Cisco BWX 110 User manual

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BWX 110 Desktop Modem User Guide
For use with all BWX 110 Desktop Modem models
August 1, 2009
Text Part Number: OL-16307-03

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL
STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT
SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE
OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required
to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not
installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to
comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable
protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.
Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital
devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television
communications at your own expense.
You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its
peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:
• Turn the television or radio antenna until the interference stops.
• Move the equipment to one side or the other of the television or radio.
• Move the equipment farther away from the television or radio.
• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits
controlled by different circuit breakers or fuses.)
Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public
domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH
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LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF
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IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO
OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
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WiMax and Mobile WiMax are trademarks of the WiMax Forum
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the
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BWX 110 Desktop Modem User Guide
© 2009 Cisco Systems, Inc. All rights reserved.

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CONTENTS
CHAPTER 1Safety Information & Battery Procedures 1-1
Safety Information 1-1
Battery Caution & Procedures 1-2
CHAPTER 2Regulatory Information 2-1
FCC Notice 2-1
FCC Compliance and Advisory Statement 2-1
INFORMATION TO USER 2-2
INFORMATION REGARDING ANTENNAS 2-2
CHAPTER 3Introduction 3-1
CHAPTER 4Package Inventory 4-1
CHAPTER 5Modem Models 5-1
Operating Frequencies 5-1
CHAPTER 6Minimum Computing Requirements 6-1
CHAPTER 7Physical Characteristics 7-1
CHAPTER 8BWX 110 Desktop Modem Features 8-1
CHAPTER 9Installing the BWX 110 Desktop Modem 9-1
CHAPTER 10 Accessing the Internet 10-1
CHAPTER 11 Troubleshooting 11-1
Liquid Crystal Display (LCD) 11-1

Contents
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CHAPTER 12 Installing the BWX Modem Diagnostics Tool 12-1
CHAPTER 13 Troubleshooting Using BWX Modem Diagnostics Tool 13-1
The Menu Bar 13-1
The Session Menu 13-1
The View Menu 13-1
The Help Menu 13-1
The Window Option Buttons 13-2
The Connection Status Window 13-2
The Modem ID 13-2
The Icons 13-3
The Signal Strength and Signal Quality Bars 13-3
How to Increase the Strength and Quality of the Signal 13-4
The History Graphs 13-5
The Parameters 13-5
The Configuration Window 13-6
The Trend Analysis Window 13-7
The Statistics Window 13-9
The About Window 13-11
CHAPTER 14 Manually Upgrading the BWX Diagnostics Tool 14-1
CHAPTER 15 Uninstalling BWX Modem Diagnostics Tool Software 15-1
CHAPTER 16 Care & Maintenance 16-1
CHAPTER 17 Upgrading the Modem 17-1
APPENDIX 18 BWX 110 Desktop Modem-PC Troubleshooting 18-1
PC Operating Systems 18-1
Multi-PC Configurations 18-1
Results of Correct BWX Modem Diagnostics Tool Installation 18-2
APPENDIX 19 End User License Agreement 19-1

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Safety Information & Battery Procedures
Safety Information
To optimize safety and expedite installation and service, read this section. Follow all warnings, cautions,
and instructions marked on the equipment and included in this document.
To aid in the prevention of injury and damage to property, cautionary symbols have been placed in this
document to alert the reader to known potentially hazardous situations, or hazards to equipment or
procedures. The symbols are placed before the information to which they apply. However, any situation
that involves heavy equipment and electricity can become hazardous, and caution and safety should be
practiced at all times when installing, servicing, or operating the equipment.
Caution Caution Symbol - Possible equipment or property damage
Warning Warning Symbol - Could cause personal injury or otherwise be hazardous to your health
Cisco expressly requires that when using Cisco electronic equipment always follow the basic safety
precautions to reduce the risk of electrical shock, fire, and injury to people and/or property.
1. Follow all warnings and instructions that come with the equipment.
2. Do not use the equipment while you are in a bathtub, shower, pool, or spa. Exposure of the
equipment to water could cause severe electrical shock or serious damage to the equipment.
3. Do not allow any type of liquid to come in contact with the equipment. Unplug the equipment from
the power source before cleaning. Use a damp cloth for cleaning. Do not use any soaps or liquid
cleaners.
4. Follow all airport and FAA regulations when using the equipment on or near aircraft.
5. Only operate the equipment from the type of power source(s) indicated in this manual (110/220
VAC, 60/50 Hz or Cisco supplied battery). Any other type of input power source may cause damage
to the equipment.
6. Power the equipment using only the battery or the AC adapter cable provided, and in accordance
with the instructions specified in the User Guide.
7. Do not use a frayed or damaged power cord. Do not place the power cord where it can be stepped
on or tripped over.
8. Do not touch wires where the insulation is frayed or worn unless the equipment has been
disconnected from its power source.

