Cisco TelePresence Advanced Media Gateway 3610 User manual

Cisco TelePresence
Advanced Media Gateway 3610
Getting started
61-0035-03

2
Contents
General information ................................................................................................................ 3
About the Cisco TelePresence Advanced Media Gateway 3610 ............... 3
Package contents ........................................................................................................ 3
Port and LED locations .............................................................................................. 3
LED behavior .............................................................................................................................. 5
Front panel LED behavior ........................................................................................ 5
Rear panel LED behavior .......................................................................................... 6
Connecting the Cisco AM GW 3610 ................................................................................... 7
Before you start ........................................................................................................... 7
Step one: Connect power ........................................................................................ 7
Step two: Connect to Ethernet Port A ................................................................. 7
Initial configuration ................................................................................................................. 8
Step one: Connect to the console port ............................................................... 8
Step two: Configure Ethernet Port A settings .................................................. 8
Step three: Assign an IP address to the gateway (optional) ........................ 9
Step four: Discover the IP address of the gateway ......................................... 9
Configuring the Cisco AM GW 3610 ................................................................................10
Step one: Log in to the gateway ..........................................................................10
Step two: Configure a proxy server ....................................................................10
Step three: Set the video capacity ......................................................................11
Checking for updates ............................................................................................................12
Replacing the power supply ...............................................................................................13
Troubleshooting and technical support information ...............................................14
Using the event log to help solve a problem ..................................................14
Getting help ................................................................................................................14
Technical specifications .......................................................................................................15
Disclaimers and notices ........................................................................................................16

General information
3
General information
About the Cisco TelePresence Advanced Media Gateway 3610
The Cisco TelePresence Advanced Media Gateway 3610 (Cisco AM GW 3610)
combines with the Cisco TelePresence Video Communication Server (Cisco VCS) to
create a unified communications solution.
The Cisco VCS enables H.263 based video conferencing with Microsoft®Office
Communications Server (OCS) / Lync™at a video resolution of CIF and a frame rate
of 15 frames per second. The unified communications solution builds on this by
enabling calls between OCS / Lync and the H.261, H.263, H.263+, and H.264
based video conferencing world at resolutions of up to 720P and frame rates of up to
30 frames per second.
Package contents
Before you install the device, verify that you have the following items included with
the gateway:
Console cable
Power cable
Rack mounting kit
Port and LED locations
The ports and LEDs on the gateway are shown in Figure 1 and Figure 2:
Figure 1: Cisco AM GW 3610 front panel
USB Console
Active
StatusAlarm
A
B
C
D
Net
AM GW 3610
Display
LCD Status
Alarm
LED
Status
LED
USB Ports and
Activity LEDs
Console
Port
Rear Panel Ethernet
Activity LEDs
Air Intake

General information
4
Figure 2: Cisco AM GW 3610 rear panel
1000
100
FDX
Ethernet B
1000
100
FDX
Ethernet C
1000
100
FDX
Ethernet D Admin
100
10
FDX
Link In
Link
Link Out
Link
1000
100
FDX
Ethernet A
OK
!
Ethernet Ports and
Status LEDs
Admin Port and
Status LEDs
Power Supply
Latch
Link ConnectorsAir Exhaust Power Supply
Protective Earth
Terminals

LED behavior
5
LED behavior
Front panel LED behavior
Table 1 describes the behavior of the LEDs on the front of the gateway.
Table 1: Cisco AM GW 3610 front panel LED behavior
LED Color Indicates
Status Green The gateway is operating normally
Alarm Red The gateway is booting or has developed
a fault. For example:
Temperature is outside normal
limits
Internal fan failure detected
Refer to the web interface for more
information about the problem (go to
the configuration page for your gateway)
USB Activity Reserved for future expansion
Net A, B, C, D Green Activity on rear panel Ethernet port A,
B, C and D

LED behavior
6
Rear panel LED behavior
Table 2 describes the behavior of the LEDs on the rear of the gateway.
Table 2: Cisco AM GW 3610 rear panel LED behavior
LED Color Indicates
Ethernet Port Status:
FDX Green The link has been established as a full-
duplex link
100 Green The link is operating at 100 Mbps. This
LED flashes to indicate activity
1000 Green The link is operating at 1000 Mbps. This
LED flashes to indicate activity
The front panel LCD shows the IP address assigned.
Admin Port Activity Reserved for future expansion
Link Connectors Reserved for future expansion

