CLEVERSPA BLACK LABEL User manual

20-10-20
INSTRUCTION
MANUAL

Safety Instructions 02 - 03
Black Label CleverSpa®Parts Checklist 05
Before you set up Black Label CleverSpa®06 - 07
Setting up Black Label CleverSpa®08 - 09
Operating your Black Label CleverSpa® / CleverLink App Setup 10
Maintenance & Repair of Black Label CleverSpa®11
Cleaning & Storing away Black Label CleverSpa®12
Troubleshooting 13
Returns 14
Warranty 15
02
CONTENTS
SAFETY INSTRUCTIONS - READ CAREFULLY!
When installing and using this electrical equipment, there are basic safety precautions that should always be followed:
•Appliance should be supplied through a residual current device (RCD/GFCI type) with a rated tripping current
not exceeding 30mA.
• Electric installations should fulfil the requirements of local standards. Earthed appliances must
be permanently connected to fixed wiring.
• Any damage to electrical cable should be replaced by a competent party immediately before further use.
• RISK OF ELECTRIC SHOCK. Never operate any external/additional electrical appliance when in the CleverSpa®
or when your body is wet. Keep electrical appliances away from the CleverSpa®.
• RISK OF ACCIDENTAL DROWNING. Children are forbidden from using the CleverSpa®unless they are supervised
at all times by a responsible adult.
• For health and safety reasons, we do not recommend children under 8 years old use our hot tubs. For children 8
years + we recommend the temperature be set no higher than 37°C.
• When not in use, cover should be fitted and locked to help retain heat. This also prevents unsupervised children
accessing the CleverSpa®.
• Shower before using your CleverSpa®. Cosmetic products, lotions etc on skin can degrade water quality.
• Do not switch on if there is any possibility that water in the CleverSpa®or control system is frozen.
• Pets should be kept away from your CleverSpa®at all times.
Can I use an extension lead to power my CleverSpa®?
We DO NOT recommend using an extension cable as this can be a fire risk. We suggest using an external mains
socket that is weather proofed, professionally fitted if you do not have one.
Where can I plug in my CleverSpa® hot tub?
Your CleverSpa® hot tub should be plugged into a suitable fixed mains wall power socket wherever possible.
If using an outdoor power socket please ensure that it is suitable for outdoor use and it is the correct size, allowing
the plug to fit flat against the socket. The outdoor socket should feature a weatherproof protective cover.
Ensure that your power socket and its surrounding location is free from damp or condensation.
Check your mains socket and RCD plug to ensure there is no visible damage or standing water before using.
If a plug does not fit flat against the plug socket, the plug has loose wires or the socket is damaged arcing may occur
causing the socket to crack or the plug to melt.
Damp walls or condensation can cause water ingress into a socket, water within an electrical socket can rapidly
increase the current flowing through the circuit, which could cause a short circuit as the fuse is blown.
Short circuits can also cause loss of power due to overloading of the socket and potentially melt the wiring, which
can lead to an electrical fire or irreparable damage to the socket and any appliances connected to it.

