Cisco UNIFIED COMMUNICATIONS UC320W Instruction Manual

Cisco Small Business
Unified Communications UC320W
ADMINISTRATION
GUIDE

© 2011 Cisco Systems, Inc. All rights reserved. 78-19371-01 Rev. B0
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a partnership relationship between Cisco and any other company. (1005R)

Cisco Unified Communications UC320W Administration Guide 3
Contents
Chapter 1: Welcome 9
System Requirements 9
Optional Equipment and Services 10
Getting Started with the Cisco UC320W 11
Getting Started - Introductory Tutorial 11
Getting Started - Network Topology 11
Getting Started - Firmware and Cloud Services 11
Getting Started - LAN Devices 12
Configuration Module Overview 13
Navigation for a New Configuration 13
Data Entry in the Configuration Module 14
Saving a Session 15
Loading a Saved Session or an Applied Configuration 15
Backing Up and Restoring the Configuration 16
Critical Updates 17
Features of the Help System 18
Sending Feedback to Cisco 18
Logging Out 18
Chapter 2: Site 19
Region 19
System Access 20
Administrative User 20
Remote Access 20
Automatic Maintenance 21
Maintenance Window 21
USB Backup 22

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Contents
Chapter 3: Telephony 23
Devices 23
General Information and Options for Devices 23
Adding and Removing Cisco SPA8800 IP Telephony Gateways 24
Adding and Removing IP Phones and Side Cars 24
PBX/Key System 26
PBX 26
Key System 26
Blend 27
Day/Night Features 27
Call Scheduling 27
Select Schedule Behavior 28
Internal Dialing 31
Extension Length 31
Allowed Dial Patterns 31
Extensions for System Features 32
Music 33
Chapter 4: Ports and Trunks 34
Line (FXO) Ports 34
General Information and Options 34
Settings for FXO Ports 35
Troubleshooting Tools for FXO Trunks 35
FXO Gain Settings 35
FXO Impedance Matching 36
FXS Ports 37
SIP/BRI Trunks 37
About SIP/BRI Trunks 37
Adding and Removing SIP/BRI Trunks 38
SIP Provider Settings 38
Mediatrix Gateway Settings 40

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Systemwide SIP Parameters 40
Outbound Trunks 41
Chapter 5: Users/Phones 43
Users 43
General Information and Options 43
Settings for User Records 44
Other Data Entry Options 44
Assign Phones 46
About the Phone Assignments 46
Managing Phone Assignments 46
Chapter 6: Extension Buttons 48
Shared FXO Lines 48
Features of a Shared FXO Line 48
General Information and Options for Shared Lines 49
Settings for Shared FXO Lines 50
Selecting Members for Shared FXO Lines 51
Shared Extensions 52
Features of Shared Extensions 52
General Information and Options for Shared Extensions 53
Shared Extension Settings 53
Selecting Members for Shared Extensions 54
Additional Extensions 55
General Information and Options for Additional Extensions 55
Settings for Additional Extensions 56
Chapter 7: Call Routing 57
Call Paging 57
External Paging 57
Paging Groups 58

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Hunt Groups 59
Features of Hunt Groups 59
General Information and Options for Hunt Groups 60
Hunt Group Settings 60
Selecting Members for Hunt Groups 61
Auto Attendant 62
Settings for AA Menus 62
Buttons for AA Menus 63
Setting Up Prompts 64
Settings for AA Prompts 64
Using the AA Prompts Recorder 66
Inbound Calls 67
General Information and Options for Inbound Routing 67
Settings for Routing Groups 67
Specifying Phone Numbers with Different Destinations 68
Chapter 8: User/Group Features 69
Call Forwarding 69
Voicemail to Email 70
Phone Buttons 71
General Information and Options for Phone Buttons 71
Settings for Phone Buttons 72
Phone Button Labels 74
Directory 75
Chapter 9: Network 77
Topology 77
WAN 77
LAN 80
General Information and Options for LAN Settings 80
Data VLAN and Voice VLAN Settings 80

