Canon PIXMA PRO-1 Series Manual

ENGLISHESPAÑOL
Solución de problemas de configuración de red
Network Setup Troubleshooting

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Network Setup Troubleshooting
This manual describes problems that may be encountered when setting up a network and their possible
causes and solutions.
Find a description related to your problem and follow the solution.
For problems not described here or which occur after setup, refer to the on-screen manual: Basic Guide/
Advanced Guide.
Screens are based on Windows 7 Home Premium and Mac OS X v.10.6.x.
Names of functions, etc. may differ from this manual depending on your network device (router, etc.) or
application software.
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The following symbols are used in this manual.
Description for Windows users.
Description for Macintosh users.
Instructions as notes for operation or additional explanations.
Other Troubleshooting Tips
The Printer is Not Displayed (Detected)
The Printer is Not Detected after the Network Environment is Changed
P.5
Connection Checklist P.7
P.2
P.2
P.3Set Up New Printer Screen is Displayed
Problems during Software Installation
Reference Information P.5
P.5
Restoring the Printer's Default LAN Settings to Perform Setup Again P.6
Specifying the Printer's IP Address P.5
P.4Set Printer IP Address Screen is Displayed

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Check
Problems during Software Installation
The Printer is Not Displayed (Detected)
If the printer is not detected, set up a wired connection using a USB cable. Click Set Up
New Printer (B), then perform the following procedure.
If the printer is not connected to a network, perform setup again by following the
procedures from "Set Up a Wired Connection" in the printed manual: Getting Started.
Check 5
Check 4
Is the printer connected to a network?
To check if the printer is connected to a
network, print the Network Configuration
Page, then make sure that Link Status is set
to Active. To print the Network Configuration
Page, hold down the RESUME/CANCEL
button (C) on the printer until the POWER
lamp (D) flashes 6 times, then release the
RESUME/CANCEL button after the sixth
flash.
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When the Connect Cable screen appears, connect the printer to the computer with
a USB cable.
For Macintosh, click Next.
When the Set Printer IP Address screen appears, check the IP address settings by referring
to Check 4 and onward in "Set Printer IP Address Screen is Displayed" on page 4.
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Click Next (E) on the Set Up New Printer screen.
Make sure that you follow "Connection Checklist" on page 7, then click Redetect (A).
Check 1
Turn off the network device (router, etc.), turn it back on, then click Redetect (A).
Check 2
Make sure that the DHCP function of the network device (router, etc.) is active.
Check 3
Activate the DHCP function of the network device, then click Redetect (A).
To specify the IP address, set up a wired connection using a USB cable. Click Set Up New
Printer (B), then go to in "Specifying the Printer's IP Address" on page 5.
For details on how to check settings of the network device, refer to the manual supplied with the
network device or contact its manufacturer.
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For details on how to change settings of the network device, refer to the manual supplied with the
network device or contact its manufacturer.
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Set Up New Printer Screen is Displayed
DHCP function•
A function to automatically assign required information (IP address, etc.) to computers, printers or other
devices connected to the network.
IP address•
A numerical identification assigned to each computer or network device connected to a network.
When the Disconnect Cable screen appears, remove the USB cable, then click
Next.
The wired connection setup of the printer is now complete. Click Complete or OK.
Proceed with the setup by following the procedures from "Information" (Windows) or "Registration
(Macintosh)" (Macintosh) in the printed manual: Getting Started.
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Glossary
Check
Turn off the network device (router, etc.), turn it back on, then click Redetect (A).
Make sure that you follow "Connection Checklist" on page 7, then click Redetect (A).
Check 2
Check 1
Activate the DHCP function of the network device, then click Redetect (A).
Make sure that the DHCP function of the network device (router, etc.) is active.
Check 3
To specify the IP address, set up a wired connection using a USB cable. Go to in "Specifying
the Printer's IP Address" on page 5.
For details on how to check settings of the network device, refer to the manual supplied with the
network device or contact its manufacturer.
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For details on how to change settings of the network device, refer to the manual supplied with the
network device or contact its manufacturer.
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Check 4
Is the printer connected to a network?
To check if the printer is connected to a
network, print the Network Configuration
Page, then make sure that Link Status is set
to Active. To print the Network Configuration
Page, hold down the RESUME/CANCEL
button (B) on the printer until the POWER
lamp (C) flashes 6 times, then release the
RESUME/CANCEL button after the sixth
flash.
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If the printer is not connected to a network, perform setup again by following the
procedures from "Set Up a Wired Connection" in the printed manual: Getting Started.
If the printer is not detected, set up a wired connection using a USB cable. Perform the
following procedure.
Click Next (D).
Check 5

