CIAT 7321648 Operating manual

09 - 2013
N!13.35 B
heat PumPs
Guide d'entretien
Maintenance guide

EN - 2
Dear customer,
You have purchased a CIAT product. We would like to thank you for the trust
you have placed in our company and products.
This manual contains information about our CIAT Authorised Technical
Stations (STAC) network in France.
We have produced this manual to enable you to make the most of the various
functions available on your unit, and we recommend that you read it carefully
and keep it safe.
CIAT
Since its creation in 1934, CIAT has been working to advance heat transfer
techniques designed to improve the comfort of customers and end users.
Largely used in tertiary and industrial buildings in the form of high power
equipment, this expertise enabled the company to be among the first to offer
heat pump ranges specifically designed for residential use, almost 40 years
ago.
Split or packaged air-source units, geothermal energy, domestic hot water
production or cooling, all CIAT heat pumps naturally establish themselves as a
solution for homes which meet the highest energy efficiency and environmental
standards.

EN - 3

EN - 4
CONTENTS
PAGE
 CIAT warranty 5
 Warranty limits 6
 Warranty certificate 7
 Cleaning Maintenance 8
 Your legal obligations 8
 Operations you can carry out 9
 Operations to be carried out by a professional every year 9
 Malfunctions 10
 Resolving minor faults
 Diagnosing faults
 Requesting Technical Assistance 11
 Information to be provided as part of a request
 CIAT Authorised Technical Stations network 12
 Maintenance service report 13
 Maintenance service from year 1 to year 10

EN - 5
CIAT warranty
Your CIAT unit must be delivered, installed and connected by a qualified professional.
The required installation and connections must comply with the specifications
contained in the operating instructions, in line with electrical standards, industry
practice and safety rules.
Manufacturer's 2-year* parts warranty
CIAT heat pumps undergo quality control steps throughout the design and
manufacturing processes. They are covered by a 2-year* parts warranty from the date
on which CIAT invoices its direct customer. In accordance with our general warranty
terms and conditions (D3989722), the CIAT manufacturer’s warranty is limited to the
replacement of parts deemed to be defective by your installer or our authorised
companies; replaced parts remain the property of CIAT. Shipping and labour costs are
payable by the customer. In the event of a customer claim, and before referring it to
CIAT, the distributor or installer must confirm its validity.
Additional service warranties** (Metropolitan France and Corsica only).
Additional warranties only include coverage of shipping and labour costs for replacing
defective components diagnosed by the installer or CIAT representative if the fault can
be attributed to CIAT or its equipment. It is essential to take out an additional CIAT
warranty when the equipment is ordered. These warranties start from the date on which
the system is started up by a CIAT-authorised company when this is carried out within 3
months of the date on which CIAT invoices its direct customer.
Before requesting any work under the CIAT warranty, the installer must carry out
preliminary observations and ascertain the origin of the fault in order to avoid the
inconvenience of invoicing for an operation which cannot be covered by the additional
CIAT warranty.
In providing this service, CIAT does not assume the legal responsibilities of the
principal or otherwise sanction their actions.
CIAT shall not under any circumstances be held
responsible for:
• Equipment size calculations and selection,
• The positioning of the units and any inconvenience that this may cause.
The application of the CIAT warranty may under no circumstances give
rise to the awarding of direct or indirect damages.
This additional warranty is not a substitute for maintaining the unit.
* From 1st June 2013, all additional service warranties taken out will give rise to an extension of the parts warranty to 3 years.
** All of the services covered by the additional warranty are described in document D3989618 www.ciat.fr

EN - 6
Limits of the manufacturer's warranty
Issues that void the manufacturer's warranty
• Incorrect installation, in particular that which does not comply with the regulations in
force or the instructions contained in the installation and operating manual supplied
with the unit.
• The warranty does not cover: repairs due to handling errors, abnormal use,
negligence or equipment overload, or repairs due to variations in the power supply,
overvoltage or defective installations.
• Damage due to impacts is not covered by the warranty. The equipment is shipped at
user's own risk; in the event of damage during shipping, the recipient must notify the
carrier of all necessary reservations before taking delivery of the unit.
• The warranty will not apply in the event of operations, repairs or modifications by
unqualified persons or improper use.
• If the user has modified the unit, removed the
CIAT logo or the serial number.
• In case of abnormal or improper use of the unit, in particular if it has been started up
at a voltage different to that prescribed. In case of external events such as floods,
lightning, impacts, etc.
• In case of inadequate maintenance.
• In case of failure to use original manufacturer parts.
• Normal wear and tear of products due to use.
Warning:
In order to operate correctly, our products must be installed in accordance with the
CIAT installation guide, industry practice and the annual maintenance procedures.