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Wireless 81
Port Forwarding 82
General Information and Options for Port Forwarding 82
Settings for Port Forwarding 83
Chapter 10: Apply Changes 84
Site Summary 84
Apply Configuration 85
Chapter 11: Status Module 86
Quick View 86
Devices 87
Networks 89
DHCP Clients 90
Voicemail 91
External Trunks 92
External Call Records 92
Troubleshooting 93
Chapter 12: How Do I 95
Appendix A: Installation Options for the Unified Communications System 102
Wall Mounting 103
Optional Power Cord Retention Kit 105
Appendix B: Installing Phones and Attendant Consoles 106
Phone Connections 107
Cisco SPA301 Connections 107
Cisco SPA303 and SPA500 Series Connections 108

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Installing a Desk Stand (Optional) 109
Mounting a Phone to a Wall (Optional) 110
Attaching and Installing the Wall Mount Bracket Kit 110
Reversing the Handset Retention Tab 115
Connecting the Power 117
Connecting a Phone to the Network 117
Connecting a Phone with an Ethernet Cable 117
Connecting a Cisco SPA525G/G2 Model Phone to the UC320W Wireless
Voice Network 117
Connecting a PC to a Phone (Optional) 119
Upgrading the Phone Firmware 119
Connecting Attendant Consoles 119
Appendix C: Where to Go From Here 124

1
Cisco Unified Communications UC320W Administration Guide 9
Welcome 1
The Cisco UC320W Configuration Utility helps you to configure your Unified
Communications System quickly and easily.
The dynamic user interface has two modes to help you to install, configure, and
manage your Unified Communications System.
•Initial setup: When you create a new configuration, the user interface
makes it easy to connect to services, install the equipment, and configure
the features for your site. First you use the Getting Started menu to
complete the essential installation tasks. Then, in the Configuration module,
the interface guides you step by step through the configuration process. As
you work, you also can access the Status menu to view information.
•Ongoing management: When you work from an applied configuration, the
user interface makes it easy to monitor and maintain the Unified
Communications System. The Quick View page provides an overview of the
status. Use the links in the Quick View page and in the navigation tree to
view detailed information about the network, the devices, and the telephony
system. You also can view call detail records and system logs. You also can
access the Configuration menu to review or modify the settings.
System Requirements
•Computer with a web browser. Cisco recommends Internet Explorer
version 7 or later or Firefox version 3.6 or later. For best results, set the
screen resolution to 1024x768 or higher.
•Adobe Flash Player version 10.1 or later.
•Cisco SPA300 Series or Cisco SPA500 Series IP phones. You can have up
to 24 users. This count includes all IP phones and all enabled FXS ports on
Cisco SPA8800 IP telephony gateways. Note: The built-in FXS port on the
Cisco UC320W also can be configured for a user and does not count
toward the 24-user limit.

Welcome
Optional Equipment and Services
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•Power adapters for the phones, as needed. Cisco SPA300 Series phones
always require power adapters. Cisco SPA500 Series phones can receive
power from a Power over Ethernet switch.
•Ethernet cables to connect IP phones and computers.
•For wireless operation, securely connect the antennas to the base unit.
Signal loss can result if an antenna is not seated properly.
•Internet service.
•Voice over IP service or analog phone service.
Optional Equipment and Services
•Secure router for Internet access: Cisco recommends using a secure router,
such as a Cisco SRP500 Series Services Ready Platform or a Cisco SA500
Series Security Appliance.
•Additional ports for IP phones and network devices: You can add ports by
connecting a Cisco ESW500 Series Power over Ethernet Switch to a LAN
port. Other switches may be used but may require configuration of VLAN
and QoS set tings ( Voic e VLAN 100, default voice VL AN subnet 10.1.1.1).
More information is available in the Cisco UC320W Smart Designs. Note: An
Ethernet hub is not recommended for use in a Voice over IP network.
•Additional ports for analog devices and analog phone lines: You can add up
to two Cisco SPA8800 IP telephony gateways with 4 FXO ports and 4 FXS
ports. All enabled FXS ports on the gateways count toward the 24-user
limit. Note: The built-in FXS port on the Cisco UC320W also can be
configured for a user and does not count toward the 24-user limit.
•ISDN BRI service: Install up to two Mediatrix 4400 Digital Gateways.
Connect the Cisco UC320W and the BRI gateways to a secure router such
as a Cisco SA500 Series Security Appliance. Application notes are
available with the Cisco UC320W technical documentation on cisco.com.
•Power cord retention kit: To prevent accidental removal of the power cord,
you can install the supplied power cord retention kit. Remove the screw
next to the power port. Connect the clamp to the power cord. Insert the
screw and install it onto the Cisco UC320W.
Note: For best results, install the latest firmware for any network devices, such as
routers and Ethernet switches, before proceeding.