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Chapter 1 Safety Information & Battery Procedures
Battery Caution & Procedures
9. Do not overload wall outlets, power strips, or extension cords. This can cause serious electrical
shock or fire.
10. Do not place the equipment on an unstable surface. It can fall and cause injury or damage to the
equipment.
11. Do not disassemble the equipment. Removing covers exposes dangerous voltages or other risks and
also voids the warranty. Incorrect reassembly can cause equipment damage or electrical shock. Only
an authorized repair technician should service this product.
12. Do not expose the equipment to extreme hot or cold temperatures.
13. Do not use the equipment under the following conditions:
– When the equipment has been exposed to water or moisture.
– When the equipment has been damaged.
– When the power cord is damaged or frayed.
– When the equipment does not operate properly or shows a distinct change in performance.
Battery Caution & Procedures
Warning To reduce risk of injury or fire, follow these instructions when handling a battery.
1. Risk of explosion is possible if the battery is replaced with one not supplied by Cisco.
2. Do not dispose of the battery in a fire. It may explode. Check with the local codes for battery
disposal guidelines.
3. Do not open or mutilate the battery. The battery contains substances that are toxic, corrosive, or
harmful to humans. If battery substances come in contact with the skin, seek medical help
immediately.
4. Do not attempt to recharge the battery by any means except per the instructions in this manual.
5. Remove the battery from the equipment if the equipment is not going to be used for a long period
of time. The battery could leak and cause damage to the equipment.
6. Exercise care when handling the battery to prevent shorting the battery with conducting materials
such as bracelets, rings, and keys.
7. Store the battery pack in a dry place, 0 to +40 degrees Celsius.
8. Dispose of used batteries according to environmental guidelines.

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Regulatory Information
FCC Notice
Caution This device is a Radio Frequency transmitter. It is required to comply with FCC RF exposure
requirements for transmitting devices. For all BWX 110 Desktop Modems except for the 2.6 BWX 110
Desktop Modem with window mount, a minimum separation distance of 8 inches (20 cm) or more must
be maintained between the antenna and all persons during device operations to ensure compliance with
the FCC’s rules for Radio Frequency Exposure. For the 2.6 BWX 110 Desktop Modem with a window
mount, a minimum of 8.3 inches (21 cm) or more must be maintained between the window mount
antenna and all persons during device operations. If this minimum distance cannot be maintained,
exposure to RF levels that exceed the FCC’s limits may result.
FCC Compliance and Advisory Statement
This equipment has been tested and found to comply with the limits for a class B digital device, Pursuant
to Part 15 of the FCC rules. The operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation
If this equipment causes interference to radio or television reception, which can be determined by
turning the equipment off and on, the user should try to correct the interference by one or more of the
following measures:
1. Reorient or relocate the receiving antenna,
2. Increase the separation between the equipment and the receiver,
3. Connect the equipment to an outlet on a circuit that is different from the one to which the receiver
is connected,
4. Consult the dealer or an experienced radio/TV technician for additional suggestions.
Tested To Compl
y
With FCC Standards
FOR HOME OR OFFICE USE

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Chapter 2 Regulatory Information
FCC Notice
This product has been tested and found to be safe in accordance with the Australian Standard for Human
Exposure to Radiation where the user or other parties are 20 cm or more from the aerial.
INFORMATION TO USER
This device has been authorized as a radio frequency transmitter under the appropriate rules of the
Federal Communications Commission. Any changes or modifications not expressly approved by Cisco
could void the user’s authority to operate the equipment.
INFORMATION REGARDING ANTENNAS
This device has three embedded antennas: one upright antenna with approximately 2 dBi gain and two
patch antennas, one on each side of the device. Each patch antenna has approximately 6 dBi gain.
This product has been tested and met all the applicable requirement of the R&TTE directive (99/5/EC).
This product has been tested and found to be safe in accordance with the Australian Standard for Human
Exposure to Radiation where the user or other parties are 20 cm or more from the antenna.

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Introduction
Congratulations! Your BWX 110 Desktop Modem is a user-friendly, easy-to-install device that helps you
connect wirelessly to the Internet. It provides complete broadband Internet access to residential and
small or home office customers without requiring professional hardware installation. Your BWX 110
Desktop Modem allows portability with your service. A computer with this Modem can move from
room-to-room, location-to-location, or even city-to-city as long as there is coverage in the area.
This manual will guide you through the simple process of installing the Modem and its monitoring
software.

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Package Inventory
Please verify the contents of your Modem package. Your package should contain the following:
•BWX 110 Desktop Modem
•AC power adapter (for Modem to power plug connection)
•Ethernet RJ-45 cable (for PC-to-Modem connection)
•Installation CD that includes the BWX Modem Diagnostics tool software and the BWX 110 Desktop
Modem User Guide
•BWX 110 Desktop Modem Quick Installation Guide
If you do not find all of these items in your package, notify the supplier from whom you obtained it.

