Casablanca Twain User manual

1
Congratulations on your purchase of a Casablanca ceiling fan!
Your new fan will be a beautiful addition to your home, keeping you comfortable throughout
the year. The true appreciation of a Casablanca ceiling fan is only complete when put
into actual use. Great time and care have been taken to construct and enhance what are
otherwise functional appliances. Beauty is found in the integrity, craftsmanship, and attention
to detail. Thank you for looking for the nameplate that defines ceiling fans.
Twain™Ceiling Fan Owner’s Manual
Contents
PartsGuide .....................................................3
Product Specications ............................................5
Safety Considerations ............................................6
Mounting Guidelines ............................................7
Location .....................................................7
FanSize .....................................................7
StructuralSupport ............................................7
Sloped Ceiling Installations.....................................8
Installing the Mounting Hardware ................................9
Assembling ..................................................9
Attaching the Crossbar Mounting Bracket ........................9
AttachingtheCanopy ........................................10
Installing the Fan ...............................................11
Assembling .................................................11
HangingtheFan.............................................13
Connecting the Wires.........................................13
Installing the W-81 Wall Control .................................14
Operating the W-81 Wall Control ..............................16
AttachingtheCanopyHatch ..................................16
Installing the Blades ............................................17
Assembling .................................................17
Attaching...................................................17
Installing the Light Fixture ......................................18
Attaching the Light Fixture ....................................18
AttachingtheHalogenBulbs ..................................19
Attaching the Glass Shade.....................................20
Troubleshooting Tips ...........................................21
Problems and Possible Remedies ...............................21
Care Recommendations .........................................21
PN C2543001-TC1108

Twain™
2
RECORD MODEL AND SERIAL NUMBERS BEFORE INSTALLATION!
Please take a moment to locate the model number and serial number from your fan (see below) and record this
information on the Warranty page inside the front cover of your Owner’s Manual if it does not appear there already.
These numbers are found on the motor identification plate affixed to the fan motor in the location shown below:
PLEASE INSPECT ALL PACKAGING PRIOR TO DISCARDING!
Your Casablanca fan was crafted with pride and care and inspected thoroughly prior
to shipment. Before you begin to assemble and install your Casablanca fan, remove all
parts from the carton and check them against the Parts Guide in this manual.
Make sure all parts are included in the box
using the Parts Guide on the following pages.
If there are missing or broken parts:
Call 1-888-227-2178 Monday through Friday,•
7 a.m. to 4 p.m. PST. Your request will be
handled immediately. Replacement parts
will be sent to you via Federal Express.
Proper Parts Handling
Do not remove lightbulbs from their packaging•
until you are ready to install them.
Before discarding packaging materials, be•
certain that all parts have been removed.
Use a clean, dry paintbrush to remove small•
Styrofoam pieces that may remain after unpacking.
Do not brush Styrofoam into wiring cavities.•
The blades in each pack are matched for•
equal weight to assure smooth fan operation.
If more than one fan is being installed, do
not mix blades from different cartons.
When cleaning, painting, or working near your•
fan, be cautious of the fan and blades.
Always turn power to the ceiling fan OFF before•
replacing lightbulbs or working on your fan.
Never insert anything into the path of the•
fan blades while the fan is in operation.
Never install a fan over a pool or spa.•
Never operate a fan that has been•
damaged in any way.
Install the fan according to the
instructions in this manual.
If the fan does not work:
Refer to the Troubleshooting Tips•
in this Owner’s Manual.
Call Technical Support at 1-888-227-2178.•
Contact your local Authorized Service Center.•
Our Web site at www.casablancafanco.com contains
additional information on Casablanca products,
troubleshooting, and Authorized Dealer or Service
Centers. Please do not return this product to the store.
Serial Number
Model Number
Twain®
TYPE HANGER TYPE
DJ01 1151 MODEL #C25G624F
POMONA, CA
SERIAL No.: DJ06 2237
C25G624F
Motor Identification Plate

