Clear-Com Eclipse ICS 1016E User manual

Page 1
Eclipse®ICS 1008E/1016E
Intercom Panels
User Guide
Part Number:399G222 Rev A
Date: April 10, 2017
User
Guide

Page 2
Document Reference
ICS 1008E/1016E Intercom Panels
Part Number: 399G222 Revision: A
Legal Disclaimers
Copyright © 2017 HME Clear-Com Ltd.
All rights reserved.
Clear-Com and the Clear-Com logo are trademarks or registered trademarks of HM
Electronics, Inc.
The software described in this document is furnished under a license agreement and may
be used only in accordance with the terms of the agreement.
The product described in this document is distributed under licenses restricting its use,
copying, distribution, and decompilation / reverse engineering. No part of this document
may be reproduced in any form by any means without prior written authorization of Clear-
Com, an HME Company.
Clear-Com Offices are located in California, USA; Cambridge, UK; Dubai, UAE; Montreal,
Canada; and Beijing, China. Specific addresses and contact information can be found on
Clear-Com’s corporate website:
www.clearcom.com
Clear-Com Contacts
Americas and Asia-Pacific Headquarters
California, United States
Tel: [phone]
Email: CustomerServi[email protected]
Europe, Middle East, and Africa Headquarters
Cambridge, United Kingdom
Tel: [phone]
Email: CustomerServi[email protected]
China Office
Beijing Representative Office
Beijing, P.R.China
Tel: [phone]

Page 3
1Operation ............................................................................................6
1.1 Introduction ....................................................................................6
1.2 Description .....................................................................................6
2Installation........................................................................................17
2.1 Equipment mounting ...................................................................... 17
2.2 Wiring .......................................................................................... 17
2.3 Mains ac power.............................................................................. 18
2.4 Adjustments ................................................................................. 19
2.5 Configuration ................................................................................ 20
3Maintenance ......................................................................................21
3.1 Panel reset ................................................................................... 21
3.2 Troubleshooting............................................................................. 21
3.3 Servicing ...................................................................................... 23
3.4 Service items for ICS-1016E............................................................ 24
4Specifications ....................................................................................26
4.1 ICS-1008E/1016E panel.................................................................. 26
5Glossary ............................................................................................28
6Warranty ...........................................................................................32
6.1 Limited warranty ........................................................................... 32
7FCC Compliance .................................................................................36

Page 4
Safety instructions
For your safety, it is important to read and follow these instructions before
operating an ICS-1008E/1016E intercom panel.
WARNING: To reduce the risk of fire or electric shock, do not expose an ICS-
1008E/1016E intercom panel to rain or moisture. Do not operate an ICS-1008E/1016E
intercom panel near water, or place objects containing liquid on it. Do not expose an
ICS-1008E/1016E intercom panel to splashing or dripping water.
(2) For proper ventilation, make sure ventilation openings are not blocked.
Install the ICS-1008E/1016E according to the directions in the Installation
Chapter of this manual.
(3) Do not install an ICS-1008E/1016E intercom panel near a heat source such
as a radiator, heat register, stove, or other apparatus (including amplifiers) that
produces heat. Do not place naked flame sources such as candles on or near a
panel.
(4) Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades, with one blade wider than the other. A grounding-
type plug has two blades and a third grounding prong. The wide blade or the third
prong is provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
(5) Protect the power plug from being walked on or pinched particularly at
plugs, convenience receptacles, and the point where they exit from the panel
chassis.
(6) Only use attachments/accessories specified by Clear-Com Communication
Systems.
(7) Unplug the ICS-1008E/1016E panel during lightning storms or when
unused for long periods of time.
(8) Refer all servicing to qualified service personnel. Servicing is required
when:
The ICS-1008E/1016E panel has been damaged in any way, such as when
a power-supply cord or plug is damaged.
Liquid has been spilled or objects have fallen into the ICS-1008E/1016E
panel chassis.
The ICS-1008E/1016E panel has been exposed to rain or moisture.

