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CIAT warranty
Your CIAT unit must be delivered, installed and connected by a qualified professional.
The required installation and connections must comply with the specifications
contained in the operating instructions, in line with electrical standards, industry
practice and safety rules.
Manufacturer's 2-year* parts warranty
CIAT heat pumps undergo quality control steps throughout the design and
manufacturing processes. They are covered by a 2-year* parts warranty from the date
on which CIAT invoices its direct customer. In accordance with our general warranty
terms and conditions (D3989722), the CIAT manufacturer’s warranty is limited to the
replacement of parts deemed to be defective by your installer or our authorised
companies; replaced parts remain the property of CIAT. Shipping and labour costs are
payable by the customer. In the event of a customer claim, and before referring it to
CIAT, the distributor or installer must confirm its validity.
Additional service warranties** (Metropolitan France and Corsica only).
Additional warranties only include coverage of shipping and labour costs for replacing
defective components diagnosed by the installer or CIAT representative if the fault can
be attributed to CIAT or its equipment. It is essential to take out an additional CIAT
warranty when the equipment is ordered. These warranties start from the date on which
the system is started up by a CIAT-authorised company when this is carried out within 3
months of the date on which CIAT invoices its direct customer.
Before requesting any work under the CIAT warranty, the installer must carry out
preliminary observations and ascertain the origin of the fault in order to avoid the
inconvenience of invoicing for an operation which cannot be covered by the additional
CIAT warranty.
In providing this service, CIAT does not assume the legal responsibilities of the
principal or otherwise sanction their actions.
CIAT shall not under any circumstances be held
responsible for:
• Equipment size calculations and selection,
• The positioning of the units and any inconvenience that this may cause.
The application of the CIAT warranty may under no circumstances give
rise to the awarding of direct or indirect damages.
This additional warranty is not a substitute for maintaining the unit.
* From 1st June 2013, all additional service warranties taken out will give rise to an extension of the parts warranty to 3 years.
** All of the services covered by the additional warranty are described in document D3989618 www.ciat.fr
