Cisco DPC2434 User manual

Model DPC2434 and EPC2434 VoIP
Wireless Home Gateway User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ...............................................................3
FCC Compliance .........................................................................................................9
Introduction...............................................................................................................10
What's In the Carton?...............................................................................................12
Front Panel Description ...........................................................................................14
Back Panel Description ............................................................................................16
Where Is the Best Location for My Wireless Home Gateway?...........................20
What Are the System Requirements for Internet Service?..................................21
How Do I Set Up My High-Speed Internet Access Account? ............................22
How Do I Connect My Devices to Use the Internet?...........................................23
How Do I Configure TCP/IP Protocol? ................................................................ 25
How Do I Install USB Drivers? ...............................................................................28
What Are the Requirements for Ethernet Network Devices? ............................29
How Do I Select and Place Ethernet Network Devices? .....................................30
How Do I Connect Ethernet Network Devices?...................................................31
What Are the Requirements for USB Network Devices?....................................33
How Do I Select and Place USB Network Devices?.............................................34
How Do I Connect USB Network Devices? ..........................................................35
How Do I Troubleshoot My Internet Service Installation?.................................37
What Are the Requirements for Wireless Network Devices? ............................40
How Do I Select and Place Wireless Network Devices? .....................................41
How Do I Install Wireless Network Devices? ......................................................42

2 4011350 Rev D
How Do I Use My Wireless Home Gateway for Telephone Service? ...............44
Where Do I Place My Wireless Home Gateway for Telephone Service?..........45
What Are the Requirements for Telephone Service?...........................................46
How Do I Install the Modem for Telephone Service? .........................................47
How Do I Maintain the Batteries? ..........................................................................50
How Do I Mount the Modem on a Wall? (Optional)...........................................52
How Do I Configure the Wireless Home Gateway?............................................56
Telephone Service Frequently Asked Questions................................................131
Access Basic Gateway Information ......................................................................133
Having Difficulty? ..................................................................................................136
Tips for Improved Performance ...........................................................................139
Front Panel LED Status Indicator Functions.......................................................140
Notices......................................................................................................................143
For Information.......................................................................................................145

4011350 Rev D 3
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
20070112 SysInstaller 820 English
Notice à l’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
20070112 SysInstaller 820 French

4 4011350 Rev D
IMPORTANT SAFETY INSTRUCTIONS
Mitteilung für CATV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
20070112 SysInstaller 820 German
Aviso a los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20070112 SysInstaller 820 Spanish

4011350 Rev D 5
IMPORTANT SAFETY INSTRUCTIONS
Read These Instructions
Keep These Instructions
Heed All Warnings
Follow All Instructions
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
WARNING: Avoid electric shock and fire hazard! Do not defeat the safety purpose of
the polarized or grounding-type plug. A polarized plug has two blades with one wider
than the other. A grounding-type plug has two blades and a third grounding prong.
The wide blade or the third prong is provided for your safety. If the provided plug
does not fit into your outlet, consult an electrician for replacement of the obsolete
outlet.
If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides
some protection against voltage surges and built-up static charges.
Protect the Product from Lightning
For added protection, unplug this apparatus during lightning storms or when unused for long periods
of time. In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC Mains Overloads
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,
extension cords, or integral convenience receptacles. For products that require battery
power or other power sources to operate them, refer to the operating instructions for
those products.