Welcome
Getting Started with the Cisco UC320W
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Getting Started with the Cisco UC320W
The Getting Started menu provides access to essential tasks. Especially if you are
a new user of this tool, it is strongly recommended that you click each link and
perform each task in the specified order. A new window will display more
information about the selected task. Experienced users may choose to skip tasks.
After completing the final step to connect the LAN devices, you can click the
Begin configuration button to proceed into the Configuration module.
Getting Started - Introductory Tutorial
You can launch the tutorial from the Getting Started menu or the Help menu near
the top right corner of the window. If you are using the configuration utility for the
first time, you may find it helpful to watch this short video to become familiar with
the features. After viewing the video, close the pop-up window.
Getting Started - Network Topology
Choose your network topology. To view more information about an option, position
your mouse pointer over the pointer icons on the screen. Choose your topology,
enter any required settings, and then click Apply Now. The Cisco UC320W will
reboot as the settings are applied. Depending on the topology changes, you may
need to align your PC with new network addressing. You also may need to
reconnect to the configuration utility by entering a new LAN IP address into the
web browser.
Caution: This task is especially important if you are installing the Cisco UC320W
in a network where another device acts as the DHCP server. IP address conflicts
will result if two DHCP servers exist on the same network. If you have another
DHCP server, be sure to complete this task before you connect any LAN devices.
Getting Started - Firmware and Cloud Services
Configure your Internet connection to enable access to the web. Although you can
click Skip and complete this step later, it is recommended that you enable your
Internet connection immediately.
When your Internet connection is enabled, the Cisco UC320W Configuration Utility
accesses the following types of Cloud Features:
•Additional Help menu items, such as Small Business Support Community

Welcome
Getting Started with the Cisco UC320W
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•Additional top-level menu items running Cloud Applications, such as a
Feedback form
•A Cloud Application that runs automatically and may perform any of the
following functions:
-Offers firmware upgrades that you can install with the click of a button
-sends notifications providing helpful information for UC320W
administrators
-remotely administers PMF files
-collects system information, such as configuration files (excluding
passwords), installed firmware, PMF files, and language settings
WAN Settings
WAN Type: Choose the type of Internet connection that is required by your
service provider. Then enter the information for the selected WAN type. (A DHCP
connection is made automatically.) Refer to the information provided by your
service provider for your Internet service account. For information about the fields
on the screen, you can position your mouse pointer over a field to view a tooltip.
After entering your settings, click Apply Now to apply the settings immediately.
If you want to upgrade the firmware by using a file from your PC, click Upgrade
from your PC, and select the file.
Getting Started - LAN Devices
At this point in the Getting Started process, you can install the phones, Cisco
SPA8800 IP telephony gateways, and computers. Use Ethernet cables to connect
these devices directly to the Cisco UC320W LAN ports, or connect an Ethernet
switch to a LAN port and then connect the devices to the LAN ports of the switch.
After the devices are detected, status information appears on the screen. This
process may take some time.
When you are finished connecting devices, click All Devices Connected.
Note: Cisco recommends using a Cisco ESW500 Series Ethernet Switch with
Power over Ethernet. Other switches may be used but may require configuration
of VLAN and QoS settings. The default Voice VLAN is VLAN 100. The default Voice
VLAN Subnet is 10.1.1.x. For more information about deployment options, see the
Smart Designs.

