Cisco DPC3848 Instruction Manual

Step 3
Synchronize your modem:
This synchronization may take approximately 10 minutes to complete.
a. Wait until the following three indicator lights on the front of your
modem are blinking: DS, US, and ONLINE.
b. Please proceed to Step 4 when the three indicator lights on the
modem are blinking.
c. If you do not see the correct indicator light pattern, please refer to the
troubleshooting section of this guide.
Note: If a modem rmware upgrade is required, the modem will
automatically detect this and the indicator light timing sequence will start
a second time.
Instructions for
installing and activating
your AC DPC3848
wireless Internet modem
Before you begin
Please read the following instructions before proceeding with your
installation.
Step 1
Take note of the following information, which will be required to activate
your modem.
• Modem serial number
• Modem MAC address number
• Choose a name for your personal wireless network (SSID) –
Max. 32 characters
• Choose a password for your personal wireless network –
Max. 63 characters
The serial number (S/N) and the MAC address are on the back of the
modem as shown:
Please enter the information here before starting:
Modem’s serial number:
              
Modem’s MAC address number:
             
Step 2
Modem Connection:
a. Locate an active unused coaxial
walljack.
b. Connect the coaxial cable provided in
the box from the wall outlet to the modem’s coaxial wall jack at the
rear of your modem.
c. Connect the modem’s power cord to a power outlet and to the power
supply socket at the rear of your modem. This will start the modem
synchronization process.
MAC Address
Serial number
Front view of
theequipment
Rear view of
theequipment
Cable connector
Power
DS
US
Online
2.4G
5G
Power
connector

05-2016
Step 4
Activate your modem:
a. To activate your modem, call the Cogeco Technical Support Centre at 1-888-767-7577.
b. An agent will help you complete your activation.
c. Your modem will be active when the three indicator lights, DS, US, and ONLINE, are blinking
d. If you do not see the correct indicator light pattern, please refer to the troubleshooting section of this guide.
Step 5
Wireless Internet Connection Validation:
a. To validate your Internet connection, log on to your wireless network using your computer, tablet, or mobile phone.
b. Access the Internet using a web browser.
c. Verify that:
i. Indicator light "2.4G" on the front of your modem is blinking when this Internet access point is operational and data is being transferred.
ii. Indicator light "5G" on the front of your modem is blinking when this Internet access point is operational and data is being transferred.
d. Congratulations! Your personal wireless network is now functional.
e. In case of error, refer to the troubleshooting section.
Step 6
Congure your Webmail:
To access your email from any location, please visit our website at www.cogeco.ca, select the Webmail tab, and follow the instructions to register. Your
webmail address helps to keep you updated on exclusive promotions and notications. It also provides access to My Account for eBilling, monitoring
internet usage and making changes to your Cogeco packaging.
Troubleshooting
Step Error Cause Solution
Connecting your modem No Coaxial outlet Call Cogeco's Internet technical support at
1-888-767-7577
Synchronizing your modem No indicator lights Electric power problem Check that the electrical outlet is functional.
The "DS" and "US" indicators
blink in unison twice per second
Timing error Call Cogeco's Internet technical support at
1-888-767-7577 to conrm whether the
equipment is potentially defective.
The "DS" indicator is blinking, or
the "DS" and "US" indicators are
blinking but not at the same time
as the “ONLINE” indicator.
No signal on the wire cable. The
jack may not be active and may
not be connected to Cogeco's
network.
1. Attempt to synchronise using another
cable outlet in your residence. If the
plug’s location is not convenient for you,
please mention this to the agent when
you call for activation. We will send a
technician to activate the selected outlet.
Installation fees may apply.
2. If trying a different outlet does not work,
call Cogeco's Internet technical support
at 1-888-767-7577.