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Modem Models
Your Modem comes in several models. The model indicates the frequencythe Modem operates in (either
the 2.3 GHz, 2.5-2.6 GHz, 3.4 GHz, or 3.5 GHz range). The various models are detailed in this section.
Operating Frequencies
The “E” in the model name stands for Ethernet. Your computer should have an Ethernet port for
connecting the Modem.
Modem Model Frequency Range Operating Band
2.3 GHz BWX 110
Desktop Modem 2305-2360 BWX 110 Desktop Modem E 2.305 GHz – 2.360 GHz WCS
2.5–2.6 GHz BWX
110 Desktop Modem 2.5-2.6 BWX 110 Desktop Modem E 2.500 GHz – 2.686 GHz EBS-BRS
3.4 GHz BWX 110
Desktop Modem 3410-3525 BWX 110 Desktop Modem E 3.410 GHz – 3.525 GHz WLL
3.5 GHz BWX 110
Desktop Modem 3475-3600 BWX 110 Desktop Modem E 3.475 GHz – 3.600 GHz WLL
2.3, 2.5-2.6, 3.4 & 3.5
GHz BWX 110 Desktop Modem
2.3, 2.5-2.6, 3.4 & 3.5
GHz BWX 110 Desktop Modem

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Minimum Computing Requirements
(See, also Appendix 18, “BWX 110 Desktop Modem-PC Troubleshooting”)
The following table lists the minimum requirements your computer should meet before connecting to the
BWX 110 Desktop Modem.
Operating System (OS)1
1. To upgrade your Operating System after loading the BWX Modem Diagnostics Tool software, you must first uninstall BWX
Modem Diagnostics Tool prior to upgrading the OS. Otherwise, BWX Modem Diagnostics Tool will not work. See
Chapter 15, “Uninstalling BWX Modem Diagnostics Tool Software” in this Guide.
Any OS with standard Ethernet, i.e., Windows®2000, Windows XP2,
Windows Vista32bits3, or higher. It is assumed the latest Windows service
pack is installed on the OS. Ensure the PC network port is enabled. The Mac
and Linux OS types are also supported.
2. Windows XP must be Service Pack Level 1 or higher.
3. In addition to Win2000, WinXP, and Vista32bits or higher, BWX Modem Diagnostics Tool also is supported on Mac OSX
(Mac10.4.5) or higher for Apple®and Linux kernel 2.4 (Red Hat Open Source) or higher. Mac users must have the Snuffit
extraction software. There is a known issue with installing BWX Modem Diagnostics Tool on Vista OS. Refer to the
work-around instructions in Chapter 12, “Installing the BWX Modem Diagnostics Tool”
CPU: Pentium level or higher
RAM: 32 MB or the OS minimum, whichever is greater
Hard Drive: 85 MB free disk space for the BWX Modem Diagnostics Tool3monitoring
software
Monitor: 256 colors, 800 x 600 resolution

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Physical Characteristics
The figure below shows the physical characteristics of the Modem.
BWX 110 Desktop Modem (2.3, 2.5-2.6, 3.4 & 3.5 GHz)
Front
Antenna
Liquid Crystal Display
On/Off Button
Back
Power Adapter Connection
Ethernet Cable Connection
Front
Antenna
Liquid Crystal Display
On/Off Button
Front
Antenna
Liquid Crystal Display
On/Off Button
Back
Power Adapter Connection
Ethernet Cable Connection
Back
Power Adapter Connection
Ethernet Cable Connection

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BWX 110 Desktop Modem Features
•Simple plug-and-play installation.
•Simple to read LCD crystal display showing real-time signal information.
•In OFDMA mode meets IEEE 802.16e air interface standards.
•Portable.
•Works in Non Line of Sight (NLOS) conditions, with 3-antenna switching diversity and
Beamforming signals .
•Automated over-the-air software upgrades.

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Installing the BWX 110 Desktop Modem
(See, also, Appendix 18, “BWX 110 Desktop Modem-PC Troubleshooting”)
The following instructions explain how to install your Modem. Please read all instructions before
installing the Modem. Also, turn off the computer and the Modem before installing the Modem.
Note The Modem should be positioned to minimize interference with other equipment when transmitting and
should be placed 30 cm or more from any user or person. If the antenna is closer than 20 cm from the
user, safety conditions are violated.
Step Action Illustration
Step 1 Connect the Ethernet cable to the
Ethernet port on the computer.
Step 2 Connect the other end of the Ethernet
cable to the Modem.
Ethernet cable
connection
Ethernet cable
connection

