Christie Apex Series User manual

Service Guide
020-102617-01
Velvet LED Display Panels
Apex Series

NOTICES
COPYRIGHT AND TRADEMARKS
Copyright © 2018 Christie Digital Systems USA Inc. All rights reserved.
All brand names and product names are trademarks, registered trademarks or trade names of their respective holders.
GENERAL
Every effort has been made to ensure accuracy, however in some cases changes in the products or availability could occur which may not be reflected in this
document. Christie reserves the right to make changes to specifications at any time without notice. Performance specifications are typical, but may vary
depending on conditions beyond Christie's control such as maintenance of the product in proper working conditions. Performance specifications are based on
information available at the time of printing. Christie makes no warranty of any kind with regard to this material, including, but not limited to, implied
warranties of fitness for a particular purpose. Christie will not be liable for errors contained herein or for incidental or consequential damages in connection
with the performance or use of this material. Canadian manufacturing facility is ISO 9001 and 14001 certified.
WARRANTY
Products are warranted under Christie’s standard limited warranty, the complete details of which are available by contacting your Christie dealer or Christie. In
addition to the other limitations that may be specified in Christie’s standard limited warranty and, to the extent relevant or applicable to your product, the
warranty does not cover:
a. Problems or damage occurring during shipment, in either direction.
b. Problems or damage caused by combination of a product with non-Christie equipment, such as distribution systems, cameras, DVD players, etc., or use
of a product with any non-Christie interface device.
c. Problems or damage caused by misuse, improper power source, accident, fire, flood, lightning, earthquake, or other natural disaster.
d. Problems or damage caused by improper installation/alignment, or by equipment modification, if by other than Christie service personnel or a Christie
authorized repair service provider.
e. Problems or damage caused by use of a product on a motion platform or other movable device where such product has not been designed, modified or
approved by Christie for such use.
f. Except where the product is designed for outdoor use, problems or damage caused by use of the product outdoors unless such product is protected from
precipitation or other adverse weather or environmental conditions and the ambient temperature is within the recommended ambient temperature set
forth in the specifications for such product.
g. Defects caused by normal wear and tear or otherwise due to normal aging of a product.
The warranty does not apply to any product where the serial number has been removed or obliterated. The warranty also does not apply to any product sold
by a reseller to an end user outside of the country where the reseller is located unless (i) Christie has an office in the country where the end user is located or
(ii) the required international warranty fee has been paid.
The warranty does not obligate Christie to provide any on site warranty service at the product site location.
PREVENTATIVE MAINTENANCE
Preventative maintenance is an important part of the continued and proper operation of your product. Failure to perform maintenance as required, and in
accordance with the maintenance schedule specified by Christie, will void the warranty.
REGULATORY
The product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference when the product is operated in a commercial environment. The product generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of the product in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at the user’s own expense.
CAN ICES-3 (A) / NMB-3 (A)
이 기기는 업무용(A급)으로 전자파적합등록을 한 기기이오니 판매자 또는 사용자는 이점을 주의하시기 바라며, 가정 외의 지역에서 사용하는 것을 목적으로 합니다.
ENVIRONMENTAL
The product is designed and manufactured with high-quality materials and components that can be recycled and reused. This symbol means that electrical
and electronic equipment, at their end-of-life, should be disposed of separately from regular waste. Please dispose of the product appropriately and according
to local regulations. In the European Union, there are separate collection systems for used electrical and electronic products. Please help us to conserve the
environment we live in!

Content
Replacement parts.................................................4
Important safeguards.................................................4
General safety precautions........................................... 4
Power precautions.................................................5
Remote Power Supply Rack Shelf safety warnings.............................6
Required tools..................................................... 6
Index of parts and modules.............................................7
Parts and module replacement........................................8
Removing the LED modules.............................................8
Removing the carrier assembly...........................................8
Replacing the receiver cards............................................10
Replacing the hub board..............................................11
Replacing the DC filter............................................... 12
Maintaining the LED panels......................................... 14
Cleaning the LED panels..............................................14
Velvet LED Display Panels Service Guide–Apex Series 3
020-102617-01 Rev. 1 (01-2018)
Copyright © 2018 Christie Digital Systems USA Inc. All rights reserved.