03
SAFETY INSTRUCTIONS
• Soaking in hot water during pregnancy can cause damage to the unborn foetus. If you have any specific
concerns please consult your doctor before continuing to use your hot tub.
• Use of alcohol, drugs or medication before or during use of your CleverSpa®can increase risk of drowning.
• Those with history of heart disease, low/high blood pressure, circulatory system problems or diabetes should
consult a doctor before using CleverSpa®. People using medication should consult their doctor before using the
CleverSpa®. Some medications may cause drowsiness, whilst other medication may aect heart rate, blood pressure
and circulation during use.
• Water in a CleverSpa®should never exceed 40°C (104°F). Operating temperatures between 38-40OC (100-104°F)
are considered safe for a healthy adult. We recommend lower temperatures when using the hot tub for longer
than 10 continuous minutes. Lower Temperatures are also recommended when in use by younger children.
• A max temperature of 40OC(104°F) can be programmed for the water. Once cover is removed, water
temperature may automatically drop as heat is released through evaporation. Once you are ready to use, ensure
the maximum temperature is at the recommended 38-40OC(100-104°F) and ensure that temperature reading
is no greater than 40OC (104°F).
• Immediately get out of your CleverSpa®if you feel uncomfortable or sleepy.
• Do not turn CleverSpa®on when it is empty. This could cause irreparable damage to pump system which would
nullify any warranty period.
• To avoid damaging your pump & heating system during colder weather, your CleverSpa®is fitted with
365 FreezeGuard Technology. This is activated manually when required, using the function button on your
control panel. This will help prevent any water in the system from freezing.
• The CleverSpa® hot tub should only be kept outside during the colder winter months if the 365 FreezeGuard
feature has been activated. Failure to do this could cause water to freeze within the pump & heating system
causing irreparable damage, thus voiding your warranty.
Note: For 2021 CleverSpa® hot tub models featuring the CleverLink® App, 365 FreezeGuard can also be activated
through the CleverLink® App.
• Always add chemicals to jug of water to avoid strong fumes or violent reactions that may result in a hazardous
chemical spray. This will also help prevent the inside of the hot tub from becoming discoloured.
• To avoid accidental resetting of thermal cut-out, this appliance must not be supplied through an external
switching device, such as a timer, or connected to a circuit that is regularly switched on and o by the utility.
• WARNING: Adequate drainage has to be provided to deal with overflow of water.
• IMPORTANT: For set-up/installation, the surface must be smooth, flat, level and capable of evenly supporting
the weight of the CleverSpa®, water and users e.g. 6 Person Square CleverSpa®filled weight: 980kg (approx) plus
combined weight of occupants. It is the responsibility of the CleverSpa®owner to assure integrity of the site at
all times.
Extreme temperature fluctuations:
• Extreme temperature fluctuations can occur if the motor is unable to
draw enough water into the system (usually caused by a blockage).
• Without water flowing through the system there may
be a small amount of water still remaining in the heating
reservoir (a maximum of 300ml).
•The thermostat will turn the element o once the set
temperature is reached, but the element may still continue
to heat the small amount of water in the reservoir until the
heating element has itself cooled.
• As the thermostat is located within this assembly it may
cause the control panel to display artificially high readings
that may not necessarily reflect the actual water temperature.
•Your hot tub is fitted with an ‘Overheat Protection’ function
which will activate the HL error code and a warning beep,
if the thermostat detects a potentially unsafe temperature.
Please refer to page 13 for more details.
Illustration showing cross section of the
external pump & heating system.
VERY HOT
HEATING
ELEMENT
FILTER
WATER
FLOW

04

05
Please check all parts are present in your box before first use.
To order new or missing parts please visit: clevercompany.com
BLACK LABEL CLEVERSPA® PARTS CHECKLIST
EXTERNAL PUMP/
HEATER UNIT
(B)
BLACK LABEL CLEVERSPA®
(A)
HAND PUMP
PRESSURE GAUGE
(E)
HIGH PRESSURE
INFLATION HOSE
(F)
REPAIR
PATCHES
(M)
DRAINAGE
PLUG
(K)
FILTER
PROTECTOR COVER
(L)
VALVE
WRENCH
(N)
DRAINAGE
CAPS (x3)
(U)
FILTER
CARTRIDGE
(G)
CLIP-ON
TOP COVER
(H)
SAFETY LOCKING
CLIP KEYS
(I)
PVC
GROUNDSHEET
(J)
HOSES/
CONNECTORS X3
(D)
DUAL ACTION HIGH
PRESSURE HAND PUMP
(C)
PRODUCT SPECIFICATION
Capacity
Water Capacity to ‘Max’ line (approx.)
Actual Water Flow (approx.)
Inflated Size (approx.)
Product Weight (approx.)
Filled Weight (approx.)
No. of Air Jets
Pump Voltage
Maximum Temperature
Temperature Rise (approx.)
Rated Power Input for Heating
Rated Power Input for Bubbling
Rated Current (Combined)
Heating / Filtering
Bubbling
180CM CIRCULAR
Up to 7 People
1020L
1,325L/H
180 x 65cm
28.75kgs
1050kgs
140
220-240V–50Hz
40°C (104°F)
1.5-2°C/hr
1800W
600W
10.4A
7.8A
2.6A
WARNING - PLEASE READ CAREFULLY!
Do not operate pump and heating system whilst the CleverSpa®is empty.
This can damage the system and void your warranty.

