Cisco SFS 3504 User manual

Cisco 3504 Wireless Controller Installation Guide
First Published: 2017-08-16
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CONTENTS
Preface Preface v
About this Guide v
Conventions v
Related Documentation vi
Obtaining Documentation and Submitting a Service Request vi
CHAPTER 1 Overview of Cisco 3504 Wireless Controller 1
Summary of Cisco 3504 Wireless Controller Features 2
Platform Components 3
Cisco 3504 Wireless Controller Front Panel 3
Front Panel LEDs: Definitions of States 5
Cisco 3504 Wireless Controller Rear Panel 6
CHAPTER 2 Installing the Cisco 3504 Wireless Controller 7
Installation Guidelines and Safety Warnings 7
Unpacking and Inspecting the Controller 8
Package Contents 9
Requirements Tools and Information 9
Initial System Configuration Information 10
Configuring Management Interface 11
Choosing a Physical Location 12
Installing the Controller 13
Mounting the Controller 13
Mounting the Controller on Desktop or Shelf 13
Mounting the Controller on a Wall (Mounting Screws) 14
Rack Mounting the Controller 16
Connecting the Controller Console Port 19
Cisco 3504 Wireless Controller Installation Guide
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Installing a Security Lock 19
Running the Bootup Script and Power-On Self Test 20
Using the Startup Wizard 29
Logging On to the Controller 32
Connecting to the Network 32
Connecting Access Points 33
Troubleshooting the Controller 34
APPENDIX A Controller Specifications 35
Physical Specifications 35
Environmental Specifications 35
Power Specifications 36
Cisco 3504 Wireless Controller Installation Guide
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Contents

Preface
This preface describes this guide and provides information about the conventions used in this guide, and
related documentation. It includes the following sections:
•About this Guide, page v
•Conventions, page v
•Related Documentation, page vi
•Obtaining Documentation and Submitting a Service Request, page vi
About this Guide
This guide is designed to help experienced network administrators install and minimally configure Cisco 3504
Wireless Controller.
Conventions
This document uses the following conventions for notes, cautions, and safety warnings. Notes and cautions
contain important information that you should know.
Means reader take note. Notes contain helpful suggestions or references to material not covered in the
manual.
Note
Means reader be careful. Cautions contain information about something you might do that could result
in equipment damage or loss of data.
Caution
Safety warnings appear throughout this guide in procedures that, if performed incorrectly, can cause
physical injuries. A warning symbol precedes each warning statement.
Warning
Cisco 3504 Wireless Controller Installation Guide
v

Related Documentation
•For information about Cisco Wireless Controller software, see:
http://www.cisco.com/c/en/us/support/wireless/wireless-lan-controller-software/tsd-products-support-series-home.html
•For information about the Cisco 3500 Series Wireless Controllers, see:
http://www.cisco.com/c/en/us/support/wireless/3500-series-wireless-controllers/
tsd-products-support-series-home.html
•Cisco 3504 WLC Deployment Guide
•Regulatory Compliance and Safety Information
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service
request, and gathering additional information, see What's New in Cisco Product Documentation.
To receive new and revised Cisco technical content directly to your desktop, you can subscribe to the What's
New in Cisco Product Documentation RSS feed. RSS feeds are a free service.
Cisco 3504 Wireless Controller Installation Guide
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Preface
Related Documentation

