Cisco ENH900EXT User manual

Cisco Model DPC3925 and EPC3925
8x4 DOCSIS 3.0 Wireless
Residential Gateway with Embedded
Digital Voice Adapter User Guide
In This Document
 IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2
 Introduction ............................................................................................................... 12
 What's In th Carton? ............................................................................................... 14
 Front Pan l D scription ........................................................................................... 15
 Back Pan l D scription ............................................................................................ 16
 What Ar th Syst m R quir m nts for Int rn t S rvic ? .................................. 18
 How Do I Subscrib to High-Sp d Int rn t and T l phon S rvic ? ............. 19
 Wh r Is th B st Location for My DOCSIS R sid ntial Gat way? .................. 21
 How Do I Mount th Mod m on a Wall? (Optional) ........................................... 22
 What Ar th R quir m nts for T l phon S rvic ? ........................................... 25
 How Do I Conn ct My Gat way for Int rn t and T l phon S rvic ? ............. 26
 How Do I Configur My DOCSIS R sid ntial Gat way? ................................... 29
 Configur Wir l ss S ttings .................................................................................... 38
 Configur S curity .................................................................................................... 54
 Control Acc ss to th Gat way ............................................................................... 63
 Configur Applications and Gaming ..................................................................... 72
 Manag th Gat way ................................................................................................ 78
 Monitor Gat way Status .......................................................................................... 87
 Fr qu ntly Ask d Qu stions ................................................................................... 94
 Tips for Improv d P rformanc ............................................................................. 98
 Front Pan l LED Status Indicator Functions ......................................................... 99
 Notic s ...................................................................................................................... 103

2 4042592 Rev B
IMPORTANT
SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
Notice to Installers
Th s rvicing instructions in this notic ar for us by qualifi d s rvic p rsonn l only. To r duc th
risk of l ctric shock, do not p rform any s rvicing oth r than that contain d in th op rating
instructions, unl ss you ar qualifi d to do so.
Notice à l’attention es installateurs e réseaux câblés
L s instructions r lativ s aux int rv ntions d’ ntr ti n, fourni s dans la prés nt notic , s’adr ss nt
xclusiv m nt au p rsonn l t chniqu qualifié. Pour réduir l s risqu s d chocs él ctriqu s, n’ ff ctu r
aucun int rv ntion autr qu c ll s décrit s dans l mod d' mploi t l s instructions r lativ s au
fonctionn m nt, à moins qu vous n soy z qualifié pour c fair .

4042592 Rev B 3
IMPORTANT SAFETY INSTRUCTIONS
Mitteilung für CATV-Techniker
Di in di s r Mitt ilung aufg führt n Wartungsanw isung n sind ausschli ßlich für qualifizi rt s
Fachp rsonal b stimmt. Um di G fahr in s l ktrisch n Schlags zu r duzi r n, sollt n Si k in
Wartungsarb it n durchführ n, di nicht ausdrücklich in d r B di nungsanl itung aufg führt sind,
auß r Si sind zur Durchführung solch r Arb it n qualifizi rt.
Aviso a los instala ores e sistemas CATV
Las instruccion s d r paración cont nidas n l pr s nt aviso son para uso xclusivo por part d
p rsonal d mant nimi nto cualificado. Con l fin d r ducir l ri sgo d d scarga léctrica, no r alic
ninguna otra op ración d r paración distinta a las cont nidas n las instruccion s d funcionami nto, a
m nos qu pos a la cualificación n c saria para hac rlo.
20080814_Install r820_Intl