6 4011350 Rev D
IMPORTANT SAFETY INSTRUCTIONS
Prevent Power Cord Damage
Protect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where the cord exits from the apparatus.
Handling Optional, Rechargeable Battery
This product may contain a rechargeable Lithium-Ion battery to provide stand-by operation in the
event of an AC power failure. Heed the following warning and see the instructions later in this guide
for handling, replacing, and disposing of the battery.
WARNING: There is danger of explosion if the battery is mishandled or incorrectly
replaced. Replace only with the same type of battery. Do not disassemble it or attempt
to recharge it outside the system. Do not crush, puncture, dispose of in fire, short the
external contacts, or expose to water or other liquids. Dispose of the battery in
accordance with local regulations and instructions from your service provider.
Handling Disposable Batteries
This product may contain disposable batteries.
Heed the preceding warning about explosion and disposal issues, and follow the Safety and Disposal
instructions below.
Safety
Insert batteries correctly. There may be a risk of explosion if the batteries are incorrectly inserted.
Do not attempt to recharge ‘disposable’ or ‘non-reusable’ batteries.
Please follow instructions provided for charging ‘rechargeable’ batteries.
Replace batteries with the same or equivalent type that we recommend.
Do not expose batteries to temperatures above 100°C (212°F).
Disposal
The batteries may contain substances that could be harmful to the environment.
Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and
local/national disposal and recycling regulations.
The batteries may contain perchlorate, a known hazardous substance, so special handling and
disposal of this product might be necessary. For more information about perchlorate and best
management practices for perchlorate-containing substance, see
www.dtsc.ca.gov/hazardouswaste/perchlorate
Provide Ventilation and Select a Location
Remove all packaging material before applying power to the product.
Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

4011350 Rev D 7
IMPORTANT SAFETY INSTRUCTIONS
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Protect from Exposure to Moisture and Foreign Objects
Do not use this apparatus near water.
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
liquids, rain, or moisture.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Clean only with a dry cloth. Do not use a liquid cleaner or an aerosol cleaner. Do not
use a magnetic/static cleaning device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
Accessories Warning
WARNING: Avoid electric shock and fire hazard! Only use attachments/accessories
specified by your service provider or the manufacturer.
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts. Refer all
servicing to qualified service personnel.
Servicing is required when the apparatus has been damaged in any way, such as a power-supply cord
or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has
been exposed to rain or moisture, does not operate normally, or has been dropped.

8 4011350 Rev D
IMPORTANT SAFETY INSTRUCTIONS
Check Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
Protect the Product When Moving It
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
WARNING: Avoid personal injury and damage to this product! Use only with the cart,
stand, tripod, bracket, or table specified by the manufacturer or sold with the
apparatus. When a cart is used, use caution when moving the cart / apparatus
combination to avoid injury from tip-over.
20080402 Modem Cable with Recharge Battery

4011350 Rev D 9
FCC Compliance
FCC Compliance
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the cable company or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your cable
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following two
conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
VoIP Wireless Home Gateway
Models: DPC2434 and EPC2434
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: [phone]
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
20060628 FCC Standard

10 4011350 Rev D
Introduction
Introduction
Welcome to the exciting world of high-speed Internet and high-quality digital
telephone service. Your new Model DPC2434 or EPC2434 Voice-over-Internet
Protocol (VoIP) Wireless Home Gateway is a cable modem that meets industry
standards for high-speed data connectivity along with reliable digital telephone
service. The DPC2434 and EPC2434 wireless home gateways deliver data, voice and
wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in
the home or small office and support high-speed data access and VoIP services, all in
one device. With a DPC2434 or EPC2434 wireless home gateway, your Internet
enjoyment, home and business communications, and personal productivity will
surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPC2434 or EPC2434 wireless
home gateway for high-speed Internet and digital telephone service for your home
or office. Refer to the appropriate section in this guide for the specific information
you need for your situation. Contact your service provider for more information
about subscribing to these services.
Benefits and Features
Your new DPC2434 or EPC2434 wireless home gateway offers the following
outstanding benefits and features:
Features an embedded media terminal adapter (EMTA) supporting two-line
voice services
Provides a high-speed broadband Internet connection that energizes your online
experience, such as providing hassle-free downloading and sharing files and
photos with your family and friends
Includes four 10/100BASE-T Ethernet ports and a USB port to provide
connectivity for high-speed data services or to other Internet devices
Assures a broad range of interoperability with most service providers by
complying with Data Over Cable System Interface Specifications (DOCSIS®) 1.0,
1.1, and 2.0 standards along with PacketCable™1.0 specifications to deliver
high-end performance and reliability
Includes two RJ-11 telephony ports for connecting conventional telephones or
fax machines
Allows you to attach multiple devices in your home or office to the wireless
home gateway for high-speed wired and wireless networking and sharing of
files and folders without first copying them onto a CD or diskette
Optional model includes up to two internal Lithium-Ion cartridge-style batteries
for convenient and long-lasting backup power

