CatH2O MINI Dental Care Troubleshooting guide

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Quick Startup Guide
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Dental Care
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THANK YOU for buying The Cutest Fountain for Your Cutest Pets!
Fresh & filtered water encourages your cat to drink more water leading to a healthier & happier cat!
By using Dental Care by Cat H2O your cat can improve their daily oral hygiene while simply drinking water.
“Like” & “Follow” Cat H2O on Facebook to stay connected and see our latest offerings.
www.myCatH2O.com
Important Safety Precautions:
WARNING –– DO NOT RUN DRY
• Do not use outdoors. For indoor household use only
• Cat H2O mini is meant to run continuously. Make sure that the water level is maintained & the fountain is
kept clean. CHECK THE WATER LEVEL REGULARLY to prevent possible damage to the water pump
as water may be consumed or evaporated. Marking for the minimum water level can be seen near the
back of the lower bowl.
• Only use this fountain and its components for its intended use as described in this manual.
• Do not operate Cat H2O mini if the power cord is damaged. Please contact Cat H2O for replacement parts.
• Always unplug or disconnect Cat H2O mini before cleaning the fountain or any of its parts.
• Never use the fountain and/or its accessories if it is damaged.
• Visually inspect the power cord & its protective tube daily. Replace protective tube when damaged / chewed.
Do not operate fountain if there is a damaged cord. Only replace the water pump obtained from Cat H2O.
• Some animals might be sensitive to plastic. If your pet shows signs of an allergic reaction to the fountain,
please discontinue use until you have consulted a veterinarian.
• Dental Care by Cat H2O: Stop using dental care if your cat experiences vomiting, diarrhea or signs of
discomfort. For pets with allergy or medical condition, consult veterinarian before use.
• Keep this manual for future reference.
What’s in the box:
1. Lower Bowl - holds 1.2L (40 oz) of water
2. Upper Bowl
3. Spout
4. Water pump
5. Cord bushing
6. Protective tube
7. Filter pad
8. Dental Care tablet & silicone Slow
Dissolve Sleeve
Operating Instructions:
1. Carefully unpack and check the fountain for any damage. Should there be any damage, please return the
product to your retailer immediately with your receipt.
2. Remove upper bowl by lifting the clips on the both sides. (Fig. 1)
3. Pre-Cleaning: Remove all parts, including water pump & filter pad and rinse thoroughly under water
(Do not use soap or other cleaning agents). Push filter pad all the way down the slot. (Fig. 2) Note: Rinse
the Filter Pad to remove excess carbon dust.
4. Connect the pump to the bottom of the upper bowl. (Fig. 3)
USB water pump used. Simply plug into
any USB adapter .
USB adapter is not included.

Fig.2
Fig.4 Fig.5
Fig.1
Fig.3
Fig.7
5. Check that the power cord bushing is properly positioned and place into the bushing mount on the upper
bowl housing. (Fig. 5)
6. Fill water to the indicated water line on the Lower bowl (Fig. 4). This is important for initial operation as the
water pump will not start properly with less water. This fountain holds approximately 1.2L (40oz) of water.
7. Once the lower bowl is filled with water, assemble upper bowl housing and lower bowl, making sure the
power cord & bushing is located in the correct position. Secure the top using the clips on both sides (Fig. 5)
8. Position the fountain in your desired location. To move your fountain, always hold the bottom (Fig.6) with
both hands; do not pick up by the two clips. If placing on a carpet or wood flooring, use a protective mat or
other durable, water resistant material. This will help protect your floor from splashing or water drops from
your pet.
9. To insert the Dental Care tablet, remove the water spout, insert 1 block of Dental Care into the silicone Slow
Dissolve Sleeve, then place into water outlet and replace the water spout. 1 tablet of Dental Care lasts 3~4
days in continuous normal use. Check the Dental Care tablet regularly as it will be visible in the spout.
Replace tablets for complete and continuous care for your cat. Always unplug your fountain before replacing
Dental Care tablets. Refer to Dental Care section for more information. (Fig. 7)
10. Before you plug in the fountain, make sure the power cord, protective tube and your hands are dry. Position
the fountain near a USB adapter / socket (USB adapter is not included), and insert the USB plug into the
USB socket. (Fig. 8)
11. Always unplug the fountain before adding water. As water is consumed by your pet or has evaporated,
simply pour water into the upper bowl only to the water line indicated on the lower bowl. (Fig. 4) LOW
WATER level is evident if the pump is NOT pumping water at full capacity, making noise or if you see air
bubbles coming out of the water output. Never leave your pump running dry or you may risk pump failure.
Fig.6
Dental Care by Cat H2O:
A sample Dental Care tablet by Cat H2O is supplied with each Cat H2O mini
water fountain, helping daily oral hygiene for your cat while simply
drinking water.
- Helps to protect against plaque & tartar build up for healthier gums
- Calcium supplement for stronger teeth & bones
- 99% odor, taste & color-FREE, even the pickiest cat will enjoy their water
- Contains Glucose Oxidase, an enzyme that is scientifically proven to react
with glucose, forming a powerful cleaning and anti-bacteria agent. Simply
it helps keep teeth clean.
- Dental Care Tablets are formulated & made in Australia.
- Also suitable for dogs.
- Each tablet will provide 3~4 days of protection.
- Ingredients: Deionized water, Dental plaster, Glucose oxidase enzyme, Potassium sorbate.
- Always store Dental Care tablets in a cool dry place out of direct sunlight. Keep out of reach of children
and pets. Not for ingestion.

