Clear-Com LQ-2W2 User manual

User Guide
LQ 4.0 User Guide
Part Number: 399G227 Rev B
Date: September 07, 2017

User Guide| LQ Series 4.0
Document reference
LQ Series 4.0 User Guide
399G227 Rev B
Legal disclaimers
Copyright © 2017 HME Clear-Com LtdHME Clear-Com Ltd
All rights reserved
Clear-Com, the Clear-Com logo, and Clear-Com Concert are trademarks or
registered trademarks of HM Electronics, Inc.
The software described in this document is furnished under a license agreement
and may be used only in accordance with the terms of the agreement.
The product described in this document is distributed under licenses restricting its
use, copying, distribution, and decompilation / reverse engineering. No part of this
document may be reproduced in any form by any means without prior written
authorization of Clear-Com, an HME Company.
Clear-Com Offices are located in California, USA; Cambridge, UK; Dubai, UAE;
Montreal, Canada; and Beijing, China. Specific addresses and contact information
can be found on Clear-Com’s corporate website: www.clearcom.com
Clear-Com contacts:
Americas and Asia-Pacific Headquarters
California, United States
Tel: [phone]
Email: [e-mail]
Europe, Middle East, and Africa Headquarters
Cambridge, United Kingdom
Tel: [phone]
Email: [e-mail]
China Office
Beijing Representative Office
Beijing, P.R. China
Tel: [phone]
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User Guide| LQ Series 4.0
Table of contents
1 Overview 8
1.1 About LQ 8
1.2 The LQ product line offers: 8
1.3 2-wire features 9
1.4 4-wire features 9
1.5 4-wire + GPIO features 9
1.6 Example applications: 2-wire connections 10
1.7 Example applications: LQ to matrix connections 11
1.8 Example applications: Radio connections (GPIO) 14
1.9 LQ and LQ-R series models 16
2 Powering your LQ 19
2.1 Using the power supply unit (PSU) 19
2.2 Using Power over Ethernet (PoE) with 2-port units 20
2.3 Power 2-wire beltpacks from the Partyline 21
2.4 Reboot system 21
3 Core Configuration Manager (CCM) walkthrough 22
3.1 How to Access the Core Configuration Manager (CCM) 22
3.2 Overview 22
3.3 Device 25
3.4 Network 27
3.5 Linking 28
3.6 Ports 31
3.7 Roles 39
3.8 Assignments 40
3.9 Accounts 43
4 Basic set up (LAN) 45
4.1 Setting up your LQ environment within a LAN 45
4.2 Creating a Link-Group 48
4.3 Using Channels to route audio 51
5 Front panel interface 53
5.1 How to access front panel menu options. 54
5.2 Programming network details from LQ device front screen 54
6 Linking 57
6.1 What is a Link-Group? 57
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User Guide| LQ Series 4.0
6.2 About Linking 58
6.3 The Link-Master role 59
6.4 The Link-Member role 60
6.5 How to link LQ units over a firewall 61
6.6 How to remove a device from a Link-Group 63
7 About Channels and using them to route audio 64
7.1 About Channels 64
7.2 Channel or 4-wire direct? 65
7.3 How many Channels can I use? 65
7.4 Connecting audio sources and routing them 66
7.5 Audio configuration for a Direct connection 67
7.6 Changing a Channel label 68
8 Interface port configuration 71
8.1 Call signaling and Remote Mic Kill (RMK) 71
8.2 2-wire specific port options 71
8.3 4-wire specific port options 71
8.4 4-wire + GPIO specific settings 72
8.5 GPIO action triggers (4-wire + GPIO and IVC-32 ports) 72
8.6 IVC-32 specific port settings 72
8.7 Port settings 73
8.8 VOX (audio-gating) 73
9 Network settings (IP) 74
9.1 Dynamic Host Configuration Protocol (DHCP) 74
9.2 DHCP or Static IP addressing? 74
9.3 Static IP configuration 74
9.4 Link-local environments 76
9.5 Accessing an LQ unit when in link-local mode 76
10 Internet connectivity 78
10.1 Port-forwarding 78
11 Clear-Com Eclipse matrix connections 79
11.1 How to create virtual ports and connect to a matrix 79
12 What are Networked Control Events and how do I use them? 83
12.1 About Networked Control Events 83
12.2 How to set up Networked Control Events 83
12.3 Examples of when to use Networked Control Events 86
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User Guide| LQ Series 4.0
12.4 Types of GPI (input) trigger 89
12.5 GPIO port pinout 90
12.6 GPIO: Examples and step-by-step set up 91
13 Session Initiation Protocol (SIP) connectivity 98
13.1 What is SIP? 98
13.2 Examples of LQ-SIP 98
13.3 LQ-SIP standalone 98
13.4 LQ-SIP and Clear-Com Eclipse matrix systems 100
13.5 Connecting matrix systems using LQ-SIP (long range) 101
13.6 Program LQ-SIP standalone 101
13.7 Program LQ-SIP and Clear-Com Eclipse 107
13.8 How to use SIP calls 116
Line Release option (MVX card) 118
Off-Hook Tally (IVC card) 119
13.9 SIP and the Internet 120
14 LQ to HelixNet connectivity 123
14.1 HelixNet/LQ Link-Group 123
14.2 Connecting HelixNet and LQ with analog connection 125
14.3 Programming a HelixNet/LQ Link-Group 125
15 Agent-IC and LQ 131
15.1 Agent-IC Profiles 131
15.2 Agent-IC Roles 131
15.3 Agent-IC default Role 132
15.4 Change Agent-IC default Role configuration 133
