Cisco TES301 User manual

4038767 Rev A
Cisco Model TES301 IP Managed
Services Home Gateway User Guide

Please Read
Important
Please read this entire guide. If this guide provides installation or operation
instructions, give particular attention to all safety statements included in this guide.

Notices
Trademark Acknowledgments
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its
affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found
at www.cisco.com/go/trademarks.
Third party trademarks mentioned are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between
Cisco and any other company. (1009R)
The Wi-Fi Protected Setup mark is a mark of the Wi-Fi Alliance. Wi-Fi Protected
Setup is a trademark of the Wi-Fi Alliance.
Disclaimer
The maximum performance for wireless is derived from IEEE Standard 802.11
specifications. Actual performance can vary, including lower wireless network
capacity, data throughput rate, range and coverage. Performance depends on many
factors, conditions and variables, including distance from the access point, volume of
network traffic, building materials and construction, operating system used, mix of
wireless products used, interference and other adverse conditions.
Publication Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this publication. We reserve the right to change this publication at any
time without notice. This document is not to be construed as conferring by
implication, estoppel, or otherwise any license or right under any copyright or
patent, whether or not the use of any information in this document employs an
invention claimed in any existing or later issued patent.
Copyright
© 2011 Cisco and/or its affiliates. All rights reserved. Printed in the United States of
America.
Information in this publication is subject to change without notice. No part of this
publication may be reproduced or transmitted in any form, by photocopy,
microfilm, xerography, or any other means, or incorporated into any information
retrieval system, electronic or mechanical, for any purpose, without the express
permission of Cisco Systems, Inc.

Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Notice à l’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
Mitteilung für CATV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

Aviso a los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer800_Intl

4038767 Rev A iii
Contents
Notice à l’attention des installateurs de réseaux câblés ........................................ 5
Mitteilung für CATV-Techniker ............................................................................... 5
Aviso a los instaladores de sistemas CATV............................................................ 6
IMPORTANT SAFETY INSTRUCTIONS vii
Power Source Warning ........................................................................................... vii
Ground the Product................................................................................................. vii
Protect the Product from Lightning ..................................................................... viii
Verify the Power Source from the On/Off Power Light................................... viii
Eliminate AC Mains Overloads ............................................................................ viii
Provide Ventilation and Select a Location .......................................................... viii
Protect from Exposure to Moisture and Foreign Objects.................................. viii
Service Warnings .................................................................................................... viii
Check Product Safety ................................................................................................ix
Protect the Product When Moving It ......................................................................ix
Telephone Equipment Notice ..................................................................................ix
United States FCC Compliance x
Declaration of Conformity.........................................................................................x
Canada EMI Regulation.............................................................................................x
RF Exposure Statements ............................................................................................ x
CE Compliance xii
Declaration of Conformity with Regard to the EU Directive
1999/5/EC (R&TTE Directive) ............................................................................xii
National Restrictions ...............................................................................................xiii
Antennas ...................................................................................................................xiv
About This Guide xv
Introduction...............................................................................................................xv
Purpose.......................................................................................................................xv
Audience ....................................................................................................................xv
Document Version ....................................................................................................xv

Contents
iv 4038767 Rev A
Chapter 1 Introducing the TES301 IP Managed Services Home
Gateway 1
Benefits and Features............................................................................................................... 2
Highlights .................................................................................................................... 2
Simplified Connected Home .....................................................................................2
Personal Content Sharing and Storage .................................................................... 3
Application Environment .......................................................................................... 3
High-Speed Wireless Interfaces................................................................................ 3
Phone Services............................................................................................................. 3
Management and Troubleshooting .......................................................................... 4
What's on the Top Panel?........................................................................................................ 5
What's on the Back Panel? ...................................................................................................... 7
What's on the Side Panel? ....................................................................................................... 8
What's on the Bottom Panel ................................................................................................... 9
Chapter 2 Installing the Home Gateway 11
Mounting the Home Gateway .............................................................................................12
Mounting the TES301 Horizontally........................................................................ 12
Mounting the TES301 Vertically............................................................................. 12
Connecting the Home Gateway........................................................................................... 15
Chapter 3 Configuration and Operation of the TES301 19
Logging into the Home Gateway ........................................................................................20
Dashboard............................................................................................................................... 21
Internet .................................................................................................................................... 22
VoIP Settings........................................................................................................................... 28
SIP ............................................................................................................................... 28
Service......................................................................................................................... 31
Voice ........................................................................................................................... 33
Advanced ................................................................................................................... 35
Call Log ...................................................................................................................... 38
Wi-Fi ........................................................................................................................................ 40
Connect Devices........................................................................................................ 42

Contents
4038767 Rev A v
Home Address........................................................................................................................ 44
Configure the DLNA Settings.............................................................................................. 45
Advanced Settings ................................................................................................................. 46
Chapter 4 Managing Digital Media 47
Using the Media Controller.................................................................................................. 48
Using the Media Server......................................................................................................... 51
Chapter 5 Using the LCD 55
Get Familiar with the LCD Menus and Pages ................................................................... 56
Internet .................................................................................................................................... 57
Phone ....................................................................................................................................... 58
Wi-Fi ........................................................................................................................................ 60
Turn Wi-Fi Off or On................................................................................................ 60
Initiate Wi-Fi Protection Setup................................................................................ 62
Connection .............................................................................................................................. 65
Settings .................................................................................................................................... 66
Review Your Emergency 911 Address.................................................................. 67
Perform Factory Reset.............................................................................................. 68
Select Language Settings.......................................................................................... 69
Select LCD Display Orientation.............................................................................. 70
View Network Information ..................................................................................... 70
Use Network Tools ................................................................................................... 72
Reboot......................................................................................................................... 73
View Router Information......................................................................................... 74
View System Event Log ........................................................................................... 75
Set Up Time of Day Parameters.............................................................................. 75
App Store ................................................................................................................................ 77