Fig.8 Fig.9 Fig.10
Check the Dental Care tablet regularly as it will be visible near the top of the water spout.
Replace tablets for complete and continuous care for your cat.
To purchase replacement Dental Care tablets visit your local retailer, email to [email protected] or
visit our website for more information. Item number is DH08DC
Tips: Smartphone Reminders
Need help with reminders to change Filter Pad & Dental Care? If your smartphone has a personal assistant,
like Siri, you can easily set a monthly reminder into your phone.
1. Activate Siri on your smartphone.
2. Once Siri is available, read this line into the phone: “Remind me to change my cat fountain filter monthly.”
Siri will remind you to change your filter monthly.
3. To edit the reminder, simply launch the Reminders app, select the reminder labelled ”Change my cat
fountain filter”, tap the iinformation button, you can now change the date or time of the monthly reminder.
4. To remove the reminder, simply swipe across the reminder from right to left and press Delete.
To add a reminder for Dental Care, repeat steps above, but read “Remind me to check my cat’s Dental Care
weekly.” Using step 3 and 4 above to edit or remove the reminder from your phone.
Maintenance:
1. To keep the fountain & water clean, maintenance should be done weekly.
2. Always unplug or disconnect Cat H2O mini from the outlet before maintenance.
3. Carry the unplugged fountain to the sink as water may spill from the bowl.
4. Remove upper bowl by unsnapping the 2 clips (Fig. 1) Place this aside, note that the water pump and
spout will remain connected to the upper bowl.
5. Remove filter pad, then empty out the remaining water from bowl.
6. Remove the spout from upper bowl with a gentle pull, take out the silicone sleeve & remove any remaining
Dental Care tablet bits. The water pump is removed by turning it anti-clockwise and then a gentle pull
(Fig. 9). Reminder – DO NOT lose the small silicone power cord bushing.
7. Disassemble the pump (see “Pump Maintenance” section for instructions). Rinse the strainer cover,
front cover and the impeller under running water & remove any debris & hair that has build up in the
strainer. (Fig. 10)
8. Once all the parts are disassembled, clean fountain parts with warm water and mild soap, then rinse in
clean water only. The fountain parts are top rack of the dishwasher safe. Never place the water pump
and filter pad into a dishwasher, only the plastic pieces.
9. Should the water pump appear dirty, see “Pump Maintenance” section for instructions for cleaning the
water pump. It is also recommended to clean the impeller of the pump once a month to ensure smooth
and reliable performance.
10. Filter pads should be changed about every 4 weeks depending on water condition. We recommend to
change the filter pad more frequently if you have multiple pets or pets that produce more saliva.
11. Filter pads can be rinsed by water during cleaning of the fountain. Never use soap to clean the filter
pad and NEVER place filter pad into a dishwasher.
12. Each filter pad combines SPONGE FILTERS that cleanse the water of food, fur & debris and
ACTIVATED CARBON that adsorbs bad odors & other chemicals from tap water and improves water
taste as well. Note: Traces of activated carbon may appear when rinsing a filter pad; this is normal.
13. To purchase replacement filter pads visit your local retailer, email to us at [email protected]
or visit our website for more information. Item number is R-015-CH.
14. Once all your fountain parts are clean, reassemble them according to the “Operation Instructions” section.