CHAPTER 1
Overview of Cisco 3504 Wireless Controller
Cisco 3504 Wireless Controller provides centralized control, management, and troubleshooting for small-
to medium-sized enterprises and branch offices. It offers flexibility by supporting the following deployment
modes in the same controller:
•Centralized mode for campus environments
•Cisco FlexConnect mode for lean branches managed over WAN
•Mesh (bridge) mode for deployments in which full Ethernet cabling is unavailable
As a component of the Cisco Wireless solution, Cisco 3504 Wireless Controller provides real-time
communication between Cisco Aironet Access Points, Cisco Prime Infrastructure, and Cisco Mobility
Services Engine. Cisco 3504 Wireless Controller is interoperable with Cisco 5520 and 8540 Wireless
Controllers.
For more information about features and benefits, see the Cisco 3504 Wireless Controller datasheet.
Figure 1: Cisco 3504 Wireless Controller
•Summary of Cisco 3504 Wireless Controller Features, page 2
•Platform Components, page 3
Cisco 3504 Wireless Controller Installation Guide
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Summary of Cisco 3504 Wireless Controller Features
Table 1: Cisco 3504 Wireless Controller Features
DescriptionFeature
One rack-unit (1RU)Chassis Height
4 Gbps
While the mGig port supports 5-Gbps PHY
rate, data plane performance is limited to 4
Gbps
Note
Throughput
150Number of APs supported
3000Number of clients supported
Cavium Network Processor—CN7240-AAP 8-core,
1.5 GHz
Processor
•Control/Data Plane Memory—8GB DDR4
•Boot Flash—8MB SPI NOR Serial Boot
•Bulk Flash—32GB eMMC
Memory Options
2x 1G CuRedundancy, Service Ports
1x 5G/mGig Cu, 4x 1G Cu (2 ports 802.3at PSE)Data Ports
–4° F to 158° F (–20° C to 70° C)
Storage Temperature
32° F to 104° F (0° C to 40° C)Operating Temperature
0% to 95% RH non-condensingStorage Humidity
5% to 95% RH non-condensingOperating Humidity
54VDC/1.05A, 12VDC/3.75APower Adapter
Cisco 3504 Wireless Controller Installation Guide
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Overview of Cisco 3504 Wireless Controller
Summary of Cisco 3504 Wireless Controller Features

Platform Components
Cisco 3504 Wireless Controller Front Panel
Figure 2: Cisco 3504 Wireless Controller Front Panel View
Table 2: Cisco 3504 Wireless Controller Front Panel Components
Service Port LED1
Redundancy Port LED2
Service Port (SP) (RJ-45) for out-of-band management3
Redundancy Port (RP) (RJ-45).
The redundancy ports can be connected back to back or via an L2
switch.
Note
4
CPU console port, which is an RS-232 port that supports an RJ-45 connector. At boot-up, the
controller configures the RS-232 port as a console port with default settings of 9600, N, 8, 1. The
boot-loader supports baud rates of 1200, 2400, 4800, 9600, 19200, 38400, 57600, and 115200. A
default baud-rate recovery mechanism is not available; however, the bootloader ensures that the
stored baud rate setting matches one of the allowed values before setting the baud rate. If a
nonstandard value is detected, the baud rate will default to 9600.
5
Mini-B USB console port that can be used to perform software updates in addition to the already
available transfer modes, namely HTTP, TFTP, FTP, and SFTP.
If the Mini-B USB console port is used, the CPU console port that supports RJ-45 connector
is ignored. That is, only one of the two ports are ever active.
If you connect to both Mini-B USB port and the CPU console port, then the CPU console
port takes precedence.
Note
6
Cisco 3504 Wireless Controller Installation Guide
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Overview of Cisco 3504 Wireless Controller
Platform Components

Type A 3.0 USB port used to perform software updates in addition to already available transfer
mode, namely HTTP, TFTP, FTP, and SFTP.
7
1x 5 G/mGig port. This mGig port supports speeds of 5G, 2.5G, and 1G.
In a High Availability environment, it is not possible to change the configured port
speed.
Note
8
GigE ports
Gigabit Ethernet ports 1 and 2 are RJ-45 connector form-factors. These ports are designed so that
1500 VAC rms isolation (per the 802.3 specification) is met between chassis ground and any
48V/Ethernet signal.
9 and
10
GigE PoE PSE ports
Gigabit Ethernet ports 3 and 4 are 802.3at PoE-capable PSE ports, using RJ-45 connector
form-factors.
The ports can be used for infra-switch connection using multiple an AP-Manager or data
interface.
Note
11 and
12
Reset button
•Pushing the Reset button for less than 10 seconds resets the controller.
•Pushing the Reset button for more than 10 seconds restores the controller to factory default
configuration.
13
System LED that determines if the system is powered up.14
Alarm LED that determines a status or error occurred. The status or error is posted on the console
screen.
15
High Availability LED16
Note •Wait at least 20 seconds before reconnecting an access point to the controller. Otherwise, the controller
may fail to detect the device.
•We recommend that you configure an AP-Manager interface per port.
•Precautions for the direct AP connection: Do not configure interfaces on the physical ports, if AP
is connected to the port. If an interface is configured on the port where AP is connected, the behavior
is undefined. If the physical ports are configured, remove it and reload the controller.
Direct AP connection is not supported in a High Availability scenario.
Cisco 3504 Wireless Controller Installation Guide
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Overview of Cisco 3504 Wireless Controller
Cisco 3504 Wireless Controller Front Panel