Connecting the Cisco AM GW 3610
7
Connecting the Cisco AM GW 3610
Before you start
Step one: Connect power
Connect the power connector on the rear of the unit to the power supply using the
supplied power cable (there is no On/Off switch).
Step two: Connect to Ethernet Port A
Connect an Ethernet cable from Ethernet Port A to an Ethernet switch. The
Ethernet port is a 10/100/1000 Mbps auto-sensing connection.
Important: Before installing the gateway, you must read the safety
information at http://www.cisco.com/go/telepresence/safety.
Ethernet Ports B, C and D may not be supported in the software supplied
with your gateway. Do not connect to these ports unless the web
interface allows you to configure them. Do not connect multiple ports to
the same subnet unless instructed to do so by the web interface.
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Initial configuration
8
Initial configuration
Step one: Connect to the console port
1 Ensure that power is connected to the gateway and that the Status LED is green.
A status LED that is not lit indicates that the unit is still booting.
2 Connect the console port of the gateway to the serial port of your PC using the
RJ45 to DB9 cable supplied.
3 Use a serial terminal program, such as Secure CRT or HyperTerminal, to
connect to the gateway. Set your terminal software to the following settings:
Baud rate: 38400
Data bits: 8
Parity: none
Stop bits: 1
Flow control: none
4 Press Enter and the following command prompt appears on the terminal:
AMGW:>
Step two: Configure Ethernet Port A settings
The default setting for the Cisco AM GW 3610 Ethernet ports is auto-sensing mode.
If the switch ports to which you connect the gateway are not also set to auto-sensing
mode, then you need to configure the gateway Ethernet ports to use the same speed
and duplex mode.
To configure Ethernet Port A, enter the following for auto-sensing mode:
ethertype auto
or to configure a speed and duplex, use the following command:
ethertype <10 | 100> <half | full>
To display the current configuration and status of the Ethernet ports, enter:
status
For example, to configure a full-duplex 100 Mbps link, enter:
ethertype 100 full
To establish a 1000 Mbps connection, both ends of the link must be
configured as auto-sensing.
!

Initial configuration
9
Step three: Assign an IP address to the gateway (optional)
The default setting for the gateway is to use DHCP to obtain an IP address. If you
want the IP address of the gateway to be assigned by your DHCP server, omit this
step.
If you prefer to assign a static IP address or if a DHCP server is not available, use the
following commands:
To manually assign a static IP address, enter:
static <IP address> <subnetmask> <default gateway address>
For example, to assign an IP address of 192.168.1.2 where the default gateway is
at 192.168.1.1, enter:
static 192.168.1.2 255.255.255.0 192.168.1.1
To manually specify a DNS server, enter:
dns <DNS server address>
To revert to using DHCP after setting a static address, enter:
dhcp
Step four: Discover the IP address of the gateway
1 To display the current status of the IP address enter:
status
If you have DHCP enabled on your network and you are allowing the gateway to
acquire its address using DHCP, the IP address acquired by Ethernet Port A will
be shown. If you assigned a static IP address, that address is shown.
2 Make a note of the IP address. You will use this to access the web interface of the
unit.
The front panel LCD will show the IP address assigned.
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Configuring the Cisco AM GW 3610
10
Configuring the Cisco AM GW 3610
Step one: Log in to the gateway
All administration of the gateway is performed via the web interface.
1 Use your browser to navigate to the IP address of the gateway (to discover the IP
address, refer to the previous section).
2 Type the user name admin.
3 Leave the password field empty.
4Click
Log in.
Step two: Configure a proxy server
Currently, only the Cisco VCS is supported as a proxy server to the gateway. The
gateway must be configured as a neighbor zone of each Cisco VCS in the proxy list
that is running software version X6.1 or earlier – this is not needed for any
Cisco VCS that is running software version X7 or later. See the Cisco VCS product
support pages on Cisco.com for information about configuring the Cisco VCS.
The IP address of the proxy server must also be added to the list of proxies on the
Cisco AM GW 3610. To do this:
1 Log in to the gateway web interface and go to Proxies.
2Click
Add new proxy.
3 Enter the name and IP address of the Cisco VCS and click Add proxy.
Cisco recommends that you change the admin account to use a password
as soon as possible. To do that, go to Users, click the admin user and
enter the required information in the Change password pane.
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Configuring the Cisco AM GW 3610
11
Step three: Set the video capacity
The gateway can be configured in either of the following video capacity modes:
Standard Definition (SD) mode (CIF and VGA resolutions supported)
High Definition (HD) mode (CIF, VGA and 720P resolutions supported)
To change the video capacity mode of the gateway, go to Settings > Resource
settings and select the required mode from the drop down list.The call capacity
displayed on this page will depend on the mode selected.
By default 720P is not supported in an OCS / Lync environment and
must be explicitly enabled. Refer to the OCS / Lync documentation for
details.
720P is only supported on OCS / Lync clients running on quad-core PCs
with an appropriate HD camera. To achieve the best possible results
when you enable HD, both of these conditions must apply.
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Checking for updates
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Checking for updates
We recommend that you regularly check the web site at http://www.cisco.com/
cisco/web/support/index.html for updates to the main software image for the
gateway. This section describes how to upgrade the gateway using the web (you can
also upgrade the gateway using FTP).
To check for, and download, updates:
1 Log in to the gateway web interface and go to Status.
2 Make a note of the software version that is currently installed.
3Gotohttp://www.cisco.com/cisco/web/support/index.html and check if a
more recent release is available for the gateway.
4 If a more recent release is available, download it and save it locally.
To upgrade the gateway:
1 Unzip the software release file that you downloaded.
2 In the gateway web interface, go to Maintenance > Upgrade.
3IntheMain software image section, click Browse and locate the unzipped file.
4Click
Upload software image. The browser begins uploading the file to the
gateway, and a new browser window opens to indicate the progress of the
upload.
When finished, the browser window refreshes and indicates that the software
upgrade is complete.
5Goto
Maintenance > Shutdown to shut down and restart the gateway.
Shutting down the gateway will disconnect all participants.
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Replacing the power supply
13
Replacing the power supply
The power supply will be installed when you receive your gateway. To replace the
power supply:
1 Remove the power cable from the unit to disconnect the power.
2 Push the power supply latch to the right and grip the handle firmly. Pull the
power supply to remove it.
3 Insert the replacement power supply so that the latch is at the bottom left.
4 Push the power supply firmly into the unit until the latch engages.
5 Reconnect the power cable.
Figure 3: Replacing the power supply
Only replace the power supply under the guidance of Cisco customer
support.
!