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Parts Guide
Item # Description Picture (not to scale) Quantity
1. Motor Housing 1
2. Crossbar Mounting Bracket 1
3. Right-Angle Screwdriver 1
4. Lag Screw and Washer 1
5. 1" x 8-32 Round-Head Screws and Washers 2
6. Canopy and Hatch 1
7. 2½" x 8-32 Canopy Screws and Lock Washers 5
8. 2¼"Perma•Lock™DownrodandBallAssembly 1
9. Allen Wrench 1
10. Wire Nuts 4
11. Light Fixture 1
12. Light Fixture Screws 4
13. Halogen Downlight Bulbs, 50W 2
14. Blades 5
15. Blade Iron Plate Screws 21

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Item # Description Picture (not to scale) Quantity
16. Blade Iron Plates 5
17. Blade Irons 5
18. Blade Iron Screws 11
19. Balance Kit 1
20. Light Adapter Plate 1
21. Light Adapter Screws 3
22. Incandescent Uplight Bulbs, 25W 6
23. Glass Shade 1
24. Finial 1
25. W-81 Wall Control 1

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Model name: Twain®
Model number: C25GXXXF
ETL Rating: Damp
Dimensions:
A = 11.9 "
B = 16.7" NOTE: Dimension
B includes light
fixture and glass.
C = 3"
D = 16.2"
E = 5.6"
Weight: 45 lbs.
Motor Type: XTR200™
Motor Size: 200mm x 30mm
Blade Span: 60"
Blade Iron Pitch: 14˚
No. of Blades: 5
Technology: W-81 wall control
Lightbulbs: (6) 25-watt B10 incandescent
(2) 50-watt T4 halogen
Airflow: 8,173 cfm
Electricity Use*: 97 watts
Airflow Eficiency*: 84.3 cfm/watt
*Performance data is for fan only. No lighting
wattage is included.
This device complies with Part 15 of the FCC rules.
Operation is subject to the following two conditions:
This device may not cause harmful interference.•
This device must accept any interference•
received, including interference that
may cause undesired operation.
This equipment has been tested and found to comply with
the limits for a class B digital device, pursuant to Part 15
of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in
a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions,
may cause harmful interference to radio communication.
However, there is no guarantee that the interference will
not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception,
which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.•
Increase the separation between the•
equipment and receiver.
Connect the equipment into an outlet on a circuit•
different from that to which the receiver is connected.
Consult the dealer or an experienced•
radio/TV technician for help.
Product Specifications

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6
Safety Considerations
Safety and the proper operation of your Casablanca
fan both require a thorough knowledge of the
product and proper installation; therefore, before
attempting to install and operate your Casablanca
fan, read this Owner’s Manual completely and
carefully. Retain this manual for future reference.
CAUTION:ÑRISK OF ELECTRICAL SHOCK!
Turn off all electricity at the circuit breaker
or fuse box before attempting any
installation procedure. Installation is to be
in accordance with the National Electrical
ANSI/NFPA 70-1999 and local codes. If
you are unfamiliar with the wiring codes,
contact a qualified electrician. To avoid
overheating and possible damage to
other equipment, do not install control
to a receptacle, fluorescent light fixture,
operating appliance, or transformer-
supplied appliance.
This ceiling fan requires a grounded electrical supply•
of 120 VAC, 60 Hz and a minimum of 15-amp
circuit. The maximum current required for the fan
with light fixture is 3.2 amps (382 watts). The fan
uses about 1.1 amps (132 watts). Maximum light
current is about 2.1 amps (190 watts) of lighting.
Where wire nuts are employed, be sure all•
bare wires are fully inserted into the metal wire
connectors inside the plastic wire nut covering.
When installing the canopy, light kit, and wall•
controls, make sure all wires are carefully
tucked away and that no wires are pinched.
The fan must be supplied with three•
independent 120V AC supply wires to provide
power for the fan, the light, and neutral.
WARNING:ÑTo reduce the risk of
personal injury or damage to the fan,
do not bend the blade brackets or insert
foreign objects in between the rotating fan
blades.
WARNING:ÑTo reduce the risk of fire or
electric shock, do not use this fan with any
solid-state control device. Use only the
control provided with or recommended for
this fan.
Circuit Breaker
(Trip breaker for the
circuit you will be
working on)
Fuse Box
(Remove fuse for the
circuit you will be
working on)
18" 
84" 
70"
from wall to
end of blade
from wall to
center of fan
Dimensions indicated are the minimum
allowable for proper installation.
from bottom edge
of blade to oor

