Cisco DPC2425 User manual

Cisco Model DPC/EPC2425 DOCSIS
2.0 Wireless Residential Gateway
with Embedded Digital Voice Adapter
User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ...............................................................2
Introduction.................................................................................................................9
What's In the Carton?...............................................................................................11
Front Panel Description ...........................................................................................12
Back Panel Description ............................................................................................13
Where Is the Best Location for My DOCSIS Residential Gateway? ..................14
How Do I Mount the Modem on a Wall? (Optional)...........................................15
What Are the System Requirements for Internet Service?..................................19
What Are the Requirements for Telephone Service?...........................................20
How Do I Subscribe to High-Speed Internet and Telephone Service? .............21
How Do I Connect My Gateway for Internet and Telephone Service?.............23
How Do I Configure My DOCSIS Residential Gateway?...................................26
How Do I Troubleshoot My Internet Service Installation?.................................92
Frequently Asked Questions...................................................................................93
Having Difficulty? ..................................................................................................101
Tips for Improved Performance ...........................................................................102
Front Panel LED Status Indicator Functions.......................................................103
For Information.......................................................................................................106
Notices......................................................................................................................107

2 4028315 Rev A
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
NoticetoInstallers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Noticeàl’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

4028315 Rev A 3
IMPORTANT SAFETY INSTRUCTIONS
MitteilungfürCATV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso alosinstaladoresdesistemasCATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl

4 4028315 Rev A
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
1) Read these instructions.
2) Keep these instructions.
3) Heed all warnings.
4) Follow all instructions.
5) Do not use this apparatus near water.
6) Clean only with dry cloth.
7) Do not block any ventilation openings. Install in accordance with the
manufacturer's instructions.
8) Do not install near any heat sources such as radiators, heat registers, stoves,
or other apparatus (including amplifiers) that produce heat.
9) Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-
type plug has two blades and a third grounding prong. The wide blade or
the third prong are provided for your safety. If the provided plug does not
fit into your outlet, consult an electrician for replacement of the obsolete
outlet.
10) Protect the power cord from being walked on or pinched particularly at
plugs, convenience receptacles, and the point where they exit from the
apparatus.
11) Only use attachments/accessories specified by the manufacturer.
12) Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution
when moving the cart/apparatus combination to avoid injury from tip-over.
13) Unplug this apparatus during lightning storms or when unused for long
periods of time.
14) Refer all servicing to qualified service personnel. Servicing is required when
the apparatus has been damaged in any way, such as a power-supply cord
or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.

4028315 Rev A 5
IMPORTANT SAFETY INSTRUCTIONS
GroundtheProduct
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
cable wiring, be sure the cable system is grounded (earthed). Grounding provides some
protection against voltage surges and built-up static charges.
ProtecttheProductfrom Lightning
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
VerifythePowerSourcefromtheOn/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
EliminateAC Mains Overloads
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,
extension cords, or integral convenience receptacles. For products that require battery
power or other power sources to operate them, refer to the operating instructions for
those products.
ProvideVentilationand Select a Location
Remove all packaging material before applying power to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
ProtectfromExposure to Moistureand Foreign Objects
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
liquids, rain, or moisture. Do not expose this product to dripping or splashing liquids,
rain, or moisture. Objects filled with liquids, such as vases, should not be placed on
this apparatus.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.

6 4028315 Rev A
IMPORTANT SAFETY INSTRUCTIONS
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
ServiceWarnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
CheckProductSafety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
ProtecttheProduct When Moving It
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
Telephone Equipment Notice
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric stock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, in a wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
20081112_Modem DSL_Safety

