Cisco Webex User manual

Webex Desk Camera User Guide
First Published: 2021-02-15
Last Modified: 2021-09-30
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CONTENTS
Your Camera 1
CHAPTER 1
About the Webex Desk Camera 1
New and Changed Information 2
Camera Hardware 2
Additional Help and Information 4
Cisco One-Year Limited Hardware Warranty Terms 5
Set Up Your Camera 7
CHAPTER 2
Setup Overview 7
Best Practices 7
Connect Your Camera 8
System Requirements of the Camera App 10
Install the Webex Desk Camera App 11
Use Your Camera with Webex Apps 13
CHAPTER 3
Use Your Camera for Webex Meetings and Calls 13
Stop or Resume Your Video During a Webex Call or Meeting 14
Set Your Camera as the Default Video Device for Webex App 14
Set the Microphone on Your Camera as the Default Microphone for Webex App 15
Use Your Camera with the Camera App 17
CHAPTER 4
Record a Video 17
Take a Snapshot 18
Configure the Video Image Settings 18
Flip the Video Image 22
Use Digital Zoom 22
Webex Desk Camera User Guide
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Mute the Microphones 23
Adjust the Microphone Volume 23
Specify the Media File Directory 24
Maintain Your Camera 25
CHAPTER 5
Firmware Upgrade 25
Upgrade the Camera Firmware with the Camera App 25
Upgrade the Camera Firmware on Cisco Accessory Hub 26
Reset the Camera Settings 27
Camera App Update 28
Update the Camera App (Version 2.2) 28
Update the Camera App (Version 2.3 and Later) 29
View Camera Information 30
Camera Logs 30
Collect Logs with the Camera App 30
Collect Camera Logs with Cisco Accessory Hub 31
Collect Camera Logs with Webex App 32
Collect Camera Logs with Webex Meetings 32
Troubleshoot Your Camera 33
My Computer Doesn't Recognize the Camera 33
I Can't See My Preview on Webex App or Webex Meetings 34
Video Quality is Poor 34
Accessory Hub Can't Detect the Camera 35
Product Safety and Security 37
CHAPTER 6
Safety and Performance Information 37
External Devices 37
UL Warning 37
Product Label 38
Compliance Statements 38
Compliance Statements for the European Union 38
CE Marking 38
Compliance Information for Japan 38
FCC Compliance Statements 38
Webex Desk Camera User Guide
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Contents

FCC Part 15.19 Statement 38
FCC Part 15.21 Statement 39
FCC Receivers and Class B Digital Statement 39
Cisco Product Security Overview 39
Important Online Information 39
Webex Desk Camera User Guide
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Contents

Webex Desk Camera User Guide
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Contents

CHAPTER 1
Your Camera
•About the Webex Desk Camera, on page 1
•New and Changed Information, on page 2
•Camera Hardware, on page 2
•Additional Help and Information, on page 4
•Cisco One-Year Limited Hardware Warranty Terms, on page 5
About the Webex Desk Camera
Figure 1: Webex Desk Camera
The Webex Desk Camera is a USB web camera for video conferencing, video streaming, and video recording.
The camera provides up to 4K Ultra HD video and high-definition audio.
With multiple options for resolution and frame rate, the camera meets the use cases with Webex App, Webex
Meetings, Cisco Jabber, and all popular third-party video conferencing and video streaming apps. The autofocus,
face detection, and 10x digital zoom enhance your video experience for meeting and video streaming.
The camera has a privacy shutter. You can use it to turn off the video stream and block the camera lens when
the device isn't in use.
Webex Desk Camera User Guide
1

The camera has two Omni Directional Microphones with noise-canceling features, providing audio input for
calls, meetings, and recordings.
The camera supports Windows Hello for secure login to your system.
The adjustable clip with a tripod screw thread offers mounting flexibility on a laptop, an external display, a
tripod, or a desk stand in various open office spaces, huddle rooms, and home offices. The two USB cables
shipped with the camera allow easy connection to computers or devices with fully functional USB-A or USB-C
ports.
The Webex Desk Camera app works with the camera and allows you to record videos, take snapshots, customize
the camera settings, and upgrade the firmware.
For more technical specifications, see Webex Desk Camera Data Sheet.
New and Changed Information
The following information is new or changed for each firmware release.
Table 1: New and Changed Information for Firmware Release 2.4(1)
New or Changed ContentFeature
Configure the Video Image Settings, on page
18
Added Best Overview and Saturation setting
Table 2: New and Changed Information for Firmware Release 2.3(1)
New or Changed ContentFeature
Stop or Resume Your Video During a Webex Call or Meeting,
on page 14
Added procedures for controlling your video
during meetings.
Upgrade the Camera Firmware with the Camera App, on page
25
Updated the camera firmware upgrade steps.
Update the Camera App (Version 2.2), on page 28
Update the Camera App (Version 2.3 and Later), on page 29
Updated the camera app update steps.
Camera Hardware
The figures below show the front, back, and bottom of the camera. Use this information to familiarize yourself
with the hardware features before you use your camera.
Webex Desk Camera User Guide
2
Your Camera
New and Changed Information