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Structural Support
Installing a New Ceiling Fixture Outlet Box
If you do not have an existing fixture located where
you wish to place your Casablanca fan, an approved
ceiling fixture outlet box must be installed and wired.
Using Existing Ceiling Fixture Outlet Box
After turning the power OFF at its source (either the circuit
breaker or fuse box), lower the old fixture and disconnect
the wiring. Check the ceiling fixture outlet box to be sure
it is marked “Approved for Ceiling Fan Mounting.” If it is
not, a new box must be installed. For new construction,
use an approved ceiling fixture outlet box with the rating
“50 lbs. or less”. Ensure that outlet box is mounted to a
joist or stud beam. If not, a 2x4 stud must be installed.
WARNING!ÑTo reduce the risk of fire,
electrical shock, or personal injury, mount
to outlet box marked “Acceptable Fan
Support of 22.7 kg (50 lbs.) or less” using
the mounting hardware provided with the
outlet box.
When to Use a Lag Screw
A lag screw is required under two conditions: the
fan weighs 36 lbs. or more or the existing ceiling
fixture outlet box needs to be modified for a ceiling
fan application (for example, you are replacing an
existing light fixture). We recommend that the ceiling
box be of sufficient capacity to support the weight
of the fan and light fixture under any conditions.
NOTE: The Twain weighs 45 lbs., so use of a
lag screw is required.
Mounting Guidelines
Before mounting your Casablanca fan, read the
following helpful recommendations. Location,
fan size, and structural support are important
factors to consider before installation.
Location
Ceiling fans have practical uses in almost every
room in your home. We suggest you follow
these mounting recommendations as you decide
where to install your Casablanca fan.
For safety reasons, the fan blades must•
be a minimum of 7’ above the floor.
Do not locate the fan in a doorway•
or above a swinging door.
In bedrooms, fans work best when•
mounted above the foot of the bed.
Over pool tables, be sure to provide plenty of•
clearance to avoid damage from pool cues.
In kitchens be sure to allow for open•
cupboard doors to clear the fan blades.
Do not install a fan close to or over a pool or spa.•
High humidity combined with corrosive gases
will destroy the finish and warp the blades.
Fan Size
Variable fan speed capability permits the use of
a full-size fan even in smaller rooms. For very
large rooms, two fans may be needed.

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8
Sloped Ceiling Installations
When to Use an Extension Downrod
For optimum performance and appearance, use
an extension downrod with your Casablanca
fan when installing on high (cathedral) ceilings
or sloped ceilings. Casablanca offers accessory
downrods in increments of 6" up to 5’. See your
Authorized Casablanca Dealer for details.
Calculation of Ceiling Angle
Use the tear-off Ceiling Angle Template card inserted
in this manual. It provides you with a simple “go” or
“no go” for installing your fan on a sloped ceiling.
NOTE: The fan may wobble or vibrate if the
downrod length is not long enough and the
inside blade is too close to the downslope or side
wall. Extending the downrod length usually will
solve this problem.
Suggested Extension Downrod Lengths
Ceiling Height Downrod Length
8' 0" standard
8' 6" standard
9' 0" 6"
9' 6" 12"
10' 0" 12"
11' 0" 18"
12' 0" 24"
13' 0" 36"
14' 0" 48"
15' 0" 60"
7' minimum
Blades must be a
minimum of 7 feet
above the oor
Extension
Downrod
Maximum angle
of Hang-Tru®
canopy = 32º
This slope is less than 32º.
It is OK to install your fan.
This slope is 32º. This is the
maximum slope that will allow the
fan to hang straight down. It is OK
to install your fan.
This slope is more than 32º. Your fan
will not hang straight down, so an
adaptor is necessary. Contact your
local Authorized Casablanca Dealer to
purchase a Sloped Ceiling Adapter.
EXAMPLE 3
EXAMPLE 2
EXAMPLE 1