Fig.11
15. Visually inspect the power cord & its protective tube. Do not operate fountain if there is a damaged cord.
Replace protective tube if damaged / chewed. Only replace the water pump using parts from the
manufacturer or its service agent.
16. Before you plug in Cat H2O mini, check that the Dental Care tablet is inserted correctly to provide daily
oral hygiene. Also make sure that your hands are dry.
Pump Maintenance:
1. Cat H2O recommends cleaning THE IMPELLER of the pump once a month to ensure smooth and reliable
performance. This is the part that pushes water.
2. During weekly maintenance remove the water pump from the upper bowl.
3. Grab the front cover and remove it from the pump. The strainer can also
remove from the front cover. (Fig. 11).
4. Remove the impeller assembly (by using your fingers to pull the blades),
be sure NOT to lose the 2 rubber tips at each end of the impeller assembly.
Clean and brush using an old toothbrush under running water. Rinse the
pump’s cavity. A video is available on YouTube, search: Cat H2O Pump
maintenance
5. Reassemble the pump and mount it back to the upper bowl. Ensure that the
strainer is clean and that any hair or debris is removed, then connect it to the
pump’s inlet hole.
6. NEVER put the water pump & its parts into the dishwasher.
Fountain in different environments:
1. If you live in an area with “Hard Water”, white mineral deposits could be seen at the water pump and on
various fountain plastic parts. The buildup of mineral deposit could eventually damage the water pump,
to avoid and maintain good performance, we recommend to carry out “Pump Maintenance” more frequently.
Water Softening Filter Pads (Item no. R-016-CH) are available separately, not only do they filter water to
keep the water clean, they also reduce water hardness with removing excess calcium and magnesium.
2. Mold or algae could be a result of a humid environment or if the fountain is exposed to direct sunlight.
IF MOLD OR ALGAE occurs, during weekly cleaning use a diluted bleach solution (10% bleach & 90%
water) to clean all plastic parts (Never wash the filter pad in bleach solution). After cleaning, rinse all parts
very well under running water. To prevent further algae growth, place the fountain in a position with less
sunlight.
Trouble shooting guidelines:
Water pump
doesn’t work
(1) make sure the plug is connected & water is filled to the water line on the
Lower bowl
(2) Try unplugging and plugging the unit to restart the pump; always make
sure your hands are dry.
For fountains already in use – some thinner pet hair can go through the strainer
and block the water pump’s impeller. Refer to “Pump Maintenance” section
above, or see demo video - search on YouTube: Cat H2O Pump maintenance
My pet is not drinking
from the fountain Your pet may need a little bit more time to adjust to drinking from a fountain.
Water level is split
into 2 levels on the
lower bowl
Filter pad is blocked. Please wash the filter pad every week. Replace the filter
pad every 4 weeks.
Water not clear Time for maintenance; change the filter pad.
Water from pump is
weak & with some
air bubbles
(1) This is a sign of “low water level”, fill water to the water line indicated on the
lower bowl. If water is full & flow remains slow, refer to “Pump Maintenance”
section to clean the impeller of the pump.
(2) Check strainer under the pump and remove any debris.

The pump is
becoming noisier
than usual.
Fill water level back to the water line indicated on the lower bowl.
Always seems to
be out of water
Unplug the unit and check for leaks from the fountain. If there are no leaks,
your fountain is fine. Fill up with water more regularly as fresh & filtered water
encourages your pets to drink more often.
Can the filter be
washed in a
dishwasher?
No, because activated carbon from the filter pad will adsorb city water chemicals
and cannot be rinsed off. Just change the filter pad.
How do I buy
additional filters?
Visit your local retailer, or email us at [email protected] or visit our
website for more information. Item number for the filter pad is R-015-CH.
For Water Softening pads, order R-016-CH.
What is the black
dust at the bottom
of the bowl?
The activated carbon may have carbon dust that may go to the bottom of the bowl.
This is not harmful to pets. Rinse your bowl and filter pad to remove excess
carbon dust.
The Dental Care
tablets didn’t have
a strong mint odor;
are they working?
Both dogs and cats are more sensitive to flavors and odors than humans. Dental
Care is formulated with a tiny amount of added flavor, even the pickiest pet will
enjoy their water
Dental Care seems to
leave some grit at the
bottom of the bowl;
is this OK?
Some tablet binder may appear in the reservoir and is not harmful to pets;
just clean the bowl during weekly maintenance.
The pump is noisy
even if the water is
at Max level
Unplug and plug again the pump until it runs silently. It is about adjusting the
phase of the electrical current. The pump is not faulty.
Carry out “Pump Maintenance” to ensure the impeller assembly is running
smoothly. If it has aged and is not running as smooth as before, you might
consider adding a drop or 2 of olive oil on the stainless steel shaft, which
reduces the friction between the shaft and the impeller assembly.
Warranty:
Cat H2O mini fountain & its parts are warranted to be free of defects in material and workmanship for one
(1) year from the date of purchase. Retain your dated receipt as proof of purchase. If defective,
please email to [email protected]
The water pump is backed by a 3 year Limited Warranty by AA Aquarium. Conditions for Limited Warranty
include:
1. Use of filter pad and the strainer on the pump to prevent foreign objects entering into and damaging the
water pump.
2. Pump maintenance to be carried out monthly to ensure smooth and reliable performance.
Free warranty service will NOT be provided if (a) it has been explicitly or implicitly modified, tampered with
or altered, or repaired in any way by persons other than technicians of the Company or (b) it has been
damaged through misuse, negligence, liquid ingress, accident or natural calamities or (c ) it has malfunctioned
due to power interruption or abnormal voltage input or (d) it is a result of lack of cleaning, debris or
mineralization from “Hard water” or (e) it is a result of insufficient water causing the pump to run dry or
(f) Replacement of Impeller is not included in Warranty.
For service, clients will be responsible to transporting the unit to and from our repair service centers.
For more details, please email to [email protected]
Ref: CH005-USB-IB-E_E01