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3
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B
Check
Set Printer IP Address Screen is Displayed
Turn off the network device (router, etc.), turn it back on, then click Connect (A).
Check 2
Make sure that you follow "Connection Checklist" on page 7, then click Connect (A).
Check 1
Activate the DHCP function of the network device, then click Connect (A).
Make sure that the DHCP function of the network device (router, etc.) is active.
Check 3
To specify the IP address, refer to and onward in "Specifying the Printer's IP Address" on
page 5.
For details on how to check settings of the network device, refer to the manual supplied with the
network device or contact its manufacturer.
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For details on how to change settings of the network device, refer to the manual supplied with the
network device or contact its manufacturer.
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Check 4
In Windows, make sure that Get IP address automatically is selected, then click
Connect (A).
In Macintosh, make sure that Get IP address automatically is selected for TCP/IP
Setting (B) in the Set Printer IP Address screen, then click Connect (A).
For details on how to specify the IP address, refer to and onward in "Specifying the Printer's IP
Address" on page 5.
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If the problem is not solved, specify the IP address.
Check 5
DHCP function•
A function to automatically assign required information (IP address, etc.) to computers, printers or other
devices connected to the network.
IP address•
A numerical identification assigned to each computer or network device connected to a network.
DHCP function•
A function to automatically assign required information (IP address, etc.) to computers, printers or other
devices connected to the network.
IP address•
A numerical identification assigned to each computer or network device connected to a network.
When the Disconnect Cable screen appears, remove the USB cable, then click
Next.
The wired connection setup of the printer is now complete. Click Complete or OK.
Proceed with the setup by following the procedures from "Information" (Windows) or "Registration
(Macintosh)" (Macintosh) in the printed manual: Getting Started.
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Glossary
Glossary
When the Connect Cable screen appears, connect the printer to the computer with
a USB cable.
For Macintosh, click Next.
When the Set Printer IP Address screen appears, check the IP address settings by referring
to Check 4 and onward in "Set Printer IP Address Screen is Displayed" on page 4.
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Check
Other Troubleshooting Tips
The Printer is Not Detected after the Network Environment is Changed
IP address•
A numerical identification assigned to each computer or network device connected to a network.
Wait until the IP address is assigned to the computer. You may need to restart your
computer.
Search for the printer again after confirming a valid IP address is assigned to the computer.•
Glossary
Action
Specifying the Printer's IP Address
Reference Information
The printer's IP Address can be specified by the following procedure.
Make sure that the printer is connected to a network beforehand.•
Perform to in "Software Installation" in the printed manual: Getting Started.
Click Next (A) on the Set Up New Printer screen.
When the Connect Cable screen appears, connect the printer to the computer with
a USB cable.
For Macintosh, click Next.
If the Detected Printers List screen appears, click Set Up New Printer.•

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B
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D
5
Restoring the Printer's Default LAN Settings to Perform Setup Again
The LAN setting of the printer is now restored to the default state.
Use the RESUME/CANCEL button on the printer to restore the default state.
Hold down the RESUME/CANCEL
button (A) on the printer until the
POWER lamp (B) flashes 10 times,
then release the RESUME/
CANCEL button after the tenth
flash.
Perform setup again by following the procedures from "Set Up a Wired Connection" in the printed
manual: Getting Started.
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Disconnect the Ethernet cable.
IP address•
A numerical identification assigned to each computer or network device connected to a network.
Subnet mask•
A number used to distinguish the network and host portions of an IP address.
Default gateway•
A device required to connect to external networks.
The printer cannot be used on external networks such as the Internet.•
Select Use next IP address (B) in the
Set Printer IP Address screen.
Select Use following IP address for
TCP/IP Setting (B) in the Set Printer IP
Address screen.
Enter the value you want to specify for each of IP Address, Subnet Mask, and
Default Gateway or Router (C), then click Connect (D).
If the printer is not connected to a network, perform setup again by following the
procedures from "Set Up a Wired Connection" in the printed manual: Getting Started.
Follow the on-screen instructions to proceed with settings.
Glossary
Action

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Check
Connection Checklist
Before connecting the printer, are the computer and network device (router, etc.) configured and can the computer connect to the network?
When using a router, are the Ethernet cables of the printer and computer connected to the LAN side of the router?
If the Ethernet cable is connected to the WAN side of the router, connect it to the LAN side.
If the Ethernet cable is loose, connect it properly.
Configure the computer and network device.
Are the printer and network device (router, etc.) turned on?
Is the firewall function of your security software active?
A message may appear on the computer monitor warning that Canon software is attempting to access the network.
If the warning message appears, set the security software to always allow access.
Turn on each device.
If the printer is already turned on, turn it off, then turn it back on.
Check 1
Check 2
Check 3
For the procedures, refer to the manuals supplied with the computer and network device, or contact their manufacturers.•
Check 4
For details on how to check the connection, refer to the manual supplied with the router or contact its manufacturer.•
For the connection procedure, refer to the manual supplied with the router or contact its manufacturer.•
Firewall•
A system to use computers connected to the Internet and corporate networks safely. It protects computers and corporate networks against unauthorized access, or restricts unauthorized access to corporate
networks and the Internet.
Glossary