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Assembling
1Determine the need for a lag screw based
on the Mounting Guidelines previously described.
If in doubt whether you need to install the lag
screw, consult a qualified electrician.
2If a lag screw is required, remove the plug
in the center of the ceiling fixture outlet box. If the
outlet box does not have a plug, drill a ½ inch hole
for the lag screw. After drilling a hole for the lag
screw, drill a ¼ inch hole 3 inches deep through the
beam supporting the ceiling fixture outlet box.
Attaching the Crossbar Mounting Bracket
3To install the crossbar mounting bracket,
route the outlet box wires along side of the crossbar
mounting bracket. (see Step 5 image) Attach the
crossbar mounting bracket to the outlet box with
the set of two round-head screws and washers. Use
caution when installing the screws and washers. Do
not pinch the outlet box wires in the washers.
CAUTION:ÑTo reduce the risk of personal
injury, use only the mounting hardware
provided with an approved outlet box (not
included) to install the crossbar mounting
bracket.
Installing the Mounting Hardware
Hardware (not to scale)
Crossbar Mounting
Bracket (1) Lag Screw and Washer (1) 1” x 8-32 Round-Head Screws and Washers (2) Right Angle Screwdriver
Canopy Hatch (1) Canopy (1) 2½” x 8-32 Canopy Screws (4) and Lock Washers (5)
STEPS 3-4
Joist
Ceiling fixture
outlet box
(ceiling fan rated)
Crossbar mounting
bracket
(ridge side down)
1” x 8-32 Round-
head screws (2)
Washers (2)
Ceiling wiring
GREEN ground wire
Lag screw and
washer (1)

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4To install the lag screw (if needed), slide the
remaining washer onto the lag screw. Pass the
lag screw through the center hole in the crossbar
mounting bracket. Secure the lag screw into the
guide hole, tightening until the ceiling fixture outlet
box is firmly mounted to the support beam.
Attaching the Canopy
5To install the canopy hardware, set aside the
canopy hatch and attach the canopy to the crossbar
mounting bracket with three of the canopy screws
and lock washers. Using the right-angle screwdriver
provided, tighten each screw until the canopy hardware
is firmly mounted to the crossbar mounting bracket.
NOTE: On a sloped ceiling, align the canopy
opening with the top or peak of the room.
STEP 5
Canopy screws (4)
Lock washers (4)
Canopy
Canopy hatch
NO DRILL

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11
Assembling
1Remove the paper shield from the motor.
2Examine the interior of the motor coupling. If
the end of the set screw is inside the motor coupling
space, use the Allen wrench to loosen the screw.
Installing the Fan
Hardware (not to scale)
Perma•Lock™ Downrod and
Ball Assembly (1) Allen Wrench (1) Wire Nuts (4) 2½" x 8-32 Canopy Screw (1) and Lock Washer (1)
Canopy Hatch (1) Canopy (1) Incandescent Uplight Bulbs, 25W (6)
STEP 1
STEP 2
Paper motor
shield
Set screw - INCORRECT PLACEMENT
Set screw - CORRECT PLACEMENT
Allen wrench
Allen wrench

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3Route the fan wires through the
downrod and ball assembly.
4Insert the downrod into the motor coupling
and turn clockwise. When the downrod is securely in
place, re-tighten the set screw with the Allen wrench
until it will not turn any further. Test the stability of
the downrod assembly by attempting to unscrew the
downrod from the motor coupling. If the downrod turns
in either direction, the set screw should be tightened.
CAUTION:ÑThe downrod has a tapered
thread designed to lock completely when
correctly installed. Failure to fully lock in
the downrod before securely tightening
the set screw may cause the fan to
separate from the downrod and fall during
normal operation.
5Screw in the six light bulbs.
STEP 5
STEPS 3-4
Set screw
Downrod and
ball assembly
Allen
wrench
Motor
wires
Tapered
thread
Motor
coupling

