A. imagePROGRAF Printer Training...............................................................................................17
B. imagePROGRAF Z36 MFP Online Training...............................................................................17
C. Certification.................................................................................................................................18
1. imagePROGRAF TM-Series................................................................................................18
2. imagePROGRAF MFP Z36..................................................................................................18
3. imagePROGRAF MFP Lei ...................................................................................................18
D. Who Should Attend.....................................................................................................................18
E. Online Training Course...............................................................................................................18
F. Course Equipment......................................................................................................................18
G. Service Materials ........................................................................................................................19
VI. Servicing Notes .................................................................................................................................20
A. Power and Plug Requirements...................................................................................................20
B. Dimensions & Weight (For Installation) ......................................................................................21
C. Installation Space Requirements................................................................................................22
D. Estimated Installation Times.......................................................................................................24
E. Transfer and Reinstallation.........................................................................................................24
F. Installation Service Support Tools..............................................................................................24
G. Print INF......................................................................................................................................25
H. Special Tools, Solvents, and Oils List.........................................................................................25

Canon imagePROGRAF TM-Series Service Guide
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Revision 4 Page v
I. Remote Services.........................................................................................................................26
1. imageWARE Remote...........................................................................................................26
2. UGW SnapShot....................................................................................................................27
3. eService Cost-Per Use Program..........................................................................................27
J. Consumables (Main Unit) ...........................................................................................................28
K. Consumable Parts ......................................................................................................................29
L. Recommended Spare Parts .......................................................................................................31
M. Periodically Replaced Parts........................................................................................................31
N. Maintenance Kit..........................................................................................................................31
O. End-User Periodic Maintenance.................................................................................................32
VII. Limited Warranty Support................................................................................................................33
A. Canon imagePROGRAF TM-Series Large Format Printer Limited Warranty............................33
B. Canon imagePROGRAF Printhead Limited Warranty................................................................33
C. Colortrac Z36 Scanner................................................................................................................33
D. Colortrac Z36 All-In-One Controller............................................................................................33
E. Colortrac Lei Series Scanner......................................................................................................33
F. Graphtec CE7000 Plus Warranty ...............................................................................................33
G. IMAGEPRINT R.E.D. Software...................................................................................................34
VIII. imagePROGRAF Installation and Extended Service eCarePAK ..................................................35
A. eCarePAK Installations...............................................................................................................35
B. eCarePAK Extended Service Plan .............................................................................................35
IX. The imagePROGRAF Program Guide .............................................................................................36
A. Responsibilities...........................................................................................................................36
B. Specifying the Dealer / Authorized Servicers Support Model in the Authorized Servicer/Dealer
Customer Registration System...................................................................................................36
C. End User Warranty/Post Warranty Support................................................................................36
D. Parts & Service Material Orders.................................................................................................36
E. Technical Support.......................................................................................................................36
X. Appendix............................................................................................................................................37
A. Specifications..............................................................................................................................37
B. Canon imagePROGRAF TM-Series Large Format Printer Limited Warranty............................44
C. Canon imagePROGRAF Printhead Limited Warranty................................................................45
D. List of Tables...............................................................................................................................46