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Solución de problemas de configuración de red
Este manual describe los problemas que pueden aparecer al configurar una red y sus posibles causas
y soluciones.
Localice la descripción que se ajuste al problema y siga las instrucciones de la solución.
Si el problema no está descrito aquí o si surge después de la configuración, consulte el manual en
pantalla: Guía básica/Guía avanzada.
Las capturas de las pantallas se han hecho con Windows 7 Home Premium y Mac OS X v.10.6.x.
Dependiendo del dispositivo de red (router, etc.) o la aplicación de software, los nombres de las
funciones, etc. pueden diferir a los de este manual.
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Otros consejos para la solución de problemas
La impresora no aparece (no se detecta)
La impresora no se detecta después de modificar el entorno de red
P.5
Lista de comprobación de las conexiones P.7
P.2
P.2
P.3Se muestra la pantalla Configurar una nueva impresora (Set Up New Printer)
Problemas durante la instalación del software
Información de referencia P.5
P.5
Restauración de la configuración de LAN predeterminada de la impresora para volver a
configurar
P.6
Especificación de la dirección IP de la impresora P.5
P.4Se muestra la pantalla Establecer dirección IP de impresora (Set Printer IP Address)
En el manual se utilizan los símbolos siguientes.
Descripción para los usuarios de Windows.
Descripción para los usuarios de Macintosh.
Instrucciones en forma de notas de funcionamiento o explicaciones adicionales.

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Comprobaciones
Problemas durante la instalación del software
La impresora no aparece (no se detecta)
Si no se detecta la impresora, configure una conexión cableada utilizando un cable
USB. Haga clic en Configurar una nueva impresora (Set Up New Printer) (B) y
realice el procedimiento siguiente.
Si la impresora no está conectada a una red, vuelva a establecer la configuración
siguiendo el procedimiento desde “Configuración de una conexión cableada” del
manual impreso: Guía de inicio.
Comprobación 5
Comprobación 4
¿La impresora está conectada a una red?
Para comprobar si la impresora está conectada
a una red, imprima la página de configuración
de red (Network Configuration Page) y
asegúrese de que Estado enlace (Link
Status) se ha establecido en Activo (Active).
Para imprimir la página de configuración
de red (Network Configuration Page),
mantenga pulsado el botón REANUDAR/
CANCELAR (RESUME/CANCEL) (C) de
la impresora hasta que la luz de encendido
(POWER) (D) parpadee 6 veces, y suelte el
botón REANUDAR/CANCELAR (RESUME/
CANCEL) después del sexto destello.
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Cuando aparezca la pantalla Conexión del cable (Connect Cable), conecte la
impresora al ordenador mediante un cable USB.
Para Macintosh, haga clic en Siguiente (Next).
Cuando aparezca la pantalla Establecer dirección IP de impresora (Set Printer
IP Address), compruebe la configuración de dirección IP tal como se explica en la
Comprobación 4 y siguientes de “Se muestra la pantalla Establecer dirección IP de
impresora (Set Printer IP Address)” en la página 4.
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Haga clic en Siguiente (Next) (E) en la pantalla Configurar una nueva impresora
(Set Up New Printer).
Cerciórese de haber seguido el apartado “Lista de comprobación de las conexiones” de
la página 7 y, a continuación, haga clic en Volver a detectar (Redetect) (A).
Comprobación 1
Apague el dispositivo de red (router, etc.), vuelva a encenderlo y haga clic en Volver a
detectar (Redetect) (A).
Comprobación 2
Compruebe que la función DHCP del dispositivo de red (router, etc.) está activada.
Comprobación 3
Active la función DHCP del dispositivo de red y, a continuación, haga clic en Volver a
detectar (Redetect) (A).
Para especificar la dirección IP configure una conexión cableada utilizando un cable USB.
Haga clic en Configurar una nueva impresora (Set Up New Printer) (B), a continuación vaya
al paso de “Especificación de la dirección IP de la impresora” en la página 5.
Para obtener información sobre cómo comprobar la configuración del dispositivo de red, consulte
el manual suministrado con éste o póngase en contacto con su fabricante.
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Para obtener información sobre cómo modificar la configuración del dispositivo de red, consulte
el manual suministrado con éste o póngase en contacto con su fabricante.
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