Replacement parts
When ordering replacement parts, quote the part numbers of the items required and provide the
following information found on the product license label. Spare parts may have been left at the site
during installation.
• Model name or number
• Product Serial Number
• Manufacture Date
Important safeguards
To prevent personal injury and to protect the device from damage, read and follow these safety
precautions.
General safety precautions
To prevent personal injury and to protect the device from damage, read and follow these safety
precautions.
Warning! If not avoided, the following could result in death or serious injury.
• Observe all electrostatic precautions. Use a grounded wrist strap and insulated tools when
handling, servicing, or cleaning electronic assemblies.
• A minimum of two people or appropriately rated lift equipment is required to safely lift, install,
or move the product.
• A certified electrician must be present during installation to ensure the installation meets the
local electrical code.
• Motors and fans may start without warning.
Notice. If not avoided, the following could result in property damage.
• Always wear clean, lint-free gloves when handling the product.
Velvet LED Display Panels Service Guide–Apex Series 4
020-102617-01 Rev. 1 (01-2018)
Copyright © 2018 Christie Digital Systems USA Inc. All rights reserved.

Power precautions
Ensure all power precautions are understood before installing the product.
Warning! If not avoided, the following could result in death or serious injury.
• After the replacement of the power supply, hi-pot and ground/earth bond tests must be
performed. Only Christie qualified technicians who are familiar with the necessary precautions
can perform these tests.
• Always connect the ground or earth first to reduce shock hazard.
• Do not return the current through the ground or earth.
• SHOCK HAZARD! The line cord has a maximum power carrying capability. For the maximum
number of tiles that may be connected per daisy chain when connecting to the power supply,
refer to the product specifications.
• SHOCK HAZARD! A permanent single-phase connection must be installed between the LED tile
system and the AC power supply.
• FIRE AND SHOCK HAZARD! Do not operate the system unless certified power connections,
providing the recommended voltage, are used.
• HIGH TOUCH CURRENT HAZARD! To ensure reliable grounding, the power connection must be
made by using an industrial plug (pluggable type B), or be provided by a permanent connection.
• A 13-20 A double pole mains circuit breaker, certified for the applicable local regulations, is
required. It must be part of the building installation and easily accessible.
• Do not use a wall breaker greater than 20 A. This could result in severe damage to the tile
system in the event of a failure.
Caution! If not avoided, the following could result in minor or moderate injury.
• SHOCK HAZARD! The line cord has a maximum power carrying capability. For the maximum
number of tiles that may be connected per daisy chain when connecting to the power supply,
refer to the product specifications.
• SHOCK HAZARD! Only use the AC power cord provided with the product or recommended by
Christie.
• TRIP OR FIRE HAZARD! Position all cables where they cannot contact hot surfaces, be pulled, be
tripped over, or damaged by persons walking on or objects rolling over the cables.
• FIRE HAZARD! Do not use a power cord, harness, or cable that appears damaged.
• FIRE OR SHOCK HAZARD! Do not overload power outlets and extension cords.
• Only Christie qualified technicians are permitted to open product enclosures.
Replacement parts
Velvet LED Display Panels Service Guide–Apex Series 5
020-102617-01 Rev. 1 (01-2018)
Copyright © 2018 Christie Digital Systems USA Inc. All rights reserved.