06
BEFORE YOU SET UP BLACK LABEL CLEVERSPA®
Before setting up your CleverSpa®
with CleverLink® - find a strong WiFi signal
DISTANCE FROM HOUSE
42
WIFI STRENGTH
STRONG
42
WIFI STRENGTH
FAIR
42
WIFI STRENGTH
WEAK
WIFI STRENGTH
STRONG
If your WiFi signal is poor in the area you are looking to place
your hot tub, you may find some helpful advice on our website.
clevercompany.com
Before setting up outdoors
1. Setup your CleverSpa® on a solid, level, foundation avoiding sharp objects as they could damage the hot tub.
2. Ensure your CleverSpa® hot tub is plugged into an external mains socket, professionally fitted, with weather
proofing. We DO NOT recommend using an extension cable as this can be a fire risk, refer to the safety
instructions on page 2.
3. DO NOT OVERINFLATE YOUR HOT TUB - Air space needs to be left inside the wall of the hot tub to
allow for air expansion (during warmer weather) and contraction (during colder weather).
Please do not place your hot tub in direct sunlight. If this advice is ignored, the wall and rim of the
hot tub could bulge during warmer weather as the PVC heats up, putting additional stress on the
internal welds, causing weld failures. In both of these instances, the warranty would be void.
4. During filling, emptying or when in use, water may spill out. Install near to a drainage point capable
of managing the volume of water.
Before setting up indoors
1. Floor must be able to withstand weight of the CleverSpa® + occupants.
2. Floor should be a non-slip, level surface.
3. Before placing your hot tub indoors, ensure suitable drainage is available and can be reached.
Carefully consider the placement of your hot tub before installation.
N.B. CleverLink® is only available on selected CleverSpa® models

07

08
SETTING UP BLACK LABEL CLEVERSPA®
8
Inflation takes 2 minutes (approx).
Note: Drainage Outlet (T) should be
positioned on outside of the hot tub.
Use dual action hand pump (C)
to inflate. We recommend inflating
to between 7-11 PSI.
7
Once inflated turn anti-clockwise
to release inflation hose
and replace valve cap (W).
9
J
1
Lay groundsheet (J) on a flat, even
surface, clear of sharp objects.
Unpack CleverSpa®(A)
on groundsheet.
2
Remove protective plastic
from clips & connectors.
3
Assemble Hand Pump (C),
Pressure Gauge (E) & Hose (F).
Insert and twist until locked.
5
Locate Inflation Valve. Remove
valve cap (W). Connect hose (F)
turning clockwise to lock.
Central button MUST be up.
6
(P) Inflation Valve,
(Q) Air jet Connector, (S) Water Inlet,
(R) Water Outlet (T) Drainage Outlet.
P
R
S
Q
T
4
Align hoses with respective
connectors and screw into place.
Plug in, switch on.
11
Unpack external unit (B) screw
3x hoses (D) onto external unit
in order shown.
10
2
3
1
Inner features:
Water Circulation Outlet (U) Filter
Connector (V) Drainage Plug (K).
U
V
K
12
CENTRAL
BUTTON
POSITION
W
F

SETTING UP BLACK LABEL CLEVERSPA®
Screw Filter Cartridge (G)
onto Filter Connector (V).
Add Filter Protector Cover (L)
onto Filter Cartridge (G).
G
Add water to level.
No higher than ‘MAX’ level.
Clip-on Top Cover (H)
to retain the heat.
Set temperature on control panel.
See page 10 for full operating instructions.
Double lock clips with
Safety Locking Keys (I).
V
09
M
15
13
1716
14
18
W
P
N
Over time inflation valve (P) may become loose. Use supplied valve wrench (N)
to tighten, maintaining air seal.
FOLLOW THE STEPS 19 & 20 BELOW:
IMPORTANT: WHILST USING THE WRENCH - DO NOT
LOOSEN VALVE AS IT WILL FAIL.
TIGHTENING INFLATION VALVE
19 20

