Cisco 500 Series Operator's manual

Quick Start Guide
Cisco Small Business
500 Series Wireless Access Point
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2 Cisco Small Business WAP500 Series Wireless Access Point
Welcome
Thank you for choosing the Cisco Small Business WAP551 or WAP561
Wireless Access Point. The Cisco WAP551 is a single-radio, selectable-
band, 450Mbps data rate 802.11n access point, and the Cisco WAP561 is
a dual-radio variant of the Cisco WAP551.
This guide is designed to familiarize you with the general layout of the
access point, describe how to deploy the device in your network, and
describe how to configure the device. Your access point has more features
and functionality than what is described in this guide. For additional
information, see the Administration Guide. A link to the Administration
Guide is found in “Where to Go From Here” on page 11.
Package Contents
•Wireless Access Point
•Mounting kit
•This Quick Start Guide
•Product CD
•Ethernet Cable
Before You Begin
Before you begin the installation, make sure that you have the following
equipment and services:
•A computer with Browser support for:
– Internet Explorer v7.0 or later
– Chrome v5.0 or later
– Firefox v3.0 or later
–Safariv3.0orlater
•Tools for installing the hardware
•One or more Ethernet network switches with PoE
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Cisco Small Business WAP500 Series Wireless Access Point 3
Cisco WAP551 and WAP561 Wireless-N
Access Point Features
Front Panel
The front panel of the devices consists of three lights: Power, WLAN, and
LAN. For full descriptions of the colors of the lights and their indications,
see “Verifying the Hardware Installation”.
A Kensington lock slot is found under the lights.
Back Panel
The back panel of the devices has an RJ-45 Ethernet Port. Use the
Ethernet port to power your device using PoE. It is an auto-sensing,
Gigabit Ethernet (802.3) port used to connect your WAP devices to
network devices, such as computers, routers, or switches. Cisco strongly
recommends using Category 5e or better cable for Gigabit
connectivity.
Side Panel
The side panel of the devices has a Reset button. See “Rebooting the
Devices or Returning them to their Factory Default Settings” for
information on the Reset button.
Default Settings
If you are using a Cisco Small Business RV Series router, the default range
for the DHCP assigned address is from 192.168.1.100 to 192.168.1.254. Any
device connecting to the same LAN will be assigned an IP address in this
range.
Parameter Default Value
Username cisco
Password cisco
LAN IP Address DHCP address assigned
by server
Fallback LAN IP 192.168.1.245
Subnetwork Mask 255.255.255.0
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4 Cisco Small Business WAP500 Series Wireless Access Point
Mounting the Cisco WAP551 and WAP561
Wireless-N Access Points
You can place your access point on a desktop, or mount it on a wall or
ceiling.
Placement Tips
• Ambient Temperature—To prevent the access point from overheating,
do not operate it in an area that exceeds an ambient temperature of
104°F (40°C).
•AirFlow—Both side panels have vents which must be unobstructed to
prevent overheating.
• Mechanical Loading—The device should be level, stable, and secure
to prevent it from sliding or shifting out of position.
Wall and Ceiling Mounting
The Cisco WAP551 and WAP561 can be wall or ceiling-mounted. There is
a mounting kit packed with your device. The kit is designed to install your
device to the wall or the ceiling.
The mounting bracket has some flexibility so that you can reuse existing
holes drilled for a Cisco WAP121 or WAP321 device. The installer can
remove the Cisco WAP121 or WAP321 and mount the Cisco WAP5xx.
The dimensions for the mount kit screws are as follows:
WARNING Insecure mounting might damage the device or cause injury.
Cisco is not responsible for damages incurred by insecure wall
or ceiling mounting.
17.8 to 8.3 mm/
.31 to .33 in
221.8 to 22.3 mm/
.86 to .88 in
35.5 to 6.0 mm/
.22 to .24 in
417.5 to 18.2mm/
.69 to .72 in
3
1
2
4
3
196243

Cisco Small Business WAP500 Series Wireless Access Point 5
To mount the WAP device to a wall or ceiling:
STEP 1Determine where you want to mount the device. Verify that the
surface is smooth, flat, dry, and sturdy.
STEP 2Drill two pilot holes into the surface 2.75 inches (70 mm) apart for
your Cisco WAP device.
STEP 3Insert a screw into each hole, leaving a gap between the surface
and the base of the screw head.
STEP 4Place the upper slots of the bracket over the screws, adjust the
screws accordingly, and slide the bracket down until the screws fit
snugly into the slots.
STEP 5Using the bracket as a template, drill two more holes for the lower
screws.
STEP 6Insert a screw into each lower hole.