EN - 7
Warranty certificate
Unit type / Unit Fabrication No. / Unit Serial No.
The CIAT equipment specified above is of optimal quality and has a proven construction.
We guarantee against any material or manufacturing defects as part of the
CIAT GENERAL WARRANTY TERMS AND CONDITIONS (D3989722).
Delivered: ______________________
Installed: ______________________
Signature of reseller/installer
Started up: ______________________
Stamp of CIAT Authorised Technical Station
This copy of the warranty certificate must be kept safe by the user;
it must be submitted to the reseller or the CIAT Authorised Technical Company as evidence
of the warranty.

EN - 8
Cleaning and Maintenance
Under no circumstances should the CIAT warranty be treated as a substitution for
maintaining your equipment. Maintaining a heat pump will guarantee an optimal service life
and performance for your installation.
Conversely, failure to maintain your heat pump may cause it to malfunction, which can lead
to increased consumption of electricity and higher bills.
Maintaining your heat pump is just as important as its installation.
Your legal obligations
In accordance with Regulation (EC) No. 842/2006 on greenhouse gases, users must have
an annual sealing test carried out by qualified personnel on machines containing more than
2 kg of refrigerant in line with the French Market (decree of 7th May 2007).
For reversible machines with a cooling capacity above 12 kW, the decree of 31/03/2010
relating to the inspection of air conditioning systems and reversible heat pumps stipulates
an inspection within the first year.
• The inspection relates to the entire heating system
• It must be requested by the owner or the ownership association
• The inspection must take place at least once every 5 years
• For new equipment, the inspection must be carried out within one calendar year of
installation.
However, even if your unit comprises a smaller quantity than that recommended, we
strongly advise you to take out a maintenance contract to ensure that a refrigerant
sealing test is performed.
For a list of our authorised partners, visit www.ciat.fr
section: Residential after-sales follow up OUR STAC PARTNERS.

EN - 9
Cleaning and Maintenance
Operations you can carry out
• For air-source heat pumps, the circulation of air around the outdoor unit must not be
obstructed. Check regularly that nothing is obstructing the free circulation of air
(leaves, pollen, miscellaneous objects, toys, etc.).
• Check the water filters for fouling.
• Check for water leaks and traces of oil around the unit.
• Check that the batteries in your remote control are working correctly
Important:
Never clean the outdoor coil of the air-source heat pumps with a water cleaner
or high-pressure steam cleaner.
For operational air-source heat pumps, the defrosting cycles involve the release of
steam and water.
These cycles are normal and not dangerous. However, it is important to make sure the
water flows away properly to prevent the formation of an ice sheet.
Operations to be carried out by a professional from the STAC network every year:
• Leak detection on the refrigerating circuit by qualified personnel (sheet to be retained
for 5 years).
• Check that the electrical connections are secure.
• Check the condition of the water in the heating circuit: presence of sludge, etc.
• Check the glycol proportion and pH (if the mix needs topping up, always do so with
the same type of MONOPROPYLENE Glycol mix initially used).
• Record the unit's operating readings (attached to this manual).

EN - 10
Malfunctions
Resolving minor faults
Experience shows that most malfunctions that occur during day-to-day use can be resolved
without contacting the after-sales service. This saves money and ensures that the unit is
quickly up and running again.
Please note that in case of improper use or a malfunction outside the scope of the warranty,
a technician call-out will be subject to a charge even during the warranty period.
Diagnosing faults
• Try to resolve minor faults yourself (see Diagnosing faults section in the manual
supplied with the unit).
• Switch the unit off and on to see whether the problem persists.
• Check that the batteries in your remote control are working correctly.
You must never:
• Open the heat pump and touch the power supply.
• Modify the electrical and hydraulic installation.
• Move your heat pump.
• Constantly modify the room temperature setpoint.
• Clean the unit's outdoor coil using a water jet or high-pressure jet.
• Remove excess ice on the outdoor unit using any kind of tool or object.
• Dispose of the glycol from your heating circuit into the natural environment or your
household waste water system.
• Overload the heat emitters with any kind of object (shelves, ornaments, etc. in the
case of radiators).
• Change the type of floor covering without consulting your maintenance company
• (mat, carpet, etc. in the case of radiant floors).
• Perform any actions that, despite not being expressly mentioned in this document,
contravene common sense or environmentally responsible behaviour.