10
OPERATING YOUR BLACK LABEL CLEVERSPA®
Press SET TEMP/LOCK and the numbers on display
screen will start to flash. Increase/decrease
temperature by pressing TEMP UP or TEMP DOWN.
Choose desired temperature, press SET TEMP/LOCK
again to confirm. Temperatures can be
set between the range of 20°C to 40°C.
(See safety instructions for recommended
operating temperatures).
Press AIR JETS to start the bubbles - a blue light will
appear. Press again and air jets will stop working -
blue light will go out.
Air Jets Function:
Air jets will stop automatically after 20 minutes of
continuous use, to avoid internal pump overheating.
They can be started again after 10 minutes.
Air jets can be stopped or started again at any time
during their 20 minute cycle.
CONNECTING YOUR CLEVERLINK® APP
1. Check your CleverSpa®is in a location with strong WiFi coverage (see pg 5).
2. Download the CleverLink® App on your smart device, from the App Store
or Google Play.
3. Register your account.
4. Follow on screen instructions regarding how to pair CleverSpa
® to your WiFi.
5. You are ready to go!
*Internet access required.
N.B. CleverLink® is only available on selected CleverSpa® models
SETTING THE TEMPERATURE
Press the HEATER blue light will appear. Press
HEATER again and heating system will stop, blue
light will go out.
When heater system is on, filter system will switch
on automatically to circulate water.
When temperature has reached 1°C above pre-set
temperature, heating system will stop working,
but light will remain on. Filter pump will continue
to operate even when heater is not functioning.
When water falls 1°C below pre-set temperature,
heating system will automatically heat water back
to 1°C above selected temperature. Once achieved,
heater will stop to allow temperature to settle at
pre-set value.
HEATER
INFLATE/AIR JETS
FILTER CHANGE
FILTER
Press FILTER, blue light will appear, pump will
start to work. Press FILTER again to stop pump,
blue light will go out.
After approx. 168 hours, FC code will appear on display
screen. It reminds users to check/replace their filter.
Blue light will be lit on FILTER. Pump and heating
system will continue to operate as normal and blue
lights will be on.
To clear the FC code, press FILTER. the FC on display
screen will disappear and the water temperature will
be displayed. All functions will return to normal.
When turned on, 365 FREEZEGUARD will activate
the filter and heater and maintain the water
temperature at 5°C to help prevent the water
freezing at low temperatures.
Press 365 FREEZEGUARD, blue light will appear,
filter and heater will be activated & blue lights will
appear. Controls will be disabled.
Press 365 FREEZEGUARD again, blue lights will go
out, filter and heater will be deactivated, all control
will be re-enabled.
365 FREEZEGUARD
IMPORTANT! FILTER CYCLE
After the pump and heater is turned o, the filter
will continue to run for a couple of minutes to avoid
overheating.
The blue filter light will flash during this time.
DO NOT REMOVE THE FILTER UNTIL THE CYCLE
HAS COMPLETED TO AVOID DEBRIS GETTING
INTO THE SYSTEM, CAUSING POTENTIAL DAMAGE.

11
MAINTENANCE & REPAIR OF BLACK LABEL CLEVERSPA®
WATER LEVEL
Water should be filled and maintained between ‘Min’ and ‘Max’ fill lines as indicated on inner wall
of your CleverSpa®
IMPORTANCE OF WATER TREATMENT
You need to regularly monitor and appropriately treat the water in your CleverSpa®using the recommended
chemicals.
PEOPLE WITH THE FOLLOWING TRAITS ARE AT HIGHER RISK INCLUDING:
• Diabetes, lung and heart disease • Smokers and heavy drinkers
• Anyone with an impaired immune system • People suering from chronic respiratory or kidney disease.
For more information contact your doctor.
WATER, LEGIONNAIRES DISEASE & HOT TUB RASH
Legionnaires’ disease can be contracted by inhaling small droplets of water (called aerosols), which
are suspended in the air and contain the bacteria. Certain conditions increase the risk of Legionella if:
• Water temperature in all or some parts of the system is between 20-45°C, which is suitable for
growth of the bacteria.
• It is possible for breathable water droplets to be created and water is stored and/or re-circulated.
• There are deposits that can support bacterial growth providing a source of nutrients for the
organism e.g. rust, sludge, scale, organic matter and biofilms (from the body).
Hot tub rash, or folliculitis, is a skin infection with symptoms including Itchy red spots on the skin or
pus-filled blisters around hair follicles.
To avoid this, ensure your Chlorine and pH levels are checked at least twice per day using test strips -
hot tubs with good disinfectant and pH control are less likely to spread germs.
For more information visit: clevercompany.com/support/chemical-maintenance
CLEANING YOUR CLEVERSPA®
Detergent residues, dissolved solids from bathing suits and chemicals will gradually accumulate
in the water. To clean your CleverSpa®, use soap and water then rinse thoroughly.
Please note: do not use hard brushes or abrasive cleaners.
REPAIRING PUNCTURES IN YOUR CLEVERSPA®
If your CleverSpa®is torn/punctured, use repair patches. Completely dry area to be repaired, apply
strong adhesive to repair patch and then cover the damaged area. Smooth the surface to remove
any air bubbles. Leave to dry for 12 hours before using the CleverSpa®.
For more information cleaning and repairing your hot tub visit:
clevercompany.com/support/faqs/cleverspa-faqs