4011350 Rev D 11
Introduction
Features Plug and Play operation for easy set up and installation
Provides parental control and advanced firewall technology
Utilizes an attractive compact design that allows for vertical, horizontal, or wall-
mount placement
Allows automatic software upgrades by your service provider

12 4011350 Rev D
What's In the Carton?
What's In the Carton?
When you receive your wireless home gateway, you should check the equipment
and accessories to verify that each item is in the carton and that each item is
undamaged. The carton contains the following items:
One of the following DPC2434 or EPC2434
VoIP Wireless Home Gateway versions:
With or without battery backup
capability
With internal or external power supply
One AC power cord (models with internal
power supply)
or
One power adapter (models requiring
external power supply)
One Ethernet cable (CAT5/RJ-45)
One USB cable (not included with some
models)
One CD-ROM containing the user's guide
and the USB drivers
Lithium Ion cartridge battery
(not included with some models)
If any of these items are missing or damaged, please contact your service provider
for assistance.

4011350 Rev D 13
What's In the Carton?
Notes:
You will need an optional cable signal splitter and additional standard RF
coaxial cables if you want to connect a VCR, a Digital Home Communications
Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as
your wireless home gateway.
Cables and other equipment needed for telephone service must be purchased
separately. Contact your service provider to inquire about the equipment and
cables you need for telephone service.

14 4011350 Rev D
Front Panel Description
Front Panel Description
The front panel of your wireless home gateway provides LED status indicators that
indicate how well and at what state your wireless home gateway is operating. See
Front Panel LED Status Indicator Functions (on page 140), for more information on
front panel LED status indicator functions.
DPC2434 or EPC2434
(with battery backup capability)
DPC2434 or EPC2434
(without battery backup capability)
1POWER—On indicates that AC power is being applied to the wireless home
gateway
2DS—On indicates that the wireless home gateway is receiving data from the
cable network
3US—On indicates that the wireless home gateway is sending data to the cable
network
4ONLINE—On indicates that the wireless home gateway is registered on the
network and fully operational
5LAN1 - LAN4/USB—On indicates that an Ethernet/USB connection is present
and blinking indicates that Ethernet/USB data is being transferred between a
PC and the wireless home gateway
6WIRELESS—On indicates that the wireless access point is enabled and
operational and blinking indicates that wireless data is being transferred
between a PC and the wireless home gateway. The LED is off when the
wireless access point is disabled by the user
7TEL1—On indicates that telephony service is enabled. Blinking indicates that
line 1 is in use
8TEL2—On indicates that telephony service is enabled. Blinking indicates that
line 2 is in use

4011350 Rev D 15
Front Panel Description
9BATTERY (optional model only)—On indicates that the battery is charged.
Blinking indicates that the battery charge is low. Off indicates that the unit
operating from battery power, that the battery charge is depleted, or the
battery is defective or missing
Notes:
After the wireless home gateway is successfully registered on the network,
the POWER (LED 1), DS (LED2), US (LED3), and ONLINE (LED 4) LEDs
illuminate continuously to indicate that the cable modem is active and
fully operational.
The wireless home gateway high-speed data operation is disabled when
operating on battery power and only the telephone service is active.
LEDs may behave differently when the wireless home gateway is running
on battery power (without AC power). Most LEDs are disabled if the unit
is operating on battery power. In this mode, the POWER LED blinks to
indicate that the unit is operating under battery power.
The gateway should only run on battery power when AC power has failed.
If the POWER LED indicates that the unit is running on battery power but
the AC power has not failed, verify that the power cord is plugged into a
working AC outlet.

