CenturyLink Polycom 335 User manual

Polycom 335
Quick Reference Guide
© 2013 CenturyLink. All Rights Reserved. The CenturyLink
mark, pathways logo and certain CenturyLink product names are
the property of CenturyLink. All other marks are the property of
their respective owners.
Polycom 3xx QRC –050115rev1
Page 1 of 2
Getting Started
Setting Up Your Voicemail
Making Calls To:
•From Your Office Phone: Press the Messages
key, then press the Connect soft key.
•When prompted, enter your 10-digit phone
number followed by #.
•Follow the automated prompts to record your
Name, set your Schedule, and record an “Open”
and “Closed” greeting.
•From Outside of the Office: Dial the
Voicemail Retrieval number provided in your
Welcome Email. When prompted, enter your
10-digit phone number followed by #; reenter
your 10-digit phone number followed by #
•Follow the automated prompts to record your
Name, set your Schedule, and record an “Open”
and “Closed” greeting.
Phones In Your Office*
4-Digit Extension
Phones In Other Offices
10-Digit Phone Number
Local
10-Digit Phone Number
Long Distance
10-Digit Phone Number
Toll-Free
10-Digit Phone Number
International
011 + Country Code + City Code + Number
Operator*
0
Information**
411
TTY
711
Emergency Services***
911
Voicemail Passcode
*When dialing extensions or numbers less than 10-Digits, you can add a #
after the number to make the call go through faster.
** Information may be restricted on some phones, charges may apply.
*** Emergency Services are tied to the service address of your phone.
Please record your password here:
Phone Features
Supervised Transfer
Blind Transfer
Supervised Transfer allows you to speak to the recipient you are transferring
the call to and announce the transfer prior to completing the transfer process.
1. While on a call, press the Transfer soft key. The person you are talking to
is placed on Hold and you hear a dial tone.
2. Dial the number where you wish to transfer the call.
3. After you announce the caller to the recipient, press the Transfer soft key
again to complete the transfer.
4. If they do not answer or you misdial, press the Cancel soft key to release
the transfer process and return to the caller.
Note: When transferring in this manner, the caller ID that appears to the
recipient of the transfer is the caller ID of the party transferring the call, not
the caller ID of the incoming caller.
Blind Transfer allows you to transfer a call without speaking to the
person you are transferring the call to.
1. While on a call, press the Transfer soft key. The person you are
talking to is placed on Hold and you hear a dial tone.
2. Press the Blind soft key.
3. Dial the number where you wish to transfer the call.
4. If you make a mistake or change your mind, press the Cancel
soft key. Note that you may have to press More to access
Cancel.
Note: When transferring in this manner, the caller ID that
appears to the recipient of the transfer is the caller ID of the
incoming caller.
Transferring a Call to Voicemail
Call Park
You can Transfer callers directly to someone’s voicemail and bypass ringing
their phone.
1. While on a call, press the To Vmail soft key. Note that the person will still
be on your phone and able to hear you speak.
2. Dial the recipient’s extension and press the Enter soft key.
3. The call will now leave your phone and go straight into that person’s
voicemail.
Note: When transferring in this manner, the caller ID that registers in the
recipient’s voicemail is the caller ID of the incoming caller.
Call Park allows you to place calls on hold, and then retrieve that call
at another phone within your Call Park Group.
To Park a call:
1. Press the Park soft key.
2. To park the call against your extension, simply press the #key, or
you can dial any 4-Digit Extension followed by the # key.
3. The call is “parked” on that extension.
To Retrieve a call:
1. At dial tone, enter *88 or press the Retrieve soft key.
2. Enter the 4-Digit Extension followed by the # key that you
parked the call on.
Making a Conference Call
Joining Two Calls Together
You can Conference up to 15 callers, including yourself.
1. While on a call, press the Conference soft key. The person you are talking
to is placed on Hold and you hear a dial tone.
2. Dial the number of the person you want to conference into your call.
3. After you announce the conference, press the Conference soft key again
to complete the conference.
4. If they do not answer or you change your mind, press the Cancel soft key
to release that party and return to your original caller(s).
You can utilize the Park function and Conference keys to join two
active calls together.
1. When the second call comes in, answer it and place it on Park by
pressing the Park soft key and #.
2. Return to the original call.
3. Press the Conference soft key.
4. Dial *88 and then #to retrieve the call from Park.
5. After you announce the conference to the other party, press the
Conference soft key again to complete the conference.

Polycom 335
Quick Reference Guide
© 2013 CenturyLink. All Rights Reserved. The CenturyLink
mark, pathways logo and certain CenturyLink product names are
the property of CenturyLink. All other marks are the property of
their respective owners.
Polycom 3xx QRC –050115rev1
Page 1 of 2
Call Forwarding
Using Call Logs
You can Forward your phone calls to another extension or a phone
outside of the company.
To Activate Forwarding:
1. With dial tone, dial *72, when prompted enter the extension or 10-digit
number you wish to Forward to.
2. Forwarding will be successfully activated.
To Deactivate Forwarding:
1. With dial tone, dial *73, forwarding will successfully removed.
Your phone retains a list of call logs that you can access by pressing the
Callers soft key. You can also go straight to the call logs by using the
arrow keys:
•Down Arrow shows Received Calls.
•Left Arrow shows Placed Calls.
You can also access more detailed call logs through the web portal, which
is listed on the back of this handout.
Speed Dial 100
Do Not Disturb
Speed Dial 100 allows you to program up to 100 contacts using 2-digit
codes 00 through 99.
•With dial tone, enter *75 followed by the 2-Digit Speed Dial Code
you’d like program, followed by the 10-digit phone number.
•To use a Speed Dial code, while the phone is On-Hook, enter #+ the
2-Digit Speed Dial Code, then press the Enter soft key.
Do Not Disturb (DND) will send all of your calls directly to voicemail.
To Activate:
•Press the DND soft key.
•An “X”will flash next to your extension.
To Deactivate:
•Press the DND soft key again.
•A phone icon will display next to your extension.
Voicemail
Retrieving Voicemails
Voicemail Shortcuts
Three Ways to Access
•From Your Office Phone:
Press the Messages key, then press the Connect soft key.
When prompted, enter your Voicemail Passcode, followed by #.
•From Outside the Office*:
Dial your Voicemail Retrieval number.
When prompted, enter your 10-digit phone number followed by #.
Reenter your 10-Digit Phone Number, followed by #.
•By Calling Your Direct Dial Number:
During your greeting, press 7.
Enter your Voicemail Passcode, followed by #.
Note: *You can save a contact in your cell phone to automatically log
you in by adding a contact with the Voicemail Retrieval phone number
<pause> [10-digit number] # <pause> [password] #.
Play Message Menu
While a Message is Playing
11 .. Check Unheard Messages
1.... Listen to Messages
2.... Send Messages
4.... Mailbox Options
*..... Disconnect
0 .... More Options
1 .... Repeat Message
2.... Pause/Resume
3.... Skip to End
4.... Slow Down
5.... Message Details
6.... Speed Up
7.... Delete Message
9.... Save Message
*.... Return to Previous Menu
#.... Skip Message
Web Portal
Login Information
New Web Portal Password
Web Address: http://centurylink.com/voip
Username: received via email from your administrator
Password: received via email from your administrator
Please record your password here:
Notes