EN - 11
Requesting Technical Assistance
If you cannot resolve the fault, please contact your installer in the first instance. S/he is
legally authorised to work on your installation. However, if after several attempts you are
unable to contact your installer, consult our list of authorised partners at:
www.ciat.fr Section: Residential after-sales; our STAC partners
Please provide the following information when requesting assistance:
1- The SO number on your CIAT order
2 – The unit's designation:
Example: AQUALIS 2+ 28A HT
3 - Serial Number:
Example: 02xxxxxx/0002
4 - Year manufactured
5 - System start-up if undertaken by CIAT
6 - Type of request
7 - A brief explanation of the fault and the alarm code
8 - Any actions carried out prior to the request.
The location of the name plate on your unit is indicated
in the operating manual.
Repairs should only be carried out by a specialist. When replacing components,
make sure that only original spare parts are used. Substandard repairs or the use of
non-original spare parts may result in damage and the user may risk voiding the
CIAT manufacturer's warranty.

EN - 12
CIAT Authorised Technical Stations network
When you choose CIAT, you are choosing the benefits of a top-quality, exclusive
network
Our STAC service network comprises numerous specialist independent refrigeration
companies that meet all the necessary legal conditions. They have all been specially
selected and trained, and are continuously audited by CIAT to guarantee you the best
quality service.
CIAT approval, which is a guarantee of quality, is issued to both the company and
technicians who undergo annual training in our training department.
Taking out a contract with an authorised partner ensures:
• Priority repairs in case of faults.
• A privileged relationship with CIAT.
• High-quality services provided by qualified technicians with extensive knowledge of
CIAT heat pumps thanks to technical training undertaken throughout the year within
our factory.
• Guaranteed operation in line with CIAT recommendations.
• Programme updates.
• Original spare parts guaranteed by CIAT.
Our STACs are best qualified to meet your needs. Also qualified to carry out audits, they
can provide you with advice on extensions, modifying your installation and making real
savings on your electrical consumption.
For a list of our authorised partners, visit:
www.ciat.fr Section: Residential after-sales; our STAC partners

EN - 13
Unit system start-up report
System start-up date: ……………………………………………………………………………………………………………….…..
Name of technician and company: …….…………………………………………………………………….….….….…………
Unit designation: …………………………………….……………..… Serial No .……………………….….….….……………..
Maintenance contract no.:…………………………………………………………………………………………………..…………
An annual sealing test must be carried out on the unit YES NO
Installation and appearance of the unit
• Level, straightness of the unit and any subsidence of the concrete base OK NOK
• Access, installation dimension, ventilation, condenser OK NOK
• Tightness of mountings on the unit and compressor OK NOK
Heating water circuit
• Length, cross section of the hydraulic piping &
check if hydraulic modification OK NOK
• Check condition of the water in the heating circuit OK NOK
(presence of sludge, PH measurement, etc.)
• Buffer or mixture water capacity sufficient OK NOK
• Check operation of expansion vessel and water valve OK NOK
• Clean intermediate exchanger (WATER-WATER unit) OK NOK
• Hydraulic leak OK NOK
• Presence of several different types of component on the installation OK NOK
(electrolysis effect)
• Pipe insulation OK NOK
Unit electrical circuit
• Condition, length and cross section of the heat pump power supply
cable and options OK NOK
• Earth connection OK NOK
• Connection of DHW automatic devices or controllers; swimming pool, etc. OK NOK
• Connection: no wires (sensor, etc.) disconnected OK NOK
NOTE:…………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………