IMPORTANT SAFETY INSTRUCTIONS
4028315 Rev A vii
FCC Compliance
UnitedStates FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the cable company or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your cable
service provider for any questions you may have regarding the operation or installation of this device.
DeclarationofConformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following two
conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
DOCSIS Residential Gateway
Model: DPC/EPC2425
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: [phone]
CanadaEMIRegulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

viii 4028315 Rev
A
RadiationExposureStatements
Note: This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a minimum
distance of 7.9 inches (20 cm) between the radiator and your body.
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based on evaluation per
ANI C 95.1 and FCC OET Bulletin 65C rev 01.01. The minimum separation distance from the
antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.
Canada
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
limits. The evaluation was based on evaluation per RSS-102 Rev 2. The minimum separation
distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.
EU
This system has been evaluated for RF exposure for humans in reference to the ICNIRP
(International Commission on Non-Ionizing Radiation Protection) limits. The evaluation was
based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations
and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or
reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from
300 MHz to 40 GHz. The minimum separation distance from the antenna to general
bystander is 20 cm (7.9 inches).
Australia
This system has been evaluated for RF exposure for humans as referenced in the Australian
Radiation Protection standard and has been evaluated to the ICNIRP (International
Commission on Non-Ionizing Radiation Protection) limits. The minimum separation distance
from the antenna to general bystander is 20 cm (7.9 inches).
20081016 FCC DSL_Dom and Intl

4028315 Rev A 9
Introduction
Introduction
Welcome to the exciting world of high-speed Internet and high-quality digital
telephone service. Your new Cisco® Model DPC/EPC2425 EuroDOCSIS 2.0 Wireless
Residential Gateway with Embedded Digital Voice Adapter is a cable modem that
meets industry standards for high-speed data connectivity along with reliable digital
telephone service. The DPC/EPC2425 residential gateway delivers data, voice and
wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in
the home or small office and support high-speed data access and cost-effective voice
services, all in one device. With a DPC/EPC2425 residential gateway, your Internet
enjoyment, home and business communications, and personal productivity will
surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPC/EPC2425 residential gateway
for high-speed Internet and digital telephone service for your home or office. Refer
to the appropriate section in this guide for the specific information you need for your
situation. Contact your service provider for more information about subscribing to
these services.
BenefitsandFeatures
Your new DPC/EPC2425 residential gateway offers the following outstanding
benefits and features:
Compliant with DOCSIS/EuroDOCSIS 2.0, 1.1, and 1.0 standards along with
PacketCable/EuroPacketCable specifications to deliver high-end performance
and reliability
High performance broadband Internet connectivity to energize your online
experience
Two-line embedded digital voice adapter for wired telephony service
Four 10/100BASE-T Ethernet ports to provide wired connectivity
802.11g Wireless Access Point with 4 service set identifiers (SSIDs)
Wireless Protected Setup (WPS), including a push button switch to activate WPS
for simplified and secure wireless setup
Two RJ-11 telephony ports for connecting to in-home wiring or directly to
conventional telephones or fax machines
User configurable Parental Control blocks access to undesirable Internet sites
Advanced firewall technology deters hackers and protects the home network
from unauthorized access

10 4028315 Rev A
Introduction
Attractive compact design that allows for vertical, horizontal, or wall-mounted
operation
TR-068 compliant color-coded interface ports and corresponding cables simplify
installation and setup
DOCSIS-5 compliant LED labeling and behavior provides a user and technician
friendly method to check operational status and act as a troubleshooting tool
Allows automatic software upgrades by your service provider

4028315 Rev A 11
What's In the Carton?
What's In the Carton?
When you receive your wireless residential gateway, you should check the
equipment and accessories to verify that each item is in the carton and that each item
is undamaged. The carton contains the following items:
One of the DOCSIS Residential
Gateway models:
One power adapter (models
requiring external power supply)
One Ethernet cable (CAT5/RJ-45)
One CD-ROM
If any of these items are missing or damaged, please contact your service provider
for assistance.
Notes:
You will need an optional cable signal splitter and additional standard RF
coaxial cables if you want to connect a VCR, a Digital Home Communications
Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as
your wireless residential gateway.
Cables and other equipment needed for telephone service must be purchased
separately. Contact your service provider to inquire about the equipment and
cables you need for telephone service.