4 4042592 Rev B
IMPORTANT
SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
1) R ad th s instructions.
2) K p th s instructions.
3) H d all warnings.
4) Follow all instructions.
5) Do not us this apparatus n ar wat r.
6) Cl an only with dry cloth.
7) Do not block any v ntilation op nings. Install in accordanc with th manufactur r's
instructions.
8) Do not install n ar any h at sourc s such as radiators, h at r gist rs, stov s, or oth r
apparatus (including amplifi rs) that produc h at.
9) Do not d f at th saf ty purpos of th polariz d or grounding-typ plug. A
polariz d plug has two blad s with on wid r than th oth r. A grounding-typ
plug has two blad s and a third grounding prong. Th wid blad or th third
prong ar provid d for your saf ty. If th provid d plug do s not fit into your
outl t, consult an l ctrician for r plac m nt of th obsol t outl t.
10) Prot ct th pow r cord from b ing walk d on or pinch d particularly at plugs,
conv ni nc r c ptacl s, and th point wh r th y xit from th apparatus.
11) Only us attachm nts/acc ssori s sp cifi d by th manufactur r.
12) Us only with th cart, stand, tripod, brack t, or tabl sp cifi d by th manufactur r,
or sold with th apparatus. Wh n a cart is us d, us caution wh n moving th
cart/apparatus combination to avoid injury from tip-ov r.
13) Unplug this apparatus during lightning storms or wh n unus d for long p riods of
tim .
14) R f r all s rvicing to qualifi d s rvic p rsonn l. S rvicing is r quir d wh n th
apparatus has b n damag d in any way, such as a pow r-supply cord or plug is
damag d, liquid has b n spill d or obj cts hav fall n into th apparatus, th
apparatus has b n xpos d to rain or moistur , do s not op rat normally, or has
b n dropp d.
Power Source Warning
A lab l on this product indicat s th corr ct pow r sourc for this product. Op rat this product only
from an l ctrical outl t with th voltag and fr qu ncy indicat d on th product lab l. If you ar
unc rtain of th typ of pow r supply to your hom or busin ss, consult your s rvic provid r or your
local pow r company.
Th AC inl t on th unit must r main acc ssibl and op rabl at all tim s.
Groun the Pro uct
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
cable wiring be sure the cable system is grounded (earthed). Grounding provides some
protection against voltage surges and built-up static charges.

4042592 Rev B 5
IMPORTANT SAFETY INSTRUCTIONS
Protect the Pro uct from Lightning
In addition to disconn cting th AC pow r from th wall outl t, disconn ct th signal inputs.
Verify the Power Source from the On/Off Power Light
Wh n th on/off pow r light is not illuminat d, th apparatus may still b conn ct d to th pow r
sourc . Th light may go out wh n th apparatus is turn d off, r gardl ss of wh th r it is still plugg d
into an AC pow r sourc .
Eliminate AC Mains Overloa s
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains outlets
extension cords or integral convenience receptacles. For products that require battery
power or other power sources to operate them refer to the operating instructions for
those products.
Provi e Ventilation an Select a Location
 R mov all packaging mat rial b for applying pow r to th product.
 Do not plac this apparatus on a b d, sofa, rug, or similar surfac .
 Do not plac this apparatus on an unstabl surfac .
 Do not install this apparatus in an nclosur , such as a bookcas or rack, unl ss th installation
provid s prop r v ntilation.
 Do not plac nt rtainm nt d vic s (such as VCRs or DVDs), lamps, books, vas s with liquids, or
oth r obj cts on top of this product.
 Do not block v ntilation op nings.
Protect from Exposure to Moisture an Foreign Objects
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
dripping or splashing liquids rain or moisture. Objects filled with liquids such as
vases should not be placed on this apparatus.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover your
warranty will be void. This product contains no user-serviceable parts.

6 4042592 Rev B
IMPORTANT
SAFETY INSTRUCTIONS
Check Pro uct Safety
Upon compl tion of any s rvic or r pairs to this product, th s rvic t chnician must p rform saf ty
ch cks to d t rmin that this product is in prop r op rating condition.
Protect the Pro uct When Moving It
Always disconn ct th pow r sourc wh n moving th apparatus or conn cting or disconn cting
cabl s.
Telephone Equipment Notice
Wh n using your t l phon quipm nt, basic saf ty pr cautions should always b follow d to r duc
th risk of fir , l ctric stock and injury to p rsons, including th following:
1. Do not us this product n ar wat r, for xampl , n ar a bath tub, wash bowl, kitch n sink or laundry
tub, in a w t bas m nt or n ar a swimming pool.
2. Avoid using a t l phon (oth r than a cordl ss typ ) during an l ctrical storm. Th r may b a
r mot risk of l ctric shock from lightning.
3. Do not us th t l phon to r port a gas l ak in th vicinity of th l ak.
CAUTION: To reduce the risk of fire use only No. 26 AWG or larger
telecommunication line cord.
SAVE THESE INSTRUCTIONS
20090915_Mod m No Batt ry_Saf ty