12
CLEANING & STORING AWAY BLACK LABEL CLEVERSPA®
HOW TO EMPTY YOUR CLEVERSPA®
1. Switch o CleverSpa®at electrical mains.
2. Unscrew cap from drainage outlet (T), located near pump system
of the CleverSpa®. Ensure drainage plug (K) is inserted to
prevent unexpected draining.
3. Remove drainage plug (K) from outlet within floor of CleverSpa®,
so water can flow out.
4. Once drained use a sponge to absorb excess water. Switch
CleverSpa® on, allowing you to operate air jet function for up
to 20 minutes (one full cycle) to drain water and dry out
pipeline. If not completely dry after first cycle – repeat.
5. When draining has finished, replace drainage plug (K)
and drainage outlet cap (T).
6. Disconnect the pump & heating system and dry thoroughly.
HOW TO DEFLATE YOUR CLEVERSPA®
1. Remove filter cartridge and filter sock.
2. Locate inflation valve.
3. Remove valve cap (W) by twisting 90° anti-clockwise.
4. Press inflation valve (P) down, twisting 90° clockwise
to lock in place, releasing air.
5. Fold away carefully removing as much air as possible
through open valve.
6. When fully deflated, turn inflation valve (P) 90°
anti-clockwise to close – button will pop up.
7. Replace valve cap (W) and turn 90° clockwise to lock.
WARNING!
Hot tub is under high pressure.
The air will release quickly,
with force.
(P)
(W)
(T)
STORING YOUR CLEVERSPA®
Make sure all water is completely drained from the CleverSpa®and pump system. This is vital in
extending the life of your CleverSpa®. We recommend the use of a wet/dry vacuum to help blow
out/ suck up water from pipes and pump lines. Remove filter cartridge. CleverSpa®should be placed
in bag provided and stored in a dry place, raised o floor and away from extreme temperatures.
Please note: When not in use, store in a place that is dry and a moderate temperature, as subzero
temperatures can severely damage your CleverSpa®.
WHEN TO CHANGE YOUR CLEVERSPA® FILTER
Keep your CleverSpa® hot tub clean and safe from contaminants. For optimum
performance, unscrew the filter and rinse with clean water after every use to
remove any small particles and residue. The filter is one of the most important
elements to ensure your CleverSpa® hot tub works eectively.
1. Remove filter ‘sock’ protective cover (L) then remove filter (G).
2. Rinse the filter under a cold tap and reuse. Alternatively, machine wash your
filter (place in a pillowcase) to keep it clean and to maintain its performance.
Replace your old filter with a new one if:
• The filter remains soiled after cleaning
• Holes are visible in the paper
• The paper is noticeably worn
3. Replace filter ‘sock’ protective cover (L) over filter (G) and attach to filter connector (U)
by turning it clockwise. Do not over tighten, as this may cause a ‘rattling’ noise.
REMEMBER - CHECK YOUR FILTER EVERY DAY!
To help to keep your water clean, check your filter cartridge every day.
To order filters and chemicals for your CleverSpa®, please visit: clevercompany.com
FILTER
CARTRIDGE (G)
FILTER PROTECTOR
COVER (L)

