Canon imageCLASS MF4800 Series User manual

S
Se er rv vi ic ce e G Gu ui id de e
For Authorized Servicers

imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers June 2013
Page ii
Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747-3336
1-800-OK-CANON
servicep[email protected]anon.com
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. e-Support Center Web site:http://www.support.cusa.canon.com
Canon U.S.A. ISG Central Web site:http://www.isgcentral.cusa.canon.com
Canon Network Access (CNA) Web site:http://www.cna.cusa.canon.com
IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageCLASS
MF4890dw/MF4880dw/MF4770n.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL
DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF
CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS.
REVISION HISTORY
Revision Date Section(s) Details
— June 2013 All Release of the imageCLASS
MF4890dw/MF4880dw/MF4770n Service Guide for
Authorized Servicers

imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers June 2013
Page iii
COPYRIGHTS AND TRADEMARKS
This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2013. All rights reserved.
Canon, imageCLASS, and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of
Canon Inc.
All other company names and product names may be trademarks or registered trademarks of their respective
owners, and are hereby acknowledged.
LEGAL NOTICES
The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose
without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon
U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession,
use, or misuse of this Service Guide.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or
specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are
subject to change without notice. The latest version is available online at the ISG Central and e-Support Web sites
noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein
are for illustration purposes only.
DISCLAIMER
NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR
PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT,
FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR
SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE
PRODUCT’S OPTIONAL HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT,
REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS
SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY
AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE
PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER
ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND THE PROPERTY
OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO
USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY
AUTHORIZED SERVICE PROVIDER.

imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers June 2013
Page iv
Contents
I. Product Overview-------------------------------------------------------------------------------------------1
II. Product Configuration and Box Contents ----------------------------------------------------------3
A. Configuration ------------------------------------------------------------------------------------------------------- 3
B. Box Contents ------------------------------------------------------------------------------------------------------- 4
III. Service Authorization--------------------------------------------------------------------------------------5
IV. Educational Training---------------------------------------------------------------------------------------5
A. Training Program Overview------------------------------------------------------------------------------------ 5
B. Who Should Complete------------------------------------------------------------------------------------------- 5
C. Prerequisites-------------------------------------------------------------------------------------------------------- 5
D. Course Format------------------------------------------------------------------------------------------------------ 6
E. Course Equipment ------------------------------------------------------------------------------------------------ 6
V. Servicing Notes----------------------------------------------------------------------------------------------7
A. Power and Plug Requirements-------------------------------------------------------------------------------- 7
B. Installation Space Requirements----------------------------------------------------------------------------- 7
C. Estimated Installation Time -----------------------------------------------------------------------------------11
D. Notes on the Wireless LAN------------------------------------------------------------------------------------11
E. Service Support Tools ------------------------------------------------------------------------------------------12
F. Cleaning -------------------------------------------------------------------------------------------------------------13
G. Consumables ------------------------------------------------------------------------------------------------------14
H. Consumable Parts------------------------------------------------------------------------------------------------14
I. Periodic Replacement Parts-----------------------------------------------------------------------------------14
J. Firmware Upgrade------------------------------------------------------------------------------------------------15
K. Computer Requirements for Downloading Firmware-------------------------------------------------15
VI. End-User Customer Service Offerings------------------------------------------------------------- 16
A. Monthly Copy/Print Volume-----------------------------------------------------------------------------------16
B. Limited Warranty Support -------------------------------------------------------------------------------------16
C. Technical Support for the End-User------------------------------------------------------------------------17
1. Carry-In Service-----------------------------------------------------------------------------------------------17
2. Exchange Service --------------------------------------------------------------------------------------------18
3. Internet Support -----------------------------------------------------------------------------------------------19
D. Post-Warranty Support -----------------------------------------------------------------------------------------20
1. CarePAK Extended Service Plans------------------------------------------------------------------------20
2. Time and Material Service----------------------------------------------------------------------------------22
VII. Authorized Servicer Program------------------------------------------------------------------------- 23
A. Authorized Servicer Customer Registration System--------------------------------------------------23
B. ASCR Registration Process-----------------------------------------------------------------------------------24
C. Replacement Inventory-----------------------------------------------------------------------------------------24
D. Optional On-Site Service---------------------------------------------------------------------------------------24
VIII. Authorized Servicer Support Offerings------------------------------------------------------------ 25
A. Authorized Servicer Support----------------------------------------------------------------------------------25
B. Internet Support---------------------------------------------------------------------------------------------------25
1. Canon USA’s e-Support Center Web Site--------------------------------------------------------------25
2. Canon USA’s ISG Central Web Site ---------------------------------------------------------------------27
C. Call Escalation Procedure -------------------------------------------------------------------------------------29

imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers June 2013
Page v
IX. Warranty Procedures------------------------------------------------------------------------------------ 30
A. e-Tag------------------------------------------------------------------------------------------------------------------30
B. Online Limited Warranty Credit Inquiry -------------------------------------------------------------------32
C. Warranty Reimbursement Program-------------------------------------------------------------------------34
1. Dispatch by CITS ---------------------------------------------------------------------------------------------34
2. Warranty Marketing Program ------------------------------------------------------------------------------35
X. Parts Support ---------------------------------------------------------------------------------------------- 36
A. Parts and Service Material Orders --------------------------------------------------------------------------36
1. Canon Network Access -------------------------------------------------------------------------------------36
2. Parts Order Desk ---------------------------------------------------------------------------------------------37
B. Parts Order Entry-------------------------------------------------------------------------------------------------38
1. Regular Orders------------------------------------------------------------------------------------------------38
2. Rush Orders ---------------------------------------------------------------------------------------------------38
C. Parts Information/Parts Price List Download------------------------------------------------------------38
D. Parts Discontinuation Schedule Information------------------------------------------------------------38
E. Order/Invoice Inquiry--------------------------------------------------------------------------------------------39
F. Parts Return Process--------------------------------------------------------------------------------------------39
XI. Appendix----------------------------------------------------------------------------------------------------- 40
A. Specifications------------------------------------------------------------------------------------------------------40
B. Warranty-------------------------------------------------------------------------------------------------------------45
1. imageCLASS Series Exchange/Carry-In Product Limited Warranty------------------------------45
2. Canon Toner Cartridge Limited Warranty---------------------------------------------------------------46
C. List of Tables-------------------------------------------------------------------------------------------------------47
D. List of Figures -----------------------------------------------------------------------------------------------------47

imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers June 2013
Page 1
I. Product Overview
The Canon imageCLASS MF4890dw, imageCLASS MF4880dw and
imageCLASS MF4770n are compact, B&W (Black-and-White), laser
multifunction devices with copy, print, scan, and fax capabilities. These models
are the successor to the imageCLASS MF4570dw, imageCLASS MF4570dn and
imageCLASS MF4450 and bring the following capabilities to users in a small
office or home office environment:
•Connectivity
•USB 2.0 High Speed port for printing and scanning from USB memory.
•10/100 Base-T Ethernet connectivity that supports network printing,
scanning, and PC faxing.
•802.11 b/g/n1
•Print and copy speeds (B&W using LTR (letter-sized) paper)
wireless connectivity that supports wireless network printing,
scanning, and PC faxing (The imageCLASS MF4890dw and
imageCLASS MF4880dw only).
•The imageCLASS MF4890dw and imageCLASS MF4880dw up to
26 ppm2
•The imageCLASS MF4770n up to 24 ppm.
(pages-per-minute).
•Quick first print time in approximately 5.8 seconds.
•Duplex functions
•imageCLASS MF4890dw: Duplex Print, Copy, Scan, Fax
•imageCLASS MF4880dw: Duplex Print Only
•Color scanning at an interpolated resolution of up to 9,600 x 9,600 dpi (dots
per inch), and optical scanning at a resolution of up to 600 x 600 dpi.
•Includes a front-loading paper cassette with a capacity of up to 250 sheets
and a multipurpose tray with single-sheet feeding capability
•Standard 33.6 Kbps Super G3 fax capabilities.
•Meets the ENERGY STAR guidelines for energy efficiency.
•Standard UFR II LT printing.
1 Wireless performance may vary, depending on terrain and distance between the printer and wireless network
clients.
2 The copy/print speed is measured during continuous copy/print runs. Copy/print speeds may vary, depending on
the paper type, size, and paper feeding direction. Copy/print speeds on smaller paper sizes may be slower. Also,
the machine may experience downtime or decrease the copy/print speed in the middle of a continuous copy/print
run to adjust the temperature inside the machine or maintain the optimal print quality.

imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers June 2013
Page 2
Table 1 — Specifications
Specification
imageCLASS
MF4770n
MF4880dw
MF4890dw
Functions Print, Copy, Scan, Fax, PC Fax
Print/Copy Speed
Up to 24ppm (letter)
Up to 26 ppm (letter)
Print Resolution
Up to 600 x 600 dpi, 1200 x 600 dpi quality
First Print Out Time
Approximately 5.8 seconds (letter)
Print Features
Watermark, Page Composer, Toner Saver
Print/Copy Memory 128 MB
First Copy Out Time
Approximately 8.7 seconds (letter)
Copy Resolution
Up to 600 x 600 dpi
Copy Features
Memory Sort, 2 on 1, 4 on 1, ID Card Copy
Connectivity
USB 2.0 Hi-Speed,
10/100 Base-T Ethernet
USB 2.0 Hi-Speed, 10/100 Base-T Ethernet, 802.11
b/g/n Wireless
Duplex Not Available Print
All Mode (Print, Copy,
Scan, Fax)
Printer Language UFR II LT (Host-based)
Operating Systems
Windows7, Windows Server 2008 R2, Windows Vista, Windows Server 2008,
Windows Server 2003, Windows XP
Paper Capacity
250-sheet cassette, 1-sheet multipurpose tray
Document Feeder
35-sheet simplex
50-sheet duplex
Minimum Paper Size
5.8" x 4.1"
Maximum Paper Size
8-1/2" x 14" (legal)
Scan Resolution
Up to 600 x 600 dpi (optical) ; 9600 x 9600 dpi (Interpolated)
Fax Modem Speed
33.6 Kbps Super G3 Fax
Standard Warranty
1 year exchange/carry-in
LCD Display
5-line LCD
Security
IP Filtering, MAC Address Filtering
Duty Cycle Up to 8,000 pages per
month
Up to 10,000 pages per month
Energy
Consumption
Operation
Approximately 520 W
Standby
Approximately 4.5 W
Approximately 5 W
Energy Saver Approximately 1.3 W Approximately 2.1 W
Energy Star
Yes

imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers June 2013
Page 3
II. Product Configuration and Box Contents
A. Configuration
Note: All configurations shown are for reference purposes only, and are
subject to change without notice. Please refer to the Price List in the CNA
(Canon Network Access) Web site www.cna.cusa.canon.com for the most
up-to-date item numbers.
Table 2 — Configuration
Item Item Number3
imageCLASS MF4890dw
imageCLASS MF4890dw 6371B006AA
imageCLASS MF4880dw 6371B010AA
imageCLASS MF4770n 6371B030AA
Supplies and Consumables
Cartridge 128 Black (Yields approximately 2,100 pages (LTR)) 3500B001AA
Service Materials and Parts Catalog
imageCLASS … Service Manual Available for
download from the
e-Support Center
Web site
imageCLASS …. Parts Catalog
CarePAK
imageCLASS MF4890dw (Virtual CarePAK, 2 Year Exchange/Carry-In)46521A105AA
imageCLASS MF4880dw (Virtual CarePAK, 2 Year Exchange/Carry-In) 6521A106AA
imageCLASS MF4770n (Virtual CarePAK, 2 Year Exchange/Carry-In) 6521A107AA
eCarePAK - B&W MFP (2 Year Exchange/Carry-In Extended Warranty)
5
5707B020AA
3 Item numbers and part numbers are subject to change without notice.
4 Available for purchase through Canon U.S.A., Inc.’s consumer Web site: www.estore.usa.canon.com.
5 Available for purchase through an Authorized Canon Reseller or Distributor. For more information, see “CarePAK
Extended Service Plans,” on p. 20.

imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers June 2013
Page 4
B. Box Contents
Note: The box contents shown below are for reference purposes only, and
are subject to change without notice.
•
Main Unit
•
User Manuals (CD-ROM)
•
Starter Guide
•
User Software (CD-ROM)
•Power Cord
•Registration Card
•
Telephone Cable
•
Warranty Card
•
Destination Labels
•
Wireless LAN Setting Guide
•
Starter Cartridge 128

imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers June 2013
Page 5
III. Service Authorization
To obtain and maintain authorization to service the imageCLASS
MF4890dw/MF4880dw/MF4770n, each dealer location must have at least two
(2) employees certified to service the machine.
IV. Educational Training
A. Training Program Overview
Technicians who successfully complete the imageCLASS
MF4890dw/MF4880dw/MF4770n online course and pass the certification
exam are authorized to service and support the imageCLASS
MF4890dw/MF4880dw/MF4770n.
The imageCLASS MF4890dw/MF4880dw/MF4770n online course is available
via the Training section of the e-Support Center Web site.
B. Who Should Complete
All service technicians responsible for installing, servicing, and supporting the
imageCLASS MF4890dw/MF4880dw/MF4770n machines must successfully
complete the imageCLASS MF4890dw/MF4880dw/MF4770n online course,
and pass the certification exam to receive technical support and dealer
authorization to sell these products.
C. Prerequisites
There are no prerequisites for this training course. However, it is highly
recommended that the service technician have:
•Prior experience with Canon imageCLASS MF devices
•Experience with taking eLearning courses
•Familiarity with common hand tools to disassemble and service Canon
devices