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Chapter 9 Installing the BWX 110 Desktop Modem
Step 3 Connect the AC power adapter to the
Modem. Plug the other end of the
power adapter into a 110/220 VAC
60/50 Hz outlet.
Caution Use only the AC power
adapter supplied with the
Modem. Using any other
adapter can damage the
Modem.
Step 4 Rotate the Modem’s antenna
clockwise 180° to the UP position.
When the antenna is in the UP
position, the Modem’s liquid crystal
display can be seen.
Caution Rotating the antenna up in
any other direction can
damage the Modem.
Step 5 Turn the Modem On by pushing the
On/Off button in.1
Step Action Illustration
Power adapter
connection
Power adapter
connection
Antenna
Liquid Crystal
Display
Antenna
Liquid Crystal
Display
Liquid Crystal
Display
On/Off ButtonOn/Off ButtonOn/Off Button

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Chapter 9 Installing the BWX 110 Desktop Modem
Step 6 If the display turns on, proceed to
Step 7. If the display does not turn
on, there is a problem with the
Modem or the AC power adapter.
Check all cables for proper
connection. If there is still aproblem,
contact the supplier who gave you the
package.
Step 7 Turn your computer on and log in.
1. The Wireless Modem should be positioned to minimize interference with other equipment when transmitting and should be
placed 30cm or more from any persons or user. If the antenna is closer than 20cm from the user, the safety conditions are
violated.
Step Action Illustration
Liquid Crystal
Display (LCD)
Liquid Crystal
Display (LCD)

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Accessing the Internet
Now that the BWX 110 Desktop Modem is installed and powered on, you should be able to access the
Internet (that is, assuming you have signed up with a Service Provider).
Note The example in the procedure below uses Internet Explorer. The Web page used in the procedure is used
for illustration purposes. The actual Web page you see depends on your Internet browser settings.
To access the Internet,
Step Action Illustration
Step 1 Ensure the two arrows on the activity
indicator are flashing. This indicates
that the modem is transmitting data
and is ready for use.
Step 2 Double-click the Internet Explorer
icon on your desktop or click
START>All Programs>Internet
Explorer. The system responds by
opening Internet Explorer with a Web
page displayed (refer to illustration
to the right).
Step 3 If the Web page does not display,
refer to Chapter 11,
“Troubleshooting.” inthismanual for
more information.
CONNECTEDCONNECTEDCONNECTEDCONNECTEDCONNECTEDCONNECTEDCONNECTEDCONNECTED

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Troubleshooting
If you are experiencing difficulties with your Internet connection after installation, please review
Chapter 6, “Minimum Computing Requirements” and Appendix 18, “BWX 110 Desktop Modem-PC
Troubleshooting.” Ensure your computer meets these requirements. Also review the installation
procedures and ensure all the steps were completed properly.
If you are still experiencing difficulties, look at the Modem’s LCD display.
Liquid Crystal Display (LCD)
The LCD is a text-based display that provides valuable information about the Modem’s operation. When
you use the LCD display in conjunction with the BWX Modem Diagnostics Tool monitoring software,
you can troubleshoot signal issues, network connections, and power problems.
Below is a picture of the Modem’s LCD display and the various indications you will see.
CONNECTED
Q
S
CONNECTED
Q
SS
SEARCHING
12
3
4
5
CONNECTED
Q
S
CONNECTED
Q
SS
The CPE
software load
will appear while
searching
CONNECTED
Q
SS
CONNECTED
Q
SS
Q
SSSS
SEARCHINGSEARCHING
12
3
4
5
2
3
4
5
CONNECTED
Q
SS
CONNECTED
Q
SS
Q
SSSS
The CPE
software load
will appear while
searching
The CPE
software load
will appear while
searching

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Chapter 11 Troubleshooting
Liquid Crystal Display (LCD)
The following table defines the indicators that appear on the LCD.
LCD Indicators
1 Searching (blinking flash): The Modem is synching with a Basestation.
Note The active CPE software load will display.
2 Connected: The Modem has locked-on to a Basestation (BS).
3 Activity Indicator:
If both arrows are flashing: There is traffic activity.
If blank:: There is no traffic activity
4 S: Signal Strength Indicator (SSI)
0 bars N/A
1 bars N/A
2 bars < -105 dB
3 bars -105 ≤
-100 dBm
4 bars -100 ≤-95 dBm
5 bars -95 ≤-90 dBm
6 bars -90 ≤-85 dBm
7 bars -85 ≤-80 dBm
8 bars > -80 dBm
5 Q: Quality [Signal-to-Noise Ratio (SNR)]
0 bars N/A
1 bars N/A
2 bars < 11 dB
3 bars 11 ≤12 dB
4 bars 12 ≤13 dB
5 bars 13 ≤14 dB
6 bars 14 ≤15 dB
7 bars 15 ≤19 dB
8 bars ≥19 dB