15.5 Program Agent-IC to LQ connectivity 135
16 Licensing 138
16.1 Add licenses online 138
16.2 Add licenses offline 139
17 Using LQ to interconnect equipment 141
17.1 Connecting 2-wire equipment 143
17.2 Connecting to 4-wire equipment 144
17.3 Connecting an Eclipse PiCo (or MVX card) to an Encore device using LQ 145
17.4 Connecting an Eclipse PiCo (or MVX card) to a panel using LQ 146
17.5 PiCo HX trunk to HX matrix (Eclipse HX 8.7 and above) 147
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User Guide| LQ Series 4.0
18 Upgrading your device 148
18.1 Import the upgrade file 148
19 FAQs 150
19.1 Device queries 150
19.2 2-wire and 4-wire specific queries 151
19.3 Interconnection queries 152
19.4 IP and network queries 159
19.5 Audio quality queries 165
19.6 Telephony queries 169
20 Technical specifications 172
20.1 System limits and capacities 172
20.2 Audio 173
20.3 Pinouts 173
20.4 4-wire pinouts 174
20.5 Partyline output current (2-wire) 175
20.6 Network quality settings 176
20.7 Connectors 176
20.8 Power supply 177
20.9 Environmental 177
20.10 Dimensions and weight 177
21 Terminology/glossary 178
22 Compliance 180
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User Guide| LQ Series 4.0
Important Safety Instructions
lIntended Audience: Professional, Technical and Qualified Personnel
lRead these instructions.
lKeep these instructions.
lHeed all warnings.
lFollow all instructions.
lDo not use this apparatus near water.
lClean only with dry cloth.
lInstall in accordance with the manufacturer’s instructions.
lDo not install near any heat sources such as radiators, heat registers, stoves,
or other apparatus (including amplifiers) that produce heat.
lDo not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades and a third grounding prong. The wide blade or
the third prong is provided for your safety. If the provided plug does not fit
into your outlet, consult an electrician for replacement of the obsolete outlet.
lProtect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
lOnly use attachments/accessories specified by the manufacturer.
lUnplug this apparatus during lightning storms or when unused for long periods
of time.
lRefer all servicing to qualified service personnel. Servicing is required when
the apparatus has been damaged in any way such as; power-cord supply or
plug is damaged, liquid has been spilled, objects have fallen into the
apparatus, the apparatus has been exposed to heavy rain, the apparatus does
not operate normally.
lCaution: Shielded Cable Requirement
lShielded Cable is required for ALL LQ SERIES GPIO Port connectivity. Shielded
Cable must be used to assure compliance with domestic and international
emissions standards. Customers, Installers and or qualified Personnel failing
to use shielded cables may cause radio interference in which case the user
may be required to take adequate measures.
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User Guide| LQ Series 4.0
1 Overview
1.1 About LQ
LQ™ linking facilitates interfacing to any 2-wire partyline, 4-wire and 4-wire+GPIO
endpoints either local or remote over any IP network.
The product line provides a unique combination of low latency with exceptional
audio quality and an intuitive, easy to use design.
LQ 4.0 and above also offers connectivity to HelixNet systems, SIP lines and the
Clear-Com mobile client, Agent-IC.
LQ is available in 8 models; the LQ-2W2, LQ-4W2 and LQ-4WG2 devices are small,
robust 2-port throw-down boxes for fast and convenient installation.
The LQ-R devices (LQ-R4W8, LQ-R2W4-4W4, LQR-2W4, LQ-R4WG8, LQ-
R2W4+4WG4) are single rack units providing 4 or 8 ports in a combination of 4-
wire, 4-wire + GPIO and 2-wire options for more extensive installations.
1.2 The LQ product line offers:
lHelixNet linking. HelixNet to IVC connectivity via an LQ unit allows HelixNet to
connect to a Clear-Com Eclipse matrix system.
lSIP connectivity. Up to 8 SIP clients can be connected to each LQ device.
lAgent-IC. Up to 8 Agent-IC clients can be connected to each LQ device.
lA mix of hardware and virtual ports of audio can be routed through the system
using customizable Virtual Partylines. LQ Series 4.0 offers a mix of physical
and 'virtual' ports.
lEach LQ-R unit allows up to 24 ports:
l8 hardware ports
l8 SIP ports
l8 virtual ports. IVC ports and Agent-IC ports are considered 'virtual'
ports. Virtual ports can be used in any combination up to 8 in total.
lUp to six LQ units can be linked together providing a robust network for audio
over IP
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User Guide| LQ Series 4.0
lBrowser- based Core Configuration Manager (CCM)
lAdjustable audio quality settings to make the best use of available network
resources
lLow latency OPUS codec
lLQ throw-down units: external power supply or Power over Ethernet (PoE)
lLQ 1-RU devices: dual redundant external power supply
lIVC-32 linking with Clear-Com Eclipse frames using G.722 codec (EHX 8.7 and
above).