Front Panel LEDs: Definitions of States
Table 3: System LED Indicators
DescriptionColor
System not receiving power.Off
System bootBlinking Green
Boot-loader is active and waiting for user input from
the system console
Blinking Amber
Table 4: Alarm LED Indicators
DescriptionColor
Controller image upgradeBlinking Green
Controller status activity, such as firmware upgradeAmber
Controller error. For example, a temperature error
exists.
Blinking Amber
Table 5: High Availability LED Indicators
DescriptionColor
HA port paired with peer controllerSolid Green
Pairing/HA Standby HOTSlow Green Blink
Bootup (Primary/Secondary) and HA Standby COLDSlow Amber Blink
Cisco 3504 Wireless Controller Installation Guide
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Overview of Cisco 3504 Wireless Controller
Cisco 3504 Wireless Controller Front Panel

DescriptionColor
HA maintenanceFast Amber Blink
Peer not foundSolid Amber
Standby/HA disabledOff
Cisco 3504 Wireless Controller Rear Panel
Figure 3: Cisco 3504 Wireless Controller Rear Panel View
Table 6: Cisco 3504 Wireless Controller Rear Panel Components
External 115W, dual output 54V/12VDC power adapter1
Kensington security slot2
Cisco 3504 Wireless Controller Installation Guide
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Overview of Cisco 3504 Wireless Controller
Cisco 3504 Wireless Controller Rear Panel

CHAPTER 2
Installing the Cisco 3504 Wireless Controller
This chapter describes how to install the Cisco 3504 Wireless Controller.
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with
standard practices for preventing accidents. Use the statement number provided at the end of each warning
to locate its translation in the translated safety warnings that accompanied this device. Statement 1071
Warning
SAVE THESE INSTRUCTIONS
•Installation Guidelines and Safety Warnings, page 7
•Unpacking and Inspecting the Controller, page 8
•Package Contents, page 9
•Requirements Tools and Information, page 9
•Initial System Configuration Information, page 10
•Configuring Management Interface, page 11
•Choosing a Physical Location, page 12
•Installing the Controller, page 13
Installation Guidelines and Safety Warnings
This section includes the basic installation guidelines and safety warning statements. Read this section before
you start the installation procedure. Translations of the warning statements appear in the RCSI guide on
Cisco.com.
•The operating environment must be within the ranges listed in Environmental Specifications , on page
35.
•Cabling is away from sources of electrical noise, such as radios, power lines, and fluorescent lighting
fixtures. Make sure that the cabling is safely away from other devices that might damage the cables.
Cisco 3504 Wireless Controller Installation Guide
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•Airflow around the device and through the vents is unrestricted
•Humidity around the device does not exceed 95 percent.
•Altitude at the installation site is not greater than 10,000 feet.
•Do not place any items on the top of the device.
•For 10/100/1000 fixed ports, the cable length from a switch to a connected device cannot exceed 328
feet (100 meters).
•Clearance to the switch front and rear panel meets these conditions:
◦Front-panel LEDs can be easily read.
◦Access to ports is sufficient for unrestricted cabling.
◦AC power cord can reach from the AC power outlet to the connector on the switch rear panel.
To prevent the system from overheating, do not operate it in an area that exceeds the maximum
recommended ambient temperature of: 40° C (104° F). Statement 1047.
Warning
To prevent airflow restriction, allow clearance around the ventilation openings to be at least 50 mm (5
cm). Statement 1076
Warning
Read the installation instructions before connecting the system to the power source. Statement 1004.Warning
Ultimate disposal of this product should be handled according to all national laws and regulations.
Statement 1040.
Warning
No user-serviceable parts inside. Do not open. Statement 1073.Warning
Installation of the equipment must comply with local and national electrical codes. Statement 1074.Warning
Hot surface. Statement 1079.Warning
Unpacking and Inspecting the Controller
Follow these steps to unpack the Cisco 3504 Wireless Controller and prepare it for operation:
Cisco 3504 Wireless Controller Installation Guide
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Installing the Cisco 3504 Wireless Controller
Unpacking and Inspecting the Controller