Canon imagePROGRAF TM-Series Service Guide
imagePROGRAF TM-Series Service Guide June 2021
Revision 4 Page 1
I. Product Overview
A. Overview
The Canon imagePROGRAF TM-305 and imagePROGRAF TM300 are 36-
inch large format printers. The Canon imagePROGRAF TM-200 is a 24-inch
large format printer. These printers are designed for the low volume and mid
volume CAD market.
The imagePROGRAF TM-305 MFP Z36 and imagePROGRAF TM-300 MFP
Z36 are 36-inch are large format multi-function print solutions equipped with
the Colortrac Z36 Scanner system.
The Canon imagePROGRAF TM-Series (imagePROGRAF TM-305,
imagePROGRAF TM-300, imagePROGRAF TM-200, imagePROGRAF TM-
305 MFP Z36, and imagePROGRAF TM-300 MFP Z36) bring the following
capabilities to end-users:
•The imagePROGRAF TM-305/TM-300 printer includes a single roll paper
feed, a stand and a basket thatstores up to 20-sheets in Extended Position
A (Drape) (imagePROGRAF TM-305/TM-300) and up to 20-sheets in
Extended Position B (Stack) (imagePROGRAF TM-305 Only).
•The imagePROGRAF TM-200 includes a single roll paper feed. The
imagePROGRAF TM-200 is available without a stand and basket or can
be configured with stand and a basket that stores up to 20-sheets in
Extended position A.
•The imagePROGRAF TM-Series supports prints up to 2,400 x 1,200 dpi
resolution at a high speed1.
•The imagePROGRAF TM-Series is equipped with the PF-06 Printhead.
The PF-06 Printhead uses 2,560 nozzles per color (total 15,360) to achieve
up to 2400 x 1200 dpi images. The superfine 5pl droplet per color produces
delicate color gradations and high-definition.
•The L-COA PRO high-speed image-processing engine combines a color
conversion system that uses image-processing algorithms to generate
ideal ink combinations with a multi-core ASIC (Application-Specific
Integrated Circuit) processor.
•The
•The imagePROGRAF TM-305 MFP Z36, and imagePROGRAF TM-300
MFP Z36 include the Z36 Scanner mounted directly to the
imagePROGRAF TM-305/TM-300 printer. The Z36 Scanner has an optical
resolution of up to 1,200 dpi and has a smaller footprint when compared to
the T36 Scanner.
•The imagePROGRAF TM-300 MFP L36ei and imagePROGRAF TM-200
L24ei include a scanner that has an optical resolution of up to 600 dpi.
1Refer to the Service Manual for the print speed and resolution variations.

Canon imagePROGRAF TM-Series Service Guide
imagePROGRAF TM-Series Service Guide June 2021
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•Direct Printing from USB memory is supported.
•Gigabit Ethernet support for 10Base-T, 100Base-TX, and 1000Base-T.
•Wireless LAN support for IEEE802.11n, IEEE802.11g and IEEE802.11b.
•The imagePROGRAF TM-Series uses the LUCIA TD pigment ink. The
LUCIA TD pigment ink produces high-precision drawings with fine lines
and sharp text. Additionally, the LUCIA TD ink system provides longer
lasting prints in weather resistance and storage.
•imagePROGRAF TM-Series printer ink tanks are available in 300 ml and
130 ml capacity to suit the user’s printing volume, the printing environment
and other conditions.
•Sub tanks mounted at each ink port allow end-users to replace the ink tank
during a print job.
•Borderless printing is supported.
•Compatibility with imageWARE Remote allows centralized management of
customers' printer information.

Canon imagePROGRAF TM-Series Service Guide
imagePROGRAF TM-Series Service Guide June 2021
Revision 4 Page 3
B. Configuration
Note: All configurations shown are for reference purposes only and are subject
to change without notice. Please refer to the Dealer Price List on the Canon
Partner Portal (https://www.partners.usa.canon.com) for the most up-to-date
Item Numbers.
Table 1 – Product Configuration
Item
Item Number 2
imagePROGRAF TM-305 shown
imagePROGRAF TM-305 Printer with Stand
3
3056C002AA
imagePROGRAF TM-300 shown
imagePROGRAF TM-300 Printer With Stand3
3058C002AA
imagePROGRAF TM-200 with stand shown imagePROGRAF TM-200 without stand shown
imagePROGRAF TM-200 Printer Without Stand
4
3062C006AA
imagePROGRAF TM-200 Printer With Stand3
3062C002AA
2Item Numbers and Part Numbers are subject to change without notice.
3Includes Main Unit with Stand, Basket, 3" Core Adapter, 1 Print Head, 1 Maintenance Cartridge (Installed), 5 Starter Ink Tanks
(130 ml: MBK, 90ml: C/M/Y/BK), Sample Heavyweight Coated HP Paper (A2 size/5 sheets), Ethernet Card (built-in), USB 2.0
High Speed Interface, USB Connection Sheet, iWR Service Terms Leaflet, User Manual, Quick Guide, Power Cord,
Registration Card, PosterArtist Lite Software, Printer Driver, Media Configuration Tool, Accounting Manager, Print Plug-in for
Microsoft Office, Device Management Console, Optimized Driver for AutoCAD.
4Includes Main Unit, 3" Core Adapter, 1 Print Head, 1 Maintenance Cartridge (Installed), 5 Starter Ink Tanks (130 ml: MBK,
90ml: C/M/Y/BK), Sample Heavyweight Coated HP Paper (A2 size/5 sheets), Ethernet Card (built-in), USB 2.0 High Speed
Interface, USB Connection Sheet, iWR Service Terms Leaflet, User Manual, Quick Guide, Power Cord, Registration Card,
PosterArtist Lite Software, Printer Driver, Media Configuration Tool, Accounting Manager, Print Plug-in for Microsoft Office,
Device Management Console, Optimized Driver for AutoCAD.