12 4028315 Rev A
Front Panel Description
Front Panel Description
The front panel of your residential gateway provides LED status indicators that
indicate how well and at what state your residential gateway is operating. See Front
Panel LED Status Indicator Functions (on page 103), for more information on front
panel LED status indicator functions.
Model EPC2425
1POWER—ON, power is applied to the wireless residential gateway
2DS—ON, the wireless residential gateway is receiving data from the cable
network
3US—On, the wireless residential gateway is sending data to the cable
network
4ONLINE—ON, the wireless residential gateway is registered on the
network and fully operational
5ETHERNET 1 - 4—ON, a device is connected to one of the Ethernet ports.
BLINKING indicates that data is being transferred over the Ethernet
connection
6WIRELESS LINK—ON, the Wireless Access Point is operational.
BLINKING indicates that data is being transferred over the wireless
connection. OFF indicates that the wireless access point has been disabled
by the user
7WIRELESS SETUP—OFF (normal condition) wireless setup is not active.
BLINKING indicates the user has activated wireless setup to add new
wireless clients on the wireless network
8TEL1—ON indicates telephony service is enabled. Blinks when line 1 is in
use. OFF indicates that phone service for TEL 1 is not enabled
9TEL2—ON indicates telephony service is enabled. Blinks when line 2 is in
use. OFF indicates that phone service for TEL 2 is not enabled

4028315 Rev A 13
Back Panel Description
Back Panel Description
The following illustrations show the description and function of the back panel
components on the EPC2425.
External Power Supply Model
Model EPC2425 (with external power supply)
115VDC—Connects the residential gateway to the AC power adapter that
is provided with your residential gateway
CAUTION:
Avoid damage to your equipment. Only use the power supply
that is provided with your residential gateway.
2TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone
wiring to conventional telephones or fax machines
3ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on
your PC or your home network
4REBOOT EMTA—A momentary pressing (1-2 seconds) of this switch
reboots the EMTA. Pressing the switch for more than ten seconds first
causes a reset-to-factory-default of all settings and then reboots the
gateway
CAUTION:
The Reset button is for maintenance purposes only. Do not use
unless instructed to do so by your cable or telephone service
provider. Doing so may cause you to lose any cable modem
settings you have selected.
5WIRELESS SETUP—Pressing this switch initiates wireless setup, this
feature allows the user to add new Wireless Protected Setup (WPS)
compliant wireless clients to the home network
6CABLE—F-connector connects to an active cable signal from your service
provider
7ANTENNA—Connection for external 802.11 antenna

14 4028315 Rev A
Where Is the Best Location for My DOCSIS Residential Gateway?
Where Is the Best Location for My DOCSIS Residential
Gateway?
The ideal location for your residential gateway is where it has access to outlets and
other devices. Think about the layout of your home or office, and consult with your
service provider to select the best location for your residential gateway. Read this
user guide thoroughly before you decide where to place your residential gateway.
Consider these recommendations:
Choose a location close to your computer if you will also use the residential
gateway for high-speed Internet service.
Choose a location that is near an existing RF coaxial connection to eliminate the
need for an additional RF coaxial outlet.
Choose a location for the residential gateway that is adjacent to your telephone
equipment if you are using only one or two pieces of telephone equipment.
Note: If you are using the residential gateway to provide service to several
telephones, a professional installer can connect the residential gateway to your
existing home telephone wiring. To minimize changes to the home telephone
wiring, you may want to locate the residential gateway near an existing
telephone outlet.
Choose a location that is relatively protected from accidental disturbance or
harm, such as a closet, basement, or other protected area.
Choose a location so that there is plenty of room to guide the cables away from
the modem without straining or crimping them.
Airflow around the residential gateway should not be restricted.
Read this user guide thoroughly before installing the residential gateway.

4028315 Rev A 15
How Do I Mount the Modem on a Wall?
(
Optional
)
How Do I Mount the Modem on a Wall? (Optional)
You can mount the residential gateway on a wall using two wall anchors, two
screws, and the mounting slots located on the unit. The modem can be mounted
vertically or horizontally.
BeforeYou Begin
Before you begin, choose an appropriate mounting place. The wall can be made of
cement, wood, or drywall. The mounting location should be free of obstructions on
all sides, and the cables should be able to easily reach the residential gateway
without strain. Leave sufficient clearance between the bottom of the residential
gateway and any flooring or shelving underneath to allow access to cabling. In
addition, leave enough slack in all cables so that the residential gateway can be
removed for any required maintenance without disconnecting the cables. Also,
verify that you have the following items:
Two wall anchors for #8 x 1-inch screws
Two #8 x 1-inch pan head sheet metal screws
Drill with a 3/16-in. wood or masonry bit, as appropriate for the wall
composition
A copy of the wall-mounting illustrations shown on the following pages

16 4028315 Rev A
How Do I Mount the Modem on a Wall? (Optional)
Mount the modem as shown in one of the following illustrations.