16 4011350 Rev D
Back Panel Description
Back Panel Description
The following illustrations show the description and function of the back panel
components on the DPC2434 or EPC2434.
Internal Power Supply Model
DPC2434 or EPC2434 (with internal power supply)
Important: Do not connect any single PC to both the Ethernet and USB ports at the
same time. Your wireless home gateway will not function properly.
1POWER—Connects the wireless home gateway to the AC power cord that is
provided with your wireless home gateway
CAUTION:
Avoid damage to your equipment. Only use the AC power cord
that is provided with your wireless home gateway.
2CABLE—F-connector connects to an active cable signal from your service
provider
3RESET
Soft Reset—Pressing the Reset switch momentarily (less than 1 second)
initiates a “soft” reset of the wireless home gateway. A soft reset causes the
gateway to restart and to re-register on the network. A soft reset will not erase
your personal settings configured in the gateway.
Factory Reset—Activating this switch resets the EMTA. Pressing the reset
switch and holding it in for more than ten seconds resets the device to factory
default values and restarts the EMTA. A factory reset will reset all settings to
the original factory settings and will erase all your personal settings
configured in the gateway.
CAUTION:
The Reset button is for maintenance purposes only. Do not use
unless instructed to do so by your service provider. Doing so
may cause you to lose any cable modem settings you have
selected.

4011350 Rev D 17
Back Panel Description
4ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on your PC
or your home network
5USB—USB 2.0 port connects to the USB port on your PC
6TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone wiring
to conventional telephones or fax machines
7ANTENNA—Provides a communication connection for the built-in wireless
access point (WAP) to allow wireless devices to communicate with the modem

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Back Panel Description
External Power Supply Model
DPC2434 or EPC2434 (with external power supply)
Important: Do not connect any single PC to both the Ethernet and USB ports at the
same time. Your wireless home gateway will not function properly.
1CABLE—F-connector connects to an active cable signal from your service
provider
215VDC—Connects the wireless home gateway to the AC power adapter that is
provided with your wireless home gateway
CAUTION:
Avoid damage to your equipment. Only use the power supply
that is provided with your wireless home gateway.
3RESET
Soft Reset—Pressing the Reset switch momentarily (less than 1 second)
initiates a “soft” reset of the wireless home gateway. A soft reset causes the
gateway to restart and to re-register on the network. A soft reset will not
erase your personal settings configured in the gateway.
Factory Reset—Activating this switch resets the EMTA. Pressing the reset
switch and holding it in for more than ten seconds resets the device to
factory default values and restarts the EMTA. A factory reset will reset all
settings to the original factory settings and will erase all your personal
settings configured in the gateway.
CAUTION:
The Reset button is for maintenance purposes only. Do not use
unless instructed to do so by your service provider. Doing so may
cause you to lose any cable modem settings you have selected.
4ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on your PC
or your home network

4011350 Rev D 19
Back Panel Description
5USB—USB 2.0 port connects to the USB port on your PC
6TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone
wiring to conventional telephones or fax machines
7ANTENNA—Provides a communication connection for the built-in wireless
access point (WAP) to allow wireless devices to communicate with the
wireless home gateway

20 4011350 Rev D
Where Is the Best Location for My Wireless Home Gateway?
Where Is the Best Location for My Wireless Home
Gateway?
The ideal location for your wireless home gateway is where it has access to outlets
and other devices. Think about the layout of your home or office, and consult with
your service provider to select the best location for your wireless home gateway.
Read this user guide thoroughly before you decide where to place your wireless
home gateway.
Consider these recommendations:
Position your PC and wireless home gateway so that they are located near an AC
power outlet.
Position your PC and wireless home gateway so that they are located near an
existing cable input connection to eliminate the need for an additional cable
outlet. There should be plenty of room to guide the cables away from the modem
and the PC without straining or crimping them.
Airflow around the wireless home gateway should not be restricted.
Choose a location that protects the wireless home gateway from accidental
disturbance or harm.