Welcome
Configuration Module Overview
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Caution: If you are using another device as the DHCP server for your LAN, do not
connect devices until you complete the Network Topology task.
Configuration Module Overview
In the Configuration module, the interface guides you step by step through the
configuration process. Before you begin, you should read the information below to
become familiar with the navigation and data entry features.
IMPORTANT: The settings are not applied to the devices until you apply the
configuration. If you close the configuration module without applying the
configuration or saving your settings, any unsaved changes are abandoned.
Navigation for a New Configuration
•Order of tasks: When creating a new configuration, you must proceed
through the steps in the prescribed order. Click Next to advance to the next
step, or click Back to return to the previous page. Use the links in the
navigation tree to return to any page that you viewed previously. Links are
unavailable for pages that you have not yet viewed.
•Omitting steps: On most configuration pages, if you are unsure or not ready
to enter the settings, you can click Next to skip that step. You can return to
those tasks in later sessions, as needed. Error messages will appear if you
attempt to skip a required step.
•Navigation tree icons: Icons appear in the navigation tree to indicate the
status of each configuration task:
-Blue flag: Changes were made.
-Red X: There are validation errors on this page. You cannot apply the
configuration until all errors are fixed.
•Summary pages: At the end of each section, a Summary page appears.
You can review the settings from each page within the section. Hyperlinks
make it easy to jump to a page and change the settings. The system
automatically saves your settings after you click Next.
•Auto-Save for a new configuration: For a new configuration, the system
automatically saves your settings as you advance from each Summary
page. You also can save your session by clicking the Save button in the
menu bar.

Welcome
Configuration Module Overview
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•Returning to the Getting Started menu: Until you apply the configuration,
you can return to the Getting Started menu by clicking the Getting Started
button in the menu bar.
•Starting over: To restart in initial setup mode, click the New button in the
menu bar. Note: Creating a new configuration will reinitialize your
configuration settings. To reset the Cisco UC320W to the factory default
settings, press and hold the Reset button for 10 seconds.
•Viewing the Status pages: To view system status information, click the
Status button in the menu bar.
Data Entry in the Configuration Module
•Show/hide buttons: To simplify the display, some features are hidden until
you need to use them. As you start entering information on a page,
additional features may appear. Several pages include buttons that you can
click to show or hide fields.
•Scrolling: On some pages, you may need to use the vertical or horizontal
scroll bars to view all of the fields.
•Required fields: Required fields are indicated by an icon next to the field
name.
•Errors: If you omit required information or enter invalid information, an error
message appears. A red X icon also appears next to the field and in the
navigation bar next to the name of the configuration page. You can click the
Next button to continue without fixing the errors, but you will not be able to
apply the configuration until the errors are resolved.
•Applying a new configuration: At the end of the initial setup process, the
Apply Configuration page appears. If any errors appear, resolve them. Then
apply the configuration and wait for all devices to restart with the new
settings. Your settings are not applied to the devices until you complete this
task.
•Working from an existing configuration: After applying a configuration,
you can view the Status pages or use the Configuration module to review
and update your settings. When you are ready to apply your changes, click
the Apply Configuration link near the lower right corner of the page, or click
the Apply Changes > Apply Configuration link in the navigation tree. If any
errors appear, resolve them. Then apply the configuration and wait for all
devices to restart with the new settings. Your settings are not applied to the
devices until you complete this task.