Remote Power Supply Rack Shelf safety warnings
To prevent personal injury and to protect the device from damage, read and follow these safety
precautions.
Warning! If not avoided, the following could result in death or serious injury.
• This product must be installed within a restricted access location not accessible by the general
public.
• SHOCK HAZARD! Disconnect the product from AC before installing, moving, servicing, cleaning,
removing components, or opening any enclosure.
• A minimum of two people or appropriately rated lift equipment is required to safely lift, install,
or move the product.
• A certified electrician must be present during installation to ensure the installation meets the
local electrical code.
• Install the product near an easily accessible AC receptacle.
• Hazardous voltages are present at power system inputs. The DC output, though not dangerous
in voltage, has a high short-circuit current capacity that may cause severe burns and electrical
arcing.
• SHOCK HAZARD! Power supply uses double pole/neutral fusing. Disconnect all power sources
before opening the product.
• Fuses are present in active and neutral lines of the Remote Power Supply Rack Shelf.
F1—Rated 15 A, 250 VAC
F2—Rated 15 A, 250 VAC
• Before working with live power systems, remove all metallic jewelry (such as watches, rings,
metal rimmed glasses, or necklaces) and wear safety glasses with side shields at all times during
the installation.
• Motors and fans may start without warning.
• Use insulated hand tools while working on live power systems.
Required tools
Make sure the following tools are available during servicing.
Tile installation tools and hardware
• Torque driver
• M6 screwdriver
• 8 mm wrench
• Magnetic LED module removal tool (P/N: 003-005735-xx)
• Screws appropriate for the mounting surface. These screws are not provided by Christie.
Replacement parts
Velvet LED Display Panels Service Guide–Apex Series 6
020-102617-01 Rev. 1 (01-2018)
Copyright © 2018 Christie Digital Systems USA Inc. All rights reserved.

Index of parts and modules
Components must be replaced with exact equivalents.
Check module markings, parts lists, and the relevant dis-assembly and replacement procedures to
make sure you have the correct module and that the module is replaced correctly.
Description Part number
A Receiver card 003-006014-XX
B Hub board 003-005730-XX
C DC filter 003-005733-XX
— LED module board LED009-AP 003-005729-XX
LED012-AP 003-005722-XX
LED012-AL 003-005723-XX
LED016-AL 003-005721-XX
LED019-AL 003-005727-XX
LED025-AL 003-005725-XX
Replacement parts
Velvet LED Display Panels Service Guide–Apex Series 7
020-102617-01 Rev. 1 (01-2018)
Copyright © 2018 Christie Digital Systems USA Inc. All rights reserved.

Parts and module
replacement
The LED tiles are only serviceable from the front.
Caution! If not avoided, the following could result in minor or moderate injury.
• SHOCK HAZARD! Disconnect the product from AC before installing, moving, servicing, cleaning,
removing components, or opening any enclosure.
• Observe all electrostatic precautions. Use a grounded wrist strap and insulated tools when
handling, servicing, or cleaning electronic assemblies.
Removing the LED modules
To access the carrier assembly, the corner LED modules must be removed.
1. Place the magnetic LED module replacement tool on the LED module.
2. Pull away from the LED display panel.
3. Disconnect any cables attached to the LED module.
4. Label the LED modules with the original location so they can be reinstalled correctly.
5. To re-install, follow these steps in reverse order.
6. If the LED module has been replaced, update the module coefficients.
a) Open the E500 software and navigate to Settings > Module Flash.
b) Click Check coefficients in modules.
c) After the files have finished loading, click Save calibration coefficients on receiving
cards.
d) Adjust any light or dark lines between tiles.
For additional information, see Christie E500 LED Display Control System Software User
Manual (P/N: 020-102222-xx).
Removing the carrier assembly
To access the interior of the cabinet, remove the carrier assembly.
1. Remove the LED modules on each corner (on page 8).
2. Install the carrier assembly rods onto the chassis.
Velvet LED Display Panels Service Guide–Apex Series 8
020-102617-01 Rev. 1 (01-2018)
Copyright © 2018 Christie Digital Systems USA Inc. All rights reserved.