Canon imagePROGRAF TM-Series Service Guide
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Revision 4 Page 4
Table 1 – Product Configuration Continued
Item
Item Number2
imagePROGRAF TM-305 MFP Z36 show
n
imagePROGRAF TM-305 MFP Z36 3, 5
3056C028AA
imagePROGRAF TM-300 MFP Z36 shown
imagePROGRAF TM-300 MFP Z363, 5
3058C045AA
imagePROGRAF TM-300 MFP L36ei shown
imagePROGRAF TM-300 MFP L36ei3 (Printer with L36ei Scanning system)
3058C011AA
imagePROGRAF TM-200 MFP L24ei shown
imagePROGRAF TM-200 MFP L24ei3(Printer with L24ei Scanning system)
3062C008AA
2 Item Numbers and Part Numbers are subject to change without notice.
3 Includes Main Unit, 3" Core Adapter, 1 Print Head, 1 Maintenance Cartridge (Installed), 5 Starter Ink
Tanks (130 ml: MBK, 90ml: C/M/Y/BK), Sample Heavyweight Coated HP Paper (A2 size/5 sheets),
Ethernet Card (built-in), USB 2.0 High Speed Interface, USB Connection Sheet, iWR Service Terms
Leaflet, User Manual, Quick Guide, Power Cord, RegistrationCard, PosterArtist Lite Software, Printer
Driver, Media Configuration Tool, Accounting Manager, Print Plug-in for Microsoft Office, Device
Management Console, Optimized Driver for AutoCAD.
5imagePROGRAF TM Series Printer with Z36 Scanner, MFP Stand, All-in-One PC with a 15.6" Touch Screen Monitor and
SmartWorks MFP Software.

Canon imagePROGRAF TM-Series Service Guide
imagePROGRAF TM-Series Service Guide June 2021
Revision 4 Page 5
Table 2 -Hardware Option
Item
Item Number
2
Printer Stand SD-22 (imagePROGRAF TM-200 without stand only)
3085C001AA
Roll Holder Set RH2-28 (imagePROGRAF TM-200 only)
1153C005AA
Roll Holder Set RH2-35 (imagePROGRAF TM-305/TM-300 only)
1153C006AA
Maintenance Cartridge MC-31 1156C005AB
Cutter Blade CT-08 1155C002AA
Z36 Calibration Target 1691B123AA
Z36 Scanner Glass 1691B124AA
Z36 Hold-up Plate
1691B125AA
Z36 Document Return Guides (Pack of 3) 1691B126AA
Z36 Keyboard Tray 1691B112AA
Colortrac SC 42c Xpress Scanner (No Stand) 61691B088AA
Colortrac Repro Stand
1691B090AA
Colortrac Floor Stand 1691B106AA
Colortrac Document Return Guide 1691B107AA
2 Item Numbers and Part Numbers are subject to change without notice.
Table 3 – Contour Cutter
Item
Item Number
2
Cutter Blade for CE6000 (2pk) 4511C003AA
Teflon Mat for CE6000-60 (2pk) 4511C004AA
Teflon Mat for CE6000-120 (2pk) 4511C005AA
CE7000-60 Plus 24” Contour Cutter and Colorbyte R.E.D. Software 4511C007AA
CE7000-60 Plus Stand (Optional 24” Stand) 4511C008AA
CE7000-130 Plus 50” Contour Cutter and Colorbyte R.E.D. Software 4511C009AA
Teflon Mat for CE7000-60 (2 Pack) 4511C010AA
Teflon Mat for CE7000-130 (2 Pack)
4511C011AA
CB15U Blade 74511C012AA
PHP33-CB15N-HS Blade Holder 74511C013AA
2 Item Numbers and Part Numbers are subject to change without notice.
Table 4 - Software Option
Item Item Number2
PosterArtist
7025A039BC
SmartWorks MFP Plus
7025A042BA
Colorbyte IMAGEPRINT R.E.D. Software
7025A046AA
2 Item Numbers and Part Numbers are subject to change without notice.
6Refer to the Colortrac SC 42c Xpress Scanner Service Support Guide to prepare for installation, service and training
requirements.
7Compatible with the CE7000-60 Plus 24" Contour Cutter and CE7000-130 Plus 50" Contour Cutter.