Welcome
Configuration Module Overview
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Saving a Session
If you need to close the configuration utility before applying your configuration,
you can save your session. The session file includes the settings that you have
entered, but does not include voicemail messages, recorded prompts, FXO gain
settings, or Platform Management Files. Click the Save button in the menu bar.
Then choose one of the options described below.
•Save Session to Device: Choose this option to save the current unapplied
configuration as a file on the Cisco UC320W. Enter a Description, and then
click Save.
•Save Session to File: Choose this option to save the current unapplied
configuration as a file on your PC. Then click Save. When the pop-up
window appears, save the file on your PC.
Note:
•The administrator username and password are not saved in this procedure
and therefore are not overwritten when you load a saved session.
•Recorded prompts and voicemail messages are not saved with your
session. These files are saved only when you create a full site backup by
using a USB key. For more information see the
Backing Up and Restoring the
Configuration
section below.
•You can restore a saved session by using the Load button. For more
information, see the
Loading a Saved Session or an Applied Configuration
section below.
•In this process, you are not applying the configuration to the devices, but
are saving files that you can work from in future sessions, if needed.
Loading a Saved Session or an Applied Configuration
To resume a saved session or to reload the currently applied configuration from
the device, click the Load button in the menu bar. Then choose one of the options
described below.
•Resume session from device: Choose this option to resume a session that
was saved to the Cisco UC320W by using the Save button. You also can
restore a file that was saved by the Auto-Save feature. After you click the
Resume session from device option, choose a saved session or Auto-Save
file from the drop-down list. Then click Load.

Welcome
Configuration Module Overview
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•Load applied configuration from the device: This option allows you to
abandon your unsaved changes and reload the currently applied settings
into the configuration utility for editing. After you choose this option, click
Load.
•Resume session from a saved file: Choose this option to resume a session
that was saved to your PC by using the Save button. Click the radio button,
and then click Choose File to select the file from your PC. Finally, click Load.
Note: The existing administrator username and password are not saved in the
session file and therefore are not overwritten when you reload a session. Continue
to log on with your current username and password.
Backing Up and Restoring the Configuration
You can save the currently applied configuration as a file on your PC, or you can
create a full site backup including the site configuration, recorded prompts, and
voicemail messages by using a USB key. You easily can restore a saved
configuration or a full site backup.
As a best practice, you should save the configuration or create a full site backup
before you make significant changes in your configuration. Then if you are
unhappy with your changes, you easily can restore the previous configuration.
IMPORTANT: After restoring a configuration file, log in, and then re-apply the
configuration.
Note:
•To allow file transfers, temporarily disable the pop-up blocker in your web
browser's Internet options.
•The Full Site Backup option is available only after you have applied a
configuration.
•Voicemail access is interrupted while the backup is being saved. Therefore,
Cisco recommends performing this procedure during a period when users
and callers are unlikely to require voicemail access.
To back up or restore the configuration, click the Backup/Restore link near the top
right corner of the configuration utility window. In the Backup/Restore window,
choose one of the options described below.
Note: Due to the large file size, do not use a wireless connection to back up the
configuration.

Welcome
Configuration Module Overview
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•Restore Site Configuration: Choose this option to restore a site
configuration that you saved by using the Save Site Configuration option.
After you choose this option, click Choose File. Choose a saved tar.gz file
from your PC or network drive. Finally, click Restore.
•Restore Full Site Backup from USB: Choose this option to restore and
apply a full site backup file, including all settings, recorded prompts, and
voicemail messages. This option is available after you insert a USB key into
the USB1 or USB2 slot. The USB key must be in FAT32 format. NTFS is not
supported. If both USB slots have USB keys, two drop-down lists appear.
Choose a file, and then click Restore from USB. Note: Restoring voicemail
messages may take minutes to hours, depending on the amount of
voicemail.
•Save Site Configuration: Choose this option to save your configuration,
including all settings but not including voicemail messages, recorded
prompts, FXO Gain settings, or Platform Management Files. After choosing
this option, click Save. When the download pop-up window appears, save
the file on your PC. Tip: The file name indicates the date and time of the
backup.
•Save Full Site Backup to a USB Key: Choose this option to save a full site
backup file, including all settings, voicemail greetings, voicemail messages,
Auto Attendant prompts, FXO gain settings, and platform modification files.
This option is available after you insert a USB key into the USB1 or USB2
slot. The USB key must be in FAT32 format. NTFS is not supported. If both
USB slots have USB keys, select the USB slot where you want to save the
file. Then click Save to USB.
Critical Updates
After you log in, you may see a Critical Update Available message. This Cloud
Services message indicates that a recent firmware update is available. You can
upgrade immediately by clicking the Upgrade button. If you want to review your
settings or save a site backup before upgrading, you can click the Upgrade Later
button. In this case, an Update Available link will appear near the top right corner
of the configuration utility window. When you are ready, click the link to open the
Critical Update Available window, and proceed with the upgrade.
Note: For best results, close other browser windows first. When other browser
windows are open, the browser may display memory errors.

