Cisco Linksys ATA User manual

Quick Guide for Linksys ATA
Document Date: 08/01/13
Document Version: 1.0d

Quick Guide Content
Linksys ATA
Initial Installation & Setup.................................................................. 3
Get a cordless phone........................................................................................................... 3
Setup the cordless phone..................................................................................................3
Setup the ATA ......................................................................................................................... 3
Orientation ..............................................................................................................................3
Usage.................................................................................................... 4
Answering the Phone..........................................................................................................4
Voicemail ..................................................................................................................................4
Transfer a Call (Announced) ..............................................................................................4
Transfer a Call (Blind-Not Announced) ......................................................................... 5
Conference Call (Three-Way Calling)............................................................................. 5
Call Park..................................................................................................................................... 5
Park Pick-up............................................................................................................................. 5
Shared Call Appearance Special Usage section........................................................ 5
Troubleshooting .................................................................................. 6
ATA Reboot ..............................................................................................................................6
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This cordless solution is very easy to use with a little training. You
can do many of the functions that are available on a full desktop
phone utilizing feature access codes (FAC.)
Get a cordless phone
You can use any consumer grade cordless phone. It may be a digital
phone, but it for a standard phone line or POTS (Plain Ordinary
Telephone Service.) You are
responsible for purchasing
the cordless telephone. The
best case is to avoid a cordless
phone with a built in answering
machine. This can interrupt
Masergy services from working
properly.
You may or may not have these
features based on the phone
you choose.
•One to two lines. (needs Masergy conguraon.)
•Headset jack
•Speaker phone
•Mute buon
•Adjustable Volume
•Oponal or uploadable ring tones
Setup the cordless phone
Follow the manufacturer recommendations for setup and charging instructions.
Setup the ATA
If you get the ATA from Masergy, it will come preconfigured to work on a DHCP enabled network.
For help with this see ATA config guide on our website.
Connect using enclosed instructions.
• Ethernet to router or wall jack.
• Phone line to phone.
• Lastly Power supply to outlet.
We will refer to your cordless phone in this document as
phone.
You may use this phone as your only phone. This setup is called Standard Use .
OR
You may have a full desk phone that shares the same number as your cordless phone. This setup is
called Shared Call Appearance (SCA) The Soundpoint IP Polycom desk phone will be referred to as
Polycom phone.
Orientaon
The phone you have may vary. But it will have two or three buttons that we will refer to in this
guide. Please find them on your phone.
1. There is usually a hang up, end, or off button.
2. There is an answer, on, or talk button.
3. There is a flash button. Talk and Flash may be the same physical button.
Depending on display size and phone settings, you may not see the Call Waiting Caller ID. (Check
manufacturer guide .)
Linksys ATA
Initial Installation & Setup
1-800-942-4700 masergy.com

Answering the Phone
ToAnsweracall:
•Press answer buon.
ToAnswerasecondcall:
•While on a call, you will hear a call waing tone.
•Press the Flash buon to answer.
This will put the first call on hold automatically.
Togobacktothefirstcall:
•Press the Flash buon again.
ToputaCallonHold
•Press the Flash buon.
It is a good idea to utilize park instead of hold. (see below.)
Voicemail
•Ask your system administrator to be sure the voicemail is
enabled, to get the voice mail portal # and default password.
•For more informaon, see www.Masergy.com Support page
for more informaon.
•The rst me you call your voicemail, you need to set up a
new passcode and record your spoken name. Simply follow
the prompts.
•You’ll know you have a message if your message light is
blinking (subject to phone sengs.)
ToCheckvoicemailmessages
Fromyourphone:
•Press Talk
•Press *62#
•Enter your passcode and press #.
•If you do not listen to and save or delete all messages, the light will not be
automacally disabled.
Fromanyphone:
•Dial the voice portal telephone number.
•Press *.
•Enter your extension, passcode and press #.
Note: To clear the message waiting indicator, Press Talk, *99#.
Transfer a Call (Announced)
ToTransferacall,whileonthephone:
•Press the Flash key.
•Dial the extension or phone number you want to transfer the call to
•If needed, press # aer the digits.
•When the second party answers, tell them who is on the line.
•Press the End key to connect the two pares.
•If they do not want the call, wait for them to hang up. Press Flash to return to speak to
the caller. If you do not wait you will connect everyone together.
Note: An announced transfer is recommended when transferring to a mobile phone. A
blind transfer can sometimes go directly to mobile voice mail.
Linksys ATA
Usage
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Transfer a Call (Blind-Not Announced)
ToBlindTransferacall,whileonthephone:
•Press the Flash key.
•Press the extension or phone number you want to transfer
the call to
•If needed, press # aer the digits.
•Press the End key.
ToTransferacalldirectlytoaVoicemailwhileonacall:
•Press the Flash key.
•Press *55
•Press the extension you want to transfer the call to
•Press #.
•Press the End key.
Conference Call (Three-Way Calling)
ToMakea3WayCall:
•Dial the rst number or receive rst call
•Press the Flash Key. The rst call is automacally put on hold.
You get a dial tone.
•Dial the second number, if needed press #.
•Once the second caller has answered, Press the Flash key
again and everyone is together on a Three Way Call.
When you press End the other two calls will remain connected.
Call Park
Call Park is a “nonexclusive Hold” It puts a call on hold that can be picked up anywhere at
the company. (Not a transfer) A call can be parked by anyone at any extension and then
the call picked up from any extension. Once a call has been parked your phone is free for
other calls. You should have overhead paging to utilize Call Park most efficiently. Only
one call can be parked at any extension. If the parked call has not been picked up after a
set period of time, the call will ring back to the phone where the call was answered and
parked from. This timer can be set by your group administrator.
Whileonthecallyouwanttopark
•Press the Flash key.
•Press *68#.
•Dial the Extension (of the person the call is for.)
•Press #, hang up.
•Instant Message or Page the person on overhead paging to let them know there is call
parked at their extension.
Park Pick-up
Topickupanycallparkedatanyextension.
•Press the Talk buon.
•Press *88#
•Enter the extension where the call was parked.
•Press #.
Shared Call Appearance Special Usage secon
If you plan to use your cordless phone in conjunction with your Polycom phone, you’ll
need special setup and licensing from Masergy.
The cordless phone works the same as above. If you’d like to switch between lines use the
Pull softkey or dial *11.
Linksys ATA
1-800-942-4700 masergy.com

ATA Reboot
Periodically, the phone may require a user reboot.
Reasons for this include accepting a new configuration or new
software upgrade.
Unplugging and re-plugging in the power to your phone is NOT a
reboot for this setup. You must unplug the power to the Linksys
ATA. Wait ten seconds and then plug in the power supply again.
Note: The reboot process is complete when three or four lights
blink blue or green.
It is normal to see red lights on the ATA during a reboot process.
If you have red lights on the ATA after 30 seconds, please contact
customer service.
Linksys ATA
Troubleshooting
1-800-942-4700 masergy.com