Procedure
Step 1 Remove the controller from its container and save all the packaging material.
Step 2 Compare the shipment to the equipment list provided by your Cisco customer service representative. Verify
that you have all the items.
Step 3 Check for damage and report discrepancies or damage, if any, to your Cisco customer service representative.
Before speaking to the representative, have the following information ready:
•Invoice number of shipper (see the packing slip)
•Model and serial number of the damaged unit
•Description of damage
•Effect of damage on the installation
Package Contents
Each Cisco 3504 Wireless Controller package contains the following items:
•One Cisco 3504 Wireless Controller
•One Power supply and power cord (power cord option configurable)
•Optional licenses will be pre-installed on controller at factory, if selected
•Cisco 3504 Wireless Controller software pre-loaded on the controller (software option configurable)
•Two Number 6 Phillips pan-head screws for mounting the controller on a desk, shelf, or wall
•Two wall anchors
•Four adhesive rubber feet pieces
Requirements Tools and Information
You will need the following tools and information before you can install the controller:
•Wireless controller hardware
◦Controller with factory-supplied power cord and mounting hardware
◦Network, operating system service network, and access point cables as required
•Command-line interface (CLI) console
◦Serial terminal emulator on CLI console (PC or laptop)
◦Mini-B USB console port
◦Use either RJ-45 console cable or Mini-B USB cable to connect CLI console and controller
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Installing the Cisco 3504 Wireless Controller
Package Contents

•Local TFTP server (required for downloading operating system software updates). Cisco uses an integral
TFTP server. This means that third-party TFTP servers cannot run on the same workstation as the Cisco
WCS because Cisco WCS and third-party TFTP servers use the same communication port.
Initial System Configuration Information
Obtain the following initial configuration parameters from your wireless LAN or network administrator:
•A system (controller name), such as controller. The system name can contain up to 32 printable ASCII
characters.
•An administrative username and password, which can contain up to 24 printable ASCII characters.
•You must enter a username and password and the configured username and password cannot be the
same.
•A management interface (DS Port or network interface port) IP address, such as 10.40.0.4.
•A management interface netmask address, such as 255.255.255.0.
•A management interface default router IP address, such as 10.40.0.5.
•A VLAN identifier if the management interface is assigned to a VLAN, such as 40 or 0 for an untagged
VLAN.
•Configure the management interface port mapping to either of the following:
◦Port 5 if utilizing the mGig port to the DS
◦Appropriate Gigabit port number (1-4) to the DS
•A management interface DHCP server IP address, such as 10.40.0.6 (the IP address of the default DHCP
server that will supply IP addresses to clients and the management interface.
•A virtual gateway IP address (a fictitious, unassigned IP address, such as 1.1.1.1, used by all Cisco
wireless controller Layer 3 security and mobility managers).
•A Cisco wireless controller mobility or RF group name, such as rfgrp40 if required. An RF group name
can contain up to 19 printable ASCII characters.
•An 802.11 network name (SSID), such as wlan1. An SSID can contain up to 32 printable, case-sensitive
ASCII characters.
•DHCP bridging
•Whether or not to allow static IP addresses from clients, either Yes or No.
◦Yes is more convenient, but has lower security (session can be hijacked).
◦No is less convenient, but has higher security and works well for Windows devices.
•RADIUS server IP address, communications port, and secret if you are configuring a RADIUS server,
such as 10.40.0.3, 1812, and mysecretcode.
•The country code for this installation. Enter help to see a list or refer to the Cisco Wireless LAN Controller
Configuration Guide for country code information. This guide is available on Cisco.com.
•Status of the 802.11 networks, either enabled or disabled.
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Installing the Cisco 3504 Wireless Controller
Initial System Configuration Information