EN - 14
Unit system start-up report

EN - 15
Maintenance service report
Operation type: ……………………………………….………….……... Date: ………………….….….…………………………..
Name of technician and company: …….…………………………………………………….….….….…………………..…….
Unit designation: …………………………………….….……………..… Serial No. ……………………….….………………….
Maintenance contract No.:……………………………………………………………………….….………………………….…….
Installation and appearance of the unit
• Level, straightness of the unit and any subsidence of the concrete base OK NOK
• Access, installation dimension, ventilation, condenser OK NOK
• Tightness of mountings on the unit and compressor OK NOK
Heating water circuit
• Length, cross section of the hydraulic piping &
check if hydraulic modification OK NOK
• Check condition of the water in the heating circuit OK NOK
(presence of sludge, PH measurement, etc.)
• Buffer or mixture water capacity sufficient OK NOK
• Check operation of expansion vessel and water valve OK NOK
• Clean intermediate exchanger (WATER-WATER unit) OK NOK
• Hydraulic leak OK NOK
• Presence of several different types of component on the installation OK NOK
(electrolysis effect)
• Pipe insulation OK NOK
Unit electrical circuit
• Condition, length and cross section of the heat pump power supply
cable and options OK NOK
• Earth connection OK NOK
• Connection of DHW automatic devices or controllers; swimming pool, etc. OK NOK
• Connection: no wires (sensor, etc.) disconnected OK NOK
NOTE:…………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………………………………………..

EN - 16
Maintenance service report

EN - 17
Maintenance service report
Operation type: …………………………………………………………... Date: ……………………………………………………
Name of technician and company: …….………………………………………………………………………………………..
Unit designation: …………………………………………………..… Serial No. …………………………………………………
Maintenance contract No.:…………………………………………………………………………………………………………..
Installation and appearance of the unit
• Level, straightness of the unit and any subsidence of the concrete base OK NOK
• Access, installation dimension, ventilation, condenser OK NOK
• Tightness of mountings on the unit and compressor OK NOK
Heating water circuit
• Length, cross section of the hydraulic piping &
check if hydraulic modification OK NOK
• Check condition of the water in the heating circuit OK NOK
(presence of sludge, PH measurement, etc.)
• Buffer or mixture water capacity sufficient OK NOK
• Check operation of expansion vessel and water valve OK NOK
• Clean intermediate exchanger (WATER-WATER unit) OK NOK
• Hydraulic leak OK NOK
• Presence of several different types of component on the installation OK NOK
(electrolysis effect)
• Pipe insulation OK NOK
Unit electrical circuit
• Condition, length and cross section of the heat pump power supply
cable and options OK NOK
• Earth connection OK NOK
• Connection of DHW automatic devices or controllers; swimming pool, etc. OK NOK
• Connection: no wires (sensor, etc.) disconnected OK NOK
NOTE:…………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………………………………………..

EN - 18
Maintenance service report

EN - 19
Maintenance service report
Operation type: ………………………………………………………... Date: ………………………………………………………
Name of technician and company: …….…………………………………………………………………………………………
Unit designation: ……………………………………………………..… Serial No. ………………………………………………
Maintenance contract No.:……………………………….………………………………………………………………………….
Installation and appearance of the unit
• Level, straightness of the unit and any subsidence of the concrete base OK NOK
• Access, installation dimension, ventilation, condenser OK NOK
• Tightness of mountings on the unit and compressor OK NOK
Heating water circuit
• Length, cross section of the hydraulic piping &
check if hydraulic modification OK NOK
• Check condition of the water in the heating circuit OK NOK
(presence of sludge, PH measurement, etc.)
• Buffer or mixture water capacity sufficient OK NOK
• Check operation of expansion vessel and water valve OK NOK
• Clean intermediate exchanger (WATER-WATER unit) OK NOK
• Hydraulic leak OK NOK
• Presence of several different types of component on the installation OK NOK
(electrolysis effect)
• Pipe insulation OK NOK
Unit electrical circuit
• Condition, length and cross section of the heat pump power supply
cable and options OK NOK
• Earth connection OK NOK
• Connection of DHW automatic devices or controllers; swimming pool, etc. OK NOK
• Connection: no wires (sensor, etc.) disconnected OK NOK
NOTE:…………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………………………………………..

EN - 20
Maintenance service report