Casa Systems NetComm CloudMesh NF18MESH Service manual

casa systems
Restore Factory Default
Settings Guide
NF18MESH
NF18MESH –Restore Factory Default Settings Guide
FA01256 v1.0 23 June 2020
Doc No. FA01255

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NF18MESH –Restore Factory Default Settings Guide
FA01256 v1.0 23 June 2020
Copyright
Copyright© 2020 Casa Systems, Inc. All rights reserved.
The information contained herein is proprietary to Casa Systems, Inc. No part of this document may be
translated, transcribed, reproduced, in any form, or by any means without prior written consent of Casa
Systems, Inc.
Trademarks and registered trademarks are the property of Casa Systems, Inc or their respective subsidiaries.
Specifications are subject to change without notice. Images shown may vary slightly from the actual product.
Previous versions of this document may have been issued by NetComm Wireless Limited. NetComm Wireless
Limited was acquired by Casa Systems Inc on 1 July 2019.
Note –
This document is subject to change without notice.
Document history
This document relates to the following product:
Casa Systems NF18MESH
V e r .
D o c u m e nt d e s c r i pt i o n
D a t e
v1.0
First document release
23 June 2020
Table i. –Document revision history

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About Factory Resets
A factory reset on the NF18MESH returns all settings to the default settings as they were when shipped from
the factory.
Important –It is particularly important to perform a factory reset after upgrading the NF18MESH firmware to ensure the firmware
installation is completed correctly.
Factory Reset Methods
There are two methods that can be used to perform a successful factory reset:
Use the NF18MESH's graphical user interface (GUI) to complete a factory reset.
Manually perform a factory reset using the reset pinhole at the back of the NF18MESH.
This guide will explain both methods to complete a successful factory reset.
Web Interface Factory Reset
Log in to the Web Interface
1Open a web browser (such as Internet Explorer, Google Chrome or Firefox), type following address
into the address bar and press enter.
http://cloudmesh.net or http://192.168.20.1
Enter the following credentials:
Username: admin
Password: <The password printed on the back of the modem>
then click the Login button.
NOTE –Some Internet Service Providers use custom password. If login fails, contact your Internet Service Provider. Use your
own password if it is changed.

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Restore Default Settings from Web interface
1Click on the Advanced menu on the left-hand side of the screen, then click on the Configurations
option in the System group.
Tools –Navigate to Advanced Configurations
2To reset the NF18MESH to its factory settings, select the Factory Reset radio button and click the
Restore Default Settings button.

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Restore Default Settings
Note –You may also perform configuration Backup and restore configuration from this page.
3A pop-up dialog box will prompt: “Are you sure you want to restore factory default settings?”
Reset command confirmation dialog
4Click OK to confirm the reset.
5The NF18MESH will reboot.
6After the NF18MESH has rebooted you will need to log in to the NF18MESH using the default
credentials printed on the sticker and re-enter your broadband connection settings such as your
ADSL/VDSL User ID and Password, etc. Please use the Quick Start Guide to set up your router.

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Manual Factory Reset
1Ensure the NF18MESH is powered on.
2On the back side of the NF18MESH, there is a small hole in the plastic with the word “Reset” printed
above it.
3This is the recessed reset button:
Back panel of NF18MESH showing Reset pinhole
4Insert the end of a paper clip or other rigid, thin piece of metal into the Reset pinhole and depress
and hold in for 10-12 seconds.
If this does not happen:
aDisconnect the power supply cable for 30 seconds and then reconnect it.
bThen depress the Reset button and hold in for 10-12 seconds.
5The NF18MESH is back to its factory defaults, you now need to reconfigure the broadband settings via
the user interface.
Note –If you had previously backed up your configuration, you can now restore your settings by uploading your .config file.
6To reconfigure the broadband settings:
aOpen a web browser (such as Internet Explorer, Google Chrome or Firefox), type
http://192.168.20.1 into the address bar and press Enter.
bAt the login screen, type the User Name and the Password as printed on the sticker and click
Log In>.