•Status of Radio Resource Management (RRM), either enabled or disabled.
Configuring Management Interface
When you save the controller's configuration, the controller stores it in XML format in flash memory. Controller
software release 5.2 or later releases enable you to easily read and modify the configuration file by converting
it to CLI format. When you upload the configuration file to a TFTP/FTP/SFTP server, the controller initiates
the conversion from XML to CLI. You can then read or edit the configuration file in a CLI format on the
server. When you are finished, you download the file back to the controller, where it is reconverted to an
XML format and saved.
The controller does not support the uploading and downloading of port configuration CLI commands. If you
want to configure the controller ports, enter these commands:
•config port linktrap {port |all} {enable |disable}—Enables or disables the up and down link traps
for a specific controller port or for all ports.
•configport adminmode {port |all} {enable |disable}—Enables or disables the administrative mode
for a specific controller port or for all ports.
The management interface is the default interface for in-band management of the controller and connectivity
to enterprise services such as AAA servers. It is also used for communications between the controller and
access points. The management interface has the only consistently “pingable”in-band interface IP address on
the controller. You can access the GUI of the controller by entering the management interface IP address of
the controller in the address field of either Internet Explorer or Mozilla Firefox browser.
Following are the steps to configure the management interface:
Procedure
Step 1 Enter the show interface detailed management command to view the current management interface settings.
The management interface uses the controller’s factory-set distribution system MAC address.
Note
Step 2 Enter the config wlan disable wlan-id command to disable each WLAN that uses the management interface
for distribution system communication.
Step 3 Enter these commands to define the management interface:
•config interface address management ip-addr ip-netmask gateway
•config interface quarantine vlan management-interface vlan-id
Use the config interface quarantine vlan management vlan_id command to configure a quarantine
VLAN on the management interface.
Note
•config interface vlan management {vlan-id |0}
Enter 0 for an untagged VLAN or a nonzero value for a tagged VLAN. We recommend using
tagged VLANs for the management interface.
Note
•config interface port management physical-ds-port-number
•config interface dhcp management primary ip-address-of-primary-dhcp-server [secondary
ip-address-of-secondary-dhcp-server]
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Installing the Cisco 3504 Wireless Controller
Configuring Management Interface

•config interface acl management access-control-list-name
Step 4 Enter the save config command.
Step 5 Enter the show interface detailed management command to verify that your changes have been saved.
Step 6 If you made any changes to the management interface, enter the reset system command to reboot the controller
for the changes to take effect.
Choosing a Physical Location
You can install the controller almost anywhere, but it is more secure and reliable if you install it in a secure
equipment room or wiring closet. For maximum reliability, mount the controller while following these
guidelines:
•Make sure you can reach the controller and all cables attached to it.
•Make sure that water or excessive moisture cannot get into the controller.
•To prevent airflow restriction, allow clearance around the ventilation openings to be at least 50 mm (5
cm).
•Verify that the ambient temperature remains between 32° F to 104° F (0° C to 40° C).
•Make sure that the controller is within 328 ft. (100 m) of equipment connected to the 10/100/1000 Mbps
Ethernet ports.
•Make sure that the power supply adapter and the power cord can reach a 100 to 240 VAC grounded
electrical outlet.
This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the
absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority
or an electrician if you are uncertain that suitable grounding is available. Statement 1024.
Warning
This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that the
protective device is rated not greater than 20A. Statement 1005.
Warning
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Installing the Cisco 3504 Wireless Controller
Choosing a Physical Location

Installing the Controller
Mounting the Controller
Mounting the Controller on Desktop or Shelf
Before mounting the controller on a desktop or shelf, install the rubber feet located in accessory kit shipped
with the controller.
To install the rubber feet to the controller, follow these steps:
Procedure
Step 1 Locate the rubber feet on the black adhesive strip that is shipped with the controller.
Figure 4: Identifying the Rubber Feet
Black adhesive strip2Rubber feet1
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Installing the Cisco 3504 Wireless Controller
Installing the Controller

Step 2 Place the controller upside down, on a smooth, flat surface.
Step 3 Peel off the rubber feet from the black adhesive strip and press them adhesive-side down onto the bottom four
corners of the controller, see the figure below:
Figure 5: Attaching the Rubber Feet
Step 4 Place the controller right-side up on a flat, smooth, secure surface.
Step 5 Connect the interface cables.
Mounting the Controller on a Wall (Mounting Screws)
Do not wall-mount the device with its front panel facing up. Following safety regulations, wall-mount the
device with its front panel facing down or to the side to prevent airflow restriction and to provide easier
access to the cables.
Note
Read the wall-mounting carefully before beginning installation. Failure to use the correct hardware or to
follow the correct procedures could result in a hazardous situation to people and damage to the system.
Statement 378.
Warning
To mount the controller on a wall using mounting screws, follow these steps:
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Installing the Cisco 3504 Wireless Controller
Mounting the Controller