Welcome
Configuration Module Overview
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Features of the Help System
•Tooltips: For help with a field, button, or tab, position your mouse pointer
over the object. Information appears in a tooltip.
•Page Help (if applicable): To view information about the current page, click
the question mark icon near the top right corner of the page. To hide the
Help, click the icon again.
•System Map: The System Map is a reference tool that indicates the devices
and services that you are configuring on the current page. Near the top right
corner of each configuration page, click the map icon to display the System
Map. To hide the map, click the icon again.
•Additional Help resources: To access the complete Help table of contents,
the introductory video, and other Help resources, use the Help link near the
top of the configuration utility window.
Sending Feedback to Cisco
Cisco welcomes feedback from our customers. To send your comments and
suggestions, click the Feedback link near the top right corner of the window. This
link appears after cloud (WAN access) features are enabled. Then choose a
Category, and type your comments in the Issues or suggestions box. Also take a
moment to provide a Rating for this configuration utility. Finally, click Send.
Logging Out
To log out immediately, click the Log Out link near the top right corner of the
window. Any unsaved changes are abandoned.

2
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Site 2
In the Site section of the Configuration module, you configure the regional settings,
system access, and automatic backups.
Region
Use the Configuration > Site > Region page to specify your region, regional dial
plan option (if available), and time zone.
Note: Internal Dialing plan settings, such as extension length and digits for outside
lines, are set on the Internal Dialing page.
•Region: Select your region. This setting determines the language for the
text on the phone screen, the default prompts for the Auto Attendant and
the Voicemail Pilot, the regional dial plan, and the regional call processing
tones.
•Dial Plan: If multiple options are available for your region, choose from the
drop-down list. For example, in North America, you can choose a 7-digit or a
10-digit dial plan. Complete any additional fields that appear.
•Default Area Code: If you chose the North American 7-digit dial plan, enter
the area code for your site.
•Time Zone: Choose the time zone for your site.
•Use Daylight Savings: Check this box if you want the system automatically
to adjust the clock for daylight savings time.

Site
System Access
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System Access
Use the Configuration > Site > System Access page to update the administrator
username and password. Optionally, enable access to this utility from the WAN
and the wireless network.
Note:
•Changes in the username and password take effect after you apply a
configuration.
•The configuration utility allows only one session at a time.
Administrative User
To change the username and password, click the Change administrator
username/password button. Then enter the following information:
•Admin Username: Enter a username for the system administrator. The first
character must be a letter. The following characters are valid: A-Z a-Z 0-9
!*_.( ) Neither
cisco nor admin is allowed in any form.
•Password: Enter a password for the system administrator. The password
must begin with a letter and is case sensitive. Neither
cisco nor admin is
allowed in any form. To help prevent unauthorized access, you should use a
strong password that includes lowercase and uppercase letters and
numbers.
•Confirm Password: Enter the same password again, for confirmation. The
passwords must match.
Remote Access
•Enable remote management of the Cisco UC320W via HTTPS: Check
this box to allow access to the configuration utility from the WAN side of the
Cisco UC320W. After enabling this option, you can access the configuration
utility from the WAN by entering the Cisco UC320W WAN IP address and
the port number, as shown in the following example:
https://
WAN_ipaddress:8080
. Keep the default port number shown, or enter
another port number. As shown in the example, a port number is required
when entering the address.