Troubleshooting and technical support information
14
Troubleshooting and technical support information
Using the event log to help solve a problem
Unless you are experiencing a problem, all event logging resources should be set to
the default, which is Errors, warnings and information. For more information
about configuring the event log, refer to the online help accessible from the web
interface.
You can use the event log to produce debugging information to assist technical
support in solving your problem. However, we recommend that you only alter the
setting of the event log under the guidance of technical support. In particular, you
should not turn on event logging sources without good cause or advice from
technical support.
Getting help
If you experience any problems when configuring or using the product, consult the
online help available from the user interface. The online help explains how the
individual features and settings work.
If you cannot find the answer you need, check the web site at http://
www.cisco.com/cisco/web/support/index.html where you will be able to:
make sure that you are running the most up-to-date software,
find further relevant documentation, for example product user guides, printable
versions of the online help, reference guides, and articles that cover many
frequently asked questions,
get help from the Cisco Technical Support team. Make sure you have the
following information ready before raising a case:
the serial number and product model number of the unit (if applicable)
the software build number which can be found on the product user
interface (if applicable)
your contact email address or telephone number
a full description of the problem

Technical specifications
15
Technical specifications
Power requirements
Over-current protection
Ensure the supply to this unit is protected by a branch circuit protector rated by a
maximum of 20A.
Operating environment
The gateway must only be used within the following environmental conditions:
Anti-static precautions
When servicing or removing components or connections, first attach an anti-static
wrist strap to an appropriate earth point.
Table 3: Cisco AM GW 3610 ratings
Rating Value
Nominal voltage 115V to 230V 50/60 Hz
Current rating 9A Maximum
Supply voltage range 100 to 240V 50/60 Hz
Caution — over-current devices must meet applicable national and local
electrical safety codes and be approved for the intended application.
Table 4: Operating environment
Environment Temperature Humidity
Operating environment 0°C to 35°C 10% to 95%
(non-condensing)
Non-operating environment -10°C to 60°C 10% to 95%
(non-condensing)
Optimum operating environment 21°C to 23°C 45% to 50%
(non condensing)
!

Disclaimers and notices
16
Disclaimers and notices
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL
ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
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