IMPORTANT SAFETY INSTRUCTIONS
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United States FCC Compliance
This d vic has b n t st d and found to comply with th limits for a Class B digital d vic ,
pursuant to part 15 of th FCC Rul s. Th s limits ar d sign d to provid r asonabl
prot ction against such int rf r nc in a r sid ntial installation. This quipm nt g n rat s,
us s, and can radiat radio fr qu ncy n rgy. If not install d and us d in accordanc with th
instructions, it may caus harmful int rf r nc to radio communications. How v r, th r is
no guarant that int rf r nc will not occur in a particular installation. If this quipm nt
do s caus harmful int rf r nc to radio or t l vision r c ption, which can b d t rmin d by
turning th quipm nt OFF and ON, th us r is ncourag d to try to corr ct th int rf r nc
by on or mor of th following m asur s:
 R ori nt or r locat th r c iving ant nna.
 Incr as th s paration b tw n th quipm nt and r c iv r.
 Conn ct th quipm nt into an outl t on a circuit diff r nt from that to which th
r c iv r is conn ct d.
 Consult th s rvic provid r or an xp ri nc d radio/t l vision t chnician for h lp.
Any chang s or modifications not xpr ssly approv d by Cisco Syst ms, Inc., could void th
us r's authority to op rat th quipm nt.
Th information shown in th FCC D claration of Conformity paragraph b low is a
r quir m nt of th FCC and is int nd d to supply you with information r garding th FCC
approval of this d vic . The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
This d vic compli s with Part 15 of FCC
Rul s. Op ration is subj ct to th following two
conditions: 1) th d vic may not caus
harmful int rf r nc , and 2) th d vic must
acc pt any int rf r nc r c iv d, including
int rf r nc that may caus und sir d
op ration.
DOCSIS R sid ntial Gat way
Mod l: DPC3925/EPC3925
Manufactur d by:
Cisco Syst ms, Inc.
5030 Sugarloaf Parkway
Lawr nc vill , G orgia 30044 USA
T l phon : 770-236-1077
Cana a EMI Regulation
This Class B digital apparatus compli s with Canadian ICES-003.
C t appar il numériqu d la class B st conform à la norm NMB-003 du Canada.
Dynamic Frequency Selection (DFS) Dual Ban Frequencies
Som configurations of this product may op rat in th 5150-5250MHz and
5470-5725MHz bands. If you s l ct a chann l in th s fr qu ncy rang s, th product is
r strict d to indoor op ration only p r FCC guidanc . Th us of this product on th aff ct d
fr qu nci s wh n outsid is in non-complianc of th FCC r gulations and guid lin s.

IMPORTANT SAFETY INSTRUCTIONS
8
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Ra iation Exposure Statements
Note: This transmitt r must not b co-locat d or op rat d in conjunction with any oth r
ant nna or transmitt r. This quipm nt should b install d and op rat d with a minimum
distanc of 7.9 inch s (20 cm) b tw n th radiator and your body.
US
This syst m has b n valuat d for RF xposur for humans in r f r nc to ANSI C 95.1
(Am rican National Standards Institut ) limits. Th valuation was bas d in accordanc with
FCC OET Bull tin 65C r v 01.01 in complianc with Part 2.1091 and Part 15.27. Th minimum
s paration distanc from th ant nna to g n ral bystand r is 7.9 inch s (20 cm) to maintain
complianc .
Cana a
This syst m has b n valuat d for RF xposur for humans in r f r nc to ANSI C 95.1
limits. Th valuation was bas d on valuation p r RSS-102 R v 2. Th minimum s paration
distanc from th ant nna to g n ral bystand r is 7.9 inch s (20 cm) to maintain complianc .
EU
This syst m has b n valuat d for RF xposur for humans in r f r nc to th ICNIRP
(Int rnational Commission on Non-Ionizing Radiation Prot ction) limits. Th valuation was
bas d on th EN 50385 Product Standard to D monstrat Complianc of Radio Bas Stations
and Fix d T rminals for Wir l ss T l communications Syst ms with basic r strictions or
r f r nc l v ls r lat d to Human Exposur to Radio Fr qu ncy El ctromagn tic Fi lds from
300 MHz to 40 GHz. Th minimum s paration distanc from th ant nna to g n ral
bystand r is 20 cm (7.9 inch s).
Australia
This syst m has b n valuat d for RF xposur as r f r nc d in th Australian Radiation
Prot ction standard and has b n valuat d to th ICNIRP (Int rnational Commission on
Non-Ionizing Radiation Prot ction) limits. Th minimum s paration distanc from th
ant nna to g n ral bystand r is 20 cm (7.9 inch s).
20091016 FCC DomandIntl