Figure 2: Webex Desk Camera front view
Table 3: Hardware Components on the Front
DescriptionComponent
Supports video stream and static snapshots.1. RGB camera
Indicates the camera status:
• Solid green for 1.5 seconds: camera is booting.
• Solid green: RGB camera is in use.
• Off: RGB camera is in standby mode or the shutter is closed.
2. LED indicator
Supports Windows Hello via the IR sensor.3. IR camera
Indicates the IR camera status:
• Flash red: The IR camera is in use by Windows Hello.
• Off: The IR camera is not in sue.
4. IR LED
The audio input channel of the camera. You can mute the audio or adjust
the input volume from the Webex Desk Camera app.
5. Microphones
Turns the video stream on or off and blocks the camera lens when closed
to protect privacy.
6. Shutter
Webex Desk Camera User Guide
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Your Camera
Camera Hardware

Figure 3: Webex Desk Camera back view
Table 4: Hardware Components at the Back
DescriptionComponent
The USB cable plugs into this port to connect the camera to a computer.7. USB-C port
Supports multiple mounting options on flat surfaces or on top of displays.
The adjustable hinges provides flexible angles.
8. Camera base and clip
Figure 4: Webex Desk Camera bottom view
Table 5: Hardware Component at Bottom
DescriptionComponent
Use the 1/4"-20 screw thread to mount the camera to a tripod.9. Tripod screw thread
Additional Help and Information
If you have questions about the functions available on your camera, contact your administrator.
The Cisco website (https://www.cisco.com) contains more information about the camera.
• For release notes, quick reference guide, and user guide, go to https://www.cisco.com/c/en/us/support/
collaboration-endpoints/webex-desk-camera/model.html#%7Etab-documents.
Webex Desk Camera User Guide
4
Your Camera
Additional Help and Information

• For Help articles, go to https://cisco.com/go/webexcamhelp.
Cisco One-Year Limited Hardware Warranty Terms
Special terms apply to your hardware warranty and services that you can use during the warranty period.
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software,
is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
Webex Desk Camera User Guide
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Your Camera
Cisco One-Year Limited Hardware Warranty Terms

Webex Desk Camera User Guide
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Your Camera
Cisco One-Year Limited Hardware Warranty Terms

CHAPTER 2
Set Up Your Camera
•Setup Overview, on page 7
•Best Practices, on page 7
•Connect Your Camera, on page 8
•System Requirements of the Camera App, on page 10
•Install the Webex Desk Camera App, on page 11
Setup Overview
Connect your Webex Desk Camera to your computer so that you can use it with the video conferencing and
video streaming apps.
Install the Webex Desk Camera app to record videos, take snapshots, configure the camera settings, and
maintain your camera.
Related Topics
Connect Your Camera, on page 8
System Requirements of the Camera App, on page 10
Install the Webex Desk Camera App, on page 11
Best Practices
Keep these limitations in mind when you set up and use your Webex Desk Camera.
• Your device needs a dry and well-ventilated space. Webex Desk Camera operates at 32° to 104°F (0° to
40°C).
• Don't expose the device to water or liquids as they could damage your camera.
• Keep the USB drivers on your computer up to date.
• Make sure the USB port that you connect your camera to provides both power delivery and data transfer.
• Use the camera in appropriate lighting. A bright backlighting or front lighting may cause underexposure
or overexposure on your video image. If you can't change the lighting, then you manually adjust the
brightness with the Webex Desk Camera app.
Webex Desk Camera User Guide
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• The privacy shutter on your camera turns the video stream on and off. Slide the shutter right or left to
turn the video stream on and off, instead of disconnecting and reconnecting your camera.
• When using your camera with an application on your computer, close the other applications that may
use the camera at the same time. Your camera supports one application on Windows, and more than one
application on Mac OS at a time.
•For optimal performance of the Best Overview feature, make sure that you're centered in the frame before
you enable this feature.
• The camera has an IR sensor for Windows Hello. Don't block the sensor.
• Gently wipe your camera with a dry and soft cloth on the surface and the front panel. Rough materials
may scratch the front panel and affect image clarity.
Connect Your Camera
Your camera gets power from the computer through the USB cable. It's shipped with a USB-A and a USB-C
cable. Use the cable that fits the USB port on your computer.
You can mount your camera on your computer, on a display screen, on a desk stand or on a tripod, and
participate in a video call or meeting.
Procedure
Step 1 Open the camera clip.
Step 2 Adjust the camera.
a) Place your camera on the top edge of your computer display and close the clip until the camera is steady.
Refer to the bottom arrow of the previous figure.
b) Lift the back end of the camera to adjust the angle. Refer to the top arrow of the previous figure.
Webex Desk Camera User Guide
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Set Up Your Camera
Connect Your Camera

Step 3 Connect your camera to your computer with one of the provided USB cables.
Figure 5: Connection for the Camera Mounted on a Computer
Figure 6: Connection for the Camera Mounted on a Display Screen
You can also mount your camera on a tripod, as needed. If you have a separate tripod, refer to its manual for
information about how to mount your camera on the tripod.
Webex Desk Camera User Guide
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Set Up Your Camera
Connect Your Camera

Figure 7: Mount the Camera on a Tripod
Related Topics
Install the Webex Desk Camera App, on page 11
Upgrade the Camera Firmware with the Camera App, on page 25
System Requirements of the Camera App
The following list shows the computer system requirements for using the Webex Desk Camera app. You
should confirm that your computer meets or exceeds these requirements before you install the camera app.
• Minimum operating system requirements:
• Windows 10 with Universal C Runtime
• Mac OS X 10.12
•CPU: [email protected] GHz / [email protected] GHz Intel processor, or a processor with the equivalent processing capabilities
• RAM: 8 GB or more
• Hard drive space for media file storage
• USB 2.0 port (4K resolutions require a USB 3.0 or USB-C port.)
Related Topics
Install the Webex Desk Camera App, on page 11
Update the Camera App (Version 2.2), on page 28
Webex Desk Camera User Guide
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Set Up Your Camera
System Requirements of the Camera App

Install the Webex Desk Camera App
The Webex Desk Camera is designed to function out of the box with the default settings. You can customize
the settings with the Webex Desk Camera app to meet your network or video image requirements.
Before you begin
The Webex Desk Camera app supports Windows and Mac OS. Make sure that your computer meets or exceeds
the minimum requirements. For the system requirements, see System Requirements of the Camera App, on
page 10.
Procedure
Step 1 Download the app installer for your computer operating system. Do any of the following actions:
• Go to Cisco Accessory Hub and download the installation file from Accessory Apps.
Select the version compatible with your operating system to download.
Webex Desk Camera User Guide
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Set Up Your Camera
Install the Webex Desk Camera App

• Go to Cisco Software Download and download the latest version that is compatible with your operating
system. Login is required for downloading.
Step 2 Double-click the executable file to start the installation.
Step 3 Follow the onscreen instructions to complete the installation.
Related Topics
Update the Camera App (Version 2.2), on page 28
Use Your Camera with the Camera App, on page 17
Webex Desk Camera User Guide
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Set Up Your Camera
Install the Webex Desk Camera App

CHAPTER 3
Use Your Camera with Webex Apps
•Use Your Camera for Webex Meetings and Calls , on page 13
•Stop or Resume Your Video During a Webex Call or Meeting, on page 14
•Set Your Camera as the Default Video Device for Webex App, on page 14
•Set the Microphone on Your Camera as the Default Microphone for Webex App, on page 15
Use Your Camera for Webex Meetings and Calls
You can use your camera with Webex and Webex Meetings for video sessions so that other participants can
see you. You can select your camera either before you join a meeting or during a meeting.
Before you begin
• Close any apps that may use your camera.
• Connect your camera to your computer.
Procedure
Step 1 Choose your camera as the video input device.
a) Click the dropdown arrow on the Stop video or Start video button.
b) Choose Cisco Webex Desk Camera.
Step 2 (Optional) Choose the microphone integrated in your camera as the audio input channel.
a) Click the dropdown arrow on the Mute or Unmute button.
b) Choose Microphone (Cisco Webex Desk Camera).
Related Topics
Use Your Camera with Webex
Specify the Media File Directory, on page 24
Webex Desk Camera User Guide
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Stop or Resume Your Video During a Webex Call or Meeting
You use the privacy shutter on the camera to turn your video stream on or off during a Webex call or meeting.
When you close the shutter, the video stops and the meeting participants see your profile picture. The video
resumes when you reopen the shutter.
You can also control your video from the meeting app. When you stop the video, your camera stops broadcasting
and the camera LED turns off. Turn the video back on, and the camera starts to broadcast your video again.
Procedure
Step 1 To turn off your video, do one of the following actions:
• Slide the shutter to the left.
• Click Stop video from Webex or Webex Meetings.
Step 2 To resume your video, do one of the following actions:
• Slide the shutter to the far right.
• Click Start video from Webex or Webex Meetings.
Set Your Camera as the Default Video Device for Webex App
You can configure Webex App to use your Webex Desk Camera as the default camera for video calls or
meetings.
Before you begin
Connect your camera to your computer.
Procedure
Step 1 Click your profile picture and choose Settings >Video.
Step 2 Choose Cisco Webex Desk Camera from the Camera dropdown list.
Step 3 Check the Enable HD check box to make your video clearer.
Webex App automatically adjusts the video resolution based on your internet connection speed and
your computer capabilities.
Note
Step 4 (Optional) Click Change Virtual Background and choose a blurred o virtual background to use.
Step 5 Click Save.
Related Topics
Set the Microphone on Your Camera as the Default Microphone for Webex App, on page 15
Webex Desk Camera User Guide
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Use Your Camera with Webex Apps
Stop or Resume Your Video During a Webex Call or Meeting