3. Loosen the thumb screws securing the carrier assembly to the chassis (A).
4. Slide the carrier assembly away from the chassis along the assembly rods.
5. Disconnect all data and power cables from the carrier assembly.
6. Remove the carrier assembly from the assembly rods.
7. To re-install, follow these steps in reverse order ensuring the arrow on the carrier assembly (B)
points up.
Parts and module replacement
Velvet LED Display Panels Service Guide–Apex Series 9
020-102617-01 Rev. 1 (01-2018)
Copyright © 2018 Christie Digital Systems USA Inc. All rights reserved.

Replacing the receiver cards
The source video is displayed on the LED panel by passing through the receiver card.
1. Remove the LED modules (on page 8).
2. Remove the carrier assembly (on page 8).
3. Place the carrier assembly face down on a protected surface.
4. Label and disconnect all cables that lead into the receiver cards.
5. Using a Phillips screwdriver, remove the four screws securing each receiver card to the hub
board (A).
Parts and module replacement
Velvet LED Display Panels Service Guide–Apex Series 10
020-102617-01 Rev. 1 (01-2018)
Copyright © 2018 Christie Digital Systems USA Inc. All rights reserved.

6. To install the replacement part, follow these steps in reverse order.
7. Upload the configuration to the new receiver card.
a) Log into the E500 software and select Screen Configuration.
b) Select Configure Screen and click Next.
c) On the Receiving Card tab, select a working receiver card and click Read from Receiver
Card.
d) Click Send to Receiver Card.
8. Calibrate the receiving card as if new modules have been installed.
Related information
Calibrating replacement LED modules
Replacing the hub board
The hub board connects the LED modules with the receiver card.
1. Remove the LED modules (on page 8).
2. Remove the carrier assembly (on page 8).
3. Place the carrier assembly face down on a protected surface.
4. Remove the receiver cards (on page 10).
5. Label and remove all cable connections from the hub board.
6. Loosen the thumbscrews securing the hub board to the carrier assembly (A).
Parts and module replacement
Velvet LED Display Panels Service Guide–Apex Series 11
020-102617-01 Rev. 1 (01-2018)
Copyright © 2018 Christie Digital Systems USA Inc. All rights reserved.

7. Lift the hub board from the carrier assembly.
8. To install the replacement part, follow these steps in reverse order.
Replacing the DC filter
The filter stabilizes the DC voltage.
1. Remove the LED modules (on page 8).
2. Remove the carrier assembly (on page 8).
3. Place the carrier assembly face down on a protected surface.
4. Label and disconnect all cables that lead into the DC filter.
5. Using a Phillips screwdriver, remove the four screws securing the DC filter to the hub board
(A).
Parts and module replacement
Velvet LED Display Panels Service Guide–Apex Series 12
020-102617-01 Rev. 1 (01-2018)
Copyright © 2018 Christie Digital Systems USA Inc. All rights reserved.

6. To install the replacement part, follow these steps in reverse order.
Parts and module replacement
Velvet LED Display Panels Service Guide–Apex Series 13
020-102617-01 Rev. 1 (01-2018)
Copyright © 2018 Christie Digital Systems USA Inc. All rights reserved.

Maintaining the LED
panels
Learn the information and procedures for performing maintenance on the Christie Velvet LED Display
System.
Cleaning the LED panels
Learn how to clean the Christie Velvet LED Display System panel.
Notice. If not avoided, the following could result in property damage.
• Always wear clean, lint-free gloves when handling the product.
To avoid the risk of damaging the LEDs, clean the panel only if absolutely necessary.
1. To clean the LED panels use a dry, clean, soft cloth with a low lint count or a paint brush to
remove any particles.
2. To remove loose particles between the LEDs, use filtered compressed air.
Ensure the air compressor does not spray oil or condensation.
Do not use the following products when cleaning the panels:
• Compressed air cans
• Liquids
• Abrasive cloths
Velvet LED Display Panels Service Guide–Apex Series 14
020-102617-01 Rev. 1 (01-2018)
Copyright © 2018 Christie Digital Systems USA Inc. All rights reserved.

For the most current technical documentation, please visit www.christiedigital.com
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