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STEPS 9-10
RED and
BLUE wires
2 BLACK wires
2 WHITE wires
3 GREEN wires
Wire nut
Hanging the Fan
8Hold the motor housing with both hands. Insert
the ball of the downrod into the canopy opening.
Check to ensure that the wires are not pinched. Rotate
the motor housing until the slot in the downrod ball
locks into the pin opposite the canopy opening.
Connecting the Wires
9Trim the extra length from the motor wires. Be
certain to leave at least 6 inches of wire above the
downrod. Use a wire stripper (not included) to strip
½-inch of insulation from the end of each trimmed wire.
10 To attach the fan wires to the ceiling
fixture wiring, match the wire colors as described
below, hold the bare ends of the wires side by side,
and fully insert the wires into the wire nut. Secure
by rotating the wire nut in a clockwise motion.
Connect wires in the following order:
GREEN wires from mounting plate and downrod•
assembly of fan to GROUND wire of power source.
WHITE fan wire to WHITE neutral•
wire from ceiling outlet box.
BLACK power wire from fan to BLACK•
power wire in ceiling outlet box.
BLUE D1 optional fan wire to RED power wire•
(second hot wire) in ceiling outlet box.
NOTE: If the color of your ceiling wires differs
from that described, consult an electrician.
Inspect each wire nut to ensure that no bare wire is visible.
Test the connection by gently pulling on the wires. The wire
nuts should stay firmly in place, covering the bare ends.
STEP 8
Ball
Slot
Pin

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Installing the W-81 Wall Control
Hardware (not to scale)
W-81 Wall Control
(assembled) Wall Plate (2 colors included) Wall Control (1) Wire Nuts (4)
Wall Plate
Screws (4)
Switch Box
Screws (2)
The fan must be supplied with three independent 120V
AC wires to provide power for the fan, light, and neutral.
CAUTION:ÑEnsure power is turned
OFF at the breaker or fuse panel before
beginning wall control installation.
NOTE: The W-81 wall control is designed to
replace a standard wall switch and fits wall
boxes (metal or plastic) with a depth of more
than 2".
1Remove the screws and switch plate from the
existing wall switch box, and pull the switch away
from the box to expose the wire connections.
2Disconnect the three wires from the existing
switch and remove the switch from the wall box.
The ends of the wires in the wall box may need to
be stripped before installing the new control.
NOTE: The wire nuts provided are only
suitable for use with copper wire. Use wire
nuts to join one 14-gauge wire with one 16- or
18-gauge wire.

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3To attach the wires in the wall box to the W-81
wall control wires, match the wire colors as described
below, hold the bare ends of the wires side by side,
and fully insert the wires into the wire nut. Secure
by rotating the wire nut in a clockwise motion.
Connect wires in the following order:
GREEN GROUND conductor from the wall box to•
the GREEN wire from wall control (labeled GRD)
BLACK wire from fan in the wall box to•
YELLOW wire on wall control (labeled FAN)
RED wire from fan in the wall box to RED•
wire on the wall control (labeled LIGHT)
NOTE: BLUE D1 optional fan wire can be
connected to RED power wire in ceiling outlet
box.
BLACK wire from the source of power•
(HOT WIRE) wire in the wall box to BLACK
wire on wall control (labeled LIVE)
NOTE: If the colors of your wiring differ from
that described, consult an electrician.
Inspect each wire nut to ensure that no bare wire is visible.
Test the connection by gently pulling on the wires. The wire
nuts should stay firmly in place, covering the bare ends.
4Fasten the W-81 wall control into the
wall box with the two switch box screws.
CAUTION:ÑBe certain that the wires are
not pinched!
STEP 3
BLACK wire
(LIVE)
GREEN wire
(GRD)
RED wire
(LIGHT)
YELLOW wire
(FAN)
STEP 4
W-81 wall
control
(back view)
Switch box
screws (2)