13
TROUBLESHOOTING
PROBLEMS POTENTIAL CAUSES SOLUTIONS
A1 Air pump too hot
A2 Air Pump in cooling mode
A3 Possible fault with the
hot tub motor
A1 Unplug system. After air pump has
cooled, insert plug and press air jets
button to activate
A2 Wait for 10 Minutes and restart
A3 Call CleverSpa® Aftersales if does not reset
A1 Temperature is set too low
A2 Dirty filter cartridge
A3 Improper water levels
A4 Heating element failure
A1 Set to a higher temperature (20-40°C)
than current water temperature
A2 Clean/replace filter cartridge
A3 Add water to specified levels
A4 Call CleverSpa® Aftersales if does not reset
A1 Dirty filter cartridge
A2 Filter screwed on too tight
A3 Possible fault with the
hot tub motor.
A1 Clean/replace filter cartridge
A2 Loosen the Filter slightly
A3 Call CleverSpa® Aftersales if it does not reset
A4 Ask a professional electrician to check
household electrical supply
is functioning correctly
A1 Insucient filtering time
A2 Dirty filter cartridge
A3 Improper water maintenance
A1 Increase filtration time
A2 Clean/replace filter cartridge
A3 Refer to chemical
manufacturer’s instructions
A1 CleverSpa®is torn or punctured A1 Use repair patch provided
SOME TIPS TO HELP YOU TO DIAGNOSE AND RECTIFY COMMON SOURCES OF TROUBLE:
CONTROL PANEL ERROR CODES
Air jet system
is not operating
Heating system
does not operate
Filtering system
does not operate /
Rattling noise when
switching filter on
CleverSpa®leakage
Water not clean
A1 Residual water in the CleverSpa®
will continue to be heated
by residual temperature
A2 Water inlet through filter system
may be blocked
A1 Unplug from mains and wait 30 minutes.
Temperature will start to reduce
and return to normal
A2 Clean the inlet
A3 Call CleverSpa® Aftersales if does not reset
Display temperature
is higher than 40oC,
after stopping heating
function / HL Code
Displayed & Beeping
CORRECT DISPOSAL OF THIS PRODUCT
This marking indicates that this product should not be disposed with other household waste throughout the EU. To prevent possible harm to the
environment, or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To
return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take
this product for environmental safe recycling.
FC When filtration system has worked for approx.
168 hours, FC will appear on display with a warning
tone. Red light will still be lit on filter, pump will not
be operational. Heating system will not work, and
red light will be out on heater.
SL Temperature Issue
HL Over Temperature / Temperature issue
SH Water Temperature sensor issue
Check filter and change if necessary.
Once done, press filter again. FC code
will disappear, and warning tone will stop.
Water temperature will be displayed, all
functions will return to normal.
Unplug from mains and wait. Temperature
should start to reduce and return to normal
range. If HL remains after an extended
period of time, contact CleverSpa®
Aftersales on [phone]
or visit: clevercompany.com.
Contact CleverSpa®Aftersales on
[phone] or visit:
clevercompany.com.
CODE CAUSE SOLUTION