STEP 7Slide the WAP device into the bracket, placing the cable through
the break-out tab found in the back of the bracket.
Connecting the Cisco WAP551 and
WAP561 Wireless-N Access Points
The default configuration of the device has the Wi-Fi radio turned off. You
must perform the initial configuration using a wired Ethernet connection. To
connect the device to the wired network:
STEP 1Connect the Ethernet cable to the Ethernet port of a switch, a router,
or a PC.
STEP 2Connect the other end of the network Ethernet cable to the
Ethernet port of the wireless access point.
After installation, all lights should be active. Refer to Verifying the
Hardware Installation, page 6 for details about the different lights on each
switch.
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6 Cisco Small Business WAP500 Series Wireless Access Point
Verifying the Hardware Installation
To verify the hardware installation, complete the following tasks:
•Check the cable connections.
•Check the state of the indicator lights.
NOTE If you need help resolving a problem, visit the Cisco Small Business
Support Community at www.cisco.com/go/smallbizsupport.
Label Activity Description
Power Off The device has no power.
Solid Green The device is powered on. Normal operation.
Flashing Green Upgrading firmware or acquiring an IPv4
address.
Solid Red Booting or firmware upgrade failed.
WLAN Off Wireless is disabled, for both Radio 1 and
Radio 2 wireless networks
Solid Green Wireless Radio 1 is in use.
Solid Amber Wireless Radio 2 is in use.
Solid Blue (WAP561 only) Wireless Radios 1 and 2 are
operating in concurrent mode.
Flashing Transmitting or receiving data.
LAN Off No Ethernet link.
Solid Green GE Ethernet link is active.
Solid Amber FE Ethernet link is active.
Flashing Transmitting or receiving data.
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Cisco Small Business WAP500 Series Wireless Access Point 7
Getting Started with the Configuration
To configure the wireless access points, follow these steps to access the
Wizard and then the web-based configuration utility from your computer.
STEP 1Connect the wireless access point to the same network (IP subnet)
as your computer. The factory default IP address configuration of
the access points is DHCP. Make sure your DHCP server is running
and can be reached.
See “Incorrect IP Address” on page 9 for troubleshooting
information, or if you do not have a DHCP server.
STEP 2Locate the IP address of the wireless access point.
a. The wireless access points can be accessed and managed by
Cisco Small Business network tools and services including the
Cisco FindIT Network Discovery Utility that enables you to
automatically discover all supported Cisco Small Business
devices in the same local network segment as your computer.
You can get a snapshot view of each device or launch the
product configuration utility to view and configure the settings.
For more information, see www.cisco.com/go/findit.
b. The wireless access points are Bonjour-enabled and
automatically broadcast their services and listen for services
being advertised by other Bonjour-enabled devices. If you
have a Bonjour-enabled browser, such as Microsoft Internet
Explorer with a Bonjour plug-in, or the Apple Mac Safari
browser, you can find the wireless access point on your local
network without knowing its IP address.
You can download the complete Bonjour for Internet Explorer
browser from Apple’s Web site by visiting
http://www.apple.com/bonjour/.
c. Locate the IP address assigned by your DHCP server by
accessing your router/DHCP Server; see your DHCP server
instructions for information.
STEP 3Launch a web browser, such as Internet Explorer or Mozilla Firefox.
STEP 4In the Address field enter the default DHCP address and press the
Enter key.
STEP 5Enter the default user name of cisco and password of cisco in the
User Name and Password fields.
STEP 6Click Login. The Wireless Access Point Setup Wizard appears.
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8 Cisco Small Business WAP500 Series Wireless Access Point
STEP 7Follow the Setup Wizard instructions to finish the WAP device
installation. We strongly recommend you use the Setup Wizard for
the first installation.The Setup Wizard turns on the Wi-Fi radio,
allowing you to connect wirelessly. For more advanced
configurations, see the Administration Guide. A link to the
Administration Guide is found in “Where to Go From Here” on
page 11.
Congratulations, you can now start using your wireless access point.
Suggested Next Steps
In case of an error while installing, try the following troubleshooting
procedures:
Troubleshooting
If you cannot display the configuration utility, you can test the ability of the
computer to communicate with the device by using ping. To use ping on a
computer running Windows:
STEP 1Verify that the Cisco WAP551 or WAP561 is powered on and the
lights indicate the appropriate links.
STEP 2Locate the device’s IP address. While there are different ways to
locate your device’s IP address, this procedure uses Cisco FindIT.
a. If you have previously downloaded Cisco FindIT, open Internet
Explorer and launch Cisco FindIT. For more information on
downloading Cisco FindIT, see www.cisco.com/go/findit.
b. In the Cisco FindIT display, place your mouse over the device’s
name. The device IP address is displayed along with other
device information.
STEP 3Open a command window by using Start > Run and enter cmd.
STEP 4At the Command window prompt enter ping and the device IP
address. In this example, we pinged 192.0.2.10.
If successful, you should get a reply similar to the following:
Pinging 192.0.2.10 with 32 bytes of data:
Reply from 192.0.2.10: bytes=32 time<1ms TTL=128
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Cisco Small Business WAP500 Series Wireless Access Point 9
If it fails, you should get a reply similar to the following:
Pinging 192.0.2.10 with 32 bytes of data:
Request timed out.
Possible Cause of Failure
Devices Can’t Connect using Wi-Fi
•Complete the Setup Wizard. The Wi-Fi radio on the device is turned off
by default, and the Setup Wizard activates it. For users who do not wish
to use the Setup Wizard, log into the device using a Category 5e
Ethernet cable, and activate the Wi-Fi radio manually. See the
Administration Guide for details on activating the Wi-Fi radio.
No Power
•Power up the switch and your computer if they are turned off.
•Make sure your PoE switch is powered on and the lights indicate that
you have a link. See “Verifying the Hardware Installation” on page 6.
•Verify that the devices on your network are not plugged into a
switchable outlet.
Bad Ethernet Connection
•Check the state of the indicator lights. See “Verifying the Hardware
Installation” on page 6.
•Check the Ethernet cable to ensure that it is firmly connected to your
devices. Devices connected by the Ethernet cable can include the WAP
device, and routers, any switches, and your computer.
•Verify the connected switch has auto-negotiation enabled. The access
point and the switch need the same negotiation parameters set.
Bad Image
After a new firmware installation, if the Power light is flashing quickly,
contact system support; see “Where to Go From Here” on page 11.
Incorrect IP Address
The most likely cause of connectivity failure is an incorrect IP address. The
Web browser may be pointed to the wrong IP address, or your computer
may be configured with an IP address that is not in the same subnet as the
device.

10 Cisco Small Business WAP500 Series Wireless Access Point
Because the factory default IP address configuration is DHCP, make sure
that your DHCP server is running and can be reached. You may need to
disconnect and reconnect the devices for them to discover their new IP
addresses from the DHCP server. You can then query the DHCP server for
the new IP address. See Step 2 of “Getting Started with the
Configuration” on page 7 for more information on how to find the DHCP
address.
If the wireless access points do not receive a DHCP response (there is no
DHCP server on your network) after 60 seconds, the access points will
fallback to the following default static IP address: 192.168.1.245 and a
default mask of 255.255.255.0. To reach that IP address, be sure that your
computer is on the 192.168.1.xxx network.
Rebooting the Devices or Returning them
to their Factory Default Settings
To reboot your device:
•Unplug your Ethernet connection for three seconds and plug it back in.
or
•With the power on, press the Reset button with an opened paperclip for
less than three seconds, or until the lights go off.
– When all the lights go off, release the Reset button.
– Release the Reset button as soon as the lights go off, or you will
restore the device to factory default settings and lose your
configurations.
To reset the device to factory default settings:
•To restore the device to the factory default settings, with the power on,
press-and-hold the Reset button with an opened paperclip for more
than 10 seconds.
– All of the lights will go off.
– Release the Reset button when power light turns on.
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Cisco Small Business WAP500 Series Wireless Access Point 11
Where to Go From Here
Support
Cisco Small Business
Support Community
www.cisco.com/go/smallbizsupport
Cisco Small Business
Support and Resources
www.cisco.com/go/smallbizhelp
Phone Support Contacts www.cisco.com/en/US/support/
tsd_cisco_small_business
_support_center_contacts.html
Cisco Small Business
Firmware Downloads
www.cisco.com/go/smallbizfirmware
Select a link to download firmware for Cisco
Small Business Products. No login is
required.
Downloads for all other Cisco Small Business
products, including Network Storage
Systems, are available in the Download area
on Cisco.com at www.cisco.com/go/
software (registration/login required).
Cisco Small Business
Open Source Requests
www.cisco.com/go/
smallbiz_opensource_request
Product Documentation
Cisco Small Business
WAP551 and WAP561
Administration Guide
www.cisco.com/go/500_wap_resources
Cisco Small Business
Power Adaptors
Go to www.cisco.com/go/wap_accessories
and select the Resources tab. Scroll down to
Technical Documentation.
Cisco Small Business
Cisco Partner Central
for Small Business
(Partner Login Required)
www.cisco.com/web/partners/sell/smb
Cisco Small Business
Home
www.cisco.com/smb
9

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USA
www.cisco.com
Small Business Support, Global: www.cisco.com/go/sbsc
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