Page 5
The ICS-1008E/1016E panel does not operate normally.
The ICS-1008E/1016E panel has been dropped.
Please familiarize yourself with the safety symbols in Figure 1-1. When you see
these symbols on an ICS-1008E/1016E intercom panel, they warn you of the
potential danger of electric shock if the station is used improperly. They also refer
you to important operating and maintenance instructions in the manual.
This symbol alerts you to the presence of uninsulated dangerous voltage within
the product's enclosure that might be of sufficient magnitude to constitute a risk
of electric shock. Do not open the product's case.
This symbol informs you that important operating and maintenance instructions
are included in the literature accompanying this product.
This symbol alerts you to the presence of
uninsulated dangerous voltage within the
product's enclosure that might be of sufficient
magnitude to constitute a risk of electric
shock. Do not open the product's case.
This symbol informs you that important
operating and main- tenance instructions are
included in the literature accompanying this
product.
Figure 1-1 Safety Symbols
CAUTION

Page 6
1Operation
1.1 Introduction
This chapter describes the features and functions of the ICS-1016E and ICS-
1008E panels used with Eclipse systems. Panel operators can use this manual
after the Eclipse system has been correctly installed and configured. For
installation information, see the chapter on installation in this manual, for
troubleshooting and maintenance information, see the maintenance chapter and
for programming information, see the Eclipse Configuration System (ECS)
manual.
1.2 Description
The ICS-1016E, ICS-1008E, and EXP-1016E each require 1 RU (1.75-in.) of
mounting space on a rack panel.
The ICS-1016E has 30 talk/listen and the ICS-1008E has 14 talk/listen buttons.
Each also has six function buttons and the following features:
back-lit, bi-color LED buttons illuminate at different levels to indicate
conditions
individually programmable buttons can be designated as talk, listen, or
talk with listen
individually adjustable listen levels
momentary/latching buttons can be individually programed as momentary
only
answer-back button
call-waiting tallies
controls for sidetone, microphone gains, page override, and speaker mute
programming via a configuration computer or the ICS-2003E Master
Intercom Panel.
1.2.1 ICS-1016E/ICS-1008E front-panel controls and indicators
The panels are identical, except for their number of talk/listen buttons. Each panel
has the following front-panel controls and indicators, unless indicated otherwise:

Page 7
panel microphone connector
headset connector
30 talk/listen buttons (ICS-1016E)
14 talk/listen buttons (ICS-1008E)
answer-back button
clear button
six function buttons
intercom volume control.
Figure 1-1: ICS-1016E Front Panel
Figure 1-2: ICS-1008E Front Panel
Note: For convenience and ease of use, you can print out labels for panel keys from the
EHX configuration software. Open EHX and navigate to
Matrix>Configuration>Panels>Panel XX (where Panel XX is the required ICS
panel). Find Print Keys at the top of the configuration screen towards the right
side.

Page 8
Panel Microphone Connector
This connector allows panel operators to use a panel microphone (see “Panel Mic”
on page 1-5). Plugging in a panel microphone will initially cause the panel to
switch to panel-microphone operation and will turn the headset microphone off.
Headset Connector
The headset connector provides a front-panel connection for a headset. Plugging
in a headset will initially cause the panel to switch to
headset-microphone operation and will turn the speaker off. Unplugging the
headset will cause the panel to switch to panel-microphone operation and will turn
the speaker on.
Talk/Listen Buttons
Each talk/listen button can be programmed through the configuration program or
an appropriately configured ICS-2008E Master Intercom Panel as a talk (red),
listen (yellow), or talk with listen (red). The button color will be dim to indicate it
has a programmed label and is available for selection. When selected it will
become bright to indicate it is active.
Following are descriptions of what the panel’s other indicators mean.
Communication-Error Indicator
If the ICS-1016E/ICS-1008E should lose data communication with the matrix
frame, the talk/listen buttons will flash bright red at a slow rate. When data
communication is restored, the panel will automatically return to normal
operation.
Monitoring/Eavesdropping Indicators
If any other panel begins monitoring a panel, a beep (the monitoring-alert tone)
will sound at the panel.
To inhibit the monitoring-alert tone, use the “Configure-Local Preferences” menu
in the configuration program.
Call-Waiting Indicator
If a panel calls another panel with a button programmed for that label, the button
will rapidly flash bright red. This flashing is a call-waiting tally. To answer the
incoming call, push the indicated talk/listen or the “Ans Back” button. The call-

Page 9
waiting tally can be cleared either by answering the call or by letting the answer-
back, auto-clear time, which is set in the configuration program, lapse.
If another panel calls a panel without a button programmed for that label, it will
be placed in the answer-back stack (see “Removing Labels From the Answer-Back
Stack” on page 1-5).
In-Use Tally Indicator
If a talk/listen button is assigned to a label and another panel is currently using
that label, the button will double-flash once per second to indicate the label is in
use. This tally must be specifically enabled from the configuration software.
Telephone Off-Hook Tally Indicator
When a telephone interface is assigned to a talk/listen button, the button will
flash once per second if that telephone is off the hook. This tally must be enabled
from the configuration program.
Radio Receiver Active Tally Indicator
When a two-way radio interface port is assigned to a talk/listen button, the button
will flash once per second when that radio’s receiver is active. This tally must be
enabled from the configuration program.
Panel Connected Tally Indicator
This tally is used when a panel is connected to the frame by a high-speed data
line (such as an ISDN or T1 line) that might be
inactive periodically. The talk/listen button for any such panel will flash once per
second when any such panel is on-line. This tally must be enabled from the
configuration program.
Answer-Back Facility
The “Ans Back” button is used to answer calls to a panel from other panels or
interfaces not assigned to a that panel’s talk/listen buttons. When these calls
arrive:
The “Ans Back” button will flash bright red.
The calling panel’s label will be temporarily assigned to the panel’s “Ans
Back” button.

Page 10
These two conditions will continue until the call is answered, or until the answer-
back, time-out period lapses and the caller’s label is automatically removed. To
answer the call, push the “Ans Back” button. The button will turn bright red,
indicating an active talk path to the caller. The talk path is active for as long as
the button is held down.
Note: The “Ans Back” button cannot be latched; it is a momentary-only function.
To manually remove the caller’s label from the “Ans Back” button, push the
“Clear” button. The label assignment will be removed automatically after the
answer-back, time-out period lapses. If another call (or calls) comes in while
answering a call using the “Ans Back” button:
The user will hear the caller’s voice.
The calling panel’s label will be placed in the panel’s answer-back stack.
To answer the next caller:
1) Release the “Ans Back” button.
2) Push the “Clear” button to remove the current caller’s label.
3) Push the “Ans Back” button to talk to the next caller.
Removing Labels From the Answer-Back Stack
Any label will be automatically removed from the stack if it is not answered within
a certain time interval, which is set by the answer-back, auto-clear time in the
configuration program.
To manually remove a label from the answer-back stack press the “Clear” button.
Clear Button
The “Clear” button, located on the far left in the first row, removes the current
caller’s label from the “Ans Back” button.
Function Buttons
The function buttons are located on the right-hand side of the front panel.
Mic
This button activates the panel or headset microphone, whichever has been
selected with the “Panel Mic” button. The button will be bright yellow when the

Page 11
selected microphone is active, dim yellow when not active, and off when a
microphone is not present. The “Mic” button also is activated when the user
activates a talk button. If the talk is latched, the microphone will remain on after
the call.
Speaker
This button toggles the front-panel speaker between active (bright yellow) and
inactive (dim yellow). If a headset is not attached the “Speaker” button will
default to bright yellow and the panel speaker can not be turned off.
Panel Mic
This button toggles between the panel (bright yellow) and headset (dim yellow)
microphones. If only a panel microphone is attached, the button will default to
bright yellow and cannot be turned off. If a panel microphone is not attached, this
button is off and not functional.
Listen/Call
The “Listen/Call” button has four functions:
activating the listen-level mode
resetting the listen-level settings
sending call signals
releasing auto-answered telephone lines.
Listen-Level Mode
Steps to adjust listen volume:
1) Latch a listen to an audio source.
2) Push (for less than 1 sec.) and quickly release the “Listen/Call” button.
3) The button will turn bright yellow to indicate the function is on and all the
active buttons programmed with listen and/or talk with listen will begin to
flash. In addition, if the two programmable buttons (located under the
“Panel Mic” and “Listen/Call” buttons) are programmed, they will turn from
dim yellow to off.
Note: Only active talk/listen buttons programmed with listen or talk with listen can be
adjusted in listen-level mode.

Page 12
4) Push the appropriate talk/listen button programmed as a listen or talk
with listen. The selected button will turn bright yellow and the
programmable buttons with the up and down arrows will turn dim yellow.
5) Use the up and down arrows on the programmable buttons to increase (up
arrows) or decrease (down arrows) the crosspoint volume of the selected
listen or talk with listen button.
6) To exit, push the “Listen/Call” button or wait for the 3 sec. time-out.
Listen Level Reset
To reset the listen level:
1) Push (for less than 1 sec.) and quickly release the “Listen/Call” button to
activate the listen-level mode. The “Listen/Call” button will turn bright
yellow and the active talk/listen buttons programmed with listen and/or
talk with listen will flash.
2) Push and hold the “Listen/Call” button for 3 sec. to reset the listen level
settings to the default. The active talk/listen buttons programmed with
listen and/or listen with talk will stop flashing and all the programmed
talk/listen buttons will return to their previous states.
3) Release the “Listen/Call” button.
Call Signals
To activate call signals:
1) Push and hold the “Listen/Call” button until it is dim yellow (at least 1
sec).
2) Push the talk/listen button programmed with a talk or talk with listen of
the desired destination’s label. The call signal will be sent each time the
destination’s talk/listen button is pressed.
3) The call-signal mode will time-out after 5 sec. of button inactivity or can
be deactivated by pressing the “Listen/Call” button.
Call signals can be issued to any talk or talk with listen destination assigned to a
panel’s talk/listen buttons. If more than one label is assigned to a button, all

Page 13
labels will receive the signal. If a label is a fixed group, the entire group will
receive the call signal. If the label is a party line, then every panel listening on the
party line will receive the call signal.
Remote Telephone Line Release
This function is available only if specifically enabled in the configuration program.
To hang up a telephone interface left off the hook:
1) Push and hold the “Listen/Call” button for at least 2 seconds until it is
bright yellow to activate the call-signal mode.
2) While holding the “Listen/Call” button, press the talk/listen button
programmed with talk or talk with listen of the desired telephone’s label.
3) Release the “Listen/Call” button.
Note: In addition to hanging up the telephone interface, this will deactivate any audio
path set to the interface from anywhere in the system.
Programmable Buttons
The two programmable buttons, located in the last row on the right-hand side of
the front panel, can be programmed through the
configuration program. In default mode, these programmable buttons increase
(left button) or decrease (right button) the crosspoint volume (see “Listen/Call”
on page 1-5).
The two programming modes are:
Local Exclusive
Allows the user to isolate an assigned talk/listen button by turning off the audio
paths from all other active (brightly lit) talk/listen buttons.
If a talk/listen button programmed as a talk is selected for local exclusive, only
other active talks will be turned off. If a talk/listen button programmed as a listen
is selected for local exclusive, only other active listens will be turned off. If a
talk/listen button programmed as a talk with listen is selected for local exclusive,
all other active talk/listen buttons will be turned off.
To activate this function:

Page 14
1) Push the programmable button programmed with the local exclusive
option. This will turn the button bright yellow and turn off the other
programmable button and the “Listen/Call” button.
2) Push the appropriate programmed talk/listen button. This will turn that
button on brightly and turn off all other active and/or programmed
buttons.
3) To exit this momentary-only function, release the selected talk/listen
button. All buttons will return to their previous state(s).
Note: This function does not work with the “Ans Back” button.
Local Page Override
Allows other panels to hear the user/pager through the individual panels’ speakers
regardless of their speaker on/off status or volume level (see “Page Override
Level Control” on page 1-9).
To activate this function:
1) Push the programmable button programmed for local page override. This
will turn off the other programmable button, the “Listen/Call” button, and
all inactive talk/listen buttons only programmed with listens.
2) Push the appropriate talk/listen button programmed for talk or talk with
listen. This will turn that button bright red and momentarily make
unavailable all the other programmed talk/listen buttons programmed with
talk or talk with listen.
3) To exit this momentary-only function, release the talk/listen button. All
buttons will return to their previous state(s).
Note: This function does not work with the “Ans Back” button.
Intercom Volume Control
This knob sets the volume level for all incoming Matrix frame audio, except for
paging communication (see page 9).
1.2.2 ICS-1016E/ICS-1008E rear-panel connectors and controls
The panels have identical rear-panel connectors and controls. They are:

Page 15
power supply connector
DB-9 female connector
RJ-45 connector
speaker mute level control
page override level control
headset microphone sidetone control
headset microphone gain control
panel microphone gain.
Figure 1-3: ICS-1016E/ICS-1008E Rear Panel
Power Supply Connector
The panels operate with DC power.
DB-9 Female Connector
The female DB-9 connector, labeled Expansion, is used to connect either panel to
an EXP-1016E.
RJ-45 Connector to Matrix
The RJ-45 connector connects the panel to the Matrix frame.

Page 16
Speaker Mute Level Control
This knob adjusts the speaker level when any talk is active at the panel. This
function helps prevent possible feedback. The maximum amount of muting is 15
dB below full volume. If the rear-panel control is set below that level, then muting
will have no effect. When shipped from the factory, the mute level is adjusted to
provide a -6dB attenuation.
Page Override Level Control
This knob adjusts the page override level. Page Override is a special function in
the panel in which the intercom volume defaults to a preset a value or the current
front-panel volume control setting (whichever is higher) when commanded to by
the central matrix. Any fixed group can be assigned the page-override function
through the configuration program. When shipped from the factory, the page
override level is adjusted to the equivalent of half volume.
Headset Microphone Sidetone Control
This knob adjusts the headset sidetone level. Sidetone is the sound of the user’s
voice in his headset. When shipped from the factory, the sidetone is adjusted for
maximum sidetone.
Headset and Panel Microphone Gain Controls
These knobs adjust the gain of the headset and panel microphones. The
preamplifier gain of the panel and headset microphone can be adjusted over a
range of 0 to 20 dB. When shipped from the factory, the headset microphone gain
is set to 10 dB and the panel microphone gain is set to 0 dB.
If two panels are talking to each other at the same time with the panel
microphone gain set to maximum, feedback may occur even if the Speaker Mute
(see “Speaker Mute Level Control” on page 1-9) is set to maximum. In this case,
it will be necessary to turn the panel microphone gain down. Similarly, in some
noisy environments it may be necessary to turn the panel microphone gain down
and have the operator talk more closely into the microphone.

Page 17
2Installation
This chapter describes the installation procedure of the ICS-1016E and ICS-1008E
Panels and their associated EXP-1016E expansion panel. For operation
information, see chapter 1 of this manual; for troubleshooting and maintenance
information, see chapter 3 of this manual and for programming information, see
the Eclipse Configuration System manual.
2.1 Equipment mounting
2.1.1 ICS-1016E/ICS-1008E
Put all intercom panels at a comfortable operational height. Leave at least 2 in. of
clearance at the rear of the panel’s chassis to allow for cable connectors and
access to the rear-panel controls.
2.2 Wiring
2.2.1 ICS-1016E/ICS-1008E
The ICS-1016E/ICS-1008E uses a twisted, 4-pair transmission scheme to connect
it to the frame using the industry standard RJ-45 connector. Refer to the Eclipse
Installation Manual for RJ-45 connector installation and use, and the type of cable
needed for connection between panels and frames.
Each pair of the twisted, 4-pair wire has the following function:
pair 1 transmits analog audio from the matrix port to the panel
pair 2 transmits digital data from the panel back to the matrix card port
pair 3 transmits audio from the panel to the matrix card port
pair 4 transmits digital data from the matrix port back to the panel.

Page 18
Figure 2-1: Matrix Frame to Panel Wiring
2.3 Mains ac power
2.3.1 ICS-1016E/ICS-1008E
The panels have an external DC power supply with a removable AC power cord.
The power supply is “universal,” operating over a voltage range of 90 to 260 VAC
and 45 to 65 Hz. The maximum dissipation is 30 W. A bracket has been provided
to mount this external supply, if necessary.
1
2
3
4
1
2
3
4
Pair2
Pair1
Pair3
Pair4
5
6
7
8
5
6
7
8
RS-422 Receive +
RS-422 Receive -
Audio Receive +
Audio Send +
Audio Send -
Audio Receive -
RS-422 Send +
RS-422 Send -
Matrix Frame End Panel End
ATT-T568B (Modular Jumpers Wired One to One)
1 2 3 4 5 6 7 8
Rear view of connector

Page 19
2.4 Adjustments
2.4.1 ICS-1016E/ICS-1008E
The panels have identical rear-panel controls. They are:
speaker mute level control
page override level control
headset microphone sidetone adjustment
headset microphone gain adjustment
panel microphone gain.
Figure 2-2: ICS-1016E/ICS-1008E Rear Panel
Speaker Mute Level Control
This knob adjusts the speaker level when any talk is active at the panel. This
function helps prevent possible feedback. The maximum amount of muting is 15
dB below full volume. If the rear-panel control is set below that level, then muting
will have no effect. When shipped from the factory, the mute level is adjusted to
provide a -6dB attenuation.

Page 20
Page Override Level Control
This knob adjusts the page override level. Page Override is a special function in
the panel in which the intercom volume defaults to a preset a value or the current
front-panel volume control setting (whichever is higher) when commanded to by
the central matrix. Any fixed group can be assigned the page-override function
through the configuration program. When shipped from the factory, the page
override level is adjusted to the equivalent of half volume.
Headset Microphone Sidetone Control
This knob adjusts the headset sidetone level. Sidetone is the sound of the user’s
voice in his headset. When shipped from the factory, the sidetone is adjusted for
maximum sidetone.
Headset and Panel Microphone Gain Controls
These knobs adjust the gain of the headset and panel microphones. The
preamplifier gain of the panel and headset microphone can be adjusted over a
range of 0 to 20 dB. When shipped from the factory, the headset microphone gain
is set to 10 dB and the panel microphone gain is set to 0 dB.
If two panels are talking to each other at the same time with the panel
microphone gain set to maximum, feedback may occur even if the
Speaker Mute (see “Speaker Mute Level Control” on page 2-4) is set to maximum.
In this case, it will be necessary to turn the panel microphone gain down.
Similarly, in some noisy environments it may be necessary to turn the panel
microphone gain down and have the operator talk more closely into the
microphone.
2.5 Configuration
2.5.1 ICS-1016E/ICS-1008E
Assign each panel’s name and other parameters by using the Eclipse
Configuration System (ECS) program (see the ECS manual for more information).