14
RETURNS
NEED TO RETURN YOUR CLEVERSPA®? FOLLOW INSTRUCTIONS BELOW:
• Purchased from a UK retailer: Call CleverSpa® Aftersales Team. This will require proof of purchase.
• Purchased from clevercompany.com: If purchased directly from our website, contact us and we
will email instructions to return product. Contact can be made by email or telephone - see warranty
claims section.
When posting items back, clearly mark parcel with order number and full name. Ship unused product,
in original packaging, to address identified in our email. Keep receipt(s) or order number safe, you will
need it as proof of purchase in event of after-sales queries.
POINTS TO NOTE:
• Under Distance Selling Regulations, as a consumer you have the right to cancel your order
and return goods if we are notified within a period of 14 days after delivery of goods.
• You are responsible for shipping products back to us. Use a traceable shipping method.
• If you choose to cancel your order, we require you, the consumer, to pay the cost of returning
the item to us.
• Individual products may be excluded from this guarantee. Check product description before
you place orders.
• We can’t take responsibility for any missing or damaged parcels - take care when returning
orders to us.
If return is due to a product defect, call [phone] to initiate return.
REFUNDS ON ITEMS PURCHASED THROUGH CLEVERCOMPANY.COM
Once items are received by our warehouse, they will be processed and a refund initiated. Your account
should be credited within a maximum of 10 business days from the time items are received.
DEFECTIVE ITEMS
If your item is defective in any way, consult our FAQ section at clevercompany.com as there may be
a simple solution to the issue. If this does not resolve the issue, please call on [phone]
or email: [e-mail] for assistance.
Prior to contacting us, please ensure:
1. You have registered your warranty (see page 15).
2. You include any photo/video evidence, as this will ensure that your problem is resolved quicker.
DAMAGED ITEMS
Purchased from a UK Retailer: If you receive an order from the retailer with obvious shipping damage
- refuse delivery. If delivery has been accepted and then shipping damage is found, follow specific
instructions advised by the retailer.
Purchased from clevercompany.com: If you receive an order with obvious shipping damage - refuse
delivery. If you have accepted delivery and then find shipping damage, please call Clever Company
using contact information included with order.
Save packaging and paperwork for the order. If you dispose of packaging or attempt to return product
without contacting the supplier, you may damage your chances of making a claim.

15
WARRANTY
LIMITS OF RESPONSIBILITY
Clever Company Limited accept no responsibility for misuse or user damage and/or loss of parts
incurred during operation or use of the CleverSpa®.
STANDARD WARRANTY
Warranty relates to all CleverSpa®hot tubs bought in UK and covers the following areas:
• CleverSpa®Pump Heater: 12 months from date of purchase
• CleverSpa®Cover & Liner: 6 months from date of purchase
Warranty is not transferable if the goods are resold after original purchase.
CleverSpa®is designed and manufactured for domestic use only. The Warranty does not extend to any
commercial businesses use.
FREE EXTENDED WARRANTY
If you register within 28 days we will extend your warranty to:
• CleverSpa®Pump Heater: 18 months from date of purchase
• CleverSpa®Cover & Liner: 9 months from date of purchase
REGISTERING YOUR WARRANTY
Visit clevercompany.com/support/warranty/ and complete the form within 28 days of purchase.
Warranty will start from date of purchase which must be verified by proof of purchase.
For up-to-date troubleshooting advice, technical information and FAQs visit clevercompany.com.
WARRANTY CLAIMS
Before making a claim, we may be able to answer your query, simply visit
clevercompany.com/support/cleverspa-faqs.
If FAQs don’t solve the issue and you need to make a claim, visit our website under warranty section,
or contact Aftersales Team by email at: [e-mail]
When contacting CleverSpa® Aftersales Team, please ensure that you have registered your warranty
and include any photo/video evidence. This will help our team to resolve your problem as quickly as
possible.
If you need to make immediate contact our Aftersales Team are available on
[phone].
Monday – Thursday: 9.00am to 5.00pm
Friday: 9.00am to 4.00pm

IMPORTANT!
Before using your CleverSpa® , please treat the water in accordance
with the chemical maintenance on: clevercompany.com
Clever Company Ltd.
UK Address: Oldgate, St.Michael’s Industrial Estate, Widnes, Cheshire, WA8 8TL.
European Address: Radarweg 29, 1043 NX Amsterdam, Netherlands.
General Enquiries, Returns, Spare Parts, Repairs & Chemical Advice
[phone] or visit: clevercompany.com
Read all chemical instructions carefully and use as directed by
the manufacturer. To purchase CleverSpa®Chemicals and for more
advice on CleverSpa®maintenance, visit clevercompany.com
STABILISED CHLORINE GRANULES (500G)
For Disinfecting Hot Tub Water
pH PLUS (500G)
For Increasing pH Hot Tub Water
pH MINUS (500G)
For Decreasing pH Hot Tub Water
FOAM REMOVER (500ML)
Prevents & Removes Hot Tub Foam
DIP TEST (x25)
For testing Chlorine, pH and total Alkalinity
Ensure your CleverSpa®is always working at its best, we recommend
our CleverSpa®Chemical Spa Starter kit: