Cisco IG21 Series User manual

Rebooting or Resetting a Gateway
•Rebooting or Resetting a Gateway, on page 1
Rebooting or Resetting a Gateway
You can reboot or reset the IG21, IG21R, or IG31R if needed.
Rebooting a device power cycles the device and maintains configuration settings. Resetting a device power
cycles the device, sets configuration options to factory default values, and optionally erases the configured
modem access point name (APN).
1. Remove the SIM slots and Reset button cover screw on the side panel (IG21) or the rear panel (IG21R
and IG31R), as shown in Figure 1: Unscrewing the SIM Slots and Reset Button Cover on the IG21, on
page 2 or Figure 2: Unscrewing the SIM Slots and Reset Button Cover on the IG21R or IG31R (IG31R
Shown), on page 2.
Rebooting or Resetting a Gateway
1

Figure 1: Unscrewing the SIM Slots and Reset Button Cover on the IG21
Figure 2: Unscrewing the SIM Slots and Reset Button Cover on the IG21R or IG31R (IG31R Shown)
2. Pull the SIM slots and Reset button away from the device and rotate it clockwise to expose the Reset
button, as shown in Figure 3: Exposing the Reset Button on the IG21, on page 3 or Figure 4: Exposing
the Reset Button on the IG21R or IG31R (IG31R Shown), on page 3.
Rebooting or Resetting a Gateway
2
Rebooting or Resetting a Gateway
Rebooting or Resetting a Gateway

Figure 3: Exposing the Reset Button on the IG21
Figure 4: Exposing the Reset Button on the IG21R or IG31R (IG31R Shown)
Rebooting or Resetting a Gateway
3
Rebooting or Resetting a Gateway
Rebooting or Resetting a Gateway

3. To reboot or reset the device, make sure that the device is connected to power, and use a lengthened
standard size #1 paper clip with wire gauge 0.033 inch or smaller to press and hold the reset button:
• Press and hold the Reset button for 3 seconds: Reboots the device. Configuration settings are not
affected.
• Press and hold the Reset button for 10 seconds: Resets configuration options to factory default values
and triggers the plug-and-play (PnP) operation for the device. This operation does not erase the
modem APN.
•Press and hold the Reset button for 30 seconds: Resets configuration options to factory default values,
erases the modem APN, and triggers the PnP operation for the device.
See Figure 5: Reset Button on the IG21, on page 4 or Figure 6: Reset Button on the IG21R or IG31R
(IG31R Shown), on page 5.
Figure 5: Reset Button on the IG21
Rebooting or Resetting a Gateway
4
Rebooting or Resetting a Gateway
Rebooting or Resetting a Gateway

Figure 6: Reset Button on the IG21R or IG31R (IG31R Shown)
Reset Button1
4. Rotate the SIM slots and Reset button cover counterclockwise to its closed position, as shown in Figure
7: Closing the SIM Slots and Reset Button Cover on the IG21, on page 5 or Figure 8: Closing the SIM
Slots and Reset Button Cover on the IG21R or IG31R (IG31R Shown), on page 6.
Figure 7: Closing the SIM Slots and Reset Button Cover on the IG21
Rebooting or Resetting a Gateway
5
Rebooting or Resetting a Gateway
Rebooting or Resetting a Gateway

Figure 8: Closing the SIM Slots and Reset Button Cover on the IG21R or IG31R (IG31R Shown)
5. Replace and tighten the SIM slots and Reset button cover screw.
Rebooting or Resetting a Gateway
6
Rebooting or Resetting a Gateway
Rebooting or Resetting a Gateway