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5Fasten one of the two wall plates (white or ivory)
to the wall control using the two wall plate screws.
6Set the fan speed to HIGH on the wall control.
Return power to the panel and test the controller.
CAUTION:ÑFailure to set the fan speed to
HIGH can result in faulty operation of the
fan and damage to the wall control.
Operating the W-81 Wall Control
Turn the upper knob to the desired fan speed.•
Turn the lower knob to the desired light setting.•
Attaching the Canopy Hatch
7Tuck the wires into the canopy with the wire nuts
pointed toward the ceiling. Place the BLACK and WHITE/
GREEN wires on opposite sides of the canopy. All wires
should be clear of the canopy opening. Tilt the motor
housing and downrod to install the canopy hatch.
8Use the last remaining canopy screw and
lock washer to secure the canopy hatch. Straighten
the fan and ensure all parts are tightly secured.
Check for movement at the following joints:
Between the canopy and the ceiling•
Between the canopy and the•
downrod and ball assembly
STEPS 7-8
Canopy screw
and washer
Canopy
Canopy hatch
NO DRILL
STEP 5
Wall plate
screws (2)

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17
STEP 1
STEP 2
Blade iron
Blade holder ring
Blade holder screws (2)
Installed
blades
Fan blade assembly
Installing the Blades
Hardware (not to scale)
Blades (5) Blade Iron Plate
Screws (21) Blade Iron Plates (5) Blade Irons (5)
Blade Iron Screws (11)
Assembling
1Place the blade iron plate on top of the blade
and the blade iron underneath the blade. Use a
manual screwdriver to secure the blade iron and plate
with the blade iron plate screws. Use four screws per
blade. Repeat this process for each fan blade.
CAUTION:ÑDo not use an electric
screwdriver to assemble fan blades!
Attaching
2Install the assembled blades to the blade
holder ring using the blade iron screws. Use two
screws for each blade. Insert the end of the blade
holder into the slot on the blade holder ring.
Tighten the screws with a manual screwdriver.
CAUTION:ÑDo not operate the fan at
this point. Installation must be completed
before turning on the fan.
NO DRILL

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18
Installing the Light Fixture
Hardware (not to scale)
Light Adapter Plate (1) Light Adapter Screws (3) Light Fixture Screws (4)
Halogen Downlight Bulbs, 50W (2) Glass Shade (1) Finial (1) Light Fixture (1)
STEPS 2-3
Light adapter plate Light adapter
screws (3)
Attaching the Light Fixture
1Before getting started, remove the
rubberband from the plug connector.
2Install two of the three light adapter screws into the
light adapter plate. Thread the plug connector through
the hole in the center of the light adapter plate.
3Align the two key slot holes with the two screws and
rotate the light adapter plate clockwise. Install the third
light adapter screw and securely tighten all three screws.
4Connect the light fixture plug to the
plug from the bottom of the fan.
STEP 4
Light fixture
plug

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19
STEP 6
Halogen bulbs (2)
5Align the light fixture to the four posts on the
light adapter plate using the light fixture screws.
Attaching the Halogen Bulbs
NOTE: Do not remove the protective sleeve on
the halogen bulb. Touching the glass casing of
the bulb may damage or break the glass.
6Cut the sleeve to expose the connection end of
the bulb. Continue to hold the bulb by the sleeve during
installation. Screw both halogen bulbs into the light fixture.
CAUTION:ÑOnly use maximum 50-watt
halogen bulbs!
NOTE: In compliance with US Federal Energy
Regulations, this ceiling fan contains a device
that restricts the light fixture to a maximum of
190 watts. Exceeding that limit or the marked
limit on this product may result in a fire hazard
or improper operation.
STEP 5
Posts (4)
Light fixture
Light fixture
screws (4)

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20
Attaching the Glass Shade
7Insert the threaded rod from the light assembly
through the hole in the center of the glass shade.
8Thread both pieces of the finial onto the
threaded rod. Screw the finial into place securely.
STEP 7
Glass Shade
Finial
Threaded rod
STEP 8
Installed fan
and light
fixture