4028315 Rev A 17
How Do I Mount the Modem on a Wall?
(
Optional
)
LocationandDimensionsofthe Wall-MountingSlots
The following illustration shows the location and dimensions of the wall-mounting
slots on the bottom of the modem. Use the information on this page as a guide for
mounting your modem to the wall.
MountingtheResidentialGateway on a Wall
1Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches
apart.
Note: The preceding graphic illustrates the location of the mounting holes on the
back of the residential gateway.
2Are you mounting the residential gateway into a drywall or concrete surface
where a wooden stud is available?
If yes, go to step 3.
If no, drive the anchor bolts into the wall, and install the mounting screws
into the anchor bolts; leave a gap of about 1/4-inch between the screw head
and the wall. Then, go to step 4.
3Install the mounting screws into the wall; leave a gap of about 1/4-inch between
the screw head and the wall. Then, go to step 4.
4Verify that no cables or wires are connected to the residential gateway.

18 4028315 Rev A
How Do I Mount the Modem on a Wall? (Optional)
5Lift the residential gateway into position. Slip the large end of both mounting
slots (located in the back of the residential gateway) over the mounting screws,
and then slide the residential gateway down until the narrow end of the keyhole
slot contacts the screw shaft.
Important: Verify that the mounting screws securely support the residential
gateway before you release the unit.

4028315 Rev A 19
Error! No text of specified style in document.
What Are the System Requirements for Internet Service?
To ensure that your residential gateway operates efficiently for high-speed Internet
service, verify that all of the Internet devices on your system meet or exceed the
following minimum hardware and software requirements.
Note: You will also need an active cable input line and an Internet connection.
MinimumSystem Requirements for a PC
A PC with a Pentium MMX 133 processor or greater
32 MB of RAM
Web browsing software
CD-ROM drive
MinimumSystemRequirementsfor Macintosh
MAC OS 7.5 or later
32 MB of RAM
System Requirements for anEthernetConnection
A PC with Microsoft Windows 95 operating system (or later) with TCP/IP
protocol installed, or an Apple Macintosh computer with TCP/IP protocol
installed
An active 10/100BASE-T Ethernet network interface card (NIC) installed

20 4028315 Rev A
What Are the Requirements for Telephone Service?
What Are the Requirements for Telephone Service?
Numberof Telephone Devices
The RJ-11 telephone-style connectors on the residential gateway can each provide
telephone service to multiple telephones, fax machines, and analog modems.
The maximum number of telephone devices connected to each RJ-11 port is limited
by the total Ringing Load of the telephone devices that are connected. Many
telephone devices are marked with a Ringer Equivalent Number (REN). Each
telephone port on the residential gateway can support up to a 5 REN load.
The sum of the REN load on all of the telephone devices attached to each port must
not exceed 5 REN.
Telephone Device Types
You can use telephone devices that are not labeled with a REN number, but the
maximum number of attached telephone devices cannot be accurately calculated.
With telephone devices that are not labeled, each device should be connected and
the ring signal should be tested before adding more devices. If too many telephone
devices are attached and the ring signal can no longer be heard, telephone devices
should be removed until the ring signal works properly.
Telephones, fax machines, and other telephone devices should use the center 2 pins
of the RJ-11 connectors to connect to the residential gateway telephone ports. Some
telephones use other pins on the RJ-11 connectors and require adapters in order to
work.
DialingRequirements
All your telephones should be set to use DTMF dialing. Pulse dialing is typically not
enabled by your local provider.
Telephone Wiring Requirements
The residential gateway supports connecting to the interior telephone wiring as well
as connecting directly to a telephone or fax machine. The maximum distance from
the unit to the most distant telephone device must not exceed 1000 feet (300 meters).
Use 26-gauge twisted-pair, or larger, telephone wiring.
Important: Connection to an existing or a new permanently installed home
telephone wiring network must be done by a qualified installer.