1.3 2-wire features
l2-wire throw-down units can be powered locally by PoE or external PSU
l2-wire line termination
lAuto nulling
lClear-Com/RTS modes with both RMK/Call signaling pass-through (Clear-Com
only).
1.4 4-wire features
lPort Function switching alleviates the need for crossover cables
lPanel data pass-through facilitates the connection of Clear-Com panels to
matrix over any IP network
lCall signaling.
1.5 4-wire + GPIO features
lNetwork Control Events for flexible and scalable activation and passing of
GPIO and controls
lDesigned to work with low power 2-way radios (or any device that uses a
relay trigger)
lPasses GPIO/control/data between LQ and Eclipse Matrix frame.
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User Guide| LQ Series 4.0
1.6 Example applications: 2-wire connections
1.6.1 Partyline to partyline (2-wire connection)
1.6.2 Partyline to partyline (2-wire connection) #2.
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User Guide| LQ Series 4.0
1.6.3 Partyline to beltpack
1.7 Example applications: LQ to matrix connections
1.7.1 Partyline to matrix (2-wire to 4-wire)
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User Guide| LQ Series 4.0
1.7.2 LQ 3.0 to matrix using an IVC-32 port.
1.7.3 Remote panel to matrix connection
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User Guide| LQ Series 4.0
1.7.4 PiCo HX to Eclipse HX (8.7)
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User Guide| LQ Series 4.0
1.8 Example applications: Radio connections (GPIO)
GPIO signals are converted to digital signals and then passed across the IP
infrastructure (as with a 2-wire call signal).
1.8.1 Radio to radio
1.8.2 Panel to radio
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User Guide| LQ Series 4.0
1.8.3 Call button to radio
1.8.4 LQ 4W+GPIO to and from matrix
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User Guide| LQ Series 4.0
1.9 LQ and LQ-R series models
1.9.1 LQ-2W2 Throw-down unit
Two 2-wire Partyline connectors (XLR-3F)
1.9.2 LQ-4W2 Throw-down unit.
Two 4-wire connectors (etherCON RJ45)
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User Guide| LQ Series 4.0
1.9.3 LQ-4WG2 Throw-down unit.
Two 4-wire +GPIO connectors (DB-9M)
1.9.4 LQ-R2W4 1 RU unit.
Four 2-wire loop-through ports. (XLR-3M/XLR-3F)
Dual redundant power supply connectors
1.9.5 LQ-R4W8 1 RU unit.
Eight 4-wire connectors, (etherCON RJ45)
Dual redundant power supply connectors
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User Guide| LQ Series 4.0
1.9.6 LQ-R2W4-4W41 RU unit.
Four 2-wire connectors (XLR-3F)
Four 4-wire connectors (etherCON RJ45)
Dual redundant power supply connectors
1.9.7 LQ-R4WG8 1 RU unit.
Eight 4-wire +GPIO connectors (DB-9M)
Dual redundant power supply connectors
1.9.8 LQ-R2W4+4WG4.
Four 2-wire connectors (XLR-3F)
Four 4-wire +GPIO connectors (DB-9M)
Dual redundant power supply connectors
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User Guide| LQ Series 4.0
2 Powering your LQ
2.1 Using the power supply unit (PSU)
lLQ units are supplied with a 24 watt sleeve-locking power connector.
lLQ-R 1RU units are supplied with two 60 watt sleeve-locking power
connectors. Use either power connector, or both to guard against one power
supply failing.
Note: When connecting the sleeve-locking power cable, be sure to push until the
connector locks into the device.
Note: The 60 watt PSU can be used with the throw-down units if necessary.
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User Guide| LQ Series 4.0
2.1.1 Understanding power display icons
You will be able to see the power status of your device from:
lThe front panel of the unit
lThe device icon in the web based configuration tool (the CCM).
These indicators will show if the unit is using PoE or the PSU (LQ throw-down units),
and which of the two power supplies (or both) are in use for the LQ-R units.
LQ throw-down units
If the device is using the PSU, this will be
lit up instead of the PoE indicator.
LQ-R 1 RU units
2.2 Using Power over Ethernet (PoE) with 2-port units
The 2-port units will receive power from the LAN1/PoE connector if required (this is
not the case for the larger LQ-R units).
When using PoE the LQ-2W2 supplies approximately 70 mA of power to drive the
wired beltpacks (about two beltpacks).
The units draw up to 12 watts of power (depending on what is connected to them),
so when using PoE you should have at least a Class 3 PoE switch.
If you exceed the power of your switch or network, the LQ device(s) will show a
persistent flashing green light, and not move beyond the Clear-Com splash screen.
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