IMPORTANT SAFETY INSTRUCTIONS
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CE Compliance
Declaration of Conformity with Regar to the EU Directive 1999/5/EC
(R&TTE Directive)
This d claration is only valid for configurations (combinations of softwar , firmwar and
hardwar ) support d or provid d by Cisco Syst ms for us within th EU. Th us of
softwar or firmwar not support d or provid d by Cisco Syst ms may r sult in th
quipm nt no long r b ing compliant with th r gulatory r quir m nts.

IMPORTANT SAFETY INSTRUCTIONS
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Note: Th full d claration of conformity for this product can b found in th D clarations of
Conformity and R gulatory Information s ction of th appropriat product hardwar
installation guid , which is availabl on Cisco.com.
Th following standards w r appli d during th ass ssm nt of th product against th
r quir m nts of th Dir ctiv 1999/5/EC:
 Radio: EN 300 328
 EMC: EN 301 489-1 and EN 301 489-17
 Saf ty: EN 60950 and EN 50385
Th CE mark and class-2 id ntifi r ar affix d to th product and its packaging. This product
conforms to th following Europ an dir ctiv s:
-1999/5/EC
National Restrictions
This product is for indoor us only.
France
For 2.4 GHz, th output pow r is r strict d to 10 mW EIRP wh n th product is us d
outdoors in th band 2454 - 2483, 5 MHz. Th r ar no r strictions wh n us d in oth r parts
of th 2.4 GHz band. Ch ck http://www.arc p.fr/ for mor d tails.
Pour la band 2,4 GHz, la puissanc st limité à 10 mW n p.i.r. . pour l s équip m nts
utilisés n xtéri ur dans la band 2454 - 2483,5 MHz. Il n'y a pas d r strictions pour d s
utilisations dans d'autr s parti s d la band 2,4 GHz. Consult z http://www.arc p.fr/ pour
d plus ampl s détails.
Italy
This product m ts th National Radio Int rfac and th r quir m nts sp cifi d in th
National Fr qu ncy Allocation Tabl for Italy. Unl ss this wir l ss LAN product is op rating
within th boundari s of th own r's prop rty, its us r quir s a “g n ral authorization.”
Pl as ch ck http://www.comunicazioni.it/it/ for mor d tails.
Qu sto prodotto è conform alla sp cifich di Int rfaccia Radio Nazionali risp tta il Piano
Nazional di ripartizion d ll fr qu nz in Italia. S non vi n installato all 'int rno d l
proprio fondo, l'utilizzo di prodotti Wir l ss LAN richi d una “Autorizzazion G n ral ”.
Consultar http://www.comunicazioni.it/it/ p r maggiori d ttagli.
Latvia
Th outdoor usag of th 2.4 GHz band r quir s an authorization from th El ctronic
Communications Offic . Pl as ch ck http://www. sd.lv for mor d tails.
2,4 GHz fr kv n?u joslas izmantošanai ?rpus t lp?m n pi ci šama at?auja no El ktronisko
sakaru dir kcijas. Vair?k inform?cijas: http://www. sd.lv.
Note: Th r gulatory limits for maximum output pow r ar sp cifi d in EIRP. Th EIRP l v l
of a d vic can b calculat d by adding th gain of th ant nna us d (sp cifi d in dBi) to th
output pow r